Future Workforce Study

So having good tech ... at work is glitchy devices and software, .... than Small Business Employees. .... 20% Slow or glitchy software programs ..... Government, Financial Services, Healthcare, Manufacturing, Media & Entertainment, and Retail.
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Future Workforce Study India | 2016

Key Findings

1 95% Indians are universally happy in their own jobs.

Nearly all Indians (95%) say they are personally happy in their jobs — with a majority (55%) saying they are very happy — even as a third (32%) say most of the people their age are dissatisfied in their careers.

2 30% While most Indians already see their offices as smart, there is still room for improvement.

A majority of Indians say their workspace is either already “smart” enough (45%) or too “smart” (25%), but 3 in 10 still say their offices are not “smart” enough (30%).

3 82% Indians have high expectations: most want high-tech job perks and expect to work in smart offices.

8 in 10 (82%) would choose high-tech perks over low-tech perks, and 9 in 10 (93%) expect to work in a “smart” office with Internet of Things in the next five years.

4 63% So having good tech is important to attract and retain talent.

More than 3 in 5 (63%) Indian Employees say they are likely to quit their job if their work technology doesn’t meet their standards. An even larger share (96%) say the technology available influences their decision on whether or not to take a new job.

5 93% Indian employees are open to new tech in the workspace.

of Indians are willing to use augmented/virtual reality at work, and 90% say AI would make their jobs easier. But over a third worry that adoption of AI could lead to a dependence on robots (34%).

6 41% Slow, glitchy or broken technology is a major workplace time waster.

4 in 10 (41%) say their biggest time waster at work is glitchy devices and software, while fixing broken technology is a more pronounced problem among Millennials (20% vs. 12% 35+).

7 87% Face to face interactions are preferred in India, but not by the wide margins seen elsewhere.

Even though nearly 9 in 10 (87%) say in-person interaction is critical to building productive relationships, 37% prefer to converse with colleagues remotely versus face to face, while an additional 17% have no preference. And Indians are twice as likely to communicate remotely as in person for conversations under 30 minutes.

8 91% Indians almost universally plan to participate in the sharing economy.

A full 91% of Indians say they will participate in some form of the sharing economy next year; the majority will participate both as sellers and consumers of goods. The biggest upside it provides is greater flexibility — particularly for women — followed by lower prices — most valued by men.

9 75% Lunch is popular everywhere — but in India it’s about an opportunity to socialize, not to be alone.

The vast majority of Indian Employees say their lunch break is very important to them (75%) — matching the global trend, where most full-time workers (59%) describe lunch as very important. However, in India, more describe lunch as an opportunity to socialize (40%) than to take time for themselves (34%), bucking the global trends.

Key Supporting Slides

1 Indians are universally happy in their own jobs.

Nearly all Indian Employees are happy in their current jobs Over half describe themselves as “very happy” about their job, including close to 2 in 3 public Employees — the highest of any group.

Very happy IN professionals: Public Sector Employees – 64%

Nearly all Indian Employees are happy in their current jobs

95%

When thinking about your job, would you describe yourself as…

55% 5% 1% Very/somewhat happy

*Darker

colors indicate stronger intensity of answer

Not too happy/not at all happy

And they generally consider others to be happy in their careers as well However, 1 in 3 Indians consider others they know to be dissatisfied — particularly suburban Employees.

Happy in their careers:

Unhappy in their careers:

Remote Employees – 70%

Suburban Employees – 56%

Public Employees – 70%

And they generally consider others to be happy in their careers as well Which of the following is closer to your view? Most people your age you know are…

66%

32%

2%

Happy in their careers

Dissatisfied in their careers

Don’t know

Jobs are a core part of identity for most Indian employees A quarter of SB employees feel that a job is just something to pay the bills. Which of the following is closer to your view?

83% 17% My job is a core part of my personal identity My job is just something I do to pay the bills

Male

Female

Millennials

NonMillennials

SB

MB

LE

My job is a core part of my personal identity

84

82

77

91

77

85

81

My job is just something I do to pay the bills

16

18

23

9

23

15

19

Concentration and healthier work-life balance greatest benefits of being able to choose where to work In your opinion, what are the two primary benefits of being able to choose whether you work in an office or elsewhere?

Productivity Benefits

Quality of Life Benefits

49%

49%

24%

25% 20% 13%

It allows me to concentrate better

It allows me to get It allows me to take more work because I care of my dependents don't have to commute

It allows me to achieve It allows me to feel like It feels less dull than a healthier work-life my life isn’t completely working only in an balance office dominated by work

2 While most Indians already see their offices as smart, there is still room for improvement.

A majority think their workspace is already smart, but 3 in 10 still say their offices aren’t smart enough Non-Millennials are the most likely to say their workspaces are not smart enough. When thinking about your current workspace, is it...?

30%

45%

25%

Not smart enough

As smart as I want it to be

Too smart

A majority think their workspace is already smart, but 3 in 10 still say their offices aren’t smart enough

Male

Female

Millennials

Non-Millennials

SB

MB

LE

Too smart

23

28

32

17

24

26

25

Not smart enough

31

29

26

35

32

30

27

As smart as I want it to be

46

43

42

48

44

44

48

3 Indians have high expectations: most want high-tech job perks and expect to work in smart offices.

Over 8 in 10 Indians would choose high-tech over low-tech perks Indian employees prefer high-tech perks by over a 5 to 1 margin, and Medium and Large Business Employees have a stronger preference for high-tech perks than Small Business Employees.

High-tech perks: Small Business – 72% Medium Business – 84% Large Enterprise – 82%

Over 8 in 10 Indians would choose high-tech over low-tech perks Which of the following would you rather have in the workspace?

82%

14%

4%

High-tech perks like Internet of Things, augmented/virtual reality or AI-assisted features

Low-tech perks like a ping pong table, free food or an office dog

Don’t know

Almost all expect to be working in smart offices in five years 2 in 3 Indians say it is “very likely” they will work in a smart office in the near future.

Likely to work in a “smart” office in the next 5 years: Small Business – 95% Medium Business – 95% Large Enterprise – 86%

Almost all expect to be working in “smart” offices in five years

93%

How likely do you think you will be working in a “smart” office that uses the Internet of Things in the next five years? 66%

7% 1%

Very/somewhat likely

*Darker **3%

colors indicate stronger intensity of answer of Respondents said “Don’t know”

Not too/not at all likely

4 So having good tech is important to attract and retain talent.

Over 3 in 5 say poor technology in the workplace would make them likely to quit their job How likely would you be to quit a job if the technology you were provided with didn’t meet your standards?

63%

17%

20%

27% 7% Very/ somewhat likely

*Darker

Not too likely/ not at all likely

colors indicate stronger intensity of answer

Neither likely or unlikely

Millennial Employees are more likely to quit due to inadequate technology than non-Millennial Employees (70% vs. 55%)

Nearly all Indian Employees say technology influences the decision to take or decline a new position Medium Business Employees are most sensitive to workspace technology when deciding on a new job. How much would the technology available to staff influence your decision to take a new position?

A lot of influence:

64%

32%

4%

Small Business – 57% Medium Business – 68% Large Enterprise – 56%

A lot of influence

A little influence

No influence at all

5 Indian Employees are open to new tech in the workspace.

There is a lot of excitement around the use of AR/VR A considerable majority of Indians — in particular Large Enterprise Employees — are open to the idea of using AR/VR in the workspace.

51% of Millennials say they are very willing to use AR/VR products in their professional lives, compared to 47% of Non-Millennials

There is a lot of excitement around the use of AR/VR How willing would you be to use augmented/virtual reality products in your professional life?

93% Most willing to use AR/VR Large Enterprise Employees – 97%

49%

Very/somewhat willing

*Darker **2%

4% Somewhat/not at all willing

colors indicate stronger intensity of answer of Respondents said “Don’t know”

9 in 10 Indians see AI in the workspace as a helpful prospect There is a slight generational difference, with Baby Boomers most likely to disagree with the idea that AI could make their jobs easier.

A quarter of Baby Boomers (24%) disagree that AI could make their jobs easier

9 in 10 Indians see AI in the workspace as a helpful prospect

90%

Thinking about your own job, do you agree or disagree that it could be made easier with the assistance of artificial intelligence? 45%

8% 3%

Strongly/somewhat disagree

*Darker **2%

colors indicate stronger intensity of answer of Respondents said “Don’t know”

Strongly/somewhat agree

But Indians worry AI will bring dependence on robots Fear of being unable to get through a day without robots is most pronounced among women and 35+ Employees.

I won’t be able to get through a day without relying on robots: Male – 31% Female – 38% 18–34 – 28% 35+ – 41%

But Indians worry AI will bring dependence on robots When thinking about the future implications of artificial intelligence, what worries you the most?

34% 27% 26% 8% 1% *4%

of Respondents said “Don’t know”

I won’t be able to get through a day without relying on robots A robot will take my job Robots will play a bigger role in the military My friends will date robots Other

6 Slow, glitchy or broken technology is a major workplace time waster.

Nearly 3 in 5 say tech-related issues waste the most time at work Fixing broken technology wastes more of Millennials’ time than of Non-Millennials’. What is the biggest time waster at your current job?

21% Slow or glitchy devices

18% Administrative tasks

20% Slow or glitchy software programs

15% Meetings/conference calls

17% Fixing broken technology 58% say biggest time waster is tech-related

*4%

of Respondents said “Other,” “None of the above,” or “Don’t know”

6% Hallway/water cooler conversations 39% say biggest time waster is non-tech-related

Nearly 3 in 5 say tech-related issues waste the most time at work

What is the biggest time-waster at your current job?

IN

Male

Female

18–34

35+

SB

MB

LE

Office

Remote

Slow or glitchy devices

21

18

24

18

23

13

21

25

21

21

Slow or glitchy software programs

20

20

20

19

21

21

22

14

20

20

Administrative tasks

18

25

8

19

17

26

16

18

18

21

Fixing broken technology

17

14

20

20

12

10

18

16

17

15

Meetings/conference calls

15

14

16

15

14

13

14

17

14

15

Hallway/water cooler conversations

6

5

6

6

5

6

5

6

5

5

There is little taboo with using work devices for personal activities, but age is a factor Millennials more likely than 35+ by wide margins to use work devices to visit social media, pay bills online, talk about a colleague behind their back, or download videos. Have you used a work device to do any of the following? Please select all that apply.

59%

57% 34%

33% 16%

Visit social media sites for personal purposes

Make online purchases or bill payments

Talk about a colleague or employer behind their back

Download or stream videos/music/photographs for personal purposes

None of the above

Security considerations are important for smart workspaces In addition to security protections, Indians want smart workspaces to feature technology that enhances productivity and makes it more efficient. Thinking about your ideal workspace, please rate how important you think it is for it to have... (Showing % Very important)

74%

67%

67% 56%

Advanced security Technology and design Technology and design The ability to use my own devices (e.g., protections to detect features that makes the features that make the laptop, tablet, workspace more workspace more and deal with cyber smartphone, etc.) for productive energy efficient attacks work

56%

Smart offices that recognize you and know your ideal workspace environment, food preferences, work habits and daily schedule.

51%

Virtual-sharing that allows me to collaborate with colleagues remotely

50%

Virtual/augmented reality equipment to use in meetings, product development, etc.

7 Face to face interactions are preferred in India, but not by the wide margins seen elsewhere.

There is a strong acceptance of in-person interaction Baby Boomers in particular recognize in-person interactions lead to a better work environment. Which of the following is closer to your view?

87%

13%

1%

In-person interactions with colleagues are necessary to foster a productive and professional work environment

In-person interactions with colleagues at work are unnecessary and inefficient

Don’t know

*Percentages

do not total 100% due to rounding.

100% of Baby Boomers say that in-person interactions with colleagues are necessary

But a majority either prefer remote conversations or have no preference Just 46% of Indians prefer face to face conversations, compared to 57% of Employees globally. And would you rather exchange conversation with a colleague face to face or remotely?

46% Face to face 22% Remotely via phone 17% Doesn’t matter/no preference 15% Remotely via video

*54%

responded that they would rather exchange conversations remotely/doesn't matter/no preference .

37% of Baby Boomers say they would rather converse via phone (vs. 22% Millennials, 19% Gen X)

Indian workspace conversations are split between remote and face to face But remote technology is more than twice as likely to be used for shorter conversations.

On an average day at work, approximately how many minutes of conversation do you exchange with colleagues? 60–120 minutes

Less than 30 minutes 24%

23%

12%

24%

30–60 minutes

90–120 minutes 37% 40%

Remotely In-Person

10% 14%

More than 120 minutes 4% 9%

Nearly 2 in 5 recognize the primacy of technology in collaborating with colleagues Which of the following plays the biggest role in making it easier to collaborate with your colleagues?

53%

37%

A good working relationship with my colleagues

Technology to communicate with my colleagues

8 Indians almost universally plan to participate in the sharing economy.

9 in 10 Indians say they will participate in the sharing economy next year Non-Millennials are significantly more likely than Millennials to participate as both consumers and sellers of goods or services. How, if at all, do you plan on participating in the sharing economy in 2017?

61%

Both by consuming and selling goods or services

16%

By consuming goods or services

*4%

of Respondents said “Don’t know”

14% 5%

By selling goods or services

I won’t participate in the sharing economy

9 in 10 Indians say they will participate in the sharing economy next year

How, if at all, do you plan on participating in the sharing economy in 2017?

Male

Female

18–34

35+

SB

MB

LE

Office

Remote

Both by consuming and selling goods or services

62

61

56

68

60

61

62

61

61

By consuming goods or services

16

16

19

12

12

17

17

16

16

By selling goods or services

14

14

17

10

19

13

12

14

17

I won’t participate in the sharing economy

3

7

6

4

8

4

6

5

5

For Indians, the sharing economy brings flexibility, lower prices Flexibility is top benefit for women and lower prices for men. Small Business employees see entrepreneurship as a bigger benefit than any other audience. In your opinion, what are the two primary benefits of the sharing economy?

38%

34%

28%

27%

25% 17%

It allows for greater flexibility

*1%

It makes goods and services cheaper

It gives me more choices

It is easier to assess quality and value of what I am paying for

It encourages entrepreneurship and small businesses

of Respondents said there are no benefits of the sharing economy, and 2% said “Don’t know”

It is more likely to be cutting edge and innovative

12%

It allows me to borrow instead of own goods and services

For Indians, the sharing economy brings flexibility, lower prices In your opinion, what are the two primary benefits of the sharing economy?

Male

Female

18–34

35+

SB

MB

LE

Office

Remote

TOTAL PARTICIPATION

103

91

105

94

80

104

133

98

120

It allows for greater flexibility

35

42

35

42

38

40

31

38

36

It makes goods and services cheaper

41

23

29

40

35

33

33

34

35

It gives me more choices

25

32

30

24

15

28

34

28

31

It is easier to assess quality and value of what I am paying for

30

24

28

27

30

27

26

28

24

It encourages entrepreneurship and small businesses

26

24

25

25

33

23

28

25

24

It is more likely to be cutting edge and innovative

15

20

19

14

11

17

20

17

17

It allows me to borrow instead of own goods and services

10

15

14

10

14

11

15

12

14

9 Lunch is popular everywhere — but in India it’s about an opportunity to socialize, not to be alone.

Most Indians strongly value a dedicated lunch break

How important is it to take a dedicated break for lunch each workday? (Showing % very important)

75%

75% 59%

All

75% 58%

Men

India Global

75% 61%

Women

75% 60%

Millennials

80%

73% 59%

Non-Millennials

58%

Private

63%

Public

In India, lunch breaks are primarily about socializing While Global Employees as a whole are half as likely to value the social aspects of lunch over the chance to have time to themselves during the workday. Which of the following is the most appealing part of taking a break for lunch? GLOBAL: Top 3 reasons

39% The opportunity to take time for myself

INDIA: Top 3 reasons

27%

21%

40%

34%

19%

The opportunity to put my work down for a period of time

The opportunity to socialize with colleagues or friends

The opportunity to socialize with colleagues or friends

The opportunity to take time for myself

The opportunity to put my work down for a period of time

Methodology

Methodology

Penn Schoen Berland (PSB) conducted 400 online interviews in India between April 27 and May 2, 2016 among Indian Employees. Throughout the report, Indian Employees are referred to as ‘Indians.’ The report primarily analyzes the following groups:

Definition

Audience

N Size

MoE (%)

Indian Employees

Indian adults who work more than 35 hours a week and work in one of seven target industries: Education, Government, Financial Services, Healthcare, Manufacturing, Media & Entertainment, and Retail

400

±4.9

Men

Male Indian Employees

287

±5.78

Women

Female Indian Employees

113

±9.22

Millennials (18–34)

Indian Employees Age 18–34

259

±6.09

35+

Indian Employees Age 35+

141

±8.25

Small Business

Indian Employees who work for a company or organization with less than 100 people

59

±12.76

Medium Business

Indian Employees who work for a company or organization with between 100 and 5,000 people

252

±6.17

Large Enterprise

Indian Employees who work for a company or organization with more than 5,000 people

89

±10.39

Indian Employees

Indian adults who work more than 35 hours a week and work in one of seven target industries: Education, Government, Financial Services, Healthcare, Manufacturing, Media & Entertainment, and Retail

400

±4.9

Audience Summary: IN Women Employees Key Difference

Data

More tech use at work

Half of Indian women feel their company updates their tech more frequently than others (vs. 40% of men). They are also more likely to use cloud services (78% vs. 66%) and smartphones (75% vs. 67%) on a day-to-day basis at work, and to feel that cutting edge devices will lead to more productivity in the workspace (70% vs. 64% men)

Tech more important in the workspace

Women are more likely than men to say that it is important for a workspace to have technology and design features that make it more efficient (73% vs. 63%) and more productive (72% vs. 64%)

Happier in their job

58% of women say they are “very happy” in their current job, compared to 53% of men, and are more satisfied with their opportunities for career growth (27% vs. 18%) and the flexibility to choose where they work (26% vs. 18%)

Work tech is more cutting edge

Only 27% of women say that the technology they use at home is more cutting edge than what they use at work, compared to 41% of men

Collaboration, time wasters

Nearly half (47%) of women say that the workspace is “much more collaborative” than it used to be, compared to 36% of men. A quarter of women say that slow or glitchy devices are the biggest time wasters at work (vs. 18% of men)

The future workforce will depend on robots

Nearly 2 in 5 (38%) of Indian women are afraid that the rise of AI will mean they won’t be able to get through a day without relying on robots (vs. 31% men)

Audience Summary: Baby Boomers vs. Millennials Key Difference More tech use at work

Data Baby Boomers are significantly more likely than Millennials to use smartphones (100% vs. 67%), laptops/notebooks (84% vs. 74%), video conferencing (84% vs. 75%) and desktops (92% vs. 80%) on a day-to-day basis

Security matters

92% of Baby Boomers say that it is very important that their workspace includes advanced security protections to detect and deal with cyber attacks, compared to 71% of Millennials

Happier in their jobs

61% of Baby Boomers say they are “very happy” in their jobs, compared to 55% of Millennials. Nearly 1 in 3 Boomers (31%) say that they are most satisfied with the subject matter of their work

Work is a key part of Baby Boomer’s social lives

77% of Baby Boomers say that work is a key part of their social lives, compared to 55% of Millennials

Work updates technology more than others

61% of Baby Boomers say that their work updates their technology more than other workspaces, compared to 48% of Millennials

Broken technology is the biggest time waster

30% of Baby Boomers say that most of their work time is wasted on fixing broken technology, compared to 20% of Millennials