Flood Resilience Plan

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During a flood situation all volunteers will be asked to step down and take guidance form the authorities ..... Do not p
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Flood Resilience Plan Version 1 - 2016

2 Contents Page 3 - Overview of the flood management residence plan Page 4 & 5 - Guidance to residents

Appendices For Flood effected residents and all wardens Page 6 & 7- Appendix A, Environment agency Blank flood plan. Page 8 - 10 - Appendix B - Typical House Flood Damage & Clean-up Requirements Page 11 - Appendix C - Flood support group registration document.

N.B The following Appendix items are for Flood area co-ordinators and FLAG directors. Page 12 - Appendix D , Flood wardens Duties and responsibilities. Page 13 & 14 - Appendix E , Detailed roles overview Page 15 - Appendix F, Area Co-ordinator and Volunteers personal details 2016 Page 16 - Appendix G, Map of Area A - Calder vale & Cornmill Mews, Higher King St. Page 17 - Appendix H, Map of Area B - King St & Queen St. Page 18 - Appendix I, Map of Area C - Princess St, Woodfield and Waters edge. Page 19 & 20 - Appendix J, Map of Area D - Abbey Mews Whalley school/Abbey, English Martyrs church & Broad Lane. Page 21 & 22 Appendix K, Map of Area E - Longworth Rd, Painter wood, Bridge end/ Majorie & Elker Mews. Page 23-25 Appendix L - Flooding and mental health essential information for first line responders

3 Flood Management and resilience plan overview The scope of this document is to give guidance to residents in case of a flood threat, To plan in advance and layout our flood support team and wardens actions in case of such an event. After the Boxing day 2015 floods the flood action group has taken a considerable amount of time to work with all agencies concerned to consider the best way forward in the short term. In the long term it is the flood action groups plan to work towards permanent flood defences.

Guidance to residents on how to be prepared for a flood emergency • Ensure that you are on the environment agencies flood warnings. • Complete your EA personal flood plan and store safely so you have emergency support information to hand (see Appendix D) • Put this number into your phone for support incase of a flood emergency 0845 474 0731 N.B this number will only be available during flooding • Don’t panic but watch for severe weather warnings and rising river levels. • Be prepared with flood resilience resources (ie Flood gates, Sandbags, Torches, candles) • Where possible move anything valuable out of harms way and check for important document such as insurance details etc. • If you are away where possible inform neighbours or friends, and please put on your flood gates. Emergency action is triggered by the EA. Warnings are issued at three different levels, and the EA will be in contact throughout an emergency with the Resilience lead coordinator who will regularly update the co-ordinator team on anticipated weather and river levels.

It is our intention where possible to : • Warn residents of an impending flood situation. • Rally help from volunteers to help install defences, sandbags, and where possible assist residents by moving irreplaceable items upstairs. • Support Evacuation needs, where necessary. • Support safe practices and where possible account for the residents. • Coordinate and co-operate fully with the authorities supporting efforts in any emergency This will involve a significant amount of cooperation and communication across the FLAG group members, to enable them to effectively plan first response support in an emergency, marshal volunteers, liaise with emergency services and balance the needs of the residents along with safety of themselves and the residents. The Flood Management Plan, as detailed in this document, has been devised with the help of officers from Ribble Valley Borough Council (RVBC), the Environment Agency (EA), Lancashire County Council (LCC), Their contribution and ongoing support is gratefully acknowledged.

We have divided our support into two areas flood threat phase and post flood threat phase. During a flood situation all volunteers will be asked to step down and take guidance form the authorities

4 Guidance for support team and volunteers How the Community Flood Warning System Operates Once the lead co-ordinator and area co-ordinators have had the pre-flood alert. We will put into operation a call round, utilising our knowledge of previously affected residents. This will be actioned initially by co-ordinators and volunteers who will also be on the ground to support as soon as possible. The effectiveness of what follows is totally dependent on the willingness of people to help each other and to communicate with the coordinators.

LOGISTICS Flood HQ - Whalley Village Hall To facilitate coordination and communication with volunteer teams and the various agencies, ”Flood HQ” will be established in the village hall. Also used as the Lead co-ordinator base. Emergency Centres for residents Billington and Whalley Brass Band Club, 1 Abbey Mews Whalley Church of St Mary and All Saints, Church Lane. Emergency stores The LCC depot off Riddings Lane, Whalley There is also an intention to have a store in the Billington area this is still being negotiated. These will be covered by Area co-ordinators as appropriate Emergency flood Equipment Basic flood kits for Area co-ordinators and volunteers are being provided but funds are limited so where possible volunteers should provide their own equipment We will have some of the following items, please ask an area coordinator if you need help with this. •Hand held radios. •Protective clothing - wellingtons, waders, Gloves. •Hydro snakes and sacks •Torches are held individually by the Coordinators •Some cleaning equipment. Provision and distribution of Hydro sacks sandbags & other flood resilience solutions Hydro sacks and Sandbags held in limited quantities and are stored in the emergency stores locations as outlined above. Area Co-ordinators will ideally provision prior to flooding in high risk areas and householders will be able to collect extra hydro sacks & sandbags from the stores and collection points in their area . Support team members will assist with the distribution and placement as far as possible. Evacuation provision
 If needed, the emergency centres will be used as an immediate Rest Centre for anyone forced to leave their home by flooding until other provisions are available, such as collection by family or friends, Insurance provision etc N.B - If flooding appears likely to put public safety at risk, it would be for the Police to initiate evacuation with, if necessary, LCC opening an Evacuation Centre locally. At an evacuation centre you may again be asked for your home details, which will be passed on to the police. If all has gone to plan they will already be aware of your situation, but this will serve as a further check. Traffic control If necessary, speed controls, road closures, remote signage etc will be handled jointly by the Police and LCC Highways Division.

5 This is likely a necessary request post flooding to help the community get back to normal. Flood protection Protection of homes from flooding is each householder’s responsibility and it is an ongoing aim of this plan to encourage those living in potential flooding areas to provide their own defences (To this end, the FLAG have actively communicated appropriate grants available to effected residents and investigated flood protection products on the market to have in case of flooding) Bi Annual review This plan will be reviewed twice a year to ensure that it is updated and appropriate for the current situation The resilience group members will connect with all co-ordinators to ensure that they are still comfortable supporting in case of Flooding and to check equipment and awareness of first response responsibilities. At our ongoing FLAG meetings we will also review points to consider for resilience and the flood action plan and update any content which will then be forwarded to all group members, co-ordinators and named volunteers.

6 Appendix A - Environment agency Blank flood plan P1 of 2

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Appendix A- Environment agency Blank flood plan P2 of 2

8 Appendix B -Typical House Flood Damage & Clean-up Requirements When your house floods, the water can wreak havoc on the structure of the house, your personal belongings, and the health of the inside environment. Flood waters contain many contaminants and lots of mud. High dollar items can get ruined all at once, even with just an inch of water, for example: carpeAng, wallboard, appliances, and furniture. A more severe storm or deeper flood may add damage to even more expensive systems, like: ducts, the heater and air condiAoner, roofing, private sewage and well systems, uAliAes, and the foundaAon. ADer a flood, cleaning up is a long and hard process. Here is a list of common techniques for saniAzing and cleaning flooded items: •

First things first: call your insurance agent. If your insurance covers the damage, your agent will tell you when an adjuster will contact you. List damage and take photos or videotape as you clean. You'll need complete records for insurance claims, applicaAons for disaster assistance and income tax deducAons.



Contaminated mud-
 Shovel out as much mud as possible, then use a garden sprayer or hose to wash away mud from hard surfaces.



Clean and disinfect every surface. Scrub surfaces with hot water and a heavy-duty cleaner. Then disinfect with a soluAon of 1/4 cup chlorine bleach per gallon of water or a product that is labelled as a disinfectant to kill germs.



In the kitchen-



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Immerse glass, porcelain, china, plasAc dinnerware and enamelware for 10 minutes in a disinfecAng soluAon of 2 tablespoons of chlorine bleach per gallon of hot water. Air-dry dishes. Do not use a towel.

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Disinfect silverware, metal utensils, and pots and pans by boiling in water for 10 minutes. Chlorine bleach should not be used in this case because it reacts with many metals and causes them to darken.

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Cupboards and counters need to be cleaned and rinsed with a chlorine bleach soluAon before storing dishes.

Furniture and household items- o

Take furniture, rugs, bedding and clothing outside to dry as soon as possible. Use an air condiAoner or dehumidifier to remove moisture or open at least two windows to venAlate with outdoor air. Use fans to circulate air in the house. If mould and mildew have already developed, brush off items outdoors to prevent scaWering spores in the house. Vacuum floors, ceilings and walls to remove mildew, then wash with disinfectant. Wear a two-strap protecAve mask to prevent breathing mould spores.

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MaWresses should be thrown away.

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Upholstered furniture soaks up contaminants from floodwaters and should be cleaned only by a professional.

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Wood veneered furniture is usually not worth the cost and effort of repair.
 Solid wood furniture can usually be restored, unless damage is severe.

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Toys and stuffed animals may have to be thrown away if they've been contaminated by floodwaters.

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Photographs, books and important papers can be frozen and cleaned later. They should be dried carefully and slowly. Wash the mud off and store the arAcles in plasAc bags and put them in a frost-free freezer to protect from mildew and further damage unAl you have Ame to thaw and clean them or take them to a professional.

Ceilings and walls- o

Wallboard acts like a sponge when wet. Remove wallboard, plaster and panelling to at least the flood level. If soaked by contaminated floodwater, it can be a permanent health hazard and should be removed. If most of the wallboard was soaked by clean rainwater, consider cu\ng a 4- to 12-inch-high secAon from the boWom and top of walls. This creates a "chimney effect" of air movement for faster drying. A reciprocaAng saw with a metal cu\ng blade works well, but use only the Ap of the blade and watch out for pipes, ductwork and wiring.

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Plaster and panelling can oDen be saved, but air must be circulated in the wall caviAes to dry the studs and sills.

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The three kinds of insulaAon must be treated differently. Styrofoam might only need to be hosed off. Fiberglass baWs should be thrown out if muddy but may be reused if dried thoroughly. Loose or blown-in cellulose should be replaced since it holds water for a long Ame and can lose its anAfungal and fire retardant abiliAes.



Electrical system-
 The system must be shut off and repaired and inspected by an electrician before it can be turned back on. Wiring must be completely dried out- even behind walls. Switches, convenience outlets, light outlets, entrance panel, and juncAon boxes that have been under water may be filled with mud.



Hea;ng and cooling systems and ducts-
 Will need inspecAon and cleaning. Flood-soaked insulaAon should be replaced.



Appliances-
 Appliances will get stains, odours, silt deposits, and griWy deposits and need to be serviced, cleaned and saniAzed. Running equipment before it is properly cleaned could seriously damage it and/or shock you. Professional cleaning is recommended for electronics, TVs and radios, washing machines, dryers, dishwashers, and vacuum cleaners. The hard exterior can be hand cleaned. All metallic appliances that have been flooded should be properly grounded to prevent electric shock. Mud or dirt in a grounded outlet or adapter may prevent the grounding system from working, and you could be electrocuted.



Pump out the basement-
 If your basement is full or nearly full of water, pump out just 2 or 3 feet of water each day. If you drain the basement too quickly, the pressure outside the walls will be greater than the pressure inside the walls. That may make the walls and floor crack and collapse.



Floors-
 With wood subflooring, the floor covering (vinyl, linoleum, carpet) must be removed so the subflooring can dry thoroughly which may take several months. Open windows and doors to expose the boards to as much air as possible. o

Carpe;ng-
 Clean and dry carpets and rugs as quickly as possible. If sewage-contaminated floodwater covered your carpeAng, discard it for health safety reasons. Also, discard if

10 the carpet was under water for 24 hours or more. To clean, drape carpets and rugs outdoors and hose them down. Work a disinfecAng carpet cleaner into soiled spots with a broom. To discourage mildew and odours, rinse with a soluAon of 2 tablespoons bleach to 1 gallon water, but don't use this soluAon on wool or nylon carpets. Dry the carpet and floor thoroughly before replacing the carpet. Padding is nearly impossible to clean so should be replaced. If the carpet can't be removed, dry it as quickly as possible using a wet/dry vacuum and dehumidifier. Use a fan to circulate air above the carpet, and if possible, liD the carpet and venAlate with fans underneath.





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Vinyl flooring and floor Ale may need to be removed to allow drying of subfloor.

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Wood floors-
 Wooden floors should be dried gradually. Sudden drying could cause cracking or spli\ng. Some restoraAon companies can accelerate drying Ame by forcing air through the fluted underside of hardwood floorboards. Remove hardwood floor boards to prevent buckling. Remove a board every few feet to reduce buckling caused by swelling. Clean and dry wood before aWempAng repairs.

Roof damage and leaks- o

Defec;ve flashing- Flashing is the sheet metal used in waterproofing roof valleys, hips and the angle between a chimney and a roof. Wet spots near a chimney or outside wall may mean the leak is caused by defecAve flashing, narrow flashing or loose mortar joints. Look for corroded, loose or displaced flashing on sloping roof valleys and at juncAons of dormers and roof.

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Clogged downspouts or eaves- Check for choked downspouts. Accumulated water or snow on the roof above the flashing may cause a leak. Ice accumulaAons on eaves someAmes form ridges, which cause melAng snow to back up under the shingles.

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Cracks and deteriora;on- Roofing (especially wood or composiAon shingles) usually deteriorates first on southern exposures. Check southern slopes for cracking or deterioraAon.

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Holes- Missing shingles or holes in the roofing may be causing wet spots. To find holes, check for a drip trail or spot of light coming through in the a\c. SAck a nail, straw or wire through the hole to mark the spot on the outside.

Private sewage systems-
 Flooding of a private sewage system can be a hazardous situaAon for homeowners. It may lead to a back-up of sewage in the home, contaminated drinking water and lack of sanitaAon unAl the system is fixed. When flooding or saturated soil condiAons persist, a private sewage system cannot funcAon properly. Soil treatment systems for wastewater rely on aerobic (with oxygen) regions to reduce the amounts of chemicals and living organisms (viruses, bacteria and protozoa). When the soil is saturated or flooded, those hazardous materials can enter the groundwater and your drinking water supply.

11 Appendix C - Flood support group registration document N.B if you are interested in supporting or if you have questions please complete and forward to [email protected]

Name Support member Volunteer Address Email address Mobile phone Home phone Chest size please tick

Small Medium Large Extra large Please let us know if you have any kit from last year

Boot size Hand size please tick

Small

Medium

Large

Extra large

Name Support member Volunteer Address Email address Mobile phone Home phone Chest size please tick

Small Medium Large Extra large Please let us know if you have any kit from last year

Boot size Hand size please tick

Small

Medium

Large

Extra large

12 APPENDIX D - Flood Wardens Duties and responsibilities There is an overall responsibility for personal safety and residents safety first. Please do not put yourself or others at risk. If there is a flood we will be asked to stand down as the authorities will stand in. Our Flood Action Plan is for pre-flood and after-flood phases only. Lead Coordinator – Gillian Darbyshire Cover for GD if away – Jayne Hacking/ Neil Martin Flood Wardens have been put into the following categories: Support Team Members – main flood wardens to come out in case of a flood threat Other Volunteers – May be in flood zone therefore need to protect own property first Flood Wardens Report to: Area co-ordinators in each Area – ϖ CalderVale/ Corn Mills/ Higher King Street, Area A - Neil Martin ϖ King Street/ Queen Street, Area B– Mark Darbyshire ϖ Princess Street/ Woodfield View/ Waters Edge Area C – Geoff Chadwick ϖ Abbey Croft/Broad Lane/Whalley School/Abbey & English Martyrs Church, Area D – Peter Duckworth ϖ Billington/Longworth Rd/Painter Wood/Bridge End/Marjorie, Elker Mews, Area E– Jayne Hacking Duties Pre Flood First Area Coordinators call out their wardens • Help with any area defences • Help with any home defences (may be sandbags/ hydro-sacks or flood gates etc for home owners) • Support residents who have requested help in your area. • You may be called to another area as requested by area co-ordinator or authorities. • To help move residents belongings to a safe place. • Guide residents through the personal flood plan– i.e. call family member/ move valuable items/ collect personal belongings if need to stay away from home/ move cars from the flood zone. • Communicate with Area Co-Ordinator. In helping flood affected residents, the following guidance from the EA should also be considered • Requesting that cars be moved to a place of safety, where you are confident that flood water will not effect them. • Helping residents Prepare what they need in the event that evacuation proves to be necessary. And securing Important documents and valuables. • Checking whether any action can be taken for anyone who is absent from their home. (Contact the Lead coordinator for more Information, telephone numbers etc.) Duties After Flood • Report and update the Flood Co-Ordinators at the Village Hall • Work with other volunteers to co-ordinate help in areas of need • You may be allocated a secondary role which would be resumed at this stage • House Clearances of residents in need. • Supply of emergency produce such as food and water, cleaning equipment. Emergency Centres are: Billington Brass Band Club – Billington Emergency Evacuation Centre Whalley Parish Church – Whalley Emergency Evacuation Centre Whalley Village Hall – Command Centre after a flood only

13 Appendix E - Detailed Roles overview The following roles have been identified as needed when flooding is threatened and members of the village have volunteered to carry them out. Lead co-ordinator Overview of the role - Communicates with authorities and co-ordinates appropriate action in line with this. Centrally co-ordinates resources to areas from the Command centre at the Village Hall. At pre-flood stage the co-ordinators will Initially monitor the level of the river and various culverts, and maintain contact with the EA. If the situation seems to be worsening the Lead will contact the Area Coordinators who will in turn prepare for developments. This establishes the availability of the Area Coordinators so that preparations can be made to cope with the duties of any who are not available. Each area co-ordinator will have nominated support team members who will cover the area role if they are not reachable. (Each has supplied their contact details which are held confidentially by the Lead Coordinators and FLAG directors) • • • • •

Make contact with and liaise with the police, including consideration of closure of Accrington Rd, King St, Painter wood, and Bridge end. Make contact with the council to check their priorities and see whether any help is likely to be forthcoming. Request Village Hall access to use and as a base for all operations. Request that Crisis centres open, Whalley Church (Church of saint Mary and the All saints) and the Whalley and Billington Brass Band club Ensure that Area co-ordinators have direct access to emergency supplies stores.

The Lead Coordinators specialist support rolesSupplies co-ordinator - To be stationed at the village hall and to be in communication with the Lead co-ordinator and Area co-ordinators as required. Communication coordinator To liaise with the Lead co-ordinator and capture information about the events of the flooding, liaise with media and to collate and distribute appropriate photographs etc for use on social media, etc. Data coordinator Responsible for updating the confidential data base, and supplying Lead and Area co-ordinators with the necessary information to assist residents and emergency services. Area coordinators Overview of the role - To support and co-ordinate a specific pre allocated area of the village, helping vulnerable residents, and prioritising needs within their given area, communicating support available to affected residents. Whilst staying in contact with the Lead co-ordinator at all times. At Pre flood stage, each Area Coordinator will attempt to make contact with each home in their groups, initially by phone call and then by visiting their home. They should identify those who have be contacted on their area map and prioritise the necessary support for the resident based on their circumstances by allocating support team members and volunteers as appropriate. Those who cannot be contacted by phone or in person should be reported back to the Lead coordinator so that further appropriate action can be decided. Where appropriate, Area support team members may also need to assist residents in getting to the emergency centres nearest to their area.

14 General advice for Area co-ordinators and Area support teams •

Firstly ensure that you have the appropriate equipment, Radio switched to appropriate channel, Mobile phone, gloves, torches etc



Do not put yourself in any potentially dangerous situation, immediately alert emergency services and the Lead co-ordinator if you anticipate an issue.



Ensure that you have access to the emergency stores located nearest to your area (see map)

In helping affected residents, the following guidance from the EA should be considered In supporting residents you should consider the following advice and actions first: • • • • • •

Moving your cars to a place of safety, where you are confident that flood water will not effect them. Make sure important documents and valuables are safe. Prepare what you need in the event that evacuation proves to be necessary. Where it is safe to do so, move smaller items out of the way of the water. Check with neighbours and assist as needed. Check whether any action can be taken for anyone who is absent from their home. Contact the Lead co-ordinator for more Information, telephone numbers etc.

Area Support Members/ Wardens A pre-allocated number of residents working with the co-ordinators in given areas to help as needed. Moving sandbags, Hydro sacks, helping with furniture, communicating where to get support etc. Area support Members – alert householders to the flood threat, pass on details of any needing help to the Coordinators and monitor the development of the flooding in their area Area support members can help with allocation of sandbags and hydro sacks and should connect with their Area co-ordinator re other supplies available. When everything that can be done within your area has been completed, contact your Area Coordinator who can provide an update to the Lead Coordinator, who will be able to advise whether help is needed elsewhere in the village.

15 Appendix - F -Area Co-ordinator and Volunteers personal details 2016 - update 14th Dec 16
 Lead co-ordinator Gillian Darbyshire +2

Area ordinators

Area A  Caldervale, Cornmill mews 

Co-

Support team members

Other volunteers

Other support

Neil Martin

James Aaron Hayley price Andy Greenbank Debbie Jackson John Taylor Martin O’Toole

Andy Davis Lee Fuller Eleanor Wright Graham Langden

Area B   KingSt, Queen St

Mark Darbyshire

Mags Twist Tony Blacklock Lewis Baxter Nicky Grace Martin Coates Bea Hayes Kevin Boyle Ian Woodall

Marianne Hyde Kellie Hughes Sam Fletcher Rohale - Beez Taxis Pete Foley Sian Hudson

Area C  Princess St, Wood field and Waters edge

Geoff Chadwick

Veronica Brown Brian Parry Nadine Hamilton Maria Hopkinson

Ian Gormley Becky Thornber Glyn Cunliffe

Sue Moretta Den Moretta   Peter Wyatt Area D   Abbey Croft, Broad lane, Whalley School, Abbey and English Martyrs church

Peter Duckworth

Lesley Ward Catherine Duckworth Raymond Bennet

Aileen Duckworth Jack Carruthers Peter Fletcher Sharon Fletcher Alan Barnes

Area E   Longworth Rd, Painter wood, Bridge end 

Jayne Hacking

Stuart Hurst Jean Lord Caroline Macdonald Colin Duckworth Debbie Eastham Dan Steele Oli Steele

Peter Squires Austin Hacking Gordon Fishlock Andrew Read Martine Tierney Emma Gemmell Cathyrn Hurst Sara Jamieson Pauline Gillibrand David Gillibrand

Total people Red text denotes Area coordinator buddy

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16 Appendix G - Area A (Calder vale & Corn mill Mews, Higher King St)

17 Appendix H - Area B (King St & Queen St.)

18 Appendix I - Area C (Princess St, Woodfield and Waters edge)

19 Appendix J - Area D ( Abbey Mews Whalley school/Abbey, English Martyrs church & Broad Lane ) P1 of 2

20 Appendix J - Area D ( Abbey Mews Whalley school/Abbey, English Martyrs church & Broad Lane ) P2 of 2

21 Appendix K - Area E ( P1 OF 2 ) Longworth Rd


Elker mews

22 Appendix K - Area E locations P2 of 2

Bridge End & Painter wood


 The Majorie

23 Appendix L - Mental Health in flood situations P1 0F 3

Flooding and mental health: Essential information for front-line responders This factsheet provides important advice and information about how flooding can affect people’s mental health.

How can flooding affect mental health? Flooding can have profound effects on people’s mental health and well-being that may continue over extended periods of time1. Distress is a common reaction for people following a flood. However distress is usually temporary; most people are resilient and cope with being flooded despite being distressed by it. Only a minority of people are at risk of going on to develop further mental health problems. If a person’s symptoms persist, they should visit their GP who can help to identify further sources of support. Most people’s need for support is met by persons close to them. Good social support can protect against the negative psychosocial impacts of being flooded. While experiencing a flood is the primary cause of stress for people who are affected, it is important to remember that the stress and strain associated with dealing with cleaning up and recovery may also be a problem2. This is particularly the case if recovery and rebuilding is managed poorly by responding agencies and private companies. The period after an emergency response has ended and when people must rely on the private sector for continued recovery has been called the ‘Recovery Gap.’ Some examples of the stressors that occur during this time are: t health-related stressors, such as lack of access to healthcare, new or continuing health concerns or conditions, and lack of access to prescription medications t family and social stressors, such as a breakdown in household activities and separation from friends t stress relating to education and schooling, such as loss of education facilities and loss of socialisation associated with attending school t feelings of loss of control and fear of recurrence of another extreme event t economic stressors such as problems with compensation, recovery of and rebuilding homes, loss of employment and/or income, and loss of physical possessions and resources t stress arising from exposure to media reporting

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Flooding and mental health: essential information for front-line responders

24 Appendix L - Mental Health in flood situations P2 0F 3

25 Appendix L - Mental Health in flood situations P3 0F 3

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