organisation. Functional Relationships: Internally. ⢠The Board of Directors. ⢠Office Manager. ⢠Haul Out Manager
Position Description Naval Point Club Lyttelton (NPCL) General Manager September 2017 This document is subject to review from time to time
Section A Position:
General Manager
Reports to:
The Board
Location:
Lyttelton
Section B Position Objective:
The General Manager is responsible for overseeing the management and leadership of NPCL, and is accountable for driving and delivering the commercial and strategic priorities as set by the Board of NPCL across the core pillars of the organisation.
Functional Relationships:
Internally •
The Board of Directors
•
Office Manager
•
Haul Out Manager
•
Activities Manager
•
On-water Coordinator
•
Volunteers, officials and coaches
Externally •
Sponsors and the public
•
Business Partners and Funders
•
Community Stakeholders
•
Media
•
External advisors such as advertisers, PR and
Marketing, financial, accountants, lawyers
Nature and Scope: Limitation of Authority Organisational Dimensions: Staff Numbers: Annual Turnover: Assets:
6 full time staff
Section C – Key Tasks and Specific Accountabilities 1
Leadership The General Manager will provide inspiring leadership with clear direction to NPCL, its staff, officials, and stakeholders. Expected Results
2
(a)
Develop and implement initiatives and programs for NPCL that supports the overall business strategy as agreed with the Board
(b)
Prepare a comprehensive NPCL budget – considering both revenue and costs – that clearly aligns with the business strategy
(c)
Implement the agreed business strategy through the development of an annual plan for NPCL and their representatives so that all stakeholders clearly understand the activities required and the performance expectations
(d)
Establish key performance indicators for internal functions, and regularly monitor and report on performance against achievement of these KPI’s
(e)
Provide all necessary guidance, coaching, training and performance management to team members to ensure KPI’s are achieved
(f)
Regularly review procedures and processes to ensure best practice and optimisation of resources
(g)
Report to the Board on stakeholder performance, actual financial performance against budget and KPI’s on a monthly basis and any other information as may be required
Stakeholder Management The General Manager will build strong and effective relationships with internal and external stakeholders. Expected Results (a)
Build and maintain strong and effective operational relationships with key internal and external stakeholders
(b)
Enhance, grow and develop relationships with sponsors, funders, and local authorities
(c)
Build, grow and maintain appropriate networks, profile and relationships with media, service providers, suppliers and the public
3
Financial Management The General Manager will manage NPCL’s operations in an efficient, profitable and transparent manner. Expected Results
4
(a)
Prepare, seek approval of and implement the annual business plan and budget
(b)
Report to the Board on progress against the plan and the budget with quality and timely information to enable good decision making
(c)
Develop new and diverse revenue streams in conjunction with the team
(d)
Achieve the expected level of performance as established by the KPI’s
Marketing and Communication The General Manager will grow and nurture NPCL’s brand and supporter base. Expected Results
5
(a)
Develop and implement a marketing and sponsorship plan in conjunction with the Office Manager
(b)
Ensure the optimal development and promotion of all NPCL activities
(c)
Enhance public communication surrounding NCPL in conjunction with the Office Manager, utilising the website and the social media as necessary
(d)
Liaise with all media to maintain and enhance the profile of NPCL
(e)
Measure KPI’s on a regular basis, identifying and communicating as appropriate areas for improvement and areas of excellence
(f)
Report to the Board on a monthly basis and as required on KPI’s
(g)
Ensure there is a community engagement plan developed and incorporated into the marketing plan
Organisational Capability The General Manager will consistently demonstrate leadership, professionalism, excellent service and the organisational values to all team members, suppliers, members and stakeholders. Expected Results (a)
Establish and develop a talented and capable team
(b)
Develop a culture of innovation, service and excellence
(c)
Provide clear direction and supportive management of all team members
(d)
Embed a strong stakeholder focus within the business
(e)
Ensure the Board is kept informed of all pertinent developments and
information
6
(f)
Participate fully in all meetings with the Board, contributing ideas and reporting as required
(g)
Demonstrate and live by NPCL’s documented core values
Strategic Projects and Initiatives The General Manager will undertake strategic projects as directed and agreed with the Board. Expected Results
7
(a)
Establish, nurture and maintain a positive and proactive relationship within local authorities and stakeholders, particularly surrounding the rebuild of the Clubhouse
(b)
In conjunction with the Board, identify and establish potential public and/or private funding partners and sponsors to assist in delivering programmes and projects.
(c)
Work with the Board in the development and delivery of strategic plan and establish annual targets and business planning processes
(d)
Work with the Board in developing and delivering a vision for the organisation and communicate regularly with the Board on evolving strategic issues
(e)
Drive the implementation and achievement of strategic and annual planning objectives and report back to the Board accordingly
(f)
Proactively identify and present business opportunities to the Board for consideration and evaluation
(g)
In conjunction with the Board, identify and act on strategic market developments to ensure relevance of business panning processes and content
(h)
Stay informed on all new developments within the industry
(i)
Keep the Board informed of any matters which may adversely affect the organisation’s reputation, profitability, public relations, team morale or team and member safety
Health, Safety and Environment The General Manager is responsible for managing and monitoring standards, processes, communications, training and systems that minimise/mitigate organisational and environmental risk. Expected Results (a)
Oversee the development, maintenance and enhancement of the organisation’s HSE policies at all times
(b)
Comply with the organisation’s HSE policies at all times
8
(c)
Ensure Health and Safety and other in-house policies are kept up to date and that NPCL members, affiliate organisations, users of services or facilities and all employees are in compliance with these policies
(d)
Effectively investigate and health, safety or environment risks or incidents and provide thorough reporting and suggestions to the Board to reduction or mitigation of future risks
Professional Development The General Manager is responsible for their own professional and personal development. Expected Results
9
(a)
Actively self educate where a job demands skills and knowledge in an unknown area
(b)
Keep up to date with other developments in the commercial, technical and professional environment
(c)
Undertake appropriate personal development initiatives as agreed with the Board
Other The General Manager is responsible for performing all other tasks as reasonably directed by the Board. Expected Results (a)
Ensure all tasks are completed in a timely and efficient manner
(b)
Work effectively with the Board and contribute to internal projects as required
Section D – Person Specification Qualifications •
A relevant degree is desirable
Experience • • •
Previous experience at a senior executive or general management level Strong commercial acumen and experience Proven entrepreneurial experience with the ability to effectively lead the team and organisational innovation
Skills, Knowledge and Personal Attributes • • • • • • • • • • •
Proven marketing and communication skills Strong networking and relationship building skills Excellent verbal and written communication skills Strong negotiation and influencing skills Excellent planning and organisational skills Ability to delegate tasks in an effective manner Ability to stay calm when under pressure Tenacious and persevering Possess a high level of empathy Ability to work autonomously and as part of a team Self motivated
