Ford Fleet Service News [PDF]

May 31, 2010 Volume 2, Issue 3

Ford Fleet Service News for the Great Lakes Region

Inside this issue:

FordParts.com

2

Service Messages - Emerg- 2 ing Technical Info Technical Service Bulletins 3 and Updates Field Service Actions

4

Coolant Charts

7-8

Coupons & Specials

9-10

About Ford Fleet

6

How Much Fuel is Your Fleet Wasting? Recently, a utility company fleet manager asked me how much fuel a diesel engine uses while idling. He wanted to calculate how much it costs to keep a truck running all day. It’s one thing to run a truck all day if it relies on the PTO for hydraulic pressure or power generation. It’s a whole different issue if it’s unnecessary. Here are some rough calculations. Diesel engines typically range from around 6L to 7.5L dis-

placement. To keep the engine running at idle in park or neutral with no A/C on, they use roughly 22.5 ounces of diesel fuel per hour. If the A/C is running, consumption increases to about 62 oz./hr. That’s because of the necessity to maintain engine RPM when the A/C compressor cycles. These number don’t account for the additional DPF regenerations required, especially during cold weather.

driving to the work site, then letting the engine idle all day, that adds up to 1.4 to 3.9 gal-

If a driver is in the habit of

(Please see Fuel, pg 5)

Learn about the new Built Tough 6.7L Diesel Engine at www.fordvehicles.com/2011superduty

lons of fuel wasted per 8 hour

Are You Using the Right Coolant? FordParts.com • Order parts online • VIN lookup insures the right part the first time • Cross reference • Video Training Snippets via YouTube® • Shopping Carts • Online payment via major credit card, Paypal, Dealer line of credit or Quality Fleet Care • Flexible Shipping/ Delivery/Will-Call • See your Custom Pricing from your Dealer

Q. Some companies market a "Universal" coolant claiming that their product can be used for all vehicle applications. What is Ford's position on the use of "Universal" coolants in Ford vehicles? • Ford does not have performance data for the multitude of engine coolants available in the aftermarket and therefore cannot recommend the use of any coolant except those approved by Ford Motor Company. • Due to the complexity of cooling systems, no one coolant has been proven to work in all vehicles.

• "Universal" coolants generally do not contain silicates and nitrites, both of which are required for Ford vehicles equipped with Motorcraft® Premium Gold Engine Coolant. Thus, these "universal" coolants generally do not meet Ford's coolant specification WSS-M97B51-A1. • Ford vehicles equipped with Motorcraft® Premium Engine Coolant, meeting Ford specification ESE-M97B44-A, require silicates and, in the case of diesel engines, the use of Motorcraft® Diesel Cooling System Additive, VC-8, which contains nitrites. Thus, these

"universal" coolants may not be suitable for use in vehicles originally equipped with Motorcraft Premium Engine Coolant. • Based on blind laboratory ASTM testing performed in d u p l ic a te , t w o l e a d i n g "universal" coolants currently in the marketplace did not meet the extended D2809 requirements of Ford's Motorcraft® Premium Gold Engine Coolant specification, WSSM97B51-A1. • The "universal" coolants may not be compatible with (Please see Coolant, pg 6)

Ford Fleet Service News

Volume 2, Issue 3

Page 2

Service Messages 2008 - 2010 F-450 Pick Up - Steering Wander On Rutted Roads Due to stiff commercial tires used on 2008 - 2010 F-450 Pick Up, some customers may perceive a wander feel on rutted/ rough roads. The condition my be worse with traction tires. Tire changes are not recommended. First, compare to the same vehicle (F-450 PU only). The F-450 PU is based on the F-450 chassis cab with significant ride improvements. Steering will be better than the F-450 chassis cab, but will not equal the steering of a F-350 DRW. If after comparing to another F-450 PU, and wander concern still exists, proceed with normal diagnostics per the workshop manual, section 211-00: Steering System - General Information, diagnosis and testing.

Engine Coolant Change To Organic Acid Technology (OAT) Type Coolant - VC-3-B For 2010 Expedition/Navigator 2010 Expeditions and Navigators built on or after 2/15/2010 are now equipped with Organic Acid Technology (OAT) type coolant, part number VC-3-B. Please refer to the work shop manual section 303 and owner's guide for notices and warning.

Ford Technical Training is Best-in-Class with over 140 web based courses

Note: Please refer to the coolant overflow bottle label for correct coolant usage.

Multiple Vehicles - Speedometer Accuracy - Service Tip Some 2002 - 2010 vehicles may display the indicated speed on the speedometer to be slightly higher than actual speed. At an actual vehicle speed of 60 mph, the speedometer could indicate 58 to 64 mph. The indicated speed range is biased high to compensate for system tolerances and tire variation, but does not affect odometer accuracy. If the error exceeds these limits, check for configuration errors within the module that processes the VSS (I.E. tire size and axle ratio in the PCM memory), or incorrect tire size on the vehicle (I.E. wheels/ tires changed).

2008-2010 6.4L Diesel - DPF Regeneration Tool Now Available

When you are retrofitting your vehicles and have questions about moving OEM parts and equipment, you can request information in writing from the Truck Body Builders Advisory Services. Dial 877-8404338 for assistance.

EEPod LLC has developed a specialty tool for Ford Fleet customers to perform the manual diesel particulate filter (DPF) regeneration. This might be required on vehicles that are not driven in conditions that allow for the normal automatic regeneration to occur. The tool is a standard EEPod MyCANIC Vehicle Interface with custom software. Simply plug the tool into the OBD/Diagnostic connector and follow on-screen instructions to run the manual regeneration. Go to eepod.com for more information and pricing.

2009 - 2010 - F650 - F750 - Exterior Door Handle Loose If you encounter a 2009 - 2010 F650 - F750 with a loose exterior door handle, it is not necessary to replace the door handle assembly. Inspect the pivot pin that keeps the door handle in place for proper seating/ position. Remove the handle assembly and insure the pin head is inserted past the triangle retention bumps. If necessary, fully seat the pivot pin so the pin head rests on the bezel hard stop. Cycle the handle to ensure proper operation prior to reinstallation. Refer to WSM Section 501-14.

Ford Roadside Assistance is available through Quality Fleet Care. On-site Glass replacement is also available through QFC..


Volume 2, Issue 3

Page 3

Technical Service Bulletins TSB 10-04-12: 2008 - 2010 Fusion/ Milan - Front Constant Velocity (CV) Boot Kits Available - Service Tip A constant velocity (CV) boot kit has been released for service. It is no longer necessary to order a complete half shaft assembly for CV boot service. This kit is available for 2008 - 2010 Fusion and Milan vehicles equipped with a 3.0L engine and 2.5L engine. Refer to TSB 10-04-12.

TSB 10-05-01 - 2008 - 2009 Escape/ Mariner - Liftgate Opening UnCommanded Or Not Opening When Commanded When Parked

Drive Quality Ford's commitment to quality is paying strong dividends. Recent quality reports have our Ford Division products ranking with the best in the industry. And Ford Division has more trucks on the road with 250,000 miles than any other brand.

Some 2008 - 2009 Escape and Mariner vehicles built on or before 8/31/2008 may exhibit the liftgate opening un-commanded, or not opening when commanded while vehicle is parked. This may be due to water intrusion into the switch connector causing corrosion at the liftgate rear switch. Refer to TSB 10-05-01.

TSB 10-05-03: 2008 - 2009 Escape/ Mariner - Exterior Heated Rear View Mirror Glass Crack - Built On Or Before 03/31/2009 Some 2008 - 2009 Escape and Mariner vehicles built on or before 03/31/2009 and equipped with heated exterior rear view mirrors may exhibit a glass thermal stress crack when mirror defrost is powered on. Refer to TSB 10-05-03 and follow the service procedure to replace the exterior mirror glass only if there's no evidence of impact damage. Refer to workshop manual section 501-09 for removal and installation. :

TSB 10- 09-08: 2008 - 2010 E-150, E-250, E-350 - Steering Wander - Vehicles Built On Or Before 11/30/2009

TSB are supplements to the Workshop Manuals. They provide in-depth technical diagnostic information, new service procedures and revised parts information. TSBs don’t change or extend the warranty.

This articles supersedes TSB 09 -20-07 to add a production fix date. Some 2008 - 2010 E-Series 150-350 vehicles built on or before 11/30/2009 may exhibit steering wander or free play. Refer to TSB 10-09-08 in its entirety and follow the service procedures to correct the condition.

Drive Green

TSB 10 - 07-03: 2008 - 2011 F-Super Duty - Clunk/ Pop Noise Heard/ Felt Under Floor Pan While Turning Some 2008 - 2011 F-Super Duty vehicles may exhibit a pop or clunk noise heard/ felt under floor pan when turning, and may be more noticeable when cold. Follow the service procedure steps outlined in TSB 10-07-03 to correct the condition.

TSB 10-09-06: 2010 Transit Connect - Creak Noise From Rear - With Brakes Applied Some 2010 Transit Connect vehicles may exhibit a creak noise from the rear brakes, with brakes applied and vehicle not moving. Refer to TSB 10-09-06 and follow the service procedures to correct this condition.

This year, we are expanding our lineup of E-85 capable vehicles, including the Ford Expedition and E-Series, and increasing the availability of our F-Series flex fuel offerings. In the very near future, our line-up will include Plug-in Hybrid and Battery Electric offerings.


Volume 2, Issue 3

Page 4

Field Service Actions Ford Fleet is committed to providing you the most up to date vehicle related information. You can use one or more of the four options we have for checking your vehicles for uncompleted, open Field Service Actions or recalls. All are available through www.fleet.ford.com. Just click on the “Maintenance” tab and select “Recalls”. Recalls (Field Service Actions) - Includes dealer bulletins for Field Service Actions published from 1989 to present. You can search by FSA #, year and model, or most recent. This option takes you to the OASIS tool. Once there, select year and model. The next screen will bring up a list of TSBs. Select the “FSA” tab.

Drive Safe Ford's 2010 model year line-up includes more five-star crash test rated vehicles than any other company ever before. In addition, our 2011 model year products will offer many advanced safety technologies.

Online VIN Specific Recalls (OASIS) - Provides the latest warranty and vehicle history information for Ford and Lincoln-Mercury vehicles by VIN and Broadcast messages give you daily updates on important vehicle and program news. This option opens the same OASIS tool as above. You can enter a single VIN and get the information shown in the example below. Do your vehicles have open recalls? Use OASIS to check each VIN. You can also request a periodic batch report of all your VINs. Go to www.fleet.ford.com and click on “Maintenance” -> “Recalls” -> “Batch OASIS”

Drive Smart From the all new Ford Work Solutions, to voiceactivated Sync, powered by Microsoft, Ford is committed to providing technology that enhances your businesses productivity. Batch OASIS - The Batch Oasis tool allows you to access service information for multiple vehicles. by submitting a VIN list online through www.fleet.ford.com. This system will accept Text (*.txt) file (Please see Recalls, pg 6)

(Continued from page 1)

FUEL shift, depending on weather. Assuming four months cold weather and eight months moderate to hot weather, up to 767 gals per year could easily be burned unnecessarily. At today's US average price of $2.98/gal, that's $2,286. Every 10 cents price increase adds $76.70. Now, add the additional maintenance required. 2,000 hrs of unnecessary idle time adds 10 extra oil/filter changes and 5 extra fuel filter changes to the mix (or a couple of $15,000 to $20,000 engine replacements in the fleet due to inadequate maintenance). Remember, 1 hr. engine running time is equiva-

lent to 25 road miles. The charts above are from the Department of Energy at “average fuel price”)

http://tonto.eia.doe.gov/oog/info/gdu/gasdiesel.asp (or Google

Beginning in 2008, CARB requires certain diesel equipped vehicles to shut down after 5 minutes of idling. Vehicles with California emissions are programmed to comply and will shut down as required. 2008 and later diesel equipped Super Duty vehicles without idle shutdown can have the feature enabled by following the instructions in Ford QVM Bulletin Q-169-R4. The bulletin is available at https:// www.fleet.ford.com/truckbbas/non-html/Q169R4.pdf . Engine idle shutdown is not necessary on 2011 6.7L diesel engine vehicles since they pass CARB’s emissions requirements. Engine idle shutdown is not available or programmable on gasoline equipped vehicles or models before 2007.

COOLANT (Continued from page 1) Ford's recommended supplemental coolant additive, Motorcraft® Diesel Cooling System Additive, VC-8. • Use of non-approved "universal" coolants may lead to eventual engine damage or failure. Problems caused by use of nonapproved "universal" coolant may not arise immediately, but may occur over longer periods of time due to additive compatibility issues. • Although the Ford New Vehicle Limited Warranty is not automatically voided upon the use of a non-approved coolant in Ford vehicles, if such use results in damage to the vehicle or its components, the cost of repairing the damage (and related damage) would not be covered by the Ford New Vehicle Limited Warranty. Q. What may be some of the consequences of using the wrong coolant? • Reduced corrosion protection of cooling system components • Incompatibility with engine gasket materials • Corrosive attack of aluminum components • Cylinder wall cavitation and engine block damage in diesel engines • Potential water pump issues

cation WSS-M97B51-A1

cle equipped with Motorcraft Premium • Green-colored Motorcraft® Premium Gold Engine Coolant? Can Motorcraft® Engine Coolant, meeting Ford specification Premium Gold Engine Coolant be used in vehicles equipped with Motorcraft® ESE-M97B44-A Premium Engine Coolant? • Orange-colored Motorcraft® Specialty Orange Engine Coolant, meeting Ford • Ford does not recommend mixing coolants. Green-colored Motorcraft® Premium specification WSS-M97B44-D Engine Coolant should not be used in vehi• Reference the Service Coolant Usage cles except those originally equipped with it. Chart for specific vehicle usage information • However, based on the results of backQ. What are the requirements with re- ward compatibility testing, certain vehicles gard to using coolant containing a taste originally equipped with Motorcraft® Preadversant (bittering agent)? mium Engine Coolant (reference the Service • Currently certain states and localities re- Coolant Usage Chart for specific vehicle quire that coolant contain a taste adversant usage) can be serviced using the yellowcolored Motorcraft® Premium Gold Engine (bittering agent). Coolant as long as the following conditions • Since additional states and localities are are met: considering adopting the same or similar requirements, and in order to reduce com- 1. If the green-colored engine coolant is thoroughly flushed out of the cooling plexity and confusion, Ford will soon dissystem and then the system is filledwith tribute only bittered coolant in the entire yellow-colored engine coolant, the serU.S. vice maintenance (change-out) intervals Q. What are the advantages of of the yellow-colored engine coolant "extended-life" Motorcraft® Premium can be followed. Gold Engine Coolant versus a conventional coolant such as Motorcraft® Pre- 2. If the green-colored engine coolant is not completely flushed out of the coolmium Engine Coolant? ing system (e.g., yellow-colored engine • Extended drain (change-out) intervals coolant is used to top off the system), • No need for supplemental coolant addithen the service maintenance (changetives required for diesel engines (except in out) intervals of the greencolored enthe case of the Caterpillar 3126E engine) gine coolant must be followed.

Q. What is the interchangeability of Mo- 3. Q. What are the primary coolant types torcraft® Premium Engine Coolant and Ford recommends for use in its vehicles? Motorcraft® Premium Gold Engine • Yellow-colored Motorcraft® Premium Coolant? Can Motorcraft® Premium Gold Engine Coolant, meeting Ford specifi- Engine Coolant be used to top off a vehi-

RECALLS (Continued from pg 4) formats. The files should contain one VIN per row. A sequence number or unit number can be next to the VIN as reference, but only the VIN will be processed. You will receive information such as open recalls, engine type, build type, etc. Results will be forwarded to you via email within 2 business days with a subject line "Ford Batch Oasis Results." You must be logged in to www.fleet.ford.com. Fleet Service Notification Program (FSNP) - FSNP is a process for fleets to electronically transmit vehicle owner/operator information to Ford Motor

Company. This information is important to identify a vehicle's Owner of Record to support Field Service Actions such as Recalls Owner Notification Programs and other special programs. Once the fleet provides Ford with the data, personnel designated by the Fleet Company will have password protected access to lthe information. To get access, log onto www.fleet.ford.com. Click on the “Maintenance” tab, select “Recalls”, then select Fleet Service Notification Program. An email link is provided there.

All pre-1999 vehicles, as well as all model years of Mercury Villager, must be serviced with the green-colored engine coolant.

based on claims that were received by Ford that occurred the previous day. The VIN lists for affected fleets will typically be available within 48 hours after the FSA is launched. FSAs listed on the site remain available until the FSA expires or up to two year. To view the FSAs that are maintained in the FSA VIN List database go to the available FSAs. The VIN Lists section provides links to FSAs where the fleet has at least one involved unit that requires service work. If you do not have any involved units for the FSA it will not appear in the list. To This information should be used for man- view the FSA bulletin click on the FSA agement of Field Service Actions on fleet number on the VIN List page. vehicles. The VIN Lists are updated nightly

Use these offers for your company’s vehicles at your favorite participating Ford, LincolnMercury or QuickLane Dealer. You can share these offers with your employees, family and friends too!

For more coupons and new offers, go to www.FLMowner.com

Ford Fleet Customer Information Center

About the Fleet Customer Information Center

1-800-34-Fleet (1-800-343-5338) Monday – Friday Option 1: FIN Enrollment and Fleet Website Access Option 2: Vehicle Special Order and the Fleet Customer Information Center (Fleet CIC) Option 3: Fleet Service

Ford Motor Company is continuously striving to provide fleet customers with efficient, highquality service. Our mission is to provide you with "best-in-class" customer service from our staff of highly-trained business analysts.

Your Ford Great Lakes Fleet Team Kevin Naro - Great Lakes Fleet Manager - Chicago,

Please have the following information available when you call or email.

Eastern Wisconsin Jane Evans - Fleet Zone Manager - Indiana, Illinois, Twin Cities Tom Ozbolt - Fleet Zone Manager & Newsletter Editor Michigan, Northern Ohio, Western PA, Western NY Laura Beth Hiers-Ellis - Fleet Zone Manager - Southern Ohio, West Virginia, Kentucky

Ford's Fleet Customer Center (1-800-34-FLEET) provides a single source for answering fleet-related questions. We offer a wide variety of assistance to help you establish a fleet account, reset your Fleet Website password, obtain order status and information on fleet programs, and obtain warranty information. We also offer assistance with Vehicle Special Order (VSO) and Rental (FRCS/LMCRS) questions.

◊ Fleet Identification Number (FIN) ◊ The Dealer Code for your order ◊ Body Code of the vehicle ◊Factory Order Number OR Vehicle Identification Number (VIN)

We’re on the Web! Check us out at ww.fleet.ford.com