support struggles daily to serve BYOD, cloud, and mobile users. Applications ... Our advantage is superior recruitment,
FAST, FRIENDLY ON-SITE SUPPORT
HIGHLIGHTS The unique approach Unisys takes to
Unisys Field Engineering Services
service and support is reflected in our
The modern enterprise IT environment is more complex than ever. Technical
commitment to over 2.5 million users,
support struggles daily to serve BYOD, cloud, and mobile users. Applications
worldwide.
steadily grow in number and complexity. The sheer volume and diversity of
Our on-site engineers excel in customer satisfaction and fast resolutions. Our advantage is superior recruitment, training, and tools. Option for Digital Guru™ support experts in strategically located, modern Digital Tech Café™ service lounges on your campus.
devices taxes service, security, and support effectiveness. Meanwhile, remote locations and regions challenge support consistency. It’s a never-ending battle to keep up. Many global organizations have chosen agile and flexible Unisys on-site support options to utilize the latest in service technology and expertise. You can augment your existing internal support team with Unisys engineers or deploy a fully trained, on-site Unisys team of Field Engineering experts.
On-site Support Options • Field Engineers posted at your site(s) for fast, friendly face-to-face assistance. • Field Engineers dispatched on demand to remote sites, home offices, or anywhere workers need help. • Digital Guru™ support experts in strategically located, modern Digital Tech Café™ service lounges on your campus.
Service and Support Features • Fast, friendly, expert deskside or home office visits • Repair and replace at any site • Proactive troubleshooting • Consistent and comprehensive service SLAs designed to meet client business requirements, regardless of location • Employee training programs and seminars
comprehensive technical training but also
Latest in support technology.
training in customer relations. Engineers
Complimenting their extensive training,
are recruited and trained in the region in
each Field Engineer has access to
which they’ll work.
the latest tools in service and support,
Extensive on-going education. Unisys Field
including augmented reality for remote
Engineers undergo continual, current training on trending technical support issues, new devices and applications, and the latest in support methodology and service response. Engineers learn daily from experiences in over 100 countries, worldwide.
repair and fast, mobile application dispatch for service requests. Distance learning and real-time video support give our highly trained specialists global reach, 24X7.
Global Logistics Unisys has deployed an extensive
The Unisys Service Advantage
Immersive client-site acculturation. Before
worldwide logistics network of warehouses
The unique approach Unisys takes to
and during deployment at a client site, Field
and supply depots. Parts and replacement
service and support is reflected in our
Engineers are trained in client corporate
units are available fast—many of which are
commitment to over 2.5 million users,
culture, values, and business goals—making
stored and readily available at your site.
worldwide. Our on-site engineers excel in
them an integral part of your team.
customer satisfaction and fast resolutions.
Industry-specific expertise. Unisys has
Our advantage is superior recruitment,
decades of IT experience in specialized
training, and tools, including the following:
industries, and each Field Engineer
Global knowledge sharing. Unisys Field
leverages this wealth of data for superior
Unisys has extensive support and
Engineers have access to the combined
support. Unisys global clients include
service experience in not only IT
experience and wisdom of over 4,000
multinational leaders in virtually every
systems but also other tech products
Unisys support workers worldwide. These
major industry.
and devices. Support areas include:
global knowledgebases, shared on-
• Manufacturers
Hardware/Software
• Automakers
Voice/Video
resolutions. Specialized expertise can be
• Healthcare Providers
Medical Equipment
called on, live, at any time.
• International Banks
Comprehensive technical and service
• Retail Store Chains
training. From recruitment to deployment,
• Parts Suppliers
Unisys Field Engineers receive not only
• Pharmaceuticals ... and more
line, incorporate the very best practices and expertise 24X7 for quick, thorough
THE SUPPORT EXPERTS
Digital Media System Integration IoT
Discuss how this can benefit your organization. Book An Appointment at
[email protected] For more about the future of on-site support click here: unisys.com/fieldengineers
© 2017 Unisys Corporation. All rights reserved. Unisys and other Unisys product and service names mentioned herein, as well as their respective logos, are trademarks or registered trademarks of Unisys Corporation. All other trademarks referenced herein are the property of their respective owners.
Printed in the United States of America
07/17
17-0412
