Heads, Hearts and Hands - Dimension Data

Heads, Hearts and Hands Annual Report 2016 Changing lives

Mobilising more people with bicycles in South Africa is one simple, but powerful, way we can change lives.

Qhubeka | Donovan Thorne

Contents 01

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Introduction

Supporting Qhubeka

HHH activities across our regions

Closing

01 Introduction Marilyn Chaplin Group Executive - People and Culture

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Heads, Hearts and Hands | Annual Report 2016 | Changing lives

Mobilising more people with bicycles in South Africa is one simple, but powerful way we can change lives – and it’s an initiative Dimension Data employees across the globe have put their hearts into. Dimension Data’s Heads, Hearts and Hands programme is designed to help our 30,000 great people around the world give back to their local communities and join together in global initiatives. The programme focuses on education, children’s causes, and the environment. A project can be as simple as painting a childcare facility on a volunteer day or sharing knowledge with learners from disadvantaged backgrounds during a technology course. Whatever they do, our people always give back with 100% passion, commitment, and sincerity. This year’s Heads, Hearts, and Hands Annual Report is filled with stories that will touch your heart and inspire hope. For me, it’s a tribute to our strong culture and values, to see our employees selflessly giving of their time and their talent. More than that, it’s exciting to see how our clients, vendors, and partners are becoming part of the fundraising and outreach initiatives of the programme – their willingness and generosity is truly humbling. In 2016, we also grew the programme with Qhubeka. As title sponsors for Team Dimension Data for Qhubeka – who took on this year’s Tour de France for the first time in Dimension Data team colours – we worked with the team owners to align the world of pro-cycling with the Heads, Hearts and Hands programme, and adopted Qhubeka as our global charity. Our goal is to help Qhubeka, a South African-based charity, to provide children with robust, locally made bicycles, getting them to school quicker and safer. We hope to combat learners’ frequent absenteeism as a result of walking to school every day, giving them more time for homework and to enjoy their childhood. While our Qhubeka initiative has its roots in Africa, it’s exciting to see all our regions and employees supporting it. We achieved a successful year with our Heads, Hearts and Hands programme – and we’re delighted to share just a few of our stories with you. Enjoy!

Marilyn Chaplin Group Executive - People and Culture

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02 Supporting Qhubeka We partner with South African-based charity Qhubeka and Team Dimension Data for Qhubeka to make this project a global Heads, Hearts and Hands initiative. We’re changing lives one bicycle at a time – by getting children in Africa to school quicker and safer.

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Qhubeka 5000, our first global activity In July, more than 200 employees from across the globe took part in the Qhubeka 5000 event. This was an international 48-hour interactive fundraising initiative. Team Dimension Data for Qhubeka challenged fans to join them in supporting Qhubeka by choosing one of four routes – from 6km – 208km to help reach their target of 5,000 bikes. As our first ever global Heads, Hearts and Hands activity for Dimension Data, we raised enough funds to donate 18 bikes to Qhubeka.

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Our People and Culture directors get behind this great cause Our Group People and Culture team, partnering with Deloitte UK, was challenged to see how far they could ride in 30 minutes. We raised funds to donate 20 bikes to Qhubeka.

‘The challenge of distance results in increased tardiness, frequent absenteeism, exhaustion and often the complete withdrawal of the child from the education system. Bicycles are the most effective and economical method of quickly addressing this problem.’

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‘Giving rural school children access to bikes is a proven effective way of lifting academic performance.’

Qhubeka | Donovan Thorne 9


Supporting local artists to help raise funds To support fundraising events for Qhubeka, we commissioned the production of 3,000 wire bicycles. African Creative, a company based in Cape Town, took on the challenge of producing the bikes in just two weeks. More than 40 wire artists, all from previously disadvantaged backgrounds, worked on this project. To assist with the work, African Creative outsourced directly to 15 artisans from the Dunoon informal settlement, who helped us to complete this project. We sold Qhubeka beaded bracelets, too, which the Bead Coalition in South Africa made as an income-generating project for rural communities.

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Australia | Victoria

Tour de France launch event In celebration of the Tour de France and to show our support for Qhubeka, Dimension Data in Victoria hosted a Tour de France launch event. The race was streamed live to the event, with food and beverages supplied. An auction was held for a Team Dimension Data for Qhubeka cycling jersey. We raised enough funds for two bikes to be donated to Qhubeka.

‘It was a great turnout on the night and the auctioning of the Team Dimension Data Tour De France jersey was a fun way to raise money for a great cause!’ Dimension Data employee

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Australia | Canberra

Cycle-athon The ACT Account Managers and Branch Management teams in Canberra competed against each other in an effort to see who could raise the most money for Qhubeka. Each participant was ‘locked’ to his or her stationary bike until he or she had cycled for at least 30 minutes or 12 km. A lot of blood, sweat, tears, and smiles were shared around the office, with all riders reaching the 30-minute target. We raised USD 3,650 – enough for 20 bikes for Qhubeka.

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Australia | Queensland

Le Tour de Torment To support Qhubeka, nine volunteers from the leadership teams of Dimension Data, Oakton, and Viiew rode in groups of three for 10 minutes on a spin bike. Employees and guests paid the equivalent of a USD 7 entry fee and were given a ping pong ball. Once the spinning started, guests were asked to vote for the rider they wanted to see progress into the ‘torment round’. To vote for a rider, balls were placed into the jug next to each cyclist’s bike. Additional balls were sold via gold coin donations. At the end of the 10 minutes, the rider with the most balls progressed to the final round. Once all three heats were complete, the three riders who progressed to the final had to cycle for five minutes. The overall winner was determined by a fun dance-off. ‘This event has made a difference in helping improve peoples’ lives through the Qhubeka Foundation.’ – Simon Williams, Executive General Manager, Oakton Queensland and winner of the La Tour de Torment.

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Australia | Queensland

Charity poker night Dimension Data in Queensland, with sponsorship from Palo Alto, VMware, and F5, hosted a successful charity poker night for more than 55 clients, vendors, and employees. We raised USD 5,081, which is enough for 27 bicycles for Qhubeka.

‘By organising this event, you have genuinely made a difference in helping to improve peoples’ lives through the Qhubeka charity.’ Dimension Data employee

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Group Head Office | UK

Trailblazer Sam Samantha Jones, Group Services Programme Director, took on a 100 km charity trail run for Qhubeka. She raised USD 531, enough to provide three bikes for Qhubeka.

‘It was a long way and my feet are sore but at least the lives – and feet – of two children will benefit, so it was worth a few blisters and lost toenails!’

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Group Head Office | South Africa

Baking for bikes The Standardised Managed Services Operation team raised funds through making and selling pancakes and cupcakes at the Campus. The team raised enough funds for one bike. ‘It was fun and fantastically supported. It was great to be involved and give time to assist the needy. It was amazing to see how many people bought 20 pancakes but ate only six – a great giving spirit!’ – Conn Wood, Group Senior Practice Manager.

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Group Head Office | Supply Chain Services

Step by step Our Supply Chain Services challenged its employees to walk around the Campus in Johannesburg to raise enough funds to sponsor 10 bicycles. Funds were raised through food sales and personal donations. Through our efforts, we were able to sponsor 10 bicycles. Varushca Vries was the overall winner after completing an impressive 290 laps around the Campus.

‘As a UK resident, driving alone north of Johannesburg in my hire car, I exclaimed out loud with delight when two young boys cycled past me, laughing on their distinctive green Qhubeka bikes… I smiled as I thought to myself ‘in a small way I was part of that happiness.’ Liz Turner, Group Services Enablement Manager, SI Services

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‘I do this for the continent of Africa. To get 5,000 kids on bikes.’ Mark Cavendish, Team Dimension Data for Qhubeka sprinter

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Americas | San Diego

Tour of California, San Diego coffee ride Friends and fans of Team Dimension Data for Qhubeka had a great day out at our San Diego Coffee Ride before the start of the Tour of California. Professional cyclists spent time with fans when we stopped for coffee midway. All funds raised went to Qhubeka.

‘Knowing that all these efforts will bring smiles to some child somewhere and give him or her a better quality of life makes it all worthwhile.’ Catherine Tan, APAC HHH coordinator

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ITaaS | Ireland

Rebel Tour David Walsh, an ITaaS Solution Architect in Ireland, participated in the Rebel Tour as part of a week-long effort to raise funds for Qhubeka. David clocked up 560 km on a stationary bike, which is the distance from the most southern-most point to the northern-most point of Ireland. With the support of colleagues selling cakes and making donations, David raised enough funds to donate four bikes to Qhubeka.

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Europe | UK

Charity day Dimension Data employees from the Waterfront office in the UK held a charity day, which included a barbecue. We hosted a bike raffle and a cake sale to raise funds for Qhubeka, and made USD 1,080, which is enough for six bikes for Qhubeka.

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Europe | UK

South Downs ride Four employees from Dimension Data in the UK took on the challenge of cycling across the South Downs Way. The South Downs Way is a long-distance footpath and bridleway running along the South Downs in southern England. They spent more than nine hours cycling through the hills and valleys on mountain bikes. The team raised USD 2,622 for Qhubeka (146 bikes).

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Europe | Belgium

Quiz evening As part of our annual Quiz Evening fundraising activities, Dimension Data in Belgium generously donated USD 658 to Qhukeba, which is enough for three bikes.

‘I am so proud of Europe and all of your efforts to raise donations to make such a difference!’ Liz Daly, Europe HHH coordinator

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Europe | Netherlands

All on board to support Qhubeka Employees in the Netherlands supported Qhubeka through a variety of activities. For every completed customer satisfaction questionnaire, we donated USD 10 to Qhubeka. Our clients were informed of the initiative and this resulted in a higher than usual number of completed questionnaires. At the annual Dutch IT exhibition, working with our vendor partners, we donated USD 3.5 of every pre-registered attendee to our stand to Qhubeka. Before our Sales Kick-Off, we worked with our office caterers and provided a daily Qhubeka-branded meal or snack for employees; a portion of the price was donated to Qhubeka. Our great people also organised their own Qhubeka events, such as a movie night and cake sale. Some employees chose to cycle to work and donated the cost of fuel saved to Qhubeka. We raised enough funds to donate 54 bicycles to Qhubeka.

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Middle East & Africa | South Africa

Distributing bikes in Soweto Five Dimension Data cycling teams participating in the 2015 Absa Cape Epic helped to raise funds for 55 bicycles for Qhubeka. The bikes were presented to learners from Noordgesig High School. A ceremony, held in conjunction with the City of Johannesburg, was part of the handover in March. Later in the year, again with the City, we distributed a further 60 bicycles to learners from Selelekela Secondary School.

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Taking on Jo’burg with the Telkom 947 A committed team of employees from Middle East & Africa and Group Head Office in South Africa teamed up with Qhubeka to raise funds by competing in Johannesburg’s toughest cycle race: the Telkom 947 Cycle Challenge. The race covers 94 km in and around the city. We mobilised 150 cyclists to raise enough funds to be able to purchase more than 100 bicycles for the charity. In the build up to the race, we had an opportunity to meet and ride with Doug Ryder, owner of Team Dimension Data for Qhubeka.

‘Being involved in Qhubeka made me want to do more and contribute in building the future of young South Africans. It speaks to who I am and what I strive for. I have learned that not everything is about me, but there is so much more I can do to impact lives positively.’ Neo Moselekwa, Merchants HHH coordinator

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Everesting Cycle Challenge Chris Lewis, Programme Management Office Operations Manager for Middle East & Africa, took part in a Qhubeka fundraising initiative. He cycled for almost eight hours through the night as part of an Everesting Challenge, where cyclists ride the equivalent height of Mount Everest (8,848m). The challenge raised USD 7,100, which means 38 bikes for Qhubeka.

NTT

Collaborating to change lives The NTT and Dimension Data Collaboration Team donated enough funds to provide 11 children with bicycles.

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Asia Pacific

Annual Sales Kick-Off At our Annual Sales Kick-Off in November, the participants and partners helped to raise enough to fund 32 Qhubeka bicycles. Over the two days, a constant stream of donors came to the Qhubeka booth and did their bit, helping to change children’s lives in South Africa.

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Asia Pacific

Race-2-Raise Online cycling game, Zwift, teamed up with Team Dimension Data for Qhubeka to contribute to Qhubeka’s fundraising goal of providing 5,000 bicycles. Zwift offered its users the option to donate to the cause and, in return, provided in-game incentives, such as a Team Dimension Data jersey or a special yellow Cervelo bicycle, for their avatars. We decided to make the campaign ‘live’ with a Race-2-Raise iniative. We introduced Zwift to our employees in the Singapore office, our ITaaS employees, and at the recent Asia Pacific Sales Kick-Off. For a small donation to Qhubeka, they could attempt a 200 m sprint. The participant with the fastest time had a Qhubeka bicycle donated in his or her name. We raised enough funds for 13 bicycles for Qhubeka. Our ITaaS team also set up an immersive virtual cycling experience via Zwift, and raised USD 464 – enough for two bicycles.

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Asia Pacific | Singapore

Qhubeka Fun(d) Fridays! In our ongoing efforts to raise funds for Qhubeka, employees in the Singapore office sold popcorn on Fridays. For a donation of just USD 2, employees could enjoy freshly popped popcorn and contribute to putting more children on bicycles.

‘Dimension Data as an organisation and the employees individually have embraced the Qhubeka cause from all corners of the globe with incredible energy. The passionate support we have received has been unlike anything we have experienced to date. We look forward to accelerating the ambitions of South Africans and positively shifting our shared communities in 2017, and beyond.’ Matt Fendick, Client Relations Manager, Qhubeka 30


Qhubeka 2016 For the first time in our history, employees across all our regions got behind one charity to change lives. Through our partnership with Qhubeka in 2016, our passionate employees from around the globe have given of their time and resources to change the lives of 924 children in South Africa. With their Qhubeka bikes, these children can now get to school quicker, easier and safer, giving them more time to focus on their studies and enjoy their childhood. We’re proud to be enabling greatness through our Heads, Hearts and Hands for Qhubeka programme, and look forward to changing even more lives in 2017!

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Total bikes: 924

Total USD: 169,092 31

03 HHH activities across our regions Our people across all our regions have contributed to the success of Heads, Hearts and Hands during 2016. Here are some of the activities our great people are doing to live the values of our programme.

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Heads, Hearts and Hands | Annual Report 2016| Changing lives

Asia Pacific

World Vision Dimension Data Asia Pacific celebrated a 10-year partnership with World Vision with a number of initiatives across the region. Over the 10 years, Dimension Data in India has sponsored the empowerment of 50 children living in dire circumstances. The sponsorship will ensure these children have access to education and healthcare. Under the World Vision sponsorship programme, we’ve enabled more than 2,000 children to receive education and clean water, as well learning life skills. At the Leadership Forum event in Vietnam, under the World Vision One Life Fund programme, Dimension Data Asia Pacific presented a donation of USD 10,000 to World Vision International, and 20 bicycles for children and families. As part of the Ride-2-School programme, Dimension Data in Thailand raised enough funds in one day at the Leadership Forum, Singapore for 750 bicycles. An additional 500 bicycles were presented to the children in Petchaburi, Thailand. Dimension Data in Hong Kong participated in the Used Book Recycling Campaign to collect donated books. We recruited 31 volunteer employees to support the Book Charity Sale Week. Donations will support Tianjin Wuqing Children’s Rehabilitation Centre for children with disabilities. Dimension Data in Malaysia currently sponsors 20 children from various countries in Asia through the Sponsor a Child programme.

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Introduction Into the World of Work Merchants, along with Internet Solutions and corporate social value partner Columba Leadership, hosted the annual Introduction Into the World of Work event. The event enables us to introduce Grade 10–12 learners to the various job roles and opportunities at Merchants. We hosted 213 learners and educators in Cape Town and Johannesburg. We had more than 110 volunteers across the two venues to ensure that the event ran smoothly and engaged the minds of these learners.

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Europe | Belgium

Wear your trainers and beat disease Dimension Data in Belgium challenged employees to wear running shoes and count the total number of steps they took in one day, using a smartphone app or pedometer. For every step taken, one cent was donated to the European Leukodystrophies Association. The European Leukodystrophies Association supports those suffering from leukodystrophy – a rare, progressive disease that affects the brain and spinal cord. More than 150 employees took on the challenge to help this charity. We donated USD 11,100 to help fund research to fight against leukodystrophies.

‘Every year I am able to use the 1-day volunteer day leave to give back and this is truly valued by the business. It shows that Dimension Data cares.’ Dimension Data employee

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Americas

Play time … for a great cause Our leaders supported PlayWorks’ Junior Coach programme at their Annual Conference in Salt Lake City. Junior Coaches lead 768 leaders in a game of Follow the Leader. The children’s leadership skills helped us to achieve a Guinness World Record! A USD 5,000 donation to PlayWorks meant 24 GoPro cameras for schools and 90 ChromeBooks for Junior Coaches!

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Asia Pacific | Taiwan

Earth Day For World Earth Day, Dimension Data in Taiwan held a Vegan Carbon Diet, Healthy Happy Earth activity to draw attention to environmental issues and as a call to action to combat climate change. Our goal was to encourage every employee to have one vegan meal a week for six weeks, aiming to reduce carbon emissions. Participants had to upload photos of each meat-free meal on social media to earn a point, and could exchange every three points earned for a raffle ticket. Raffle prizes included a smart watch activity tracker, Starbucks reusable coffee cup, and a USD 20 Metro card. In total, 30 employees took part in the challenge, enjoying 487 vegan meals, with a cumulative carbon reduction of 380 kg. This is equivalent to planting 35 trees.

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Aunty Suzi’s Creche We supported this childcare facility in Cape Town, which is run by a single greatgrandmother, Suzie. She uses a small space in her back garden to look after more than 30 children. A small building has since been erected and we’ve been able to raise funding to provide educational toys, clothing, blankets, lighting, ablutions, and mattresses. We’ve also just launched a project as a challenge for our various departments to provide the facility with security fencing, computers, garden tools, toys, and educational items.

‘Our Heads, Hearts and Hands programme is why I love working at Dimension Data.’ Dimension Data employee

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Australia

Starlight Children’s Foundation security team shopping event The annual Starlight Children’s Foundation security team shopping event took place in Sydney, Melbourne, Brisbane, and Perth. The Dimension Data security team embarked on a shopping spree to buy gifts for the Starlight Children’s Foundation. These were then distributed to children at various children’s hospitals. Our main vendors constributed USD 12,000 in support of the event. We received donations from Checkpoint, F5, Tanium, RSA, CyberArk, Arrow, and Skyhigh Networks. Myer, Australia’s largest department store, is our corporate sponsor and provided access to their stores, with a 15% discount on all items purchased.

‘It’s a wonderful feeling, knowing this event will bring a smile to children who will miss Christmas celebrations at home.’ Dimension Data employee

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Europe | France

Auction for L’étoile de Martin In support of L’étoile de Martin, a charity that helps children suffering from cancer by organising activities in hospitals and supporting cancer research, Dimension Data in France organised an auction during the annual Sales Kick-Off. We auctioned themed headdresses, which our colleagues made. Some 27 employees, together with a corporate donation, raised USD 2,320. Funds will be used for medical research and supporting art teachers who run activities for the children in several hospitals in Paris.

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Middle East & Africa | Internet Solutions

Learning to code Internet Solutions partnered with Jemma Chait, a computer science student at the University of the Witwatersrand and Massive Open Online Varsity, to host an introductory course to the world of computer programming. More than 30 underprivileged high school learners from Alexandra township in Gauteng participated in the course. We used a fun online game designed to teach learners the basics of coding. Software developers and university students volunteered their time to speak about coding and tutor the students. Four Internet Solutions employees also spoke about their experiences as coders and provided guidance. Prizes were awarded to the learner who progressed the fastest within the course, and the learner who helped his or her fellow learners the most.

‘I’d like to thank you for this opportunity – it’s one more step in my journey towards being a programmer.’ Learner

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‘HHH is very important to me as it gives me pride in my company, that they care enough about more than just the bottom line.’ Dimension Data employee

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Asia Pacific | New Zealand

4thekidz Six employees from the Auckland office spent a day assembling 40 care packs for children in need. They were assisted by 4thekids, an organisation that aids children who have suffered abuse. We had set up collection boxes in our Auckland and Wellington offices for employees to donate goods. We collected teddy bears, blankets, torches, and stationery. Both offices also held a colouring competition during the school holidays to raise awareness of this charity and raise funds.

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Australia | New South Wales

Clean4Shore Dimension Data in Sydney partnered with the Clean4Shore organisation to remove non-native vegetation and dispose of waste from Sydney Harbour, allowing indigenous bushland to regenerate. We sent four groups of 15 people over four days to clear several tonnes of waste in the Hawkesbury River. ‘A big thank you from the inhabitants of Hawkesbury River. Our local oyster farmer arrived with a bunch of high-energy employees from Dimension Data, covered in mud and grime. To my astonishment these men and women piled out of the boat, picking up rubbish, carrying it all back to the boat and taking it away. No signage, no corporate logos shouting out who they were for all to see – just a committed bunch of happy people combining their efforts to make a real difference.’ – Hawkesbury resident The resident was so impressed with the hard work and passion he witnessed, that he phoned Pete Murray, Regional Director New South Wales and ACT, to say thank you for the great work the team was doing. He also phoned a local radio station to share our story.

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Europe | UK

Christmas jumpers The Christmas jumpers campaign encourages employees to wear an unusual or fun Christmasthemed jumper, or jersey, to work. The aim is to raise funds for the Save the Children charity. It’s also an opportunity to create a ‘festive’ work environment for a day. For the Heads, Hearts and Hands committee in Europe, it’s a great opportunity to encourage employees who are sometimes reluctant to get involved in a charity event. Every employee who took part was automatically included in a draw for a bottle of champagne. Altogether, 100 employees participated and we raised USD 990 for Save the Children.

‘Being involved in HHH activities encourages a community spirit among employees and engages a better employee-employer relationship.’ Dimension Data employee

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Children First Children First brings children from developing countries to Australia for life-changing or life-saving surgery not available in their own countries. The Children First Farm at Kilmore serves as a home away from home as these children prepare for and recover from surgery. Our 12 volunteers helped out by gardening, cleaning, and preparing meals at the Farm. We also spent time playing games and enjoying art and crafts with the children.

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Asia Pacific | Philippines

Hapag-Asa feeding programme Our Professional Services team in the Philippines supported the Hapag-Asa Feeding Programme – with 35 employees helping to fight hunger and bring hope to 44 children. We worked with the Caritas Manila charity to provide food for undernourished children. A highlight of the programme was an appearance by Jollibee, mascot of the largest fast-food chain in the Philippines. Jollibee handed out goodies, school bags, stationery, and groceries to the children and their families. We also organised a mini Olympics competition at St Joseph’s Parish in Tondo, Manila. Children eagerly participated in the games to win prizes and learn the value of friendship and sportsmanship.

‘I recently took part in my first HHH activity at Dimension Data. It was life changing. Thank you.’ Dimension Data employee

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Europe | UK

Sharon’s Tri Challenge Sharon Rowan, Return Material Authorisation Manager, UK, took on three tough sporting challenges in aid of Shooting Star Chase, a leading children’s hospice charity caring for babies, children, and young people with life-limiting conditions. She participated in the Fleet Half Marathon, London Marathon, and Sprint Triathlon on behalf of a friend’s child who was diagnosed at six months with a rare brain-formation disorder. Sharon raised USD 3,669 for the charity.

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Middle East & Africa | Internet Solutions

Mandela Day Internet Solutions recorded a successful Mandela Day. Many of our employees took time to give back to their communities in honour of Nelson Mandela. The KwaZulu-Natal Legends in Durban set up a sandwich factory. We made more than 600 sandwiches in just two hours. Foodbank then distributed the sandwiches to children who go to school without breakfast. In Johannesburg, some 50 employees took their one-day volunteer leave and gave back at Afrika Tikkun’s centres of excellence in Alexandra and Diepsloot townships. Some prepared lunch for the children and painted their classrooms and library. Others spent time with the little ones, playing and reading to the children. Ignite held a blanket drive for Mandela Day. We collected and bought more than 120 blankets. One of our sponsors also donated 140 food parcels. Goods were distributed in Riverlea township. Internet Solutions in Bloemfontein, along with our clients, supported William’s Trip Farm School. We replaced furniture as well as a stove and geyser lost to a fire. We also provided general maintenance to the school building and playground.

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Asia Pacific | India

Ride-2-School Dimension Data in India donated 200 bicycles to Thailand’s Ride-2-School programme. The programme received overwhelming support during the Leadership Forum. Generous pledges from country offices allowed the programme to achieve its target of purchasing and distributing 1,000 bicycles to beneficiaries – a total Ride-2-School aimed only to achieve in three years. Our teams in India supported Ride-2-School with a USD 20,000 donation, which was used to buy 200 new bicycles. These bikes will help underprivileged students to shorten their commute time between school and home. Our CEO Kiran Bhagwanani donated the 200 bicycles during the Leadership Forum.

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Europe | UK

Cisco Leaderboard Triathlon Challenge 2016 Three years ago, Phil Smith, Cisco CEO for the UK and Ireland, challenged business leaders from across the UK to compete in the Leaderboard Team Relay Triathlon Challenge to raise money for Sport Relief. For the third challenge, Dimension Data in the UK and Ireland used our Tour de France insights to up our game. We had phones, heart-rate monitors, and had power meters installed and configured to track teams throughout the race. Our team completed the challenge in just 02:08 and secured a top ten finish out of 127 teams. We raised USD 1,288 to support Sport Relief in its outreach programmes for youth, education, and healthcare.

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Middle East & Africa

Saturday School & e-Learning Management System The Saturday School provides supplemental tutoring to underprivileged high school learners in preparation for Grade 12 exams. The programme is targeted at Grade 11 and 12 learners enrolled at public high schools in Gauteng. It aims to enhance their academic potential with emphasis placed on mathematics and physical science. This ultimately leads to improved grades and better chances of qualifying for tertiary education. Our academic highlights and overall achievements have always demonstrated a true reflection of our commitment to education. Each year more than 90% of our Saturday School learners learners go beyond Grade 12 to further their studies at various universities. The Class of 2016 achieved 100% matric pass rate, 100% university entrance, and 86 distinctions among 42 learners. In addition, six bursaries were awarded to learners to study at university. In 2016, Dimension Data partnered with Internet Solutions, Merchants, and Britehouse to roll out the Saturday School programme. The e-Learning Learner Management System continues to make a vast impact by enhancing the quality of education in underserved schools in South Africa, significantly improving the Grade 12 pass rate. We’ve reached and positively impacted the lives of 45,000 learners in more than 100 schools across all nine provinces.

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Britehouse

Corporate Citizenship Award As a result of the outstanding contribution to Corporate Social Investment initiatives by the Britehouse team and the groundbreaking work done with Britehouse GOT-GAME™, Britehouse was awarded the highly coveted Corporate Citizenship Award at the 14th Annual National Business Awards & Conference. Together with its partner, social enterprise, GOT-GAME™, Britehouse focused on erecting and managing digital hubs in order to improve teacher and student development, access to information, employment, empowerment of women, and enterprise development. The hubs are equipped with smart technology and Internet access, and provisioned with an online repository of accredited education resources. They can be set down anywhere to facilitate the empowerment of underserved and underprivileged communities by providing a facility from where teachers, enterprises, and community development projects can be hosted. As the cornerstone of Britehouse’s #67DayDigitalActivationMovement, Britehouse GOTGAME™ is modelled on the United Nations initiative around 67 minutes of activism, in honour of Nelson Mandela.

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ITaaS | India

Khelo Rugby Our ITaaS team in Bangalore collaborated with Jungle Crows, a charitable trust that focuses on the growth and development of young people in disadvantaged communities through sport. We sponsored the Khelo Rugby initiative by donating USD 1,200. Some 20 employees volunteered to support the charity in their activities during the match, as well as interacting with the young rugby players.

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‘I love that Dimension Data believes strongly in giving to the communities. This means a great deal to me on a personal level.’ Dimension Data employee

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Ride2Work Day The annual National Ride2Work Day is the largest celebration of commuter riding in Australia. The main objective is to normalise the idea of riding to work , encouraging more Australians to cycle to work. Employees at Dimension Data in Victoria rode to work to promote the values of getting fit, being healthy, and protecting the environment.

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Americas

Bike MS: City 2 Shore We took to our bikes to support a great cause, with 116 riders from Dimension Data, 54 volunteers, and a staggering USD 116,529 raised at the Bike MS: City 2 Shore ride – a gruelling two-day cycle race in aid of the Multiple Sclerosis Society. This year, Jason Goodall, Janice Mueller, as well as our Brand Ambassador John Maclean, joined the team.

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04 Closing Jason Goodall Group Chief Executive Officer

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Heads, Hearts and Hands | Annual Report 2016| Changing lives

We believe in those who set out to achieve what others say they can’t – and this report is an opportunity to recognise those achievements. Our ambition at Dimension Data is to help our clients to achieve great things in the digital era. We believe technology is reshaping the world of business – it’s also forever changing the world in which we communicate and collaborate. With the rise of a shared economy, this is the era for making the world a better place for all. Nowhere is this more evident than in our Heads, Hearts and Hands programme. As a globally matrixed organisation, operating out of 58 diverse countries and spanning multiple cultures, our employees come together every year to lend their support to the programme. Our great people use Heads, Hearts and Hands to make a difference to communities that don’t always have the opportunities and advantages we often take for granted in our everyday lives. I’m particularly proud of the fantastic support our employees have given to Qhubeka. A Qhubeka bicycle changes a child’s life. It helps him or her to get to school faster and improves academic performance. In this last year, we changed 924 lives in this way – what an amazing achievement! The consistent acts of ordinary people, believing in creating a better future for everybody, can add up to some extraordinary stories, stories that illustrate the power of the values we strive to achieve at Dimension Data – teamwork, integrity, and innovation. We don’t only embrace these values, we live them everyday. Regards,

Jason Goodall Group Chief Executive Officer

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‘Our employees have been incredible this past year in their support of Qhubeka. And this is just the beginning! We look forward to partnering with Qhubeka again this year to shift communities by putting more children on bicycles.’ Sally Cruickshanks, Global HHH coordinator

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Heads, Hearts and Hands Report 2016 For more information, please visit www.dimensiondata.com