CiTIZENS' CHARTER - Praja Foundation

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To give the citizens of Mumbai a system of how, where and with whom to lodge a complaint about the ... PRAJA plans to ha
JUNE ’99

MUNICIPAL CORPORATION OF GREATER MUMBAI’S

CiTIZENS' CHARTER •-------------------------------- b r o u g h t to y o u b y -----------------------------------•

Introduction

Dear Citizen, We take great pleasure in placing before you The Citizens' Charter. This Charter is a combined effort o f the Municipal Corporation of Greater Mumbai (M.C.G.M.) and PRAJA, a non-profit and non­ partisan N.G.O. For the first time in India, there is a partnership between the Government and citizens, and as always, the M.C.G.M. has taken the lead. The purpose of the Citizens' Charter is: 1. To provide the citizens of Mumbai im portant information about the various departments and public utility services of the M.C.G.M. in a user-friendly manner. 2. To give the citizens of Mumbai a system o f how, where and w ith whom to lodge a complaint about the services provided by the M.C.G.M. PRAJA plans to have monthly meetings w ith the top officials o f the M.C.G.M. to get the chronic problems solved, and to take up macro issues th at affect the city at large. A better Mumbai is not the sole responsibility o f the M.C.G.M. or the government, it is ours as well. The M.C.G.M. has taken this first step to which the citizens must respond by shouldering their responsibility equally. This Charter is our first; we plan to come out w ith more Charters on other public services. We request you to send us your suggestions and comments.

Sincerely,

Nitai Mehta

The PRAJA tea m : Nitai Mehta, Ashok Jogani, Sumangali Gada, Ajay Hattangdi, Sunil Alva, Ashish Wanjara, Smita Kothuri, Gavin De sa, Anuj Bhagwati, Samantha Saldanha, Apurv Muthalia In service o f India

V is it us a t: www.praja.org

In tro d u ctio n

Foreword pg The Solid Waste Management Department

5

The Waterworks Department

6

The Storm Water Drains' Department

7

Road Maintenance

8

The Public Health Department

8- 11

BEST / The Traffic Department

12- 15

The Licence Department

16

The Environmental Department

16

The Education Department

17

The Sewerage Operations Department

18

Complaint Procedure Appendix What you can do...

***»

19- 21 22- 31 32

Hareshwar Patil, Corporation Hall, Mahapalika Marg, Mumbai - 400 001 Phone:2620470/2621020 M.S/43/M Date : 19th May 1999

MAYOR OF MUMBAI

Dear Citizens,

As the Mayor o f Mumbai, it gives me great pleasure to write this Foreword for The C itizens' C harter which is a collaborative effort of the Municipal Corporation of Greater Mumbai and 'PRAJA'. The Municipal Corporation of Greater Mumbai has taken the first step in offering the citizens a wealth of information that would help them interact more effectively with the Municipal Corporations. We now invite the citizens to use this information to ensure better a standard of services. Mumbai is an important city not only as the capital of Maharashtra, but as the commercial capital of India. Therefore, we are very interested in maintaining a high standard of public services. We look forward to greater participation o f the citizens and we, on our part, will extend all the assistance required to ensure the efficiency of the public services.

Hareshw ar Patil M a yor

Res: M ayor’s Bungalow , Swatantrya Veer Savarkar Marg, Dadar, Mumbai - 400 028 Phone : 444 9 2 9 9 /4 4 5 1020

W ork is w orship

Foreword

The Municipal Corporation o f Greater Mumbai is happy to publish "The Citizens' Charter". The Citizens' Charter is-a commitment o f the Indian government to raise the standard o f public services. The Citizens' Charter also endeavours to give more power to the citizens. Mumbai has always taken the lead on several fronts in India, and once again, we are proud to take the lead in being the first government agency to work on the Citizens' Charter in collaboration with a Non Governmental Organisation - PRAJA. We realised that the Citizens' Charter would lose a lot of its credibility unless it has the citizens' participation. The Citizens' Charter is based on the follow ing principles: 1. Standards: The citizens are aware o f the quality o f services that can be expected of the MCGM and then take prescribed action if the services do not conform to these standards. 2. A c c o u n ta b ility : Through the Citizens' Charter a clear line o f responsibility fo r the various services estab­ lished. 3. Transparency: Information that is relevant to the people's needs is offered so as to enhance their participation in civic life. 4. Feedback: The MCGM looks forward to the citizens using this document as we w ill then get an accurate response as to how effectively the public services met their needs. We, at Municipal Corporation o f Greater Mumbai, w ill make all efforts to improve the quality of the existing services and become more responsive to the changing needs o f our citizens. We hope that citizens, on their part, w ill co-operate and use the Citizens' Charter to participate more actively in civic life and not only keep in mind their rights, but responsibilities as well.

Mr. K.Nalinakshan M unicipal C om m issioner M unicipal C o rp o ra tio n G reater M u m b a i.

3

QSvCZ

a\

T a t a C o u n c i l F o r C o m m u n i t y In i t i a t i v e s B o m b ay H ouse M um bai

.

FOREWORD

Efficient city administration is a function of several inter-linked factors, one of the most important being the quality o f intelligent citizenship. A good local self-government cannot function with just a highly moti­ vated bureaucracy and elected representatives alone. The other side of the coin is the concern, awareness and interest manifested by the city's inhabitants. An enlightened and well informed citizen body can pressurise the local government body into action and compel it to respond to the needs of the people. Democracy is the only form of government that allows citizens full and free expression. It bestows a power which is really quite impotent unless it is used. Of course the exercise of this power needs enlightened citizens who are driven by a sense of social responsibility. Lethargy and indifference are the food on which misgovernment and corruption thrive. The essence of an efficient civic administration is, therefore, an enlightened, active community. The 73rd Amendment, has facilitated the creation of decentralised structures within the government. Under this decentralised system, all important functions o f the major departments of the Corporation are located in the 23 wards that the city is divided into. This idea of local self-government will be meaningless if the citizens do not play a meaningful role in it. The basis of legitimacy of local self-government is a tripartite harmonising of effective administration, charismatic leadership and public participation and support. The Citizen's Charter*prepared by PRAJA a voluntary organisation, is the starting point for the necessary people's participation as it provides the essential information which aims to educate the citizen about their rights as well as their duties. The Charter w ill thus go a long way in enabling individuals and groups to interact with the local selfgovernment personnel. This is a major step in building not just citizen awareness but a strong and viable democracy through participative city management.

B.G.Deshmukh Chairm an TATA Council for Community Initiatives Date: 25th May 1999

4

The Solid Waste Management Department (Garbage) THE BUCK STOPS HERE..

Careless is a health

The Solid Waste Management Department is headed by the Chief Engineer. The Deputy Engineers o f the City, Western suburbs and the Eastern suburbs and cleaning the Head Supervisors hazard o f the various zones report to the Chief Engineer. The Asst. Head Supervisor is responsible fo r this departm ent at each ward.

THE FUNCTIONS... • Sweeping o f public roads • Maintenance of public toilets • Collection and transporta­ tion o f garbage • Disposal of solid waste and animal carcasses • Sanitary measures to keep the city clean

about the above services, please refer to the Complaint Redress Procedure

Some acts th a t cause a pu b lic nuisance and are lia b le to be fin e d on com plaint...

■ Depositing garbage on any public property, drainage channel or canals ■ Permitting offensive liquid to flow onto a public street or open space If you have a complaint ■ Unhygienic storage of harmful material HOW SOON WILL THE WARD OFFICE RESPOND TO MY COMPLAINT? ■ Dumping debris on roads and into drains in public Garbage not lifted from authorised collection spot .......24 hours after complaint dustbins >tf Collection points not attended properly.......................... 24 hours after complaint Garbage lorry not covered................................................24 hours after complaint

Though it is n o t th e re s p o n s ib ility o f th is d e p a rtm e n t to clean

^

.

.

........

.

th e house gullies, it

■ '-

does u n dertake th is service. It is th e re fo re No attendance at the public to ile ts.

.48 hours after complaint

Providing / replacing g a r b a g t iS ^

.........upto 8 days

II I! I '

I : II! I ill 1'

Illlf

th e re s p o n s ib ility o f th e residents to ensure th a t garbage is n o t dum ped in these gullies.

5

The Waterworks’ Department

H ow is the road problem con necte d to tl»e w ater problem . Registration fee fee of Rs. 511_ Storage Charges (leviable form the fourth working day * Submit the appli­ 0) from the date of the receipt of the article) Q. Articles costing upto Rs. 100/- or cash amounting cation form after Rs. 21- per day maximum r\ w Rs. 51toRs. 100/endorsing by the Q. Artides costing or cash between Rs. 101 - 500/10% of cost / cash max-i School / Junior col­ ♦* mum Rs. 50/lege 10% of cost / cash maxArticles costing or cash between R s. 501 2000/A 15 days after sub­ mum Rs. 150/mission o f applica­ 10% of cost / cash Artides costing / cash amounting to over Rs. 5000/tion, Identity card O Maximum Rs. 250/LL will be issued 10% of cost maximum Artides like pagers and mobile phones Rs. 100

14

buses from the fro n t exit on the display of an identity card. * Prescribed application form is available for Re. 1/- at any bus depot ft Submit application form and pay a registration fee of Rs. 10/ty Identity card issued immediately

LOST PROPERTY Articles left in B.E.S.T. buses may be recovered from the Lost Property Section. The items are returned to the person on verification. Call 412 8596

RESERVATION OF BUSES To reserve a B.E.S.T. buses for pri­ vate ise a w ritten application may be mede 72 hours in advance to the

fo llo w ing address:The Assistant Traffic Superintendent (Gen eral),B.E.S.T. Undertaking, Reser vation Section, 3rd floor, Traffic Adm inistration Bldg., Wadala Depot, Mumbai - 400 031. Call: 412 8266/414 6531

General Manager / The Deputy General Manager / Traffic Operations / Public Relations Officer, B.E.S.T. Undertaking, B.E.S.T. Bhavan, B.E.S.T. Marg, Colaba, Mumbai - 400 001 TRAFFIC CONTROL ROOMS FUNCTION

ACCIDENT & CLAIMS CASES

FOR 2 4 HOURS. FOR ALL ENQUIRIES

Please address a letter to: The Accident & Claims Superintendent, 2nd Floor Mahim Bus Station Bldg, Mahim, Mumbai. Call: 445 1366

CALL 4 1 4 3 6 1 1 / 4 1 8 4 4 8 9 / 4 1 3

TO REGISTER YOUR COMPLAINT...

Complaint boxes are available at all Bus depots and Termini. Suggestion boxes are provided at all the depots. W ritten complaints should be addressed to:The

7397

Rem em ber - * l f you have been caught w ithout a ticket you will be fined Rs. 10/- in addition to the cost o f the ticket fare.* If you have travelled beyond the distance paid for, your will be fined Rs. 10/- in addition to the ticket fare of the extra distance.

The Traffic Department THE BUCK STOPS HERE... The Traffic Department is headed by the Chief Engineer, Cement Concrete Roads and Traffic. The Deputy Chief Engineer, Traffic is responsible fo r the daily functioning o f the Traffic Department.

FUNCTIONS... • Reinstatement of trenches • Provision of traffic control measures like speed-breakers, zebra crossing, etc’ • Provision of street lights and parking facilities • Co-ordination of digging activity • Towing away o f vehicles abandoned on the road. If you have a c o m p la in t a b o u t th e above services, please re fe r to th e C o m p la in t Redress Prbcedure

Any com plaints regarding streetlights that are not functio nin g or that have been left on during the day should be m ade a t : B E ST (If you are living in the city area) at # 285 6262 BSES (If you live in th e sub urbs) at # 610 0505 P lease specify th e num ber of th e street light

15

The Licence Department THE BUCK STOPS HERE... The Superintendent is responsible fo r the functioning of the Licence Department. The Assistant Superintendent and the Deputy Superintendent assist the Superintendent. The Senior Inspector, Licence and the Senior Inspector, Encroachments, are responsible for the services of this department at each ward.

FUNCTIONS... • Checking unauthorised construction o1 stalls on roads, footpaths and drains • Granting licences to hawkers • Controlling trades and the storag; of hazardous articles • Permitting the display of advertisements • Checking unauthorised hawkers, shops and trades • Checking the storage of inflammable or hazardous chemicals If you have a complaint about the ab>ve services, please refer to the Complaint Redress Procedure.

THE BUCK STOPS HERE... The ESP Department is headed by the Dy. Municipal Commissioner, the City Engineer and the City Engineer, ESP dept.

FUNCTIONS... ■ Checking air pollution ■W ater pollution control measures ■ Enforcement of control measures on polluting agencies ■ Measurement o f emission from all polluting sources ■ Noise If you have a complaint about the above services, please refer to the Complaint Redress Procedure.

16

The Education Department 4. Free textbooks are given to the students from the class I to VII 5. Free mid-day snacks are served to the students of classes l-IV 6. Non Formal Education Classes are conducted for the children between the ages of 9 - 14 years.

THE BUCK STOPS HERE... The Education Department is headed by the Education Officer w ho is assisted by the Dy. Education Officers.

FUNCTIONS... • Free education to all studying upto class VII in Municipal schools. • Education in the language of the children w ith 8 different languages offered as the medium of instruction in municipal schools. • Special education to differently-abled children. • All-round development of the students through extra-curricular activities.

SCHOLARSHIPS Government M erit School Scholarship Examinations are held fo r the students of the Middle School and High School. Those successful students, who feature on the merit list of these examinations, ' are granted scholarships.

ADMISSIONS...

OTHER SERVICES

• Admissions begin after the results are declared between April and July. The admission notice is issued on the notice board of the respective schools. • Application forms are available at the respective Municipal Schools.❖The completed application form has to be submitted along with the birth cer­ tificate. If the child has attended another school prior to seeking admission, the School Leaving Certificate has to be attached. ❖The applications are accepted by the Head Master of the school. • The admission shall be granted on the same day as the application is made.There are Helping Centres set up to assist those seeking admission in Government- aided schools. These centres operate between the 15th June to the end of June of every year.

SOCIAL WELFARE FOR STUDENTS

■ M edical Check-ups: Students get a health check­ up once every tw o years. A Health card is main­ tained for every student. Based on these health examinations, children are either treated or more serious illnesses are referred to the Municipal hospi­ tals. Person In-charge: Medical Officer, Schools ■ Physical Education: This is part of the school cur­ riculum. Sports' competitions are organised to dis­ cover new talent. Person In-charge: Senior Supervisor, Physical Education ■ M usic & A r t Academ y: The Music Academy organises Teacher Training Programmes in music, dance & drama. Person In-charge: Vice-Principal, Music The Art Academy organises Art Competitions for Children and Study Camps fo r Scholarship Examinations for the students of Municipal Schools. Person In-charge: Vice-Principal, Art

The Community Development Officer is responsi­ ble for the social welfare of the students of the Municipal Schools the various services are: 1. Dropout children are encouraged to return to school through w ith parents. 2. Balwadis (nursery schools) that are run by NGOs in slum communities are given assistance by way o f space. 3. Donations are collected and distributed to those schools and students w ith special needs

To Register yo u r com plaint... A Deputy Education Officer who serves as a Public Grievance Officer holds meetings every 3rd Saturday of the month from 11:00 a.m. onwards at: Education Office Hindu Colony Dadar (E) Parents are invited to discuss their grievances and seek redress fo r any complaints.

17

Operations

THE BUCK STOPS HERE... The Sewerage Operations Department is headed by the Chief Engineer. The Deputy Engineers are responsible fo r the services in the various zones.

M anholes overflow ing? .... burst sew erage pipes?.... foul odour?... NOW IS YOUR C H A N C E TO ACT

THE FUNCTIONS... • Maintain sewerage infrastruc­ ture • Construction o f new drains • Connect private premises to the municipal drains • Attending to drainage problems • De-water and de-sludge septic tanks periodically If you have a complaint about the above services, please refer to Complaint Redress Procedure

HOW SOON WILL THE WARD OFFICE RESPOND TO YOUR COMPLAINT? Drainage chokes and blockages................

24 hours after complaint

Overflowing drains or m anholes..............

24 hours after complaint

Odour ......................................................... ....24 hours after complaint Missing / damaged manhole covers..........

Some acts th a t cause a p u b lic nuisance and are lia b le to be fined on com plaint... ■ Projections encroachments, obstruction or damage to a drain ■ Passing liquid into a drain not designed to carry that liquid.

24 hours after complaint

Raising of manhole (except in monsoon) ....................

upto 7 days

Cleaning o f septic ta n k .............................

.upto 7 days

Repairs to pipe sewers and main sewers .................... ,,, , upto7 days

............

....... ■........... 18

.......... .......... '..

.... ..... ....... :

COMPLAINT PROCEDURE Please use the following while referring your complaints to P R A JA ......

STEP 1 As a first step, please follow the procedure explained in the following tables. Please follow

the

N a m e :___________________________________________________ A ddress:_________________________________________________

specified

hierarchy.

Telephone:________________________ Ward at which complaint was m ad e:______________________

STEP 2

Department at which complaint was registered:____________

If your complaint has not been redressed after follow­ ing the com plaint redress procedure, please fill out an

Complaint was made: □ In writing □ Personally

□ Telephone

□ By fax

First complaint num ber:______________________

application as per the format Nature o f co m p lain t:_____________________________________

prescribed here. Send

this

to:

PRAJA

Foundation. P.O.Box: 16079,

Follow up of complaint: Step

Colaba Post Office, Mumbai 400 005.

3

PRA JA along with a few prominent citizens proposes to meet with top Municipal Officials. At these meetings PRA JA will discuss major issues that affect the city.

Date of complaint

1________________________________________________________

2

STEP 3

Name and designation of person who took complaint

If you need to c o m p la in a b o u t th e m u n icip a l services begin a t Step 1. If you fin d y o u r c o m p la in t has n o t been redressed go on to th e fo llo w in g steps. A t each subsequent step re m e m b er to : Q uo te th e c o m p la in t n u m b e r o f y o u r firs t c o m p la in t M e n tio n th e nam e and d e sig n a tio n o f th e person w h o last registered y o u r c o m p la in t Register all c o m p la in ts b e tw e e n

8:00 a.m. - 11:00 a.m. and 2:30 p.m .-4:30p.m .

M o n d a y to

Friday and o n Saturdays

b e tw e e n 8:00 a.m .-10:30 a.m. Step 1

Step 2 Register complaint

DEPARTMENT

Failure to redress complaints

* Person

Level

Complaints' Officer/' #Asst Head Supervisor

Ward

Complaints’ Officer / Asst. Eng. Waterworks

Ward

Sewerage / Storm Water Drains / Roads / Traffic

Complaints' O fficer/ Asst. Eng., Maintenance

Ward

Licence

Complaints' Officer / Sr. Inspector, Licence Sr. Inspector, Encroachment

Solid Waste Management

Water Works

Step 3 Failure to redress complaint

Person

Level

Person

Level

Ward Officer

Ward

Deputy Municipal Commissioner

Zone

Ward Officer

Ward

Deputy Municipal Commissioner

Zone

Ward Officer

Ward

Deputy Municipal Commissioner

Zone

Ward Officer

Ward

Deputy Municipal Commissioner

Zone

Ward

*For these contact numbers please refer to Appendix

#Complaints regarding roads that are not swept maybe made at the area chowki for immediate redress where a complaint book is available. Call your ward office to find their location

If y o u r c o m p la in t c an no t be redressed a t th e W ard Level... Remember: • Quote th e c o m p la in t nu m b er o f y o u r fir s t c o m p la in t • M e n tio n th e nam e o f th e person w h o yo u f ir s t spoke to

DEPARTM ENT

Failure to redress com plaints

Register com plaint Person

City

Eastern

Western

Person

Phone

Solid Waste Management

Dy. Head Supervisor Dy. Chief Engineer

2618802-5 4935687/89

5116773 5121051

6124666 6123621

Chief Engineer

2612228

Waterworks

Executive - South Engineer - North

3081471 4114293

5115103/4 5645291

6422311 8821588

Hydraulics Engineer

2620251

Dy. Hydraulics' Engineer

2620025 ext.2005

Sewerage

Dy. Chief Engineer

3004721

5241313

6318681

Chief Engineer

3061279

Storm Water Drains

Dy. Chief Engineer

4222621

5106238

6353594

Chief Engineer

3061735

Roads

Dy. Chief Engineer

4374351

5106230

6289334

Chief Engineer

2620998

Traffic

Dy. Chief Engineer

4947638

4947638

4947638

Chief Engineer

2621922

Ext.216

Ext.216

Ext.216

Dy. Exec Health Officer

4135587

5115130

6236186

Exec. Health Officer

2620558

Director (Hospitals)

6406787

6406787

6406787

Licence

Asst. Superintendent

2621538

2621538

2621538

Superintendent

2617653

Education

Dy. Education Officer

4142344

4122344

4122344

Education Officer

4143867

BEST: Traffic Operations

Dy. General Manager

2841017

2841017

2841017

General Manager

2873961

Electric Supply

Dy. General Manager

2831950

2831950

2831950

General Manager

2873961

Public Health Department

APPENDIX ADDRESSES A N D PHONE NUMBERS OF W ARD OFFICES Ward

Telephone No.

Address 134, Bhagatsingh Road, Near Reserve Bank

2660883/266 1353/

Mumbai-400 001

2660339

121, Ramachandra Bhatt Marg ,

3780133/3746790/

Opp J.J Hospital, Mumbai-400 009

3736622

C

76, Shrikant Palekar Marg, Off Chandanwadi

2055450/2014022/4

D

Jobanputra Compound, Near Shastri Hall,

3865201 , 3879949 / 56

Nana Chowk, Mumbai - 400 007

3861426/28

Sankli Street, Next to Byculla Fire Station,

308 3695.308 1471 / 79

A B

Mumbai-400 002

E

Mumbai - 400 008 4024353/57, 4014275

FI

Plot No. 96, Bhau Daji Road, Matunga,

North

Mumbai- 400 019

F/

Parel Naka, Doctor Ambedkar Road, Parel,

South

Mumbai - 400 012

G/

Dhan Mill Naka, N.M.Joshi Marg,

422 3741,430 5031,

South

Mumbai - 400 013

430 9890 /91

G/

Harischandra Yelve Road, Off Woollen Mill

430 0513, 4307276/79

North

Lane, Dadar, Mumbai - 400 028

H/

Plot No. 137, T.P.S.V. Prabhat Colony,

612 5849, 618 2217/ 18

East

Santa Cruz (E), Mumbai- 400 055

618 3077

H/

St. Martin’s Road, Behind Bandra Police

642 2225, 6422311/ 14

West

Station, Bandra, Mumbai- 400 050

K/

Below Gopalkrishna Gokhale Bridge,

East

Swami Nityanand Road, Andheri (E),

411 2868, 4134560/65

8367102/4/5, 8210986

Mumbai - 400 059 K/

Paliram Road, Opp. Andheri Railway

623 2969, 623 6186,

West

Station, Andheri (W), Mumbai - 400 058

623 9165

L

Municipal Market Bldg. S.G.Barve Road,

514 3057, 511 5103/9

Kurla (W), Mumbai - 400 070 M/ East M/West N

2nd Floor, 1st Road, Behind Natraj Cinema,

528 0542, 528 3900, 528 1977

Chembur, Mumbai - 400 071

528 5669, 528 3900,

2nd Floor, 1st Road, Behind Natraj Cinema, Chembur, Mumbai - 400 071

528 1977

Municipal Office Bldg. (Annexe), 1st fir

512 7092, 513 3631,

Jawahar Road, Ghatkopar (E),

5115130

Mumbai - 400 077 PI

Municipal School Bldg., Mitha Nagar,

872 4252, 872 2244,

South

Goregaon (W), Mumbai -400 062

872 2808/ 805 9409

22

j

Ward

Address

Telephone No.

PI

Liberty Garden, Mamlatdar Wadi,

882 4913, 882 4269,

North

Malad (W), Mumbai - 400 064

882 4625

R/

Municipal Office Bldg., Mahatma Gandhi

861 5916/861 5917/

South

Cross Road No. 2, Kandivili,

861 5918

Mumbai - 400 067 R/ North

Municipal Market Bldg., Near Borivali

801 2396, 801 0341 / 45

Railway Station, Near S.V.Road, Borivali, Mumbai- 400 092

S

Maharishi Vitthal Ramji Shinde Marg,

591 3199, 564 1220/24

Off L.B.S. Marg, Bhandup (W), Mumbai - 400 078 T

Municipal Office Bldg., Lala Devi Dayal

561 7410, 564 5289 ,

Road, Mulund (W), Mumbai - 400 080

564 5296

DEPUTY MUNICIPAL COMMISSIONERS Wards

Zone

Telephone Nos.

A, B, C, D, E

I

308 1471 /307 1815

F/S, F/N G/S, G/N

II

413 4560, 415 0400

H/E, H/W, K/E, K/W

III

623 6186/628 1658

P/S, P/N, R/S, R/N

IV

861 1508

L, M/E, M/W

V

528 3900 / 528 5429

N, S, T

VI

511 5130/516 1265

23

APPENDIX BOUNDARIES OF MUNICIPAL WARDS

WARD

NORTH

WEST

EAST

SOUTH

A

Dock Area, Ballard Estate, Shahid Bhagatsing Rd., P.D’Mello Rd.

Marine Drive

Anandilal Podar Rd., Lokmanya Tilak Rd., ‘F’ Rd.

Colaba (Military area)

B

P.D’Mello Rd.

Abdul Rehman Street, Ebrahim Rahimtulla Rd.

Ramchandra Bhat Rd., Jinabhai Mulji Rathod Rd

Lokmanya Tilak Rd.,

C

Ebrahim Rahimtulla Rd., Abdul Rehman Street

Shoreline between Anandilal Podar Rd., Babasaheb Jayakar Rd.

Maulana Shaukatali Rd., Trimbak Parshuram Street, Ardeshir Dady Street, Vithalbhai Patel Rd., & Babasaheb Jayakar Rd.

Lokmanya Tilak Rd., Vasudeo Balvant Phadke Chowk, & Anandilal Podar Rd. & F-Rd. Marine Drive

D

V.P. Rd.,, Ardeshir Dadi Street, Trimbak Pashuram St., Shukhlaji St.

Netaji Subhash Rd. upto Govt. Printing Press, D.N. Purandare Rd., Band Stand, Walkeshwar Rd., Bhagwandas, B., Indrajit Rd., Bhulabhai Desai Rd. to Haji Ali

Boman Behram Rd., Arthur Road, Tardeo Rd., Keshavrao Khadye Rd.

B.Jayakar Rd., Bhuleshwar naka, Maharishi Karve Rd. up to the Seaface.

Sane Guruji Rd., Western Railway, Jehangir Boman Behram Rd., Shukhlaji Street

Dattaram Lad Rd.,

Ramchandra Bhat Rd. Wadi Bunder, Maulana Shaukatali Rd.

F/ South Sewree seaface, Central Railway,

Central Railway

Mumbai Marathi Granth Sangrhahlaya Rd. & Road No. 26

Dattaram Lad Rd. and Kalachowky

F/North

Central Railway

N.S.Mankikar Causeway

Mumbai Marathi Granth Sangrhahlaya Rd. & Road No. 26, Scheme 57 and thereafter straight up to the Creek

G/South Central Railway

Seaface

Swatantryaveer Savarkar Rd., Kashinath Dhuru Rd. to Kaksaheb Gadgil Rd.

Keshavrao Khade Rd., SaneGuruji Rd., to Western Railway

G/ North Central Rly. along Senapati Bapat Rd.

Seaface

Mahim Creek

Kakasaheb Gadgil Rd.

H/East

Western Rly. Lines

Milan Subway, Vile Parle (E)

Mahim Causeway, Dharavi Link Rd.

i ’• " E

Seaface, Reay Rd.,

Thane Creek,

Mithi River, C.S.T.Rd., Santacruz (E)

24

WARD

EAST

WEST

H/West

Bandra - Khar Santacruz Rly lines

Seaface

K/East

Mithi River & Airport

K/West

SOUTH

NORTH B.E.S.T. Depot, S.V. Rd., south of the nalla passing through L.I.C. Quarters

Mahim Causeway

Western Railway

Bandrekarwadi, Ram Nagar, Pratap Nagar, Jogeshwari (E),

Milan subway - Vile Parle (E)

Western Railway

Seaface

Oshiwara bridge

Milan subway, old Aerodrome

L

Tansa pipeline toward Chembur, Vikhroli & Ghatkopar hills

Mithi River

Powai

Sion Creek

M/East

Thane Creek

R.C. Rd., Nirankari Math, connecting with RCF Township & CG Rd., to Panjrapole junction along Waman Tukaram Patil Rd., & Central Rly., upto Subash nagar nulla along the Creek to the Eastern Express Highway

Thane Creek

Seaface

M/West

H.C. Rd., Nirankari Math, connecting with RCF Township & CG Rd., along Waman Tukaram Patil Rd., & Central Rly., upto Subash nagar nulla along the Creek to the Eastern Express Highway

Tansa Pipeline

Nallah between Chembur & Somaiya College, Ghatkopar pumping station

Seaface

N Ward

Thane Creek

Netaji PalkarRd along Ghatkopar & VikhroliHills.upto Varsha Nagar Off Parksite colony

End of Varshanagar along the Western Boundary of. Godrej Co., 17th Rd., along Bahadur Shastri Rd. meeting Vikroli Station., along Phirojsha Godrej Rd uptothe nalla & Thane creek, south to Kannamwar Ngr

Netaji Palkar Rd. Khalai Village, Nathani Steelyard, South of Chittaranjan Nagar, Hindu Cemetery upto the nalla near Ghatkopar Pumping Station.

P/North

Eastern Boundary of village Kurar

Seaface beyond Manori & Madh

Garaswadi- Valna village, Marve Rd., C.O.D. East of Railway line

Boundary of Goregaon Mulund link Rd., Govind Nagar Rd., further extend­ ed toward Chinchavali Bunder Rd.

V ..i ■ i l '

25

WARD

WEST

EAST

SOUTH

NORTH N.L. Rd., upto Chincholi Level Crossing

Oshiwara bridge, Bandrekar wadi

Gorai - Culvem Manori Rd., Gorai & Culvem villages

Dahisar Octroi yard Check naka

90 D.P. Rd., north - east of the Creek, beyond the highway on the east.

R/South Hanuman nagar, Damupada

Charkop village

Ban Dongiri, Military Depot, Khajurai Lake, Lala Lajpatrai Rd.,Ganeshnagar

Mahavir nagar, Poisar river upto Western railway Rd., F.C.I Kothare Rd. & Samata nagar

S

Eastern Express Highway, Kannamwar nagar

Along the boundaries of L & K wards

Mulund - Goregaon upto old Tansa pipeline and further along the catchment area of Vihar lake

North nallah of Kannamwar nagar, Vikhroli Railway Crossline Road up to L.B.S. Rd., upto Gordon Compound.

T

Thane Creek

Vihar Lake

Boundary of Greater Mumbai

Goregaon - Mulund Link Rd.

P/South Eastern boundary of Aarey Village R/North

Sanjay Gandhi Park

Malad Creek

GLOSSARY Zone: The city has been divided into 6 Zones w ith a Deputy Municipal Commissioner responsible fo r the functioning o f the wards tha t fall under each zone.

Ward: There are 23 wards w ith in the city. To facilitate administrative decentralisation, each ward has its own ward office w ith the Ward Officer who is responsible fo r the municipal services to the geo­ graphical area falling w ith in its' purview. Each ward also has vari­ ous departments th a t perform municipal services, each depart­ ment w ith in the ward has their respective Heads o f Departments th a t are responsible fo r these services.

Constituency: For the purpose o f elections, these wards are furthe r divided into elective constituencies.

26

APPEND IX Contact N um bers o f the M unicipal C o rpo rato rs 1997 to 2002

| Const 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 47

Ward A A A A B B B C C C C D D D D D D D D D E E E E E E E E E F/S F/S F/S F/S F/S F/S F/S F/S F/S F/N F/N F/N F/N F/N F/N F/N F/N

Name

Residence

Puran M. Doshi Suresh Narvekar Annie Shekhar Vijaya Dhulla Balwantrao Pawar Yusuf Abrahani Waqarunnisa Ansari Jivraj Shah Nilima Kashelkar Yaqoob Memon Mohammed Mansuri Jaya Goythale Arvind Nerkar Shantaram Dhanawade Subhash Mayekar Kisan Jadhav Bhavana Koli Shantaram Brid Anant Palkar Noshir Mehta Kiran Surve Nasir J.Shaikh Yashwant K. Jadhav Ulka Patkar Ram S. Sawant Shakir M.S. Ansari Surekha K. Raut Dipali D. Chavan Neeta A. Naik Sudha S.Meher Parag V. Chavan Vishnu J. Kanavaje Sumitra V. Wable Ramvachan S. Murai Abdul S. M. Shaikh Shraddha S. Jadhav Digamber D. Kanderkar Suyogi M. Naik Babubhai Chedda Hemant U. Doke Rajul R. Chedda Lalita A.Navale Trushna C. Vishwasrao Niyaz A.A.L Vanu Ravi Raja Rekha U. Doshi

2854052 2629576 2026545 2621266 5683551 375 4366 620 2963 2057476 2095152 371 0328 346 4773 3859066 3891977 3686062 4923695 3675089 4945722 3095750 3857051 3093330 305 2039 2045720 / 2836365 3750543 3776663 3712044 3054258 3094378 8635692 3073022 4126211 4163458 4135829 4135333 4132092 4180505 4129477 8054767 4151262 4145277 4140979 4141023 4126647 4140047 4120304 4090796 4091343

TT

Office 2831780

2695684 3747320 3770042

3724739 3859064 3676144

3086758 5641878

4162374

4150351

4026811

Const 48 49 50 51 52 53 54 55 56 57 58 59 61 62 63 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 85 86 87 88 89 90 91 92 94 95 96 97 98 99 100 101

Ward F/N G/S G/S G/S G/S G/S G/S G/S G/S G/S G/S G/N G/N G/N G/N G/N G/N G/N G/N G/N H/W H/W H/W H/W H/W H/W H/W H/E H/E H/E H/E H/E H/E H/E H/E H/E H/E K/E K/E K/E K/E K/E K/E K/E K/E K/E K/E K/E K/E

Name

Residence

Karuna Mhatre Jagannath Kulkarni Mahadeo Deole Jayshree Bhaskar Kedari Redekar Vijay B. Kudtarkar Vasant V. Suryavanshi Ashish R. Chemburkar Nandkumar T. Satam Manishankar N. Kawathe Vishakha S. Raut Sadanand S. Sarvankar Ganesh A. Mahale Indumati B. Mangaonkar Ajit G. Pandit Hanumantta S. Nandepalli Kunal N. Mane Deepak N. Kale Datu T. Katke Milind D. Vaidya Priya V. Padwal Ziyauddin A. Siddiqui Bharati R. Aglave Kamini K. Bhatija Ramesh B. Mahadik Kranti A.Sathe Ashok V. Patil Virendra G. Zagde Prakash V. Sawant Radhesham N. Chavan Helen A. Bharde Suryakant G. Chavan Sanjay G. Potnis George Abraham Vijay R. Gurav Sadanand G. Parab Khan M.A. Bastiwala Pranali P. Vedak Parag M. Alavani Suryakant Bait Suhas Tawde M.J.Hegde Manjusha Patil Shashikant Patkar Ramesh Latke Shwetali Patil Ravindra Waikar Pravin Shinde Anant Bhosle

4078827 4925938 4930188 3001180 3054899 4924261 4303020 4920299 4933234 4220926 4220347 4361126 4227258 4451448 4225867 4030694 4078903 5241246 5127127 4463936 6430888 6514555 6486522 6495478 / 6048475 6486079/6041173 6498011 6172816 6400940 6435397 6424928 6438776 6456867 6108160/6141433 6182157 6160536 6174375 6148704 6117719 6100171 6182355 8205428 8320763 8327200 8301121 8367948 8212255 8377785 8386261 8384051

28

Office

V

2621283 4225624

4229823

4074459 4071146 4927077

2660303 6132345 6513659

6512392

265 2228 8228424 8220974 8211471 8379700 6452608

R esidence 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150

K/E K/E K/W K/W K/W K/W K/W K/W K/W K/W K/W K/W K/W

mi K/W P/S P/S P/S P/S P/S P/S P/S P/S P/N P/N P/N P/N P/N P/N P/N P/N P/N P/N P/N P/N P/N R/S R/S R/S R/S R/S R/S R/S R/S R/N R/N R/N R/N R/N

8300677 8320677 6176410 6287741 6711057 6284703 6700608 6264783 6242159 6251348 6287274 6282781 6286012 6289109 6705868 8739494 8727251 8738501 8738274/8761122 8864320 8403624 8771545 8736925 8411146 8402786 8410150 8402626 8406253 8411655/8491532 8400997 8896504 8891406 8818844 8896562 8821534 8829924 8072626 8634354 8696308/8681818 8610844 8871372 8615782 8870327 8870319 8932270 8866731 8013936 8089567 8017176

Vijaya Kadam Rajesh Sharma Madhura Chari Arun Deo Ashok B.Jadhav Salim Beg Ashok R. Jadhav Vanita Marucha Anita Bagwe Aditi Kerkar Ismail Makwana Pandurang Amre Nilima Rajopadhye Abdul Patel Rajul Patel Dilip Shinde Ramchandran Pillai Ram Mhatre Dilip Patel Sunil Prabhu Tarashankar Choube Sudha Tembwalkar Vidya Thakur Sadhana Mane Ahmed Saudagar Juli Patel Chandrakant Wadkar Priyavanda Kadam Daksha Patel Ramnarayan Barot Anagha Mhatre Ashok Patel Salama Alamelkar Austin Gracias Anthony Britto Parul Mehta Pravinbhai Rami Kamleshkumar Yadav Avinash Pednekar Shailaja Girkar Shridhar Shelar Shivasahay Singh Bharati Pandagale Rameshsingh Thakur Gajanan Thakare Shirish Chogale Balkrishna Rane Gopal Shetty Shilpa Mithbaokar

29

O ffice

8201643

6711937 6289940 6243675

6704821

8724585

8730262

8722038 8402376 8409492

8408154

8870627

8085110

Const 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174 175 176 177 178 179 180 181 182 183 184 185 186 187 188 189 190 191 192 193 194 195 196 197 198 199

Ward R/N R/N R/N R/N R/N R/N R/N R/N R/N L L L L L L L L L L L M/W M/W M/W M/W M/W M/W M/W M/W M/E M/E M/E M/E M/E M/E M/E M/E M/E M/E N N N N N N N N N

Name

Residence

Vijay Daruwale Vinod Ghedia Vidhyarthi Singh Sanjeev Bavadekar Ashok Nar Hansaben Desai Manik Koli Kamalkar Patil Hareshwar Patil Surekha Patil Mahadeo Pawar Abdul H.Khan Rajendra Lad Sunita Mule Sunil Ganacharya Abdul L.Khan Dilip Lande Ehsanullah Khan Kamlakar Jamsandekar Somnath Sangle Lalita Annamalai Dr. Anuradha Samant Rajendra Mahulkar Sharad Kamble Raju Gangurde Ravindra Pawar Ramchandra Kadam Sangita Handore Jyoti Shisode Tukaram Kate Vitthal Kharatmol Phillip Easo Sakharam Gawali Sunita Raut Noor Shaik Vitthal Lokare Jubeda Khan Shakila Ansari Shakuntala Jadhav Noorjahan Inamdar Namdeo Ubale Mrudula Shah Shriniwas Rao Archana Waghmare Shubhangi Shirke Pravin Chheda Mukund Thorat Bharati Jadhav Suresh Golatkar

8051879 8052519 8058608 8943044 8932294 8059340 8940433 8954310 8937858 5293095 5220617/5287096 6153222 5244917 5234587 6104960 5110515 8510214 5107366 5109495 8594203 8510776 5784492 5566661 5586404 5293636 5582048 5226240 5288290/5281040 5576001 5579644 5512098 5566491 5570663 5565980 5578458 5583998 5569985 5579346 / 5566839 5585757 5554618 5281693 5128961 5110104 5168408 5125433 5117889 5149258 5113108 5105017

30

Office 2661705

8618065 8903705

5105366 5244916 5147571

5107357 5114531

5511919 5571368

5157189

5147374

Const

Ward

Name

Residence

Office

200 201 202 203 204 205 206 207 208 209 210 211 212 213 214 215

N N N S S S S S S S S S S S S T

Sailesh Talekar Rambhau Kale Aruna Patil Chandan Sharma Kamlakar Patil Surekha Godambe Dattaram Dalvi Suchita Chindarkar Suvarna Karanje Suhasini Parab Manorama Patil SulabhaYadav Tarasingh Sardar Suchita Shinde Suresh Koparkar Ramcharitra Singh

5173419 5161852 5173564 5787284 5611812/5611746 5775486 5787070 5771547 5775061 * 5673917 5681741 5642076 4072914 5684543 5646735 5613558

216 217 218 219 220 221

T T T T T T

Pashuram Mirekar Pratap Thakkar Prabhakar Shinde Vatsala Vaity Waliben Makwana Balakrishna Tiwari

5655187 5610202 567 3177 5671203 5687332 5679415

5792068 5792068

5676688 5602918 P.O. Box: 17805

5645385

j

C K N O W L E D G E M E N T S Mr. B.G.Deshmukh, TCCI

Mr. Subodh Kumar, FNSt.

Mr. Jamsheed Kanga,

Mr. Anant Nadkarni, TCCI

Tata Housing

Mr. M. Lele, Tata Press

Mr. Ratnakar Gaikwad,

Dr. Geeta Shah, TISS

MCGM

Dr. Ujjwal Siriah, Taj

Mr. C.R. Vevaina, Tata Power

Ms. Kalyani Barve,

Mr. Titu Ahluwalia,

Root Cause

ORG-MARG

Ms. Gulan Kriplani, LINTAS

Mr. Prem Mehta, LINTAS

Mr. Harsh Sabale

Mr. D.M.Sukthankar

Ms. Geeta Das, ORG-MARG

Mr. R.K.Laxman

Mr. Gerson da Cunha

Dr. Sheilu Sreenivasan,

Mr. Roger Pereira, BMRP

DIGNITY Foundation

Mr. Allwyn Fernandes, BMRP

Dr. Rainer Adam, FNSt

Dr. David Pinto

Mr. Hubertus von Welck, FNSt.

Mr. M.R.Shah, MCGM

31

Mr. Deshpande, MCGM Mr. Digvijay Srivastav, Madhu Mehta Foundation, Mr. Sameer Karve, Loksatta

The Madhu Mehta Foundation Tata Council for Community Initiatives Friedrich Naumann Stiftung Bombay First The Indian Express Group

What you can do.. We at PRAJA are committed to creating an accountable and efficient society through peo­ ple's participation. If you share our mission statement we invite you to work with us to achieve this end and be a part of the PRAJA Movement. The PRAJA Movement is nothing but an army of citizens who are interested in seeing that the public services are delivered with efficiency in their locality. To join the PRAJA movement we request you to fill out your details below. We will get back to you.

ADDRESS:

If your organisation is interested in networking with PRAJA, kindly use the format below:

OFF. T E L :________________________

Name of the organisation:

NAME:___

RES. Tel. _____________’____________ E-mail:____________________________ Person to contact: OCCUPATION:_____________________ OFF. T E L :____________________

□ Employed- Full-time: □ Employed- Part-time: □ Self-Employed:

Email:________________________

□ Student: □Other: Nature of work: Please specify your profession _____ If your are retired we would like to know your professional background:

We look forward to working with you for a better India!

Please mail this information to: PRAJA, PO Box 16079, Colaba Post Office, Wodehouse Road, Mumbai- 400 005 E-mail: [email protected]

32

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