care extension support services such as wellness programs and condition ... Healthwise consultants facilitated an onsite
Health Management Partners Client Story How a health and disease management company distinguished itself in the marketplace by using behavior change science to strengthen its services
The Challenge Health Management Partners (HMP) of South Dakota provides a variety of care extension support services such as wellness programs and condition management. HMP uses Healthwise for Care Management to connect care managers to evidence-based health education seamlessly within their workflow. The company focuses on building relationships and strives to provide compassionate care while improving members’ health and reducing costs.
HMP had two main challenges: ++ To make their programs and care plans consistent across service lines. Care managers were sending health education from various resources to patients, and there were significant discrepancies in how the different programs were designed and the kind of information members received. ++ To improve outcomes and demonstrate their value, while also maintaining their member-centric approach.
Healthwise | Client Story: Health Management Partners 2
Our Solution Healthwise provided the tools for HMP to deliver tailored interventions to their members and worked with the organization to find ways to improve coaching efficiency while motivating healthier behaviors and improving outcomes. Integrate Behavior Change HMP wanted to incorporate behavior change best practices into their services to positively affect members’ health behaviors and create lasting change. As part of the Healthwise for Care Management solution, HMP has access to Healthwise® Behavior Change Navigator, a tool that uses behavior change science to facilitate tailored interventions. Navigator allows coaches to quickly identify a person’s behavior change stage, and then suggests the best coaching tips and health education materials to meet that person’s unique needs. Healthwise trained HMP staff on Navigator and motivational interviewing (MI), including best practices for incorporating them into their calls.
Healthwise | Client Story: Health Management Partners 3
Improve Program Design Healthwise consultants facilitated an onsite session with HMP program leadership staff to review and evaluate the organization’s current care plan designs, processes, and outcomes measures. The consultants identified HMP’s strengths and weaknesses and then presented a report of customized best practices to develop and deploy effective health coaching programs. While onsite, Healthwise also observed the coaching staff during calls to see firsthand how program design translated to member interactions. Together, Healthwise and HMP built a roadmap for program optimization based on these evaluations and observations. The steps identified in the roadmap included: ++ Developing consistent programs and care plans. ++ Integrating MI principles and behavior change science into programs and member encounters. ++ Implementing technology enhancements to improve coaching workflow and efficiency.
Healthwise | Client Story: Health Management Partners 4
Benefits HMP optimized their care plans to tailor member interventions and improve
“The engagement with
coaching efficiency. Utilizing Healthwise expertise, strategy and optimization
Healthwise really opened
frameworks made undertaking and completing this effort possible.
our eyes to what needs
Consistent Care Plans
to be done now and
HMP was able to develop consistent programs aligned with best practices in behavioral science. This alignment ensures that members receive the same standard of quality care across all interactions. Using the updated care plans along with Healthwise education also means members receive consistent messaging and information. With this consistency, HMP can now better measure and report on outcomes and their impact on milestones.
prioritized. I also value
Improved Coaching Efficiency
better use educational
HMP streamlined their coaches’ workflow by embedding health education directly within their care management platform. HMP also built in behavior change science and MI prompts into the new care plans to make the coaches’ processes even more efficient and effective. Coaches can now easily deliver tailored interventions to members to support them as they adopt healthier behaviors.
resources with our
the ideas they suggested for using Motivational Interviewing and how to
clients.” —Amber, RN, CCM
Healthwise | Client Story: Health Management Partners 5
Behavior Change Results Healthwise’s approach to behavior change identifies five stages people may go through when working toward healthier behaviors. The support that people need to achieve their goals is different in each stage. As shown in the graph below, people’s stage and needs change over time. Healthwise Behavior Change Navigator helps coaches understand which stage their members are in and suggests appropriate supporting education tailored to the member’s unique needs.
Distribution of Members’ Behavior Change Stage This chart shows how a group of HPM patients moved stages over a 3-month period.
Awareness
Learning
Motivation
Behavior
Sustainability
Before
75% of members with
15%
48%
25%
13%
hypertension changed behavior change stages
After 3 Months
8%
after 3 months 28%
50%
15%
Healthwise | Client Story: Health Management Partners 6
Health Coach RNs felt that Healthwise: Was easy to implement.
69%
of encounters include a
Allowed them to connect more deeply with members. Increased their confidence with coaching.
fulfillment of one or more pieces of health education
Healthwise | Client Story: Health Management Partners 7
