HA RVEY N ASH / KPM G CI O SU RVEY 2017

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Navigating uncertainty CIOs are used to change. The technology sector has been busily reinventing itself on a regular basis since the first commercial computers were launched in the 1950s, each time bringing a new opportunity or challenge. Often in equal measure. But in this year's CIO Survey technology leaders are telling us that change has reached unprecedented levels, and increasingly it is coming from unexpected corners. Few would have predicted the seismic shift caused by recent political change in many western countries. Or the ongoing, and by the reckoning of this survey even more acute, political and economic change in Asia Pacific and beyond. Or how competitors are now co-operating in ‘business ecosystems’. Few would have predicted the astonishing advances that have been made in data analytics, cloud, or – as this year’s survey reveals – automation. Whilst the future might be difficult to predict, what is very clear is that many technology executives are turning this uncertainty into opportunity. They are helping their organisations become more nimble and digital, to navigate through unpredictable change, and to thrive in an uncertain world. Some are going even further and searching and embracing the uncertain: whether that’s taking calculated bets on new innovation, or finding new skills or talent in unexpected places. This year’s Harvey Nash / KPMG CIO Survey shines a light on these important changes. Proudly presenting the views of 4,498 technology executives, it is the largest IT leadership survey ever undertaken. From board priorities to business relationships to careers, the CIO Survey provides critical insights and guidance about how to succeed in this fast-changing environment. We hope the unique insights this CIO Survey brings will help you navigate your organisation, and your career, through an uncertain world.

Albert Ellis, ACA CA(SA) Chief Executive Harvey Nash Group

Lisa Heneghan Global Head of Technology Management Consulting KPMG International

About the Survey The 2017 Harvey Nash/KPMG CIO Survey is the largest IT leadership survey in the world in terms of number of respondents. The survey of 4,498 CIOs and technology leaders was conducted between 19 December 2016 and 3 April 2017, across 86 countries.

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HARVEY NASH / KPMG CIO SURVEY 2017

Contents The Harvey Nash / KPMG CIO Survey is the world’s largest IT leadership survey. For almost two decades it has been covering the issues that matter to technology leaders: from board priorities, to technology strategy, to careers.

www.hnkpmgciosurvey.com The CIO Survey Infographic

Executive Summary

Navigating Uncertainty

Key data from this year’s report.

Dr Jonathan Mitchell, Harvey Nash, gives his perspective on the survey.

How IT leaders are helping their organisations through uncharted territory.

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GLOBAL RESULTS 12

CIO operational priorities

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People, skills and talent

Turbulent times call for IT leaders to increase focus on delivering consistency and stability. And their influence grows.

The skills shortage continues, and growth in female IT leaders stalls.

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Dealing with digital

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Managing the technology function

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CIO careers

More organisations have digital strategies than ever before, but how successful are organisations being with digital?

From automation to robotics, from outsourcing to cloud, how are technology functions changing?

What are the career plans and aspirations from IT leaders across the world? And just how happy are IT leaders?

Special report:

Special report:

Are you a digital leader? KPMG

Digital ecosystem business models