IATA - Foundation In Travel & Tourism Diploma Course Description Highlights The Travel & Tourism Industry & The Travel Professionals: • • • • • • • • •
The Role of The Travel Industry Professional & Tourism Business Business Activities That Generate income The 5 A’s Essential To A Successful Destination Business Requirements & Commercial Skills Types of Employment In The Travel & Tourism industry Characteristics, Attributes & Skills Major International Travel & Tourism Organizations Regional & National Travel &Tourism Organizations Responsible Travel & Tourism
Geography In Travel Planning • • • • • • •
Marketing & Selling Travel With Geography Understanding & Reading Maps] Three-Letter City Codes Planning Travel Itineraries World Time Zones & Elapsed Travel Times Local Currencies Around The Worlds Modes of Transport Around The World
Travel Facilities • • • • • •
Travel Documents Healthy & Preventative Measures For Travelers Taxes, Customs & Currencies Travel Insurance Auxiliary Services & Information Supplied By Travel Agents The Travel Information Manual (TIM)
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IATA - Foundation In Travel & Tourism Diploma Air Transport Essentials • • • • • •
Industry, Codes, Terminology & Definitions Flight Schedules Airline Products & Services Important To Passengers The Airport & The Flight Ancillary Services & Baggage Allowance International Air Transportation Regulations
Land Transport: Introduction to Rail Products • • • • • •
Rail Products Around The World The Timetable The Train Journey The Timetable Revisited Using The Internet Special Terms For Tourists
Land Transport: Car & Camper • • • •
The Car Rental Industry The Car Rental Procedures Hints For Your Clients Route Camper Van Rentals
Hotel Products & Services • • • • • • •
Know Your Market Hotel Products The Language of Accommodation Sources of Hotel Payment Hotel Room Rates Hotel Reservations & Payments Hotel Terms & Conditions
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IATA - Foundation In Travel & Tourism Diploma Water Transport • • • • • •
History & Types of Maritime Services Cruising: A Growth Industry Cruises Structure of Cruises Industry Cruise Product Features Cruise Products Benefits
Serving The Travel Customers • • • • • •
Customer Service In The Travel industry Communicating With Customers Customer Service & Technology Winning Customer Loyalty Handling Difficult Customers Coping With Work Stress
Passenger Air Tariff (PAT) IATA Geography & Global Indicators The Journey Fare Selection Currency Rules Specified Routings OW Through Fare Construction Round Trip & Circle Trip Fare Construction Ticketing Credit Cards Taxes, Fees & Charges Children & Infant Passengers Special or Promotion Fares Consolidator & Net Fares Billing & Settlement Plan (BSP)
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IATA - Foundation In Travel & Tourism Diploma Tour Packages • • • •
Types of Tours & Tour Components Tour Brochures & Price Quotations Reservation & Counting Procedures Tour Booking Conditions & Limitation of Liability
Amadeus Basic Course Which Includes: Operate in The Amadeus Selling Platform Environment / Introduction To All Smart Tabs (Hotel, Car, Customer Profiles)/ Display / General Information In The Amadeus Information System/ Display Airline Availability, Schedules & Timetables / Book, Waitlist and Cancel Airline Reservation / Construct A Passenger A Name Record / Retrieve & Modify Passenger Name Record Information / Issue itineraries / Amadeus Online Tools (Checkmytrip & E-Power)
Job Enhancement For Better Employment Course Which Include: Advanced Writing Skills/ Business Etiquette/ Customer Services/ Getting Along In Work Place/ Preparing Your CV/ Preparing For Job Interview Techniques/ PC Knowledge/ Using Applications & Programs
Recommendations With Contracted Travel Agents In Jordan & The Region For Employment
End OF Diploma Certifications & Accreditations • IATA Diploma ( Subjected To Passing Exam At IATA Jordan Regional Office & Payment Of Examination Fee) • Jordan Ministry of Labour • Amadeus Global Distribution System (G.D.S) • Petra Travel & Tourism Institute
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IATA - Foundation In Travel & Tourism Diploma Pre-requisite: • Secondary / High School Leaving Certificate / Diploma • Basic Math Skills • Good English Language Skills
Course Duration: • 3 Months / 3 Days A Week / 3 Hours Per Day Including 1 Break
Course Delivery Methodology: • Class Room With Educator Lead Education & Training
Important Note • Above IATA – Foundation in Travel & Tourism Diploma Entitle Students & Trainees to Advanced Their Academic & Training for Future IATA Courses & Diplomas
Course Language • English & Arabic
Course Examination Language • English
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IATA Examination Schedule 2016 – 2017 / Jordan
September 2016 December 2016 March 2017 June 2017 September 2017 December 2017
Course Name IATA – Foundation in Travel & Tourism Diploma