giving your business the high-speed advantage - Optus

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Business grade customer service and technical support from dedicated business specialists ... A range of internet extras
Business

GIVING YOUR BUSINESS THE HIGH-SPEED ADVANTAGE

INTERNET

OPTUS EVOLVE INTERNET OPTUS EVOLVE INTERNET PROVIDES A FLEXIBLE, FAST BUSINESS-GRADE SOLUTION THAT

SUPPORTS THE NEED FOR BUSINESSES OF ALL SIZES TO OPERATE WITHIN A

GLOBAL MARKET AND RELIABLY SHARE INFORMATION AROUND THE CLOCK.

FEATURES & POTENTIAL BENEFITS

OPTUS EVOLVE INTERNET is modular in design, thereby offering

• Fast business grade internet whether you’re a small business or large corporation.

choice of access, bandwidth, service type, billing, reporting and added features to suit business needs.

• Multitude of speeds, features and plan options to meet your evolving needs. • Business grade customer service and technical support from dedicated business specialists available 24/7 365 DAYS A YEAR.

A TRUE BUSINESS GRADE NETWORK Optus Evolve Internet has been designed so that less businesses share

• You will be given a dedicated technical delivery specialist to guide you throughout the implementation process – so that you know exactly what’s happening to your Internet solution. • Comprehensive service level agreements and rebates to back our reliable business grade network.

your local connection, you have low congestion and experience the maximum possible speeds more often. So you’ll be free to enjoy an

• Single reporting system to provide vital statistics to monitor performance.

optimum online experience even during busy peak times.

• Professional installation on all your Optus Evolve Internet services. • A range of internet extras to help further your online business.

OPTUS EVOLVE INTERNET

WHY OPTUS EVOLVE INTERNET? A MODULAR SOLUTION, PERSONALISED TO YOUR BUSINESS.

Optus Evolve Internet is modular in design, which means that you can choose the combination of access, bandwidth, service type, billing, reporting and added features that suits your business needs.

OPTUS EVOLVE INTERNET PLANS CHOOSING THE RIGHT PLAN FOR YOUR BUSINESS.

Optus Evolve is a premium business solution that has been developed to meet our customers’ growing need for global communications. We have 3 Key Plans:

PLATINUM GOLD SILVER Silver is our entry-level business grade Internet plan. If your business is still growing rapidly and you use the Internet for basic surfing, emailing, online ordering and other web applications (i.e. downloading is more important than uploading), this is the product for you.

If your business needs to send and receive large files; fast file transfer to suppliers, customers or other business sites in both directions – this symmetrical service is the ideal service for you.

This is our premium service – it offers connection to the Optus IP Internet platform at speeds up to 300Mbps; it delivers fibre optic technology right into your office; this service is designed for businesses who run mission critical applications with 50 or more employees.

$55

$283.25

$907.50

512/512 Kbps to 8Mbps/640Kbps

512/512Kbps to 4/4Mbps

2/2Mbps to 300/300Mbps

1GB to Unlimited

1GB to Unlimited

1GB to Unlimited

Unlimited1

Unlimited1

Unlimited1







Terms of Plans (Months)

12, 24, 36, 48 and 60

12, 24, 36, 48 and 60

12, 24, 36, 48 and 60

Business Grade Network







Professional Installation







Online Reporting (eCare)







Plan Price Points from Speeds Download Allowance Upload Allowance Business Grade Technical Support

OPTUS EVOLVE INTERNET

THE PLAN THAT’S RIGHT FOR YOU LET OPTUS HELP YOU FURTHER. Optus Evolve is a complex product designed to maximise your business performance; Optus can help Technical Delivery Specialist team will also help you through the implementation process – so that you

SILVER

“Day to Day Internet access”

• Web browsing • Online banking • Email - Send and receive • Online research • e-Buisness / E-commerce • Send large files with piece of mind

you choose the right service for your business, at a price that keeps you competitive. Optus know exactly what’s happening to your internet solution.

GOLD

• Online ordering • Customer interaction • Other web based applications • I have more download than upload requirements

“Transfer large files and run applications”

• Transferring and receiving large files • Sending and receiving many files and emails • Run mission critical applications and information over • Run business applications over

SILVER SERVICE (ADSL2+) PLAN PRICE POINTS FROM SPEEDS DOWNLOAD ALLOWANCE UPLOAD ALLOWANCE BUSINESS GRADE TECHNICAL SUPPORT

• Hosting a web site and or e-commerce tools • Establishing a VPN

GOLD SERVICE (SHDSL) $55.00 512/512 Kbps to 8Mbps/640Kbps 1GB to Unlimited Unlimited1 ✔

PLAN PRICE POINTS FROM SPEEDS DOWNLOAD ALLOWANCE UPLOAD ALLOWANCE BUSINESS GRADE TECHNICAL SUPPORT

$283.25 512/512Kbps to 4/4Mbps 1GB to Unlimited Unlimited1 ✔

TERMS OF PLANS (MONTHS)

12, 24, 36, 48 and 60

TERMS OF PLANS (MONTHS)

12, 24, 36, 48 and 60

BUSINESS GRADE NETWORK



BUSINESS GRADE NETWORK



INSTALLATION OPTIONS

Professional Installation

INSTALLATION OPTIONS

Professional Installation

STATIC IP ADDRESS



STATIC IP ADDRESS



EMAIL ADDRESS

10

EMAIL ADDRESS

10

SERVICE LEVEL TARGET AVAILABILITY

99.6%

SERVICE LEVEL TARGET AVAILABILITY

99.95%

SERVICE LEVEL AGREEMENT



SERVICE LEVEL AGREEMENT



CONTENTION RATION

12:1

CONTENTION RATION

4:1

SYMMETRICAL SERVICE OFFERED



SYMMETRICAL SERVICE OFFERED



EXCESS USAGE



EXCESS USAGE



SERVICE RATES

LET OPTUS HELP YOU FURTHER.

EASY TO UNDERSTAND COSTS.

OPTUS EVOLVE INTERNET

THE PLAN THAT’S RIGHT FOR YOU

TERM DISCOUNTS

PLATINUM “High volume, High speed” • Send and receive high volume critical data • To gain high speed access to the internet • Scalable and premium internet connection • Up to 300Mbps of symmetric data throughput

• 1:1 contention – a dedicated link • Depend on the Internet for critical applications e.g. VoIP, VPN, Hosted Applications

12 MONTHS

-

24 MONTHS

-

36 MONTHS

5%

48 MONTHS

9%

60 MONTHS

13%

SILVER SERVICE SPEED AND ACCESS FEE PER MONTH

PLATINUM SERVICE (FIBRE)

MONTHLY DOWNLOAD ALLOWANCE

$907.50

PLAN PRICE POINTS FROM

METRO

REGIONAL

512/512Kbps to 8Mbps/640Kbps

512/512Kbps to 8Mbps/640Kbps

EXCESS USAGE PER MB

INSTALLATION CHARGE

2/2Mbps to 300/300Mbps

1GB

$55

$60.50

11¢

$1650

1GB to Unlimited

5GB

$79.20

$87.12

11¢

$1650

Unlimited1

10GB

$99

$108.90



$1650



20GB

$121

$133.10



$1650

TERMS OF PLANS (MONTHS)

12, 24, 36, 48 and 60

30GB

$137.50

$151.25



$1650

BUSINESS GRADE NETWORK



50GB

$165

$181.50



$1650

Professional Installation

Unlimited

$330

$363

-

$1650

SPEEDS DOWNLOAD ALLOWANCE UPLOAD ALLOWANCE BUSINESS GRADE TECHNICAL SUPPORT

INSTALLATION OPTIONS STATIC IP ADDRESS



EMAIL ADDRESS

10

$1650 installation fee waived on 36 month plus contracts.

GOLD SERVICE

99.95%

SERVICE LEVEL TARGET AVAILABILITY SERVICE LEVEL AGREEMENT



CONTENTION RATION

1:1

SYMMETRICAL SERVICE OFFERED



EXCESS USAGE



OPTUS BUSINESS INTERNET MAIL You can create up to 10* professional, easy to remember email addresses for yourself and employees using your own domain name. Or if you don’t have a domain name we’ll create you a free sub-domain at optusbiz.com that includes your business name. Possibilities include:

SPEEDS AND ACCESS FEE PER MONTH MONTHLY USAGE ALLOWANCE

METRO

EXCESS USAGE INSTALLATION PER MB CHARGE

REGIONAL

512/512Kbps

1/1Mbps

2/2Mbps

4/4Mbps

512/512Kbps

1/1Mbps

2/2Mbps

4/4Mbps

1GB

$283.25

$427.24

$489.50

$671

$338.25

$517.99

$594

$819.50

13.2¢

$1650

10GB

-

$735.24

$797.50

$979

-

$825.99

$902

$1127.50

13.2¢

$1650

20GB

-

$861.74

$924

$1105.50

-

$952.49

$1028.50

$1254

13.2¢

$1650

40GB

-

$962.94

$1025.20

$1206.70

-

$1053.69

$1129.70

$1355.20

13.2¢

$1650

80GB

-

-

$1126.40

$1307.90

-

-

$1230.90

$1456.40

13.2¢

$1650

150GB

-

-

$1480.60

$1662.10

-

-

$1585.10

$1810.60

11¢

$1650

Unlimited

$525.80

$982.30

$1672

$3107.50

$580.80

$1073.60

$1776.50

$3256

-

$1650

$1650 installation fee waived on 36 month plus contracts.

[email protected][email protected][email protected]

[email protected][email protected][email protected]

*Subject to availability of name and naming rules. Offer is limited to 10 free e-mail addresses. Each additional email address will be charged at $2 per email address per month.

PLATINUM SERVICE Costs for the Platinum Service start from just $907.50 per month. CONTACT YOUR OPTUS REPRESENTATIVE FOR A COMPLETE CONSULTATION AND EXTENSIVE PLAN OVERVIEW TO FIND THE APPROPRIATE SOLUTION FOR YOU OR VISIT WWW.OPTUS.COM.AU/IPNETWORK

BUSINESS ONLINE MAKE THE MOST OF YOUR BROADBAND AND GROW YOUR BUSINESS ONLINE. WE HAVE A HOST OF PRODUCTS AND SERVICES THAT CAN HELP YOU MAXIMISE YOUR BUSINESS.

GET YOUR OWN WEB ADDRESS Already have a domain name? If you already have your business domain name hosted with another provider, it’s simple to transfer it to Optus.

A domain name is your company address online. It helps people find your business on the Internet. A domain name can be used for both your website and email address.

DOMAIN TYPE

DESCRIPTION

COST

Choose a .com.au address

Represents businesses and companies operating within Australia.

$65 for 2 years registration

Choose a .com or .net address

Represents domains used by anyone, anywhere in the world.

$25 for 1 year registration

B

BUSINESS ONLINE

A

CHOOSE YOUR OWN WEB ADDRESS BY CREATING A DOMAIN NAME

HOST YOUR WEBSITE Web Hosting lets you create a professional website with our easy step by step SiteBuilder wizard, included free on all web hosting plans. Our range of web hosting plans will suit your business needs, no matter how simple or sophisticated. If you already have a website just transfer your files and we’ll host them for you. • Easy to use step by step SiteBuilder wizard to create a professional looking website • Generous hosting space and monthly data transfer on each plan* • POP mailboxes included^

Additional domain addresses are available please see www.optus.com.au/businessonline

• Website files stored securely and hassle-free

PLANS

BASIC

STARTER

STARTER PLUS

EXECUTIVE

A basic site to start your business online

A simple site containing mostly pictures and text

A dynamic site that uses a basic database

A larger, interactive and content-rich website

Monthly cost

$16.50

$39.95

$65.95

$89.95

$329.95

$699

Set-Up cost

$0

$64

$97

$105

$105

$155

Hosting space*

50MB

200MB

500MB

800MB

3GB

3GB

Monthly data transfer*

500MB

10GB

20GB

30GB

40GB

80GB

Suitable if you want:

POP mailboxes SiteBuilder #

1

Unlimited#

Easy

Basic

EXECUTIVE PLUS

PROFESSIONAL

A highly A popular, sophisticated, business-critical site database-driven site requiring superior with large traffic performance, speed volumes and availability

Unlimited POP mailboxes if you chose the Starter plan or higher up to 9,999. *Excess hosting space and data transfer charges may apply. See back for Terms and Conditions.

BUSINESS ONLINE MAKE THE MOST OF YOUR BROADBAND AND GROW YOUR BUSINESS ONLINE. WE HAVE A HOST OF PRODUCTS AND SERVICES THAT CAN HELP YOU MAXIMISE YOUR BUSINESS.

C

D

CREATE EXCHANGE EMAIL

• Access to Email, Calendar, Contacts, Tasks and Notes

Add an easy to use, low cost e-commerce solution to your website, allowing your business to receive secure orders from customers over the Internet via your own personalised online store.

BUSINESS ONLINE

Managed Exchange Email is a premium email service. All your emails are securely stored*, managed and maintained saving you time and money.

CREATE YOUR OWN ONLINE STORE

Create your online store with SiteShop:

• Security protection including built-in anti-virus and spam filtering

• Simply choose from the range of store design templates

• Flexible access to your emails when you’re away from the office

• Upload up to 1,500 product images and descriptions

• Regular backup to reduce the risk of email loss

• Decide how you would like to receive payments from your customers • Track your orders MONTHLY COST

$5 PER MAILBOX

$10 PER MAILBOX

$15 PER MAILBOX

$20 PER MAILBOX

Outlook Web Access









Microsoft Outlook 2003 Software License (PC Access)









Email/Contacts/Tasks/Notes









Calendar / Meeting Planner









Built-in virus checking and spam filtering Mailbox storage*









100MB

500MB

1000MB

2000MB

PLAN

DESCRIPTION

MONTHLY COST

SET-UP COST

SiteShop Add-on°

Add an online store to your existing website to take secure orders and payments from your customers

$30

$0

SiteShop Solo

Build and run an online store without the need for a regular website - All you need is a domain name (or sub-domain) so your customers can locate you on the internet.

$35

$64

°The SiteShop Add-on plan is only available to customers with an existing Optus Web Hosting service.

*Excess mailbox storage charges may apply. See Terms and Conditions.

CONTACT YOUR OPTUS REPRESENTATIVE FOR A COMPLETE CONSULTATION OR VISIT WWW.OPTUS.COM.AU/BUSINESSONLINE FOR ONLINE ORDERING OR MORE INFORMATION.

THINGS YOU NEED TO KNOW EVOLVE INTERNET 1. Usage as per guidelines set within Optus Acceptable Use Policy. Optus Evolve Internet is available to eligible business customers (as defined by Optus). Optus Evolve Internet is available only within the Optus coverage area or where extended access is maintained. For commercial and technical reasons, not all businesses in Optus coverage areas can be connected to the service. Some customers will be connected via ‘extended access’. This means the customer is required to have an existing copper phone service and maintain that phone service for the duration of their internet agreement with Optus. Please ask your sales consultant for extended access pricing. Customers must connect to the service on a minimum 12 month contract. Early termination fees apply – details of these can be found in the Standard Form of Agreement. Applications for the service must be in accordance with Optus Evolve Internet Standard Terms and Conditions as outlined in the Standard Form of Agreement. An Acceptable Use Policy applies. A copy of this can be found as an Appendix to the Standard Form of Agreement. Optus reserves the right to amend rates at any time. For technical and commercial reasons, Optus reserves the right to limit uploads and downloads. All prices quoted include GST. Silver Service: Displayed speed is based on Optus network testing. Actual speeds will vary and may be slower. Many factors affect speeds such as, Internet traffic, your hardware and software, the source of your download, and your location. Unused data allowance expires each month. BUSINESS ONLINE Domain Name: Domain Parking is only required when you register multiple domain names and point the extra domains to your website. This feature is available for an additional $120 a year. Customers requiring this functionality should upgrade to a Domain Parking account. Web Hosting: 1. Contract can be terminated on one month’s notice. 2. The hosting space included with each plan is calculated by adding the monthly average of your website storage and the monthly average storage of all mailboxes under your account. Once your server space exceeds the allocated limit, an additional fee of $0.099 per extra MB per month is charged. 3. If your website’s data transfer exceeds the allocated amount per month for your plan, an additional fee may be charged. Please see your Service Description for further details. 4. If you terminate the Optus Web Hosting account with which you are utilising SiteBuilder Easy or Basic, all the content (text) which you have entered into the SiteBuilder interface will be permanently deleted. Manage Exchange Email: Excess storage is calculated at company level, based on the combined total of the average daily storage utility of each Managed Exchange mailbox and the Public Folder (if applicable) under the account across the given month. Excess storage is charged at $0.099 per MB per month. The full monthly charge for each Managed Email Exchange mailbox created will be incurred for the whole or part of your billing month in which the product is enabled. Emails will need to be migrated if you are already using Microsoft® Outlook and choose a $5 or $10 Managed Email Exchange plan. A once off migration fee of $135 per hour will apply if you request Optus to migrate your emails. For more information including Standard Form of Agreement, visit www.optus.com.au/businesonline. To transfer an existing domain name, a registry key is required which will be provided once you have a Business Online account with Optus. Pricing and information correct as at 25th July 2008.

WHAT DO THESE TERMS MEAN? SILVER SERVICE Is an ADSL2+ (Asymmetric Digital Subscriber Line) service which offers both Asymmetrical or Symmetrical access speeds up to 8Mbps/640Kbps. GOLD SERVICE

MINIMUM TOTAL COST - OPTUS EVOLVE INTERNET

Is a BDSL (Business Grade Digital Subscriber Line) service or from a technology view point it means SHDSL (Symmetric High-Bitrate Subscriber Loop).

PLAN

MONTHLY DOWNLOAD USAGE

MIN. MONTHLY SPEND

INSTALLATION FEE (WAIVED ON 36 MTH CONTRACTS)

MIN. TOTAL COST OVER 12 MONTHS

Silver Metro

1GB

$55.00

$1,650.00

$2,310.00

Silver Metro

5GB

$79.20

$1,650.00

$2,600.40

PLATINUM SERVICE

Silver Metro

10GB

$99.00

$1,650.00

$2,838.00

Is a direct fibre access delivered to your business site using Cisco or Alcatel routers connecting you into the Juniper next generation network.

Silver Metro

20GB

$121.00

$1,650.00

$3,102.00

SYMMETRICAL SERVICE

Silver Metro

30GB

$137.50

$1,650.00

$3,300.00

Silver Metro

50GB

$165.00

$1,650.00

$3,630.00

Means you will receive the same upload and download speeds across all options.

Silver Metro

Unlimited

$330.00

$1,650.00

$5,610.00

BUSINESS GRADE NETWORK

Silver Regional

1GB

$60.50

$1,650.00

$2,376.00

Silver Regional

5GB

$87.12

$1,650.00

$2,695.44

Business grade internet services are designed with lower contention and higher network priority than consumer traffic.

Silver Regional

10GB

$108.90

$1,650.00

$2,956.80

Silver Regional

20GB

$133.10

$1,650.00

$3,247.20

Silver Regional

30GB

$151.25

$1,650.00

$3,465.00

Silver Regional

50GB

$181.50

$1,650.00

$3,828.00

Silver Regional

Unlimited

$363.00

$1,650.00

$6,006.00

Gold Metro 512/512Kbps

1GB

$283.25

$1,650.00

$5,049.00

Gold Metro 512/512Kbps

10GB

$591.25

$1,650.00

$8,745.00

Gold Metro 512/512Kbps

20GB

$717.75

$1,650.00

$10,263.00

Gold Metro 512/512Kbps

40GB

$818.95

$1,650.00

$11,477.40

Gold Metro 512/512Kbps

80GB

$920.15

$1,650.00

$12,691.80

Gold Metro 512/512Kbps

150GB

$1,274.35

$1,650.00

$16,942.20

Gold Metro 512/512Kbps

Unlimited

$525.80

$1,650.00

$7,959.60

Gold Regional 512/512Kbps

1GB

$338.25

$1,650.00

$5,709.00

Gold Regional 512/512Kbps

10GB

$646.25

$1,650.00

$9,405.00

Gold Regional 512/512Kbps

20GB

$772.75

$1,650.00

$10,923.00

Gold Regional 512/512Kbps

40GB

$873.95

$1,650.00

$12,137.40

Gold Regional 512/512Kbps

80GB

$975.15

$1,650.00

$13,351.80

Gold Regional 512/512Kbps

150GB

$1,329.35

$1,650.00

$17,602.20

Gold Regional 512/512Kbps

Unlimited

$580.80

$1,650.00

$8,619.60

Platinum Metro 2/2Mbps

1GB

$907.50

$6,600.00

$17,490.00

Platinum Metro 2/2Mbps

Unlimited

$2,090.00

$6,600.00

$31,680.00

TECHNICAL AND FURTHER DETAILS Depending on your type of business, you may require additional services; email and IP addresses, a domain name, website, E-commerce software, and online management – whatever your requirements, we have a solution for you.

IF YOUR AN EXISTING CUSTOMER AND WANT TO SPEAK WITH OUR DEDICATED BUSINESS CUSTOMER SERVICE PLEASE CALL 1300 788 379

Call your Optus Representative on or visit www.optus.com.au/ipnetwork

Pricing and information correct as at 25 July 2008. SingTel Optus Pty Limited ABN 90 052 833 208 1372215 07/08