Mar 4, 2015 - QUALITIES REQUIRED. Key performance areas would include service quality, team effectiveness, client satisf
PERMANENT POSITION VACANCY Internal and External Internal Candidates can submit their resume and cover letter to Christine O’Brien
[email protected] by Wednesday March 4, 2015 at 4:30pm. External candidates Please complete the online Application for Employment form and submit as directed at www.CoolAid.org by clicking Join Us by Wednesday March 4,2015 at 4:30pm. Please Note: The successful candidate must be able to be on call at least one night a week. This means from 1:00am7:00am to answer questions and provide support via telephone and in some cases in person. Job Title: Team Leader Vacancy Status: Full time Program: Shelters Start Date: April 2015
Work Location: Next Steps Transitional Shelter End Date: N/A
Hours of Work: 40 Work Days: Sunday, Monday, Tuesday, Wednesday Shift: Evening Start Time: 3:00pm Finish Time: 1:00am Hourly Wage Rate: $21.22-$24.70 Benefits: Eligible for all employer paid benefits, including pension plan, medical service plan, health and dental plans Job Classification: Residence Coordinator Union: BCGEU Collective Agreement: Community Social Services
Job Summary: This position plays a key role in assigning and monitoring the work during a shift. The Team Leader monitors workload, decision making processes, and the overall tone of the shift. This position ensures the flow of communication, coordinates emerging crisis situations, and follows up with emergency services (such as police, ambulance, and emergency mental health) as required. The Team Leader oversees the reception and support of community partners when on site (such as police, health professionals and case workers). Qualifications: A certificate or degree in the social services field or the equivalent education and experience. Three plus years in a similar role that included supervisory, coaching, or senior administrative work. Required to complete the Ministry of Public Safety and Solicitor General Criminal Record Check prior to commencement of employment. QUALITIES REQUIRED Key performance areas would include service quality, team effectiveness, client satisfaction and policy compliance. Example: • Initiative in solving or helping to resolve problems with both clients and staff, and be able to maintain a healthy supportive outlook especially when faced with adverse situations • High level of professionalism and integrity. Gain confidence of the clients and staff by respecting the privacy of their concerns and needs, and avoiding all appearances of conflict of interest and favouritism • Strong interpersonal abilities and effective communication. For example, be able to diffuse agitated clients, look for behavioural indicators before a violent episode occurs, and ensure that co-workers are on hand for support Skills & Abilities: • Excellent interpersonal, administrative and organizational skills • Enthusiastic ideas person who is flexible and reliable • Ability to inspire self-confidence, encourage and motivate staff • Ability to deal with a broad range of personalities, lifestyles, cultures, and capabilities • Demonstrated ability to understand and apply policies and procedures • Broad knowledge of community resources • Experience working in a unionized environment • Demonstrated teamwork, leadership and supervisory abilities. Panel Interview: Yes Skills Test: No
