FACT SHEET TECHNICAL SOLUTION: VIRTUAL CPE
BREAK FREE OF LEGACY DEVICE LIMITATIONS WITH VIRTUALIZED CPE CURTAIL OPEX WITHOUT SACRIFICING SERVICE TIME-TO-MARKET, QOE, AND REVENUE OPPORTUNITIES
SOLUTION BENEFITS:
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Contain OPEX through greater device management and customer support efficiencies
Uncover new revenue through real-time subscriber service experience metrics
Cut down time-to-market of differentiating service offerings
Extend CPE lifetimes to lower CAPEX
TURN YOUR LEGACY DEVICES INTO A COMPETITIVE ADVANTAGE FACT Traditionally, the first step of quality service fulfillment and experience for any communication service provider is the deployment of a new device within the customer premises. As the number and types of services offered by providers continues to grow, the complexity and quantity of singlepurpose CPEs inside a subscriber’s home have also increased — not to mention the amount of work required in deploying and upgrading these devices. This hinders an operator’s ability to agilely introduce new innovative services, and is an increasingly burdensome cost driver due to: •
Opportunity costs associated with long timeto-market for new services due to the lack of functionality in legacy devices and the time it requires to test, acquire, and integrate new devices
SHEET
With virtual CPE solutions from Incognito, service providers are given the opportunity to change the ground rules and deploy device capabilities without replacing legacy devices. By moving device functions from your CPE into a virtualized services cloud, you can significantly simplify network management and configuration. As a result, you’ll be able to: •
Differentiate service offerings through agile service deployments and personalized services
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Optimize CAPEX through extended CPE lifetimes and standardized hardware
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Contain OPEX through automated OSS processes, simplified installations, minimized troubleshooting, and efficient management of device functions Improve customer experience with greater visibility and control
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Maintenance of a mixture of legacy devices including replacements, vendor-specific maintenance requirements, and upgrades
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Lack of visibility that impedes the quick resolution of QoE issues
Don’t let your legacy devices hold you back — turn them into your competitive advantage.
KEY HIGHLIGHTS: Shorten New Service Launch Cycles
Monitor and Strengthen QoE
Monetize and Design Personalized Services
Reinvigorate Your Legacy Devices
With virtualized CPE, new service go-to-market cycles can be shortened from years to months. Optional features such as parental controls can be quickly tested and implemented on to existing legacy devices, thereby extending their lifecycles and significantly cutting the time and work required to launch a service.
To retain subscribers and improve QoE, providers are looking into personalized services. To turn these services into a reality, a provider requires insight into subscriber needs for accurate personalization and the ability to quickly roll out the services. By hosting network functions in a virtualized services cloud and enabling unprecedented visibility into legacy devices, you can customize services based on your subscribers’ needs.
Streamline Troubleshooting
Deliver exceptional QoE by giving your support team a direct line of sight into the home network. Rich service diagnostic and troubleshooting capabilities help them quickly pinpoint issues and make one-call issue resolution a reality.
Consistently deliver exceptional quality of experience by monitoring the leading indicators of possible issues from the network edge. By gaining real-time visibility into legacy devices and their performance metrics, you can take action based on universal network and service performance data to avoid potential issues — before they occur. Offer new capabilities to your customers without replacing your existing CPE or updating device firmware. By pushing network functions into your virtualized services cloud, you’ll be able to action new services within the subscriber home such as personalized bandwidth allotments, user time blocking, and IoT service packages.
Empower Subscribers with Self-Service and Remote Access
Improve the customer experience by enabling your subscribers to remotely manage their own networks and devices. Through an intuitive self-service portal, subscribers can set up WiFi connectivity on their own devices; perform basic troubleshooting; configure parental controls; and modify basic wireless parameters without contacting a CSR.
SCHEDULE A CONSULTATION Better Intelligence. Better Solutions. Better Experience.
email:
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web: www.incognito.com
