healthcare - Robertson

TRANSFORMING THE BUILT ENVIRONMENT

HEALTHCARE

Welcome to ROBERTSON Robertson is one of the largest independently owned construction, infrastructure and support services companies in the UK, with a strong confirmed order book, diverse income streams and a dedicated, expert workforce. Covering the entire built environment lifecycle, we operate throughout the UK, with offices across Scotland and the North and Midlands of England. The group was established in 1966 by our Executive Chairman, Bill Robertson CBE. His strategy of creating a broad range of companies – run as separate, fully resourced entities – has ensured strong growth, value-creation and career opportunities, and has led to the comprehensive group of well-run companies that exists today. Robertson comprises 21 businesses, directly employing over 2200 people. These include regionally based construction companies, off-site manufacture, timber engineering, facilities management and energy services, a capital projects business dedicated to public sector partnerships, property development, regeneration, civil engineering, building services, asset management, and housebuilding for the private and affordable markets. A strong entrepreneurial culture – built on the foundations of innovation, productivity and sustainability – permeates all our businesses. Although we encompass a variety of separate businesses and capabilities, we are one group with a common goal: working together to transform the built environment.

Creating outstanding HEALTHCARE SPACES Robertson has a long and successful history in the healthcare sector. We have invested in, built and maintained outstanding healthcare facilities since we were established in 1966.

These projects and contracts have all got something in common: understanding the individual needs of our clients, and putting staff, patients and user groups at the centre of every healthcare project, large or small.

Our experience ranges from community health centres and care villages, through specialised mental health and cancer care facilities, to major regional hospitals.

Clockwise from above: Aberdeen Royal Infirmary; Maggie’s Cancer Care Centre, Aberdeen; St John’s Hospital, Livingston.

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An experienced

PROJECT PARTNER Drawing on the strengths of a large and resourceful group – combined with local and specialist expertise ranging from civil engineering to specialist render – we offer the NHS, local authorities and partner organisations a service that covers the entire built environment lifecycle. Below are some of the 21 businesses that make up Team Robertson. Robertson Construction With a host of award-winning and high-profile projects for clients in the healthcare sector under its belt, Robertson Construction comprises a range of regional and specialist businesses. Our comprehensive geographical coverage extends from Yorkshire and the East Midlands right up into the Scottish Highlands and Islands. Our exemplar projects include numerous facilities in north-east England, significant redevelopments for NHS Greater Glasgow, as well as the £81m Matthew Hay Building and refurbishment of the Forresterhill campus in Aberdeen. We often call upon the expertise of our sister companies and specialist divisions, ranging from civil engineering, building services, roofing, rendering and

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joinery to facilities management. We also have a wealth of experience in modular and offsite construction.

Robertson Capital Projects Robertson Capital Projects is a project management and investment company that provides high-quality, community-based infrastructure through its longterm partnerships with public sector clients. This has included over 25 major health and social care projects, raising more than £500m in long-term funding and providing more than 1600 single-room en-suite patient bedrooms.

Robertson Facilities Management Robertson FM has grown from its public-sector roots to include a variety of commercial contracts in the

Transforming the built environment | Healthcare

600

£2 ORDER

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private sector. We have developed a broad range of predominantly self-delivered FM services, which we now provide to more than 55,000 building users cared for by a team of over 850 talented employees. Among many others, these services include mechanical, electrical and building fabric maintenance, grounds maintenance, energy management, security, cleaning, whole-life costing and space utilisation. These are available as individual service lines, as bundled services or as Total FM.

Robertson Engineering Services Robertson Engineering Services has become a leading regional mechanical and electrical building services contractor, having built an outstanding reputation for installation and commissioning. Providing M&E services across the north of England and the Midlands, Robertson Engineering Services undertakes both traditional and design-and-build projects, including specialist trades and renewable technologies.

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2200+ DEDICATED AND EXPERT EMPLOYEES

Robertson Specialist Division Robertson Specialist Division provides proprietary render, plasterwork, mastic and insulated render systems. The business also incorporates an extensive specialist roofing service, undertaking tiling, slating single-ply roofing work, and is moving into other specialist trades, such as partitioning, painting and decorating.

Robertson Timber Engineering For over 30 years, our timber engineering business has been designing, manufacturing and erecting precision-engineered timber for hotel chains, national housebuilders and construction firms right across the UK. With structural timber being the fastest-growing construction method in the UK, the business focuses on exceeding clients’ expectations and reliably meeting build programmes. Robertson Timber Engineering’s innovative products and systems provide cost- and time-savings as well as environmental benefits to our clients and end users.

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HEALTHCARE CASE STUDIES

The following case studies will give a brief taste of our experience in delivering successful healthcare projects, from the delivery of engineered timber frames to the final finishing touches.

Stirling Care Village, Stirling NHS Orkney Hospital, Kirkwall The Matthew Hay Building, Aberdeen Aberdeen Royal Infirmary, Aberdeen Sunderland Royal Hospital, Sunderland Chester-le-Street Community Hospital, Chester-le-Street Maggie’s Cancer Care Centre, Aberdeen Bennachie View Care Home, Inverurie Haven Court South Shields St John’s Hospital: Ward 20, Livingston

Stirling Care Village STIRLING

11000m

2

£35

million

completion

2019

CLIENTS: Stirling Council, NHS Forth Valley and the Scottish Ambulance Service

100+ BEDS

The new Care Village is a joint venture by Stirling Council, NHS Forth Valley and the Scottish Ambulance Service. The Care Village will support the integration of local health and social care services, making it easier for staff to work together to deliver better co-ordinated, more joined-up care to local people – a key aim of the Clackmannanshire and Stirling Health and Social Care Partnership.

cassettes and roof trusses for both buildings, covering a total gross internal floor area of approximately 11,000m2. Robertson Specialist Division will supply and install roughcast/render and concrete roof tiles on one of the buildings.

This will be achieved by bringing a wide range of health and social services together in two new purposebuilt facilities – a Care Hub and a Primary and Urgent Care Centre. The Scottish Ambulance Service will also move to a new station and workshop on the Stirling Community Hospital site. Robertson is involved in many aspects of Stirling Care Village. Robertson Capital Projects have provided investment funding, project management and management services as a partner in hub East Central Scotland. Robertson Central East is the main contractor, while Robertson Timber Engineering will design, supply and install all the pre-fabricated timber panels, floor robertson.co.uk 5 CASE STUDIES INDEX

NHS Orkney Hospital KIRKWALL

FM

25 years

£64

million

completion

2019

CLIENT: NHS Orkney

Robertson is building NHS Orkney’s new £64 million hospital and healthcare facility, which is set to transform the way healthcare services are delivered in the islands. As well as investing in and building this remarkable facility, we will also maintain it for 25 years. This technologically advanced hospital will put people first and make a positive contribution to the environment, local community and economy. It is designed as a strong, contemporary building that is rooted in the culture and context of Orkney. The operation of the facilities, and the needs of staff, patients and user groups, have been considered throughout the design and build process. Delivering a major healthcare project in Orkney presents a unique set of challenges. To solve these, we have taken into account the remoteness of the island, supply chain logistics, local landscape and challenging climatic conditions, as well as specific archaeological and environmental considerations. Supply chain procurement maximises the use of local labour, services and materials in every aspect of the 6

construction, and sub-contract packages have been split into manageable sizes to suit the size of the island supply chain. We are aiming to integrate into the community by providing local employment, training, mentoring and work experience, supporting the community for the next 25 years. PROJECT TEAM Investment: Robertson Capital Projects Architect: Keppie Principal contractor: Robertson Major Projects Structural engineer: AECOM Building services engineer: Tuv Sud Health planning: Capita ICT: Boston Networks Hard FM & lifecycle maintenance: Robertson Facilities Management

CASE STUDIES INDEX


“This development will match our aspirations to deliver the highest quality care and services from fit-forpurpose facilities. Travelling outside of Orkney for routine care will become a thing of the past for many.” Cathie Cowan, NHS Orkney Chief Executive

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The Matthew Hay Building FORESTERHILL CAMPUS

35000m

2

£81

million

completed

2012

CLIENT: NHS Grampian This project involved the construction of a 10-storey Emergency Care Centre in the middle of the biggest teaching hospital campus in Europe. The site was surrounded on all sides by the existing A&E department, a children’s hospital, and a variety of other clinical facilities.

THE MATTHEW HAY BUILDING CONTAINS: Enough plasterboard to clad the

EMPIRE STATE BUILDING

It is an excellent example of Robertson’s ability to deliver a large, complex project – making innovative use of offsite manufacturing techniques – on a tight site in the heart of a live, operational working environment. Within this extremely sensitive setting, and with up to 400 operatives on site at any given time, Robertson undertook major demolition, earthworks, piling operations and concrete formwork, with new retaining structures built immediately adjacent to occupied buildings to protect them during construction.

Flooring that could cover

SEVEN football pitches; 500 MILES of wiring 8000 light fittings

The new building houses a state-of-the-art A&E facility along with all the supporting diagnostic arrangements.

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CASE STUDIES INDEX


Aberdeen Royal Infirmary FORESTERHILL CAMPUS

live

environment

£37

million

completion

2018

CLIENT: NHS Grampian The £37m ARI Reconfiguration Project involves substantial refurbishment and maintenance of Aberdeen Royal Infirmary, predominantly at Foresterhill, one of the largest healthcare campuses in Europe. The work involves a range of reconfiguration and backlog maintenance works to improve the clinical infrastructure and address business continuity issues – with a focus on critical care, infection control, fire strategy, theatre facilities and diagnostics on existing healthcare premises within the site. The sequence of work was driven through clinical risk assessments and prioritisation within NHS Grampian budgets. The final element of the scheme is the refurbishment and backlog maintenance of the Phase 2 Building. This building is considerably larger than the other parts of the project, covering seven surgical/medical floors and two floors for pharmacology and records. Due to its complexity, the funding and decant strategy was split

into four sections in a sequence that would minimise the impact on clinical services, as many facilities had to remain in service at all times. We kept the programme flexible: planned activities could be changed if urgent clinical or estates business requirements were identified. This project brings the hospital up to modern clinical standards and has facilitated a chain of further projects.


Sunderland Royal Hospital SUNDERLAND

live

environment

£1.1

million

completed

2016

CLIENT: City Hospital Sunderland NHS Foundation Trust Robertson Engineering Services installed M&E services for an advanced new endoscopy and pathology unit at Sunderland Royal Hospital. The work was carried out while ensuring that essential clinical services remained up and running. A £6m purpose-designed facility was created at Sunderland Royal Hospital to rationalise and improve endoscopy services in the area. The Sunderland pathology department would continue to include a ‘hot laboratory’, which carries out urgent clinical tests, while non-urgent ‘cold’ tests would be provided at Gateshead. Phased working was employed to allow this hot lab to stay operational throughout the project. The hot lab operates the only blood analysis machine in the North East of England, which had to be available 24 hours a day, 7 days a week.

that we avoided disruption to theatre staff and patients. The works for the new endoscopy department, the larger of the two projects, involved a full stripping out of the ward and re-installation of services for four endoscopy rooms, with the potential for two more in the future.

NHS services remained in use around the endoscopy area, including the pathology lab as well as operating theatres. Careful planning and collaboration ensured

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CASE STUDIES INDEX


Chester-le-Street Community Hospital CHESTER-LE-STREET

44

beds

£14

million

30 years

FM

CLIENT: County Durham & Darlington Acute Hospitals NHS Trust Chester-le-Street Community Hospital is a busy 44bed facility providing inpatient, outpatient and day hospital services. Robertson Capital Projects provided investment while Robertson North East carried out the design and build. Operational from 2003, this has been a flagship project for partnership working and customer relationships ever since. The success of this project relies on a high degree of communication and operational interfaces between the doctors’ surgeries and facilities on site. The onsite FM team manages, coordinates and delivers total FM, lifecycle, minor works and energy management services. These services radiate from our on-site FM hub, from which all aspects of the site can be controlled. One of our key areas of design innovation was the development of the ‘clean and dirty routes’ to and from this bustling FM hub, and the on-site team uses a BEMS system to proactively manage energy consumption.

In all, we have saved the Trust around £100k per year on a contract that has 16 years left to run: a whole-life benefit of £2m.

“Our people here, from the youngest to the oldest, treat the hospital as something they want to be part of.” Mark Nelson, Project Manager


Maggie’s Cancer Care Centre ABERDEEN

award winning project

£1.45 million

completed

2013

CLIENT: Maggie’s Aberdeen was the last key city in Scotland to receive a Maggie’s Cancer Care Centre. This important development allows the organisation to deliver muchneeded support to the population of a large catchment area. Following our work on key projects throughout the NHS Grampian campus in Aberdeen, we had established an excellent relationship with the NHS, and their team recommended us to Maggie’s as a suitable contractor for this ambitious scheme. From first contact in March 2012, we embraced Maggie’s vision and took the project to a successful, safe, on-time and on-budget delivery in August 2013. The project embodied innovative construction approaches, solved commercial and technical challenges, and displayed safe practices during 12

high-risk operations. The building’s unique design combined with its ability to captivate and enthuse everyone involved - makes Maggie’s in Aberdeen a very special project indeed. Our team’s commitment to the project went beyond design and construction, as they organised and “You would be proud on a daily basis to see how your building is used and the impact it has on visitors. I thought that I was convinced of the power of the physical environment to effect change in behaviour and mood previously, but seeing the way people react when they come in (and return) really is something special.” Sharon O’Loan, Director of Fundraising, Maggie’s, Scotland

CASE STUDIES INDEX


participated in several fundraising events - including the Maggie’s Monster challenge, which involved a 31mile bike ride followed by a 41-mile hike, literally going the extra mile for Maggie’s. Robertson regularly facilitated and hosted site walkarounds with potential donors, which helped the client secure several large contributions towards the build/ operational budget. Maggie’s in Aberdeen has a small footprint, but a large impact - on the client, on Robertson and the wider project team, and most importantly on the people who use the centre.

CONSTRUCTION NEWS AWARDS 2014

Project of the Year (under £10m) BUILDING AWARDS 2014:

Small Project of the Year (up to £5m)


Bennachie View Care Home INVERURIE

60

beds

£9.3

million

completed

2015

CLIENT: Aberdeenshire Council We built a new care village for Aberdeenshire Council in the town of Inverurie. The village incorporates a 60-bed modern care home, as well as eight semi-detached cottages to provide independent living facilities.

surrounding forestry resources, while solar panels generate some of the hot water. BMS controls ensure that the systems are running economically, and allow the Council to remotely monitor the plant.

Aberdeenshire District Council needed to provide a range of housing and care options for older people in the area. In partnership with NHS Grampian, 10 bedrooms within the care home host a specialist dementia facility that was previously a part of Inverurie Hospital. The main building of Bennachie View has a central core area that branches off into five separate households. Each household is made up of 12 single bedrooms with en-suite bathrooms, a living room, dining room, assisted bathroom, a visiting services room and a lounge space. The mechanical and electrical services are designed to keep the client’s energy costs to a minimum. Energy-efficient dual gas and biomass systems provide district heating to all properties, making use of the 14

CASE STUDIES INDEX


Haven Court SOUTH TYNESIDE

dementia friendly design

£7.1

completed

million

2016

CLIENT: South Tyneside NHS Foundation Trust on behalf of South Tyneside Council Haven Court is a care hub built in the grounds of South Tyneside District Hospital. It has been designed to integrate a range of services including residential, day and respite care, as well as rehabilitation, particularly for older people with dementia. The emphasis is on helping patients to live as independently as possible, with a rehabilitation and therapeutic service on offer to help them return to their own homes when the time is right. Robertson North East England constructed the building to a design that would bring a variety of care services together into a single hub, while Robertson Engineering Services delivered the M&E design to accommodate the special requirements of elderly users. The interior is designed using colour schemes that help people find their way around, and also includes various elements that support independent living and general wellbeing. Hard landscaping works included internal courtyards that provide a safe and calm area to relax and recover.

• No major plant was situated near the bedrooms so future maintenance would not affect patients. • Underfloor heating with local control provides a comfortable environment in each room. This required coordination of various elements including damp-proof membrane, floor insulation and dry lining. • All bedrooms had en-suite facilities consisting of walk-in shower, toilet and wash hand basin. • The heating and hot water for the entire building is provided from a central plant room, which can be monitored and controlled to suit the needs of the end users. • Dimmable corridor lighting is set to provide gentle, 10% illumination at night.


St John’s Hospital: Ward 20 LIVINGSTON

10 extra theatre sessions

£2.5

million

completed

2017

CLIENT: NHS Lothian

RMF Health, a joint venture company, has delivered a £2.5m redevelopment to Ward 20 at St John’s Hospital in Livingston, in partnership with NHS Lothian. The project saw a new theatre built for eye and hand surgery patients, within the existing Ward 20, to support pre- and post-operative care. St John’s Hospital is the regional hand trauma unit and is the referral and treatment centre for patients throughout Lothian.

“I’m delighted - this refurbishment will vastly improve the access for patients to these services.” – Aris Tyrothoulakis, Interim Site Director, St John’s Hospital, NHS Lothian

Expanding surgical capacity A new theatre had been identified as an area for improvement, so that more patients could be seen. The existing Ward 20 was located on the second floor of the hospital and had one operational theatre. The new accommodation now includes an additional theatre with the existing theatre converted into one with laminar flow ventilation that can reduce infection. The refurbishment also created a new day surgery unit that means patients have better access to services for eye and hand treatment. This unit will concentrate on providing pre-assessment, elective surgery and trauma surgery for both disciplines. There is now the additional capacity for up to ten theatre sessions per week. 16

CASE STUDIES INDEX


Transforming COMMUNITIES Our extensive involvement in projects and contracts across the UK has shown us that it is in our own interest – as well as in the interest of the communities where we work – to create long-term, local benefits from the projects we deliver.

In particular, we target young people and long-term unemployed people by providing career opportunities and training – with the aim of developing their potential while also strengthening the backbone of our future business.

Core to our approach is the creation of strong relationships, which we combine with innovative thinking to generate positive outcomes. We support and develop local communities in retaining economic growth and supporting employment.

We focus on forging mutually beneficial relationships that are based on understanding the individual needs of communities. We also support community empowerment, building the community’s capacity to deliver benefits for themselves.

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