Jan 1, 2014 - INSIGHT. Get a job I love. OUTCOME. WHO. Director of engineering. OPTION. WHO. MEASURE. Job happiness. Bas
Outcomes over outputs Gabrielle Benefield
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If I code for long enough I’ll create the next Chimpbook
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Why do we measure what we measure?
Outcomes – the desired results
Target
Baseline
100%
0%
DaMos
Definition and Measure of Success
Life hacking
Jeff
01/01/14
WHO EXPERIMENT WHO PROBLEM
3 month coaching trial
I don’t like my job and want to quit but don’t know what to do next.
WHO OPTION
WHO INSIGHT
The current job is causing stress. Lack of exercise.
Jeff has enough money to semi-retire but would get bored and doesn’t have enough money to travel all the time.
WHO INSIGHT Risk of heart Attack at an early age.
WHO OPTION
Earn $100k+ per year
Job happiness
WHO OPTION Baseline -3
Retire
Lose weight
Travel guide
OPTION
HOLIDAYS
OPTION
HOLIDAYS
SECURITY
High High Risky
OUTCOME Get Min. 4 weeks vacation a year. OUTCOME Work regular Hours.
Option Eng. Director
Option Option Eng. Contract Directorcoach
Option Tour guide
SECURITY
HEALTH
Option Contract coach
REVENUE
Low
High
Low
Risky High TBD High
TBD
LowLow
TBD
TBD High
High
Risky TBD
TBD
Option High Tour guide © Gabrielle Benefield
Target +4
WHO MEASURE
WHO OPTION
High
TBD
OUTCOME
OUTCOME
WHO MEASURE
Agile coaching
Option Retire Option Retire
Get a job I love.
6 month retirement sabbatical
WHO INSIGHT Jeff loves to travel and needs more time to do so.
Build tour startup on side
WHO EXPERIMENT
Director of engineering
WHO INSIGHT
WHO EXPERIMENT
High
HEALTH
ENJOYMENT
TBD
High
REVENUE
ENJOYMENT
Baseline:210 Target:180 High TBD
Low
Low
High WHO ADAPT
Low
TBD
Decide to take an TBD further orTBD option discover more options
Risky TBD
High
TBD
TBD
High
TBD
Low
High
Decrease hospital infections
Dr.No
01/03/14
WHO EXPERIMENT WHO PROBLEM
PROBLEM
Hospital infections cause high patient mortality and drive up hospital costs
1.7 million HAIs occur in U.S. annually = 99,000 deaths. Approx. $20 billion in healthcare costs.
Hand hygiene pilot WHO OPTION
WHO RESEARCH
Patient testing & isolation
Research post-op patient issues
WHO OPTION WHO INSIGHT
WHO INSIGHT
Bacteria is introduced to the hospital by patients
Top reasons for infection; dirty hands and bad disinfection
WHO INSIGHT Staff, medical waste and equipment spreads infections.
Approx. 40% of HAIs are transmitted to patients from hospital employees, and proper hand hygiene only occurs approximately 55% of the time by hospital care providers. OUTCOME
Decrease infection rates.
Decrease patient deaths.
Save billions in Care.
© Gabrielle Benefield
WHO OPTION Hand hygiene improvement
WHO INSIGHT
OUTCOME
OUTCOME
Better waste disposal
Better Transport systems
Patient testing and isolation pilot WHO EXPERIMENT Cart tracks on ceiling
WHO MEASURE Improve hand hygiene on hospital staff
WHO MEASURE Decrease infection rates
Baseline: 10% WHO MEASURE
WHO OPTION
WHO EXPERIMENT
Decrease patient deaths
Baseline: 99,000
WHO OPTION Post care follow-up WHO ADAPT Find next biggest cause and fix
Baseline: 1.7 million
Disruptive innovations, Helps create a new market and value network.
Empowering innovations, transform expensive products into affordable ones.
First mobile phone replacing fixed line telephony.
Early computers, mobile phones.
Efficiency innovations, reduce or simplify the delivery of something.
Sustaining innovations, replace older models with new ones.
Cost reduction and improving the way products and services are created.
New smart phones replacing older versions.
BEWARE of canned metrics, and only metrics It’s not the metric that matters; It’s why it matters
Focus on outcomes Minimize outputs
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