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Jan 1, 2014 - INSIGHT. Get a job I love. OUTCOME. WHO. Director of engineering. OPTION. WHO. MEASURE. Job happiness. Bas
Outcomes over outputs Gabrielle Benefield

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If  I  code  for  long   enough  I’ll  create  the   next  Chimpbook  

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Why do we measure what we measure?

Outcomes – the desired results

Target  

Baseline  

100%  

0%  

DaMos

Definition and Measure of Success

Life hacking

Jeff

01/01/14

WHO EXPERIMENT WHO PROBLEM

3 month coaching trial

I don’t like my job and want to quit but don’t know what to do next.

WHO OPTION

WHO INSIGHT

The current job is causing stress. Lack of exercise.

Jeff has enough money to semi-retire but would get bored and doesn’t have enough money to travel all the time.

WHO INSIGHT Risk of heart Attack at an early age.

WHO OPTION

Earn $100k+ per year

Job happiness

WHO OPTION Baseline -3

Retire

Lose weight

Travel guide

OPTION

HOLIDAYS

OPTION

HOLIDAYS

SECURITY

High High Risky

OUTCOME Get Min. 4 weeks vacation a year. OUTCOME Work regular Hours.

Option Eng. Director

Option Option Eng. Contract Directorcoach

Option Tour guide

SECURITY

HEALTH

Option Contract coach

REVENUE

Low

High

Low

Risky High TBD High

TBD

LowLow

TBD

TBD High

High

Risky TBD

TBD

Option High Tour guide ©  Gabrielle  Benefield  

Target +4

WHO MEASURE

WHO OPTION

High

TBD

OUTCOME

OUTCOME

WHO MEASURE

Agile coaching

Option Retire Option Retire

Get a job I love.

6 month retirement sabbatical

WHO INSIGHT Jeff loves to travel and needs more time to do so.

Build tour startup on side

WHO EXPERIMENT

Director of engineering

WHO INSIGHT

WHO EXPERIMENT

High

HEALTH

ENJOYMENT

TBD

High

REVENUE

ENJOYMENT

Baseline:210 Target:180 High TBD

Low

Low

High WHO ADAPT

Low

TBD

Decide to take an TBD further orTBD option discover more options

Risky TBD

High

TBD

TBD

High

TBD

Low

High

Decrease hospital infections

Dr.No

01/03/14

WHO EXPERIMENT WHO PROBLEM

PROBLEM

Hospital infections cause high patient mortality and drive up hospital costs

1.7 million HAIs occur in U.S. annually = 99,000 deaths. Approx. $20 billion in healthcare costs.

Hand hygiene pilot WHO OPTION

WHO RESEARCH

Patient testing & isolation

Research post-op patient issues

WHO OPTION WHO INSIGHT

WHO INSIGHT

Bacteria is introduced to the hospital by patients

Top reasons for infection; dirty hands and bad disinfection

WHO INSIGHT Staff, medical waste and equipment spreads infections.

Approx. 40% of HAIs are transmitted to patients from hospital employees, and proper hand hygiene only occurs approximately 55% of the time by hospital care providers. OUTCOME

Decrease infection rates.

Decrease patient deaths.

Save billions in Care.

©  Gabrielle  Benefield  

WHO OPTION Hand hygiene improvement

WHO INSIGHT

OUTCOME

OUTCOME

Better waste disposal

Better Transport systems

Patient testing and isolation pilot WHO EXPERIMENT Cart tracks on ceiling

WHO MEASURE Improve hand hygiene on hospital staff

WHO MEASURE Decrease infection rates

Baseline: 10% WHO MEASURE

WHO OPTION

WHO EXPERIMENT

Decrease patient deaths

Baseline: 99,000

WHO OPTION Post care follow-up WHO ADAPT Find next biggest cause and fix

Baseline: 1.7 million

Disruptive innovations, Helps create a new market and value network.

Empowering innovations, transform expensive products into affordable ones.

First mobile phone replacing fixed line telephony.

Early computers, mobile phones.

Efficiency innovations, reduce or simplify the delivery of something.

Sustaining innovations, replace older models with new ones.

Cost reduction and improving the way products and services are created.

New smart phones replacing older versions.

BEWARE of canned metrics, and only metrics It’s not the metric that matters; It’s why it matters

Focus on outcomes Minimize outputs

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Stay in touch Gabrielle Benefield

Gabrielle Benefield Evolvebeyond.com E: [email protected] B: Gabriellebenefield.com @gbenefield gabriellebenefield   MOBIUS LOOP

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