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consumer goods, cook stoves, health products and financial services to the poor. Based on this, the author ...... Providing the sales force with support services can help them avoid focussing on ...... Johannesburg: Unilever. Lighting Africa and ...
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The Bumpy Road to the BoP Addressing the Challenges of Distribution to the Base of the Pyramid A Ghanaian study

Mike Debelak

Graduate School Master of Science in International Business and Trade Master Degree Project No. 2011:23 Supervisor: Niklas Egels-Zandén

Tin yi woga, tin mbe di tooni If a town is far, there is another farther away Dagbani proverb, Northern Ghana

Se wo were fi na wosankofa a, yenkyi There is nothing wrong with learning from hindsight Akan proverb, Ghana


Abstract The Base of the Pyramid (BoP) represents 4 billion individuals living on less than $2 a day. As growth in mature markets stagnate, businesses are now turning to fast-growing BoP markets as a source of untapped growth. Innovations now exist that can help meet the needs of the BoP, from solar-powered lighting and stoves, to water purification systems and nutritionally-enriched foods. Distribution of these products can also help create thousands of opportunities for employment and entrepreneurship. However, BoP customers are often located in remote areas with poor infrastructure, face low levels of affordability and lack access to finance. As a result, finding ways to distribute to these customers in a low-cost, efficient, scalable and sustainable fashion is a major challenge. This paper, “The Bumpy Road to the BoP”, seeks to address that challenge. Based on a review of BoP literature, the paper identifies the key BoP distribution challenges and solutions and categorises these according to the 4As of BoP distribution – Availability, Affordability, Awareness and Acceptability. These challenges and solutions are then further analysed in five BoP ventures in Ghana that distribute lighting products, fast-moving consumer goods, cook stoves, health products and financial services to the poor. Based on this, the author proposes a BoP Distribution Framework, incorporating a set of principles and alternatives for addressing the challenge of distribution. The author’s hope is that this research contributes to improving the effectiveness of BoP distribution around the world by making the road to the BoP a little less bumpy.

Keywords: BoP, Base of the Pyramid, distribution, inclusive business, micro-finance, Ghana


Acknowledgements I would like to thank everyone involved in helping me navigate my personal “bumpy road” to completing this paper. Firstly, I would like to thank Niklas Egels Zandén for encouraging me to challenge the BoP rhetoric and to delve deeper into my own research. I hope we have the chance to work together again. Special thanks go to Danny Mensah and the HealthKeepers Network team for being so welcoming to Ghana and open to my research. Danny – thank you so much for welcoming me to Accra and for being so helpful and friendly. Sally, Jocelia, Christabel, Ernest and Osimpo – thank you for taking me out to meet the HealthKeepers in person. I wish you all the best of luck with the venture. Thanks to Suraj Wahab Ologburo and Ernest Kyei from Toyola for inspiring me with their success story. It is great to see how a locally-based initiative can be so successful and grow so quickly. To Kwaw Albert Eliason, thank you for your insights and assistance. I wish you all the best of luck with the important work you are doing at Lighting Africa. I would also like to thank all the rest who allowed me to pick their brains about their BoP initiatives, including Hugh Whalan, Kobina Abakah Turkson, Ernest Kofi Obeng, Paul Appiah and Obed Yaw Asamany. Finally, I would like to thank my wife, Johanna –for marrying me, for letting me drag you to Ghana and for supporting me throughout this process. Tack min älskling!


Abbreviations BoP

Base of the Pyramid


Corporate Social Responsibility


Ghana Co-operative Susu Collectors Association


HealthKeepers Network


International Finance Corpor