Jun 17, 2016 - 10-15 minute standup meeting, or a phone/Skype call or even an email ... Supervisor emails, uses SurveyMo
Position Page 1 of 3 Centre Manager – Logan ADRA Centre Department Location Travel Programs – Australian Region 31 Station Road, Logan Central, N/A QLD 4114 Reporting to Supervises Engagement South QLD ADRA Conference Program Manager, ADRA Full Time Director Logan Centre Management Committee Approving Committee Remuneration Revision Date ADRA Board of Directors TBC TBC Committees ADRA Logan Centre Management Committee (member)
Employee Description Name
Start Date
Birth Date
Education
Color Code Profile TBD
Gallup Strengths Profile TBD
Job Description Summary Description The role of the Centre Manager – Logan ADRA Centre, is to provide both operational and strategic direction for the Logan ADRA Centre, in a way that captures the vision of the Centre as a ministry to the community of Logan and beyond. Person or Group Description of Service Provided Strength(s) Leveraged Report to the South QLD ADRA Director on strategic direction, and seeks advice on matters relating to South QLD ADRA Director operations, including, but not limited to funding applications Provide knowledge, insights and recommendations from Management Committee the field level to support the Management Committee decision making. Guide, support and encourage all staff and volunteers, Staff and Volunteers, including Work for the Dole participants to set and including Work for the Dole successfully achieve their performance objectives and Participants enjoy their personal contribution to ADRA. Proactively engage with relevant stakeholders of Industry Partners to expedite the development of Program Partners. Build collaborative relationships with industry Industry Partners partners that are based on trust. Provide advice and capacity strengthening relevant to context and in alignment to International and Organisational standards. standards
Position Page 2 of 3 Centre Manager – Logan ADRA Centre Department Location Travel Programs – Australian Region 31 Station Road, Logan Central, N/A QLD 4114 Reporting to Supervises Engagement South QLD ADRA Conference Program Manager, ADRA Full Time Director Logan Centre Management Committee Approving Committee Remuneration Revision Date ADRA Board of Directors TBC TBC Committees ADRA Logan Centre Management Committee (member)
Performance Measures Person or Group
Performance Objective
South QLD ADRA Director
ADRA Logan Centre targets met or exceeded relative to budget and plans
Management Committee
Provides accurate and timely reporting, and works to achieve the goals of the management committee
Staff and Volunteers, including Work for the Dole Participants
Staff and volunteers, including Work for the Dole Participants, are reaching their key objectives within a supportive environment.
Industry Partners
Increased support from key industry partners is evident. Annual partnership assessments show increasingly positive results.
Policy Obligations All employees of ADRA Australia are obligated to make a personal commitment to the mission and values of ADRA Australia. This is expected to reflect in their personal and professional life and to be consistent with all expectations set out in ADRA Australia Policy and the ADRA Employee Handbook. In particular the holder of the position described in this document is expected to fulfil obligations relating to the following:
Conflict of Interest Policy
Work Health and Safety Policy
Program Manuals
Travel Policy
Confirmation The following signatures confirm agreement to the roles and responsibilities outlined in this job description. It is noted that these are not intended to be an exhaustive list of all roles responsibilities for the position and that they remain subject to regular review and change in accordance with the needs of ADRA Australia. Employee Signature
Supervisor Signature
Position Page 3 of 3 Centre Manager – Logan ADRA Centre Department Location Travel Programs – Australian Region 31 Station Road, Logan Central, N/A QLD 4114 Reporting to Supervises Engagement South QLD ADRA Conference Program Manager, ADRA Full Time Director Logan Centre Management Committee Approving Committee Remuneration Revision Date ADRA Board of Directors TBC TBC Committees ADRA Logan Centre Management Committee (member) NOTES ON THE USE OF THIS JOB DESCRIPTION AND THE PERFORMANCE MANAGEMENT PROCESS 1.
Monthly Review of Role and Measurement a. 10-15 minute standup meeting, or a phone/Skype call or even an email exchange. b. Focus on any recent successes or challenges. c. Identify any immediate actions to be taken.
2.
Bi-Annual Survey of People/Groups Served a. Supervisor emails, uses SurveyMonkey, or a similar tool to contact each person or group (1 representative different each quarter) served with a request to rate the person on a scale of 1-4 (1=very poor, 2=inadequate, 3-adequate, 4=excellent) on how well they feel the described service has been provided over the previous 3 months and to explain why they gave the rating they have chosen. b. Employee completes a self-assessment for each person or group served. c. Discussion should focus on any gaps between the self-assessment and the external feedback. d. Celebrate excellence and discuss how to address inadequate or poor service. e. Any training, coaching, mentoring or other action required should be discussed and recorded for follow-up during monthly sessions.
3.
Address Significant Issues and Concerns as they Arise a. Identify any performance issues – these may be raised by the employee or the supervisor. b. Agree on appropriate and cost-effective mentoring, coaching, training, or self-study actions to address performance issues. c. If issues remain unresolved consider carefully whether the role in question is appropriate to the individual’s strengths and personality.
