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agile organization structure, auto- mated and streamlined ... Bi-modal organization are already there, from 50% in 2015 to 75% in 2017. Bimodal IT to run both.
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SIX PRINCIPLES FOR DIGITAL TRANSFORMATION At the end of the day it will be people that make operators transform. Therefor operators need to adapt their organizations and processes to capture the benefits of digital

5. OPERATE A DIGITAL

ORGANIZATION

1.

DESIGN YOUR FUTURE OPERATING MODEL WITH CUSTOMER EXPERIENCE IN MIND

customer experience

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on ati niz

es

ga

s

Or

Target operating model

y log no ch Te

Pa Al rtne lia nc rs/ es

KPIs

People Management

The experiences you want to create across the customer journey should impact everything from organization, people management, processes and the partners you choose. Becoming a digital telco means doing those things digitally.

2.

A DIGITAL TELCO OPERATES WITH A DIFFERENT MINDSET AND ORGANIZES ITSELF DIFFERENTLY

Traditional

Digital

Efficiency

Strategy

Innovation

Hierarchal, control

Organization

Flat, agile, swift

Default to no

Risk Appetite

Default to yes

Who cares

User Experience

Mission critical

Low cost

People Management

High skills New skillset

Waterfall long term

Project Management

agile & DevOps

Embedded

3.

controlled

...and the right organisational autonomy for digital capabilities.

autonomouS

A NEW KIND OF IT ORGANIZATION TO EMPOWER DIGITAL TRANSFORMATION.

Bimodal IT to run both traditional IT processes and to capture digital innovation in a fast moving environment

MODE 2

Systems of Innovation

Systems of Differentiation

Systems of Records

4.

Define your digital mindset and culture...

MODE 1

Bi-modal organization are already there, from 50% in 2015 to 75% in 2017

A DIGITAL MATURITY APPROACH FOCUSES THE EFFORTS WHEN BUILDING THE RIGHT DIGITAL OPERATING MODEL

STRATEGY MANAGEMENT & REGULATORY ORGANIZATION CUSTOMER VALUE CHAIN / ECOSYSTEM Knowing where to go without knowing where you are is impossible. We assess your digital maturity in seven dimensions to help you draw your roadmap for the future.

An Australian operator looked for a partner to innovate their operations model through telco cloud capabilities to support an increasingly digital environment. We worked with them to develop a new Operating Model with new performance metrics, an agile organization structure, automated and streamlined business processes, cloud technology, redefined job roles, and a new partner model. By combining all these dimension we could achieve new levels speed and agility.

Case #5

OPERATIONS TECHNOLOGY INNOVATION

IT’S NOT BUSINESS AS USUAL

RUN YOUR BUSINESS

DIGITALLY