ICC is a global and independent IT solutions company, providing a comprehensive and customer-focused service to the SME,
Global Support Services ICC is a global and independent IT solutions company, providing a comprehensive and customer-focused service to the SME, enterprise and public sector markets. We’re committed to investing in our resources, our facilities and our training. We believe if you’re going to maintain customer service at high levels, that kind of commitment is essential. Our companies vision is to deliver top class IT services with perfection and efficiency. We have qualified and trained engineers in Europe, North America, South America and Australia, offering a truly global and dynamic reach.
we get IT
Global Support Services Overview • Fully-vetted local engineers Consistently deliver quality results
• 24 X 7 global stock locations Eliminate wait time for spares
• Local procurement Remove import costs
• Transparent governance model
Information disclosure, clarity and accuracy
• Bilingual language capabilities (English and local language)
24x7 International break/fix support • Midrange, high-end and enterprise server hardware maintenance • Enterprise and desktop system maintenance and troubleshooting • 4hr SLAs • 24x7 call centre
Health & Performance Checks • R eport on performance of select server and storage • ICC service (resiliency, best practice, recommendations (firmware, patching, software), environment considerations • Audit service
Configuration Soft Installation, soft configuration, soft best practices. OS, server, storage, infrastructure. Examples: • • • • • •
onfigure storage array into LUNs C Configure OS for best practice Virtualise an estate Configure HCI solution Add logical resiliency to an estate Configure SAN/ ether switches
Smarthands • Wordwide Smarthands services
New Hardware/HCI Install • • • • • • • •
Rack and stack Initialisation Base configuration O/S Installation Virtualisation Storage configuration Storage presentation Data migration
Up to 50% reduction than vendor pricing. Security Cleared and Vendor certified Engineers.
Migration Examples • • • • •
Migrate data to new storage Migrate to the cloud Migrate to new OS Virtualise environment Install and configure pre-migration backup
Upgrade Examples • S torage array: additional disks, firmware*, storage migration • S erver: CPU / memory / IO cards, OS, virtualisation • Infrastructure: SAN switching, IO upgrade and speed upgrade, Ether switching, speed upgrade / hardware refresh *firmware may have vendor restrictions
Global Support Services Overview Country
HP
Cisco
Nortel
Avaya
Microsoft
Maintenance & Warranty
Installation Services
Storage
Enterprise
Servers
Networks & Wi-F
Smarthands
Service
Service Availability
Afghanistan
Call
Call
Call
Call
Call
Call
Call
CALL
CALL
CALL
Albania
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
CALL
CALL
CALL
CALL
9x5
At present no service offered
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Algeria
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
Argentina
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
9x5
SUN
CALL
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Australia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Austria
4
4
4
4
4
4
4
Azerbaijan
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Bahamas
4
4
4
4
4
4
Bahrain
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Banglasesh
4
4
4
4
4
Barbados
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Belarus
4
4
4
4
Belgium
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
SUN
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Belize
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Benin
4
4
Bermuda
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Bhutan
4
Bolvia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
Bosnia & Herzegovina
24x7
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Botswand
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Brazil
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Bulgaria
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Burkina Faso
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Burma (Myanmar)
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Burundi
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Cambodia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Cameroon
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Canada
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Cape Verde
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Cayman Islands
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Central African Republic
CALL
4
CALL
4
CALL
4
4
CALL
CALL
CALL
CALL
CALL
4
4
9x5
Chad
CALL
4
CALL
4
4
CALL
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Chile
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
24x7
China
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Colombia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Comoros
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
4
4
9x5
Congo
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Costa Rica
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Cote d'Ivoire
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Croatia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Cuba
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Cyprus
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Czech Republic
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Denmark
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Djibouti
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
4
4
9x5
Dominica
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Global Support Services Overview Country
HP
Cisco
Nortel
Avaya
Microsoft
Maintenance & Warranty
Installation Services
Storage
Enterprise
Servers
Networks & Wi-F
Smarthands
Service
Dominican Republic
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
East Timor
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Ecuador
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
Egypt
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
El Salvador
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Ecuador
4
4
4
4
4
4
4
Eritrea
CALL
CALL
CALL
CALL
CALL
CALL
CALL
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Equatorial Guinea
CALL
CALL
CALL
CALL
CALL
CALL
Estonia
4
4
4
4
4
4
CALL
CALL
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Ethiopia
4
4
4
4
4
Finland
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Fiji
4
4
4
4
France
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Gabon
4
4
4
Germany
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Gerogia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Ghana
4
Grenada
4
CALL
4
CALL
4
4
4
CALL
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Service Availability
Greece
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Guatemala
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Guinea
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Guinea-Bissau
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Guyana
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Haiti
4
CALL
4
CALL
4
CALL
4
CALL
Check
Check
Check
4
4
9x5
Honduras
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Hungary
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Iceland
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
9x5
India
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Indonesia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Iran
4
4
4
4
4
4
4
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
At present no service offered
Iraq
4
4
4
4
4
4
4
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
At present no service offered
Ireland
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Israel
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Italy
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Jamaica
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Japan
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Jordan
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Kazakhstan
4
4
CALL
CALL
4
CALL
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Kenya
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Korea (South)
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Kosovo
4
4
4
CALL
4
CALL
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Kuwait
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Kyrgyzstan
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
4
4
9x5
Laos
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
CALL
4
9x5
Latvia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Lebanon
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Liberia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Global Support Services Overview Country
HP
Cisco
Nortel
Avaya
Microsoft
Maintenance & Warranty
Installation Services
Storage
Enterprise
Servers
Networks & Wi-F
Smarthands
Service
Libya
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
Liechtenstein
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
CALL
CALL
4
4
9x5
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Lithuania
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
Luxembourg
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
CALL
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
9x5
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Madagascar
4
4
4
4
CALL
CALL
CALL
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Malawi
4
4
4
4
CALL
CALL
CALL
Malaysia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Mali
CALL
4
4
CALL
4
4
Maldives
4
4
4
4
4
4
CALL
CALL
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Malta
4
4
4
4
4
Macedonia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Marshall Islands
4
4
4
CALL
Mexico
4
4
4
4
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
4
4
9x5
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Morocco
4
4
4
Mozambique
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Myanmar
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Namibia
4
Netherlands
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
New Zealand Nigeria
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Norway
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Pakistan
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Paraguay
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Peru
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Philippines
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Poland
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Portugal
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Qatar
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Romania
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Russia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Rwanda
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
San Marino
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Saudi Arabia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Serbia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Sierra Leone
CALL
CALL
CALL
CALL
CALL
CALL
4
CALL
CALL
CALL
CALL
CALL
4
CALL
CALL
Singapore
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
"IBM, HP, Dell, Fujitsu"
CALL
4
24x7
Slovakia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Solvenia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Solomon Islands
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
South Africa
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
SUN
CALL
"IBM, HP, Dell, Fujitsu"
4
4
24x7
South Korea
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Spain
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Sri Lanka
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Sudan
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Sweden
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Switzerland
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Service Availability
Global Support Services Overview Country
HP
Cisco
Nortel
Avaya
Microsoft
Maintenance & Warranty
Installation Services
Storage
Enterprise
Servers
Networks & Wi-F
Smarthands
Service
Service Availability
Syria
Call
Call
Call
Call
Call
Call
Call
Call
Call
Call
Taiwan
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
Call
Call
P
Call
Call
At present no service offered
IBM Unix
"IBM, HP, Dell, Fujitsu"
Call
4
24x7
Tajikistan
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
Tazmania
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Thailand
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Togo
4
4
4
4
4
4
4
Tonga
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Trinidad & Tobago
4
4
4
4
4
4
Tunisia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Turkey
4
4
4
4
4
Turkmenistan
CALL
CALL
CALL
CALL
CALL
4
4
HP/Dell/EMC/NetApp/IBM
CALL
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
CALL
CALL
CALL
CALL
CALL
CALL
CALL
4
4
9x5
Tuvalu
4
4
4
4
UAE
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
CALL
4
9x5
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Uganda
4
4
4
UK
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Ukraine
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
CALL
4
4
24x7
Uruguay
4
USA
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
CALL
4
9x5
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Uzbekistan Venezuela
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Vietnam
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
24 x 7
Yemen
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Zaire
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
CALL
CALL
CALL
"IBM, HP, Dell, Fujitsu"
4
4
9x5
Zambia
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
Zimbabwe
4
4
4
4
4
4
4
HP/Dell/EMC/NetApp/IBM
HP UX
SUN
IBM Unix
"IBM, HP, Dell, Fujitsu"
4
4
24x7
ICC Connection House Sandbeck Lane Wetherby West Yorkshire LS22 7TW
0845 302 1922
[email protected] www.icc4partners.co.uk
Refer to separate capability matrix
