Generations in the Workplace - Generations United

MetLife Mature Market Institute®. Established in 1997, the Mature Market Institute (MMI) is MetLife's research organization and a recognized thought leader on the multi-dimensional and multi-generational issues of aging and longevity. MMI's groundbreaking research, gerontology expertise, national partnerships, and.
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WORKBOOK

Generations in the Workplace

Engaging the Best Talent of All Ages Transforming Multi-Generational Workplaces into Intergenerational Workplaces

MetLife Mature Market Institute®

Established in 1997, the Mature Market Institute (MMI) is MetLife’s research organization and a recognized thought leader on the multi-dimensional and multi-generational issues of aging and longevity. MMI’s groundbreaking research, gerontology expertise, national partnerships, and educational materials work to expand the knowledge and choices for those in, approaching, or caring for those in the mature market. MMI supports MetLife’s long-standing commitment to identifying emerging issues and innovative solutions for the challenges of life. MetLife, a subsidiary of MetLife, Inc. (NYSE:MET), is a leading provider of insurance and financial services to individual and institutional customers. Contact: MetLife Mature Market Institute 57 Greens Farms Road Westport, CT 06880 (203) 221-6580 • Fax (203) 454-5339 [email protected] www.MatureMarketInstitute.com

Generations United (GU)

Since 1986, GU has served as the country’s leader in educating policymakers, business leaders, and the general public about the economic, social, and personal imperatives of Intergenerational cooperation. GU is focused solely on encouraging Intergenerational strategies, programs, and public policies through education, technical assistance, materials development, and the popular media. Contact: Generations United 1331 H Street NW, Suite 900 Washington, DC 20005 (202) 289-3979 [email protected] www.gu.org

© 2009 MetLife

Table of Contents Why Intergenerational Matters................................................................................................................................................... 4

›  Introduction. ....................................................................................................................................................................................... 4



›  Managing Four Generations in the Workplace........................................................................................................... 4



›  Promoting Employee Engagement. ..................................................................................................................................... 6



›  Recognizing What the Generations Have in Common......................................................................................... 7

About the Workbook........................................................................................................................................................................... 10

›  What Is in This Workbook?................................................................................................................................................... 10



›  Who Should Use This Workbook?.................................................................................................................................... 11



›  How to Use This Workbook. ................................................................................................................................................. 11

Assessment of Corporate Intergenerational Systems© (ACIS©)..................................................................... 15 Action Steps. ................................................................................................................................................................................................ 24

›  Generational Impact Analysis.............................................................................................................................................. 24



›  360-Degree Mentoring................................