To ensure contractual compliance across all aspects of delivery. 4. ... Ensure team members are conversant with company
Aspiration Training Ltd Job description and personal specification Job title: Department: Responsible to: Salary band: Location: Issue date: Name: Signature:
Head of Operations N/A Managing Director Wales
Purpose of the role: To manage operational performance for the Welsh/English business to ensure company performance targets are realised. Key responsibilities: 1. To manage a team of team leaders/Internal Quality Assurers to ensure operational performance is in-line with company expectation. 2. Implement and monitor quality orientated procedures and processes. 3. To ensure contractual compliance across all aspects of delivery. 4. To satisfy budget requirements. Key duties: 1. Monitor individual assessor, practitioner and team leader performance and provide support and guidance to optimise potential 2. Liaise with External Quality Assurers to ensure the best outcome during visits and inspections 3. In conjunction with team leaders to ensure learners behind plan is maintained at less than 5% 4. In conjunction with team leaders, ensure learner achievement is in-line with government performance targets 5. In conjunction with team leaders, ensure learner and health and safety reviews (vetting/monitoring) are undertaken in line with company policy 6. Review performance and undertake relevant action to address under performance/non-compliance. 7. Undertake one to one’s with direct reports in line with company practice. 8. Agree and set performance targets and personal objectives, on a periodic basis, to satisfy both personal advancement and company goals. 9. Ensure all team members undertake training to satisfy both statutory requirements and personnel development. 10. Ensure team members are conversant with company policies and procedures and ensure compliance. 11. Participate in and chair standardisation, team and company meetings. 12. Ensure team members are resourced to facilitate effective training. 13. Monitor under performance and undertake remedial action where appropriate. 14. Ensure performance satisfies revenue and cost targets contained within team budget. 15. To produce periodic performance reports, as directed by your line manager. 16. Investigate and take action on customer complaints. 17. Undertake projects and initiatives as directed by location manager. 18. Initiate and manage new business initiatives. 19. Participate in and support the annual self appraisal review. 20. Ensure adherence to funding body, inspectorate and awarding body procedures. 21. Maintain and develop internal and external communications. 22. Contribute to sustainability and becoming a global citizen 23. Contribute to promoting and maintaining the Welsh language 24. Ensure that colleagues and learners are safeguarded against all types of bullying or abuse 25. Adhere to ATLs equality and diversity policy in all aspects of work life 26. Partake in industry competitions by completing applications and promoting learners/employers/colleagues
Aspiration Training Ltd Job description and personal specification Management competencies: Criteria
Requirement
Influencing
Ability to influence the direction of the business
Leading by example
To be an excellent role model for other team members
Achieving value for money
Ensuring full compliance with meeting company budgets
Managing change
Ensuring change is successfully implemented into team processes Ensuring realistic objectives are set for team members
Target setting Developing individuals Ownership Problem solving Customer focus
Behavioural competencies: Value Ambition: Always aiming higher Success: Making it happen Personalised: Tailored to individual needs Integrity: Doing the right thing Recognition: Celebrating achievements Embrace: Benefitting from diversity
Personal specification: Criteria Experience/knowledge
Skills
Qualifications
Implement training solutions to ensure team achieve business objectives. Taking responsibility for the performance of the team Implementing innovative solutions to departmental problems Maintaining high levels of customer service within the department
Associated behaviour Ensuring there is a collaborative and inclusive approach to working with all stakeholders (Internal/external) Consistently demonstrating the highest standards of professional conduct Evidence of effective planning, organisation and time management Willingness to aspire to reach full potential by continually improving skills and performance Taking ownership individually and collectively A personal commitment to achieving the highest standards of excellence
Requirement (essential/desirable) Extensive working knowledge of the Work Based Learning (WBL) sector Experience of line management in the WBL sector Organisational skills and a sound attention to detail Competent numeracy skills Excellent IT skills Excellent written and verbal communication skills A1 assessor award V1 verifier award Management level 5 or equivalent
Development opportunities: Higher level qualifications as agreed with line manager/specified on the qualification matrix
