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Patient Services Directory

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To subscribe to our newsletters, please fill in the form below and drop it off at reception or scan the QR code to fill it out online. Thank you for your interest in Runnymede! Name: ___________________________________ Email: ___________________________________ Title: ____________________________________ Organization: _____________________________ For more information please contact the communications department at [email protected] or visit our website at www.runnymedehc.ca.


This book belongs to: ______________________

Room number:_________________

If you have any questions during your stay, please contact: ________________________________________ ________________________________________

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TABLE OF CONTENTS ABOUT RUNNYMEDE Mission.................................................. 5 Vision.................................................... 5 Values................................................... 5 Brochure Holders & Public Bulletin Boards...................................... 5 Getting Here.......................................... 6 Important Phone Numbers.................... 6 Parking.................................................. 6 Patient Family Council Meetings .......... 6 GETTING READY FOR YOUR STAY AT RUNNYMEDE Day of Admission.................................. 8 Billing.................................................... 9 Co-Payment.......................................... 9 PROGRAMS AND SERVICES A Hospital Stay at Runnymede is Part of the Recovery Process..........................11 Fee for Services Community Services............................12 Identification.........................................12 Medical Care........................................13 Nursing.................................................13 Nurse Call System...............................13 Patient Care Conferences....................13 Therapeutic Services...........................13 Volunteer Services.............................. 15 Wheelchairs, Seating and Other Equipment........................................... 15 DURING YOUR STAY AT RUNNYMEDE Allergies.............................................. 16 Automated Bank Machine................... 16 Balloons.............................................. 16 Be Involved in Patient Care................. 16 Cafeteria...............................................17 Catering...............................................17 Cellular Phones....................................17 Cleaning...............................................17 Discharge.............................................17 Electrical Devices................................ 18

Flowers............................................... 18 Food Services..................................... 18 Gathering Room.................................. 18 Income Tax ........................................ 18 Mail..................................................... 19 Patient Clothing................................... 19 Patient Laundry................................... 19 Patient Rooms..................................... 19 Photos and Audio/Video Taping.......... 19 Preferred Accommodation.................. 19 Reception ........................................... 21 Release of Patient Information............ 21 Smoking.............................................. 21 Spiritual and Religious Care................ 21 Satisfaction Surveys............................ 21 Television, Telephone and Internet Services................................. 21 Trust Accounts.................................... 22 Visiting Hours...................................... 22 Visitors Bringing in Food and/or Assisting with Feeding........................ 23 Website............................................... 23 Wheel Trans........................................ 23 PATIENT SAFETY AND SECURITY Accessibility Plan ............................... 24 Fire Drills............................................. 25 Infection Control ................................. 25 Leaving the Building ........................... 25 Privacy Protection and Access to Information...................................... 25 Quality Improvement Plan................... 25 Security............................................... 26 Valuables and Belongings................... 26 DONATIONS AND FUNDRAISING Types of Giving................................... 27 ICARE Gala ....................................... 28 Making a Difference............................ 28 ADVERTISING....................................... 29

We make it possible.

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WELCOME TO RUNNYMEDE HEALTHCARE CENTRE

WELCOME MESSAGE FROM PRESIDENT AND CHIEF EXECUTIVE OFFICER, CONNIE DEJAK

To our valued patients, families, and visitors: At Runnymede Healthcare Centre we care about your experience. We want you to benefit from the exceptional care we provide so you can transition home or to your next phase of treatment. This directory is designed to provide you and your family with some helpful information regarding the programs and services offered at Runnymede. We welcome your feedback and I invite you to share your comments and suggestions with the patient care manager directly. As an organization we are always working to better ourselves and the care you receive. We want you to be pleased and want to work with you as we strive for excellence. Together we can make a difference. Respectfully,

Connie Dejak President & Chief Executive Officer Runnymede Healthcare Centre

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ABOUT RUNNYMEDE For nearly 70 years, Runnymede has been providing care to medically complex patients. The focused, innovative, 200-bed hospital takes an interprofessional team approach to care, providing comprehensive clinical services to patients who require expert treatment, extended rehabilitation and daily care beyond what can be provided at home or in the community. Runnymede provides the right care in the right place at the right time to make a difference in patients’ lives.

MISSION Provide care for adults with neurological disorders, other chronic illnesses and palliative needs through collaboration and partnership. Our innovative approach improves the quality of life for each patient.

VISION Leading the way in specialized complex continuing care.

VALUES • • • • •

Integrity Compassion Accountability Respect Excellence

BROCHURE HOLDERS & PUBLIC BULLETIN BOARDS Brochure holders and bulletin boards are strategically placed throughout the hospital to highlight hospital publications, such as the annual report and quarterly newsletters The Reporter and CEO Update. To subscribe to the distribution list for electronic copies of hospital communications, please contact [email protected] or visit our website at www.runnymedehc.ca.


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GETTING HERE Runnymede is located at 625 Runnymede Road, Toronto, Ontario, M6S 3A3, situated on Runnymede Road north of St. Johns Road. By Car: • Hwy 401 to Jane Street/Black Creek Drive Exit • Take Jane Street South to St. Johns Road (1st light south of Dundas Street West) • East on St. Johns Road to next lights which is Runnymede Road • Runnymede is on the North East corner of Runnymede Road and St. Johns Road. By TTC: Take the Bloor Subway Line to Runnymede Subway Station. Take bus #71 or #79 North on Runnymede to St. Johns Road (approximately 5 minute bus ride).

IMPORTANT PHONE NUMBERS Patient floors may be reached by dialing the hospital phone number (416) 762-7316, plus a four-digit extension as listed below: Department

Extension

2nd Floor Patient Care Units

2717

3rd Floor Patient Care Units

2213

4th Floor Patient Care Units

2245

PARKING On-site hourly paid parking is available to family and visitors at a discounted rate. A monthly parking pass is also available and can be purchased using a credit card on the first day of each month. Alternatively, meter parking is available on Runnymede Road.

PATIENT FAMILY COUNCIL MEETINGS The Patient Family Council was created to improve the quality of life and care of patients by providing an opportunity to share information, express concerns and initiate action regarding issues that affect their day-to-day lives. This council meets every two months at the hospital, so please participate. For future meeting dates and times please contact [email protected].

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GETTING READY FOR YOUR STAY AT RUNNYMEDE

Upon acceptance of an offer of admission, when a bed is available, a member of the patient flow team will assign you a physician, patient floor, room number and bed number. Best efforts are made to match bed accommodation preference; however, to expedite admission you may be placed in the first bed available and then transferred when your first choice becomes available. While every effort is made to minimize room changes and transfers, for patient safety reasons you may be required to change rooms.

DAY OF ADMISSION Once you have arrived at the hospital, you will be met by a member of the team who will help you complete the necessary paperwork. You will be asked to provide the following information upon admission: • Ontario Health Card • Notice of Assessment (Revenue Canada) - most recent tax return with supporting income slips (i.e. T4A’s) • Power of Attorney (POA) for Property and Personal Care.

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BILLING We bill in advance around the 25th of the month prior and payments are due on the 1st of the month. You will be charged for accommodation (co-payment fee), any preferred accommodation selected (semi-private or private), patient services requested, and any communication services selected (television, telephone and/or internet services). In the first month of admission, you will be requested to pay a pro-rated accommodation fee if you are not admitted on the 1st of the month. On admission, you or your Power of Attorney (POA) for Property (Finances) will be requested to complete/provide the following forms: 1. Authorization for automatic withdrawal from your bank account or credit card for the co-payment, preferred accommodation (semi-private or private), any communication services and the patient services fee. A credit card number and its expiry date or a void cheque from your bank account or signed document from your financial institution confirming your bank account numbers and branch will need to be provided. Completion of the Pre-Authorized Payment form is required. 2. Authorization to open a trust account for your well-being. The account cannot be put into an overdraft position. If the pre-authorized debit is rejected by your financial institution, you will be charged a $25 Non-Sufficient Funds (NSF) fee. When accounts are outstanding for greater than 90 days of payment due date, the account will automatically be referred to the hospital’s collection agency and optional services (television, telephone etc.) will be cancelled.

CO-PAYMENT Patients admitted to the Medically Complex program are charged a monthly co-payment fee. This is your contribution towards accommodation and meals. The co-payment is based on your monthly income, which is established annually, and the number of dependents that you have. Co-payment is determined by the Ministry of Health and Long-Term Care and fees are adjusted on an annual basis. The co-payment does not apply if you are under 18 years of age or were receiving benefits under the General Welfare Assistance Act or the Family Benefits Act, income support under the Ontario Disability Support Program Act 1997 or income assistance under the Ontario Works Act 1997, on the day before being admitted to the hospital. If you believe you are eligible for an exemption or reduced rate, the applicable forms and documents must be provided when meeting with the finance department.


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PROGRAMS AND SERVICES

Runnymede Healthcare Centre offers two inpatient program streams: Medically Complex and Low Tolerance Long Duration (LTLD) Rehabilitation. Patients in the Medically Complex program require specialized services typically due to a prolonged acute care hospital stay and/or a history of ongoing hospital admissions and discharges. The LTLD program is designed for individuals in need of a slow stream interprofessional rehabilitation program, who may also have a chronic/complex condition requiring 24-hour hospital care.

A HOSPITAL STAY AT RUNNYMEDE IS PART OF THE RECOVERY PROCESS Runnymede’s goal is to discharge you home. During your stay, you will require 24-hour hospital care. When you no longer need this level of care, you will be able to return home or to the community, even though you may still require some rehabilitation. The care team at Runnymede will begin discussions with you or your substitute decision maker (SDM) on admission regarding what is required to get you home. The team will work with you or your SDM and agencies, such as the Community Care Access Centre, to arrange services for you at home based on your needs. The length of time you are We make it possible.

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at Runnymede is based on the assessment of the care team and your progress in rehabilitation.

FEE FOR SERVICES - COMMUNITY SERVICES Chiropody Chiropody services are available on-site for patients at Runnymede Footcare Centre. The centre is run independently from the hospital by a member of the College of Chiropodists of Ontario. Specializing in the ongoing care of the foot, staff regularly treat patients with the following conditions: • Corns, warts, ingrown toenails and calluses • Heel and arch pain, metatarsal pain • Diabetes. A consent form is provided on admission and must be completed in order for the hospital to disclose any medical and/or other personal health information to Runnymede Footcare Centre staff. For an appointment, please call: (416) 253-6400. Dental Services Dental services are available on-site for patients at Runnymede Dental Centre. The dental centre is run independently from the hospital. An initial oral pre-screening and assessment is offered at no charge. Following the assessment, the centre will provide in writing, treatment recommendations and a cost breakdown of services. Payment arrangements for dental services are between you and the dentist. A consent form is provided on admission and must be completed in order for the hospital to disclose any medical, dental and other personal health information to Runnymede Dental Centre staff. For an appointment, please call: (416) 763-2000. Hairdressing/Barber Service A hairdressing/barber service is available on-site for patients on a fee-for-service basis. A professional hairdresser/barber makes scheduled visits to the hospital and provides a wide range of hair care services. Payment for this service can either be made in cash or through your trust account. The unit clerk will assist you with the booking of chiropody, dental and/or hairdressing appointments.

IDENTIFICATION You should wear your hospital identification (ID) wristband at all times. Also, you should make sure that the clinical team know who you are before providing you with medications, tests and/or treatments. Clinical staff should check your ID wristband first. If you do not know the healthcare professional caring for you, you should ask them to identify themselves.

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MEDICAL CARE Physicians are an integral part of the interprofessional team at Runnymede and provide ongoing, around-the-clock medical care and specialized treatment.

NURSING Nurses are committed to patient-centered care through nursing excellence. Registered nurses (RNs), registered practical nurses (RPNs), and support staff collaborate with the interprofessional team to provide the best possible patient care through their day-to-day interactions with patients and their caregivers.

NURSE CALL SYSTEM You have the ability to call for assistance when necessary, from your bed or washroom. Your nurse will demonstrate how the nurse call system works when you arrive. In addition, red emergency buttons are available throughout the facility. The red emergency button should be pressed if you require emergency assistance.

PATIENT CARE CONFERENCES Meetings between you and the clinical team will be held as required. A meeting may be scheduled to discuss the clinical team’s assessment, to collaboratively develop goals and care plans to maximize your potential and/or to discuss plans for your discharge.

THERAPEUTIC SERVICES Activation Therapy Activation therapy offers individual and group programs that encourage creativity and foster social interaction. Programs offered include bingo, pastoral services (various denominations), movie screenings, art group, crafts, entertainment and out-trips. Special events are also celebrated. Please see the monthly calendar which is available on the bulletin boards on the patient floor for details. Clinical Nutrition Registered dietitians complete regular nutritional assessments, create individualized nutritional care plans, monitor patient progress on an ongoing basis and counsel patients and caregivers on therapeutic diets. Occupational Therapy Occupational therapists work with patients to assume or resume the skills needed to gain and maintain their independence in life roles and in activities of daily living. Through one-on-one treatment or group sessions, occupational therapists may offer assistance in learning new ways of doing things; adapting materials or equipment used by an individual (a modified television switch, assistive feeding devices, a modified lamp, etc.); making modifications to a patient’s environment to promote safety and independence We make it possible.

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(bed padding, floor mats, adaptive call bells, etc.); providing education to patients and caregivers; and prescribing equipment, including wheelchairs. Pharmacy Clinical pharmacists conduct a full review of each patient’s medication history upon admission and review prescribed medications on an ongoing basis. The pharmacist, in collaboration with the nurse and physician, also provides general education to patients and their caregivers when needed. Did you know? Nurses are required by the College of Nurses of Ontario to observe you take your medications while in hospital. Physiotherapy Physiotherapists work together with patients to maximize their physical functions. They provide an individual assessment for level of mobility, strength and endurance; develop a treatment plan to restore or maintain movement and reduce limitations, including pain; prescribe specific therapeutic exercises; educate patients and caregivers; and monitor a patient’s progress. The treatment plan is adjusted according to a patient’s needs and preferences. Treatment is provided on a one-on-one or group basis. Social Work Social workers provide a full-range of psycho-social services to patients and families to help them deal with the stressors of chronic illness and hospitalization. They obtain a detailed history of each patient, conduct an in-depth psycho-social assessment, identify emotional and interpersonal needs and goals, and provide ongoing emotional care for the patient and their caregivers through formalized counseling or informal emotional support as needs dictate. In addition, they identify and refer patients and families to appropriate community resources and coordinate discharge planning. Speech-Language Pathology Speech-language pathologists are responsible for the assessment and treatment of deficits in communication and swallowing to promote the safe swallowing of food and liquids. In addition, they maintain a patient’s ability to eat and drink safely, recommend modified food and liquid textures, such as minced and pureed or honey thickened liquids as needed, and educate patients and caregivers on feeding and swallowing strategies to enhance safety. Therapists may also work with patients who have communication impairments to improve/maintain speech and language abilities through individual and/or group therapy, teach compensatory strategies, and/or provide patients with a form of alternative and/or assisted communication. Hearing health is maximized through hearing screenings and referrals to audiologists.

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VOLUNTEER SERVICES Runnymede Healthcare Centre is proud to have a group of volunteers and community organizations that support the caregiving team. Volunteers can be recognized by their blue vests which bear the volunteer insignia and photo ID. Volunteers support various areas within the hospital, including activation therapy, physiotherapy, occupational therapy and speech-language pathology. Volunteer programs include mealtime assistance, friendly visiting, patient out trips and pet visiting.

WHEELCHAIRS, SEATING AND OTHER EQUIPMENT Mobility devices such as wheelchairs or walkers are not provided by the hospital. In the rehabilitation program, you may require equipment to help you with your therapy. Any personal equipment that you own, such as a wheelchair or walker, should be brought with you to the hospital. If you require mobility equipment and do not have your own, a therapist will assist you with arrangements to rent or buy one. The therapist will also assist you with access to funding that you may be eligible for. The hospital’s supplier conducts regular safety checks of privately owned equipment. You are responsible for the cost of needed repairs. For infection control purposes, all patients are required to purchase their own pressure relieving/positioning devices. The clinical team will assess and assist you in obtaining all necessary devices and equipment.


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DURING YOUR STAY AT RUNNYMEDE

ALLERGIES Any allergies to food or medications should be reported to the nurse upon admission. Please note we are a latex-free and scent-free facility.

AUTOMATED BANK MACHINE For the convenience of visitors, patients and staff, an automated bank machine is located just inside the main doors for cash withdrawals.

BALLOONS For safety reasons and to protect those with allergies, latex balloons are not permitted in the hospital.

BE INVOLVED IN PATIENT CARE You and your family are encouraged to ask questions if you have any concerns about your care or your medications. In addition, past illnesses and current health conditions should be reported to the healthcare team.

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CAFETERIA The cafeteria is located on the basement level at Runnymede Healthcare Centre. A wide variety of hot and cold meals, snacks and beverages are available throughout the day. After hours, the cafeteria seating area remains open 24/7 and vending machines are available offering food products, snacks and drinks for purchase.

CATERING Special event services are available and include: catering of pre-set menu options, various beverages and configurations of table settings for functions. During the summer months, weather permitting, the outdoor courtyard area may be utilized.

CELLULAR PHONES The use of cellular phones by patients, volunteers and visitors is permitted in areas of the hospital where direct patient care is not being provided. In areas where patient care is being provided, cellphones should be turned off at all times. This is important as radiofrequency devices may interfere with the proper operation of certain medical devices at close range. Calls should be kept to a minimum and the privacy of patients should be respected when making and receiving calls. The ringing of cellular phones or pagers can be a source of disruption and annoyance. Where possible, please switch communication devices to “vibrate” or “silent”. Patients are encouraged to purchase the telephone service offered by the hospital.

CLEANING Proper cleaning is essential in preventing and controlling the spread of infectious diseases within all healthcare facilities. Cleaning staff at Runnymede follow routine best practices and additional precautions set out for complex continuing care facilities under Provincial Infectious Disease Council (PIDAC) recommendations. Staff will clean and disinfect your room and bathroom, including all critical touch surfaces daily. Linens will be changed weekly or as determined by individual patient care needs.

DISCHARGE The healthcare team, in collaboration with you and/or your family/SDM, when appropriate, will determine your discharge date. You will be given specific instructions to follow once you leave the hospital. You may also be given prescriptions for medications and a follow-up appointment time with your doctor and/or other healthcare professionals. On the day of discharge, you and/or your family/SDM should make arrangements for a family member or friend to pick you up at 10 a.m. If you are being discharged to a location other than your home, the hospital will help you to arrange your transportation.


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ELECTRICAL DEVICES Any electrical devices brought into the hospital for use must be safety inspected, tested and approved by the facilities department prior to their use. Only televisions provided by the hospital are allowed. Devices that have not been approved will be removed. Please contact the unit clerk to make arrangements for an inspection.

FLOWERS If you would like to send flowers to a patient please request low scent flowers. Once received at reception, flowers will be delivered to the relevant patient floor.

FOOD SERVICES Food services strives to provide greater choice and nutritionally sound therapeutic diets that meet your clinical needs, and ensure food preferences and various texture requirements are met. Diet technicians will visit you upon admission and as requested to review your clinical nutritional needs. During the menu selection process, should you have any questions or concerns, please contact the diet technician at ext. 2518.

GATHERING ROOM The gathering room is a public meeting space available to patients, staff and volunteers for hospital-wide events. These events may include, but are not limited to, educational sessions, Town Hall meetings, staff and volunteer meetings, hospital and community partnership meetings and patient celebrations. To book this space, please contact volunteer services at ext. 2101 or at [email protected].

INCOME TAX Residents of Ontario are required to file a tax return if they have to pay taxes annually. Residents must also file a tax return if they are applying for any tax credits, such as the HST credit and the disability tax credit, as well as to receive the Guaranteed Income Supplement or allowance benefits under the Old Age Security program. If you are requesting a government subsidy for your co-payment, an income tax return must be filed annually. It is your responsibility to ensure an income tax return is completed annually. Any questions or concerns should be directed to your personal tax advisor or the Canada Revenue Agency by calling 1-800-959-8281 or visiting the website at http://www.cra-arc.gc.ca.

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MAIL Incoming mail is delivered to patient care units. Friends and family should address your mail as follows: Patient’s name and room number c/o Runnymede Healthcare Centre 625 Runnymede Road Toronto, ON, M6S 3A3 Outgoing mail may be given to the unit clerk.

PATIENT CLOTHING You should bring in loose, comfortable clothing and soft soled shoes or slippers. All your clothing must be labelled with your name. Due to space limitations, you should only keep in-season clothing at the hospital. Information regarding adaptive clothing can be obtained from activation therapy staff.

PATIENT LAUNDRY Personal laundering of your clothing and cleaning of personal wheelchairs, seating devices and equipment is available for a nominal monthly fee.

PATIENT ROOMS Patient rooms have been designed to be as welcoming and comfortable as possible. Each room has a bed, a bedside table, chair, a closet for your clothes and belongings and a bulletin board for personal memos, photographs, etc. Please refrain from taping any items to the walls or doors. Personal items stored in your bed space may create a safety hazard because they reduce the space available for patient care. Please place personal belongings in the bedside table provided.

PHOTOS AND AUDIO/VIDEO TAPING The communications department will obtain consent for the ability to photograph and/ or audio/video tape you and/or the general public for the purpose of fundraising, communications, public relations and/or media relations. Please respect the privacy of other patients, staff and volunteers and do not take photographs and/or audio/video recordings without the approval of the communications department which can be reached at ext. 2109 or [email protected].

PREFERRED ACCOMMODATION A number of private and semi-private rooms are available. In addition to your monthly co-payment, semi-private and private rooms are available for an additional fee per day. To make a request for private/semi-private please contact the patient flow or social work department. We make it possible.

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RECEPTION The reception desk is staffed by a hospital employee during the busiest hours of the day, Monday to Friday from 8 a.m. to 9 p.m., and Saturday to Sunday from 10 a.m. to 9 p.m.

RELEASE OF PATIENT INFORMATION Patient room numbers, telephone extensions (if applicable) and directions to patient rooms are provided at the hospital’s reception desk. If you do not want this information released, a Withdrawal of Consent to the Collection, Access, Use and/or Disclosure of Personal Health Information form should be completed by contacting health information services at ext. 2118.

SMOKING Smoking is not allowed in any part of the building or on hospital property in accordance with Ontario law.

SPIRITUAL AND RELIGIOUS CARE We have a non-denominational spiritual centre which is located on the first floor of the hospital. Please see reception to obtain access.

SATISFACTION SURVEYS We strive to provide the best possible care to our patients. To enable this, we conduct an annual Patient Satisfaction Survey to provide valuable feedback and insight into the care and services that you receive. Your feedback is very important in determining what the hospital is doing well and what may need improvement. Participation in the survey is voluntary and responses are kept confidential. We also provide a copy of the annual survey to your most frequent visitor. We strongly encourage you to complete the survey as it helps to improve the programs and services that we deliver to you and your family.

TELEVISION, TELEPHONE AND INTERNET SERVICES To ensure safety codes and regulations are met, no personal TVs are permitted in the hospital. We provide communication and TV services at the bedside that are centrally coordinated and available at a minimal cost. The services available for purchase include: • 15.4 inch TVs with remote control, basic cable, DVD capability, three language menu (English, French and Spanish) and closed captioning. Specialty channels are not available. • Telephone through the hospital phone system, including: • Voicemail • Long distance • Telephone set


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You must dial “9” prior to the number. 411 and 911 numbers are not available directly but can be reached through reception by dialing “0”. Telephone services are available from 10 a.m. to 9 p.m. so as not to disrupt the privacy of other patients. Phone numbers will be assigned and then retained by the hospital upon discharge. To obtain television and telephone services, please complete a Patient Communications and Entertainment Services Request form and return it to reception or the finance department. Public phones and televisions are available in the patient lounges on each patient care unit and in the gathering room on the first floor. For technical support on hospital supplied equipment, please contact the servicedesk at ext. 2121, Monday to Friday from 8 a.m. to 5 p.m. You may be held financially liable for equipment that is lost and/or broken while in your custody. Patients with their own computer can be provided with a personalized, named account for wireless internet for a monthly fee by completing the Patient Communication and Entertainment Services Request form. We will not provide support to personal patient computers. Alternatively, use of the hospital guest account may be requested, which is free of charge but requires the use of a new password on a monthly basis. Password information may be obtained by contacting the reception desk. Access to general use computers is provided in a patient lounge on each patient floor.

TRUST ACCOUNTS Patients are discouraged from keeping cash at their bedside. You will be encouraged to open a non-interest bearing trust account to cover incidental expenses, such as: • • • • • • •

Transportation and entertainment costs (e.g. out trips) Hairdressing/barber services Outside medical, dental and chiropody services Miscellaneous deliveries and purchases Payment for Cash On Delivery (COD) orders Purchase and repairs to private equipment Long distance telephone calls

Withdrawals for the above noted expenses can be made Monday to Friday from 9 a.m. to 5 p.m. in the finance department. Deposits may be made during these hours or sent in by mail. Credit will not be extended after funds have been exhausted. It is the responsibility of you and/or your POA Property (Finance) to ensure that the account has sufficient funds.

VISITING HOURS Daily from 10 a.m. to 9 p.m.

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VISITORS BRINGING IN FOOD AND/OR ASSISTING WITH FEEDING Many patients experience feeding and/or swallowing difficulties. To ensure safety, food brought in by visitors for you must be brought to the attention of a nurse on the patient floor who will ensure that the food is consistent with your recommended diet. Visitors are required to check with the nurse before assisting you with feeding. Patient rooms are considered clinical spaces and are not equipped with storage for food items or refrigeration facilities. Family members may reheat food items in the microwave ovens which can be found in the cafeteria on the basement level and are available 24/7. We make every effort to maintain a clean and pest-free hospital environment. Storing food in the hospital or patient rooms is not permitted as it increases the likelihood for pests entering the patient’s room.

WEBSITE Additional regularly updated information is available on Runnymede’s website at www.runnymedehc.ca.

WHEEL TRANS Wheel Trans provides door-to-door, wheelchair accessible transportation every day of the year. Within the City of Toronto, Wheel Trans service operates from 6 a.m. to 1 a.m. on weekdays, and 7 a.m. to 12:30 a.m. on weekends and holidays. Regular TTC fares apply. Registration for Wheel Trans involves setting up an appointment which you must attend. Social workers can assist you in arranging an appointment, as well as return transportation from the appointment. For more information, please visit the Wheel Trans website at http://www3.ttc.ca/WheelTrans/index.jsp.


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PATIENT SAFETY AND SECURITY

Patient safety is a priority at Runnymede. We are committed to delivering safe, competent and compassionate care. You and your family are part of the care team and are encouraged to help in the following ways: • • • • • •

Ask questions Talk about your health Recognize your medication Know the healthcare professionals and make sure they know you Practice the sleeve sneeze and wash hands frequently Ask visitors not to visit if they feel sick.

A brochure on patient safety is available in the brochure holders around the hospital and online at www.runnymedehc.ca.

ACCESSIBILITY PLAN We identify and remove barriers that impede an individual’s ability to access the hospital’s health services. We are in compliance with the Customer Service Standard under the Accessibility for Ontarians with Disabilities Act 2005, whereby policies, practices and procedures outline how the hospital is supporting individuals with disabilities. Examples

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include permitting the use of guide dogs, assistive devices and offering reading materials in large print.

FIRE DRILLS During your stay at Runnymede, there may be a fire drill (“code red”). During the drill, if you or your visitors are on the patient care unit, you should return to your room and keep the door closed. If you or your visitors are in another area of the hospital, you should stay where you are until the “all clear” signal is given. A staff member will advise of any additional actions when necessary.

INFECTION CONTROL We are committed to protecting the health and well-being of our patients. For this reason staff follow routine practices to prevent the spread of germs. A dedicated infection control practitioner supports and encourages hand washing and the wearing of special protective equipment, such as gloves, gowns etc. For more information, please refer to the brochure on infection control available in brochure holders around the hospital and at www.runnymedehc.ca.

LEAVING THE BUILDING You must sign out in the binder on the patient floor whenever you leave the unit. If you are interested in leaving the hospital for short periods, a member of the healthcare team must be notified. Three days notice is preferred for an overnight leave. In addition, you will be counseled on any safety issues and asked to sign a Temporary Absence with Medical Advice form. This form is included in the admission package.

PRIVACY PROTECTION AND ACCESS TO INFORMATION We are subject to the Personal Health Information Protection Act (PHIPA/the Act). The Act governs the manner in which personal health information may be collected, accessed, used and disclosed within the healthcare system. We are also subject to the Freedom of Information and Protection of Privacy Act (FIPPA/the Act). The Act provides the public with a right of access to general records held by us and also sets out our obligations with respect to the protection of personal information. To learn more about hospital privacy and access to information practices please consult the privacy protection section of Runnymede’s website at www.runnymedehc.ca.

QUALITY IMPROVEMENT PLAN The Quality Improvement Plan demonstrates our commitment to providing high-quality patient care and services, while improving every patient’s quality of life. For more information or to download a copy of the Quality Improvement Plan, please visit www.runnymedehc.ca.


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SECURITY Hospital staff, physicians and volunteers are easily identified by their photo ID badges. It is mandatory for these individuals to wear their ID badges while at work. Any observations of suspicious individuals or activities, or any security concerns should be reported to reception at ext. 0 or told to a staff member immediately.

VALUABLES AND BELONGINGS All belongings kept by you or brought in during your hospital stay are your responsibility. You are encouraged to keep only necessary items at the hospital. Valuable clothing (e.g. leather coats) should not be left at the hospital. If articles are lost or stolen during your stay, the hospital will make every effort to find the article; however, the hospital is not responsible for any lost or stolen belongings.

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DONATIONS AND FUNDRAISING

In collaboration with patients, families, staff, physicians, volunteers and community partners, the hospital raises, manages and invests funds to support current and future priority needs, including: • Purchasing modern, state-of-the-art equipment • Funding educational priorities for nurses and staff • Supporting the hospital’s ongoing transformation and growth.

TYPES OF GIVING Donating to a charity can take on a number of forms. These are the most common types of charitable giving: Tribute Gifts Tribute gifts, in honour or in memory, are a meaningful way to acknowledge a family member, friend, colleague or a care provider while supporting Runnymede’s mission to provide the best care to our patients.


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Online Gifts Donations made through the Runnymede website are treated in the same way as regular receiptable charitable donations. The Canada Revenue Agency has approved the use of electronic receipts. Within minutes of successfully completing a donation, the donor receives an e-mail notification confirming the transaction. Community Giving Patients, local residents or business owners can support Runnymede with an annual or monthly donation. Churches, school groups, community organizations or a group of committed individuals can hold special events and activities that raise funds for the hospital. Major Gifts Major gift donors are those dedicated individuals who make gifts of $10,000 or more. There are many ways individuals can support Runnymede, from making a personal gift to donating stock, or arranging a gift on behalf of a corporation or foundation. Estate/Planned Giving When a planned gift is arranged, an investment in the future healthcare of all patients at Runnymede is made. The hospital is committed to working with patients, their family/ SDM and financial advisor to ensure that their tax and philanthropic goals are met.

ICARE GALA Individuals or companies that sponsor Runnymede’s signature events, such as the annual ICARE Gala, will be associated with a hospital that provides excellent healthcare in the community. Events can also be supported by the donation of a product or service, such as a prize or auction item. These items will help to raise additional funds at hospital events.

MAKING A DIFFERENCE Runnymede is donor-focused. As a result, the hospital is ready and willing to assist donors in any way to make their investment experience both meaningful and easy. For more information about donating, please contact foundation at ext. 2107 or visit www.runnymedehc.ca/donate. Runnymede Healthcare Centre Charitable Business Number: 10794 1015 RR0001

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www.runnymedehc.ca

ADVERTISING Disclaimer: Runnymede Healthcare Centre thanks all the advertisers whose support has made this publication possible. The appearance of the advertisements in this publication should not be taken as an endorsement by Runnymede Healthcare Centre of any particular goods or services and Runnymede Healthcare Centre cannot be responsible for the goods and services which appear in those advertisements.

Funeral Services Lynett Funeral Home.............................................................................. 33 Home Care Thornbrook Home Care......................................................................... 33 Home Health Care Services Saint Elizabeth....................................................................................... 30 Senior Homecare by Angels.................................................................. 31

Pharmacy Shoppers Drug Mart.............................................................................. 31 Retirement Residences Grenadier Retirement Residence, The.................................................. 30 Humber Heights Village......................................................................... 33 St. Hilda’s Retirement & Assisted Living................................................ 31


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I want to thank you for being so kind and taking care of everything for me. I know that my Mom is in the “Best Place In Toronto” all the staff have been just great. I really am very lucky to have found you. A resident’s daughter

We look forward to showing you our award winning residence. Visit us during one of our special events or call to book your personal tour and learn about our Nurse Practitioner Program and the new full service Suites on Clendenan (Memory Care). Fully furnished rooms available for respite and short term stays. Managed by

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thegrenadier.com

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www.runnymedehc.ca

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to your legs and feet, help maintain muscle strength, flexibility and promote healthy bones by exercising regularly.


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We are...

everything

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See this publication and more at

www.patientdirectory.ca

...if you can THINK it, we can INK it! Tel.: 613-475-2927 • 800-339-5662 15681 Highway #2, Box 1599 • Brighton, ON K0K 1H0 [email protected] • www.willowpublishing.com

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www.runnymedehc.ca

Lynett Funeral Home by Arbor Memorial

Barry A. Clements, MBA

Managing Director

3299 Dundas Street W. Toronto, ON M6P 2A5

t: 416.767.1176 | www.lynettfuneralhome.ca | f: 416.760.0973

416-235-0201

2245 Lawrence Avenue West, Etobicoke, ON M9P 3W3 www.schlegelvillages.com

The Village of Humber Heights offers a full continum of care, including: Retirement Apartments | Full Service Retirement | Assisted Care Memory Care | Long Term Care Ask about our Living Choices offering increased Levels of Care For a personal tour call Darla Walker or Olesya Isakharova at 416-235-0201 x6858


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Your Health Care Be Involved

Be involved in your health care. Speak up if you have questions or concerns about your care. Tell a member of your health care team about your past illnesses and your current health condition. Bring all of your medicines with you when you go to the hospital or to a medical appointment. Tell a member of your health care team if you have ever had an allergic or bad reaction to any medicine or food. Make sure you know what to do when you go home from the hospital or from your medical appointment.

Funding for this project was provided by the Ontario Ministry of Health and Long-Term Care

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www.oha.com

www.runnymedehc.ca


To subscribe to our newsletters, please fill in the form below and drop it off at reception or scan the QR code to fill it out online. Thank you for your interest in Runnymede! Name: ___________________________________ Email: ___________________________________ Title: ____________________________________ Organization: _____________________________

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For more information please contact the communications department at [email protected] or visit our website at www.runnymedehc.ca.