In addition, application data management became a burdensome task. In order to consistently deliver premium experience t
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CASE STUDY
NIIT Technologies’ Drives Digital Transformation for a Leading Limousine Service Provider in the US
The Client
Digital Services
Business Need
The client is a leading limousine services
The client’s business IT landscape needed a complete overhaul as their huge
provider in the US and has pioneered the
inventory of applications had no clear mapping between the business function
chauffeured services industry in the country. It
and the technology applications that supported it. Also, customers were rapidly
has set a precedent as worldwide leader of
adopting digital mediums viz. mobile, internet etc. to avail chauffeured services.
chauffeured services, providing full-service solutions to the world's most discerning travelers. Since 1921, the client’s objective has been consistent reliability, innovative features
The client wanted to take strategic decisions to manage its inventory - which applications were worth enhancing, which needed to be decommissioned and which ones were redundant. But in the absence of application rationalization which controls application diversity - the client was dealing with rising costs of
and personalized services to accommodate the
supporting diverse, disparate and even obsolete applications. In addition,
unique needs of travelers.
application data management became a burdensome task. In order to
Spanning more than 550 cities in 60 countries, the client’s exclusive Global Franchise Network
consistently deliver premium experience to its tech-savvy customers, gain a competitive edge in this new age, open up new sales channels and transform its business, the client wished to embrace digital technologies in a significant way.
ensures that travelers experience impeccable service and personalized attention wherever in
Hence it was important for the client to partner with a technology vendor to perform
the world they travel.
digital assessment of their business to help align IT with business objectives.
Business Solution The client partnered with NIIT Technologies to: • Perform a consulting exercise to help them transform their business through digital transformation initiative • Perform Application Rationalization and Gap Analysis that helped them identify and evaluate major discrepancies within the system NIIT Technologies’ team approached this crucial exercise in three transformation phases: 1. Organization Transformation 2. Governance Transformation 3. Process Transformation
CASE STUDY
Our domain and technical experts, and digital services’ Center of Competence team were able to identify and suggest strategic initiatives in the client’s digital transformation. We also helped the client change their distribution strategy to digital to ensure that they reach more agents and corporates. Our digital assessment framework enabled the client to achieve set digital transformation goals. Business Framework & Current State Analysis Objectives and Drivers
Commercial Strategy
Business Processes
Application Architecture Technical Architecture
Digital Assessment Process and Channel Maturity
Key Change Requirements
Identify Business and Digital Gaps
Business Prioritization
IT Assessment Methodology & Evaluation Criteria Assess Technical Architecture
Assess Operating Model
Technical Architecture
Consolidated Gap Analysis
Business Architecture
Technical Architecture Evaluate Candidate Solutions
Roadmap & Execution Strategy
Roadmap and Recommendations Solution & Vendor Strategy
Execution Strategy
Questionnaires & Templates
Domain & Technical Experts
Business & IT Gap Analysis
Identify IT Gaps
Target State Definition Business Architecture
Digital Strategy Assessment
High Level Plan
Industry Best Practices
Business Benefits NIIT Technologies’ solution aligned with latest industry trends and streamlined the IT management process, while providing premier customer experience. The benefits included: • Improved utilization of core team by freeing up 33% of resources for strategic projects • Introduction of agile methodologies for developing future IT projects leading to better solutions developed in defined time period. The solution reduced development and maintenance costs by more than 20% • Provided future IT roadmap leading to cost benefits of nearly 30% • Defined a detailed digital strategy roadmap focused on providing premier customer service experience leveraging new touch points such as mobile, iPads, etc. • Enabled shift to online booking channels, which will be increased by four times over the next 2-3 years; this will substantially reduce help desk costs • Poised to gain one-third of the global agent market based on its integration with a leading agent application • Delivered economies of scale and improved customer experience throughout the commute • Double-digit revenue growth expected to be achieved in the next three years owing to digital transformation
India
Americas
Europe
Singapore
NIIT Technologies Ltd. Corporate Heights (Tapasya) Plot No. 5, EFGH, Sector 126 Noida-Greater Noida Expressway Noida – 201301, U.P., India Ph: + 91 120 7119100 Fax: + 91 120 7119150
NIIT Technologies Inc., 1050 Crown Pointe Parkway 5th Floor, Atlanta, GA 30338, USA Ph: +1 770 551 9494 Toll Free: +1 888 454 NIIT Fax: +1 770 551 9229
NIIT Technologies Limited 2nd Floor, 47 Mark Lane London - EC3R 7QQ, U.K. Ph: +44 20 70020700 Fax: +44 20 70020701
NIIT Technologies Pte. Limited 31 Kaki Bukit Road 3 #05-13 Techlink Singapore 417818 Ph: +65 68488300 Fax: +65 68488322
Write to us at
[email protected]
www.niit-tech.com
B_107_240914
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