India Services Sector A Multi-trillion Dollar Opportunity for ... - Deloitte

Apr 1, 2017 - Various universities and institutes in India offer courses in these languages from certificates to doctorates21. Potential for global expansion. According to the ...... Rajasthan. 4%. Punjab. 3%. Madhya Pradesh. 3%. Telangana. 2%. Others. 5%. Tamil Nadu. 22%. India Services Sector | A Multi-trillion Dollar ...
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India Services Sector A Multi-trillion Dollar Opportunity for Global Symbiotic Growth April 2017

India Services Sector | A Multi-trillion Dollar Opportunity for Global Symbiotic Growth

Contents Message from Confederation of Indian Industry Message from Deloitte Executive Summary Trade Facilitation in Services

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Focus Sectors 48 1. Skills 49 2. Education 52 3. Banking & Financial Services 56 4. Healthcare Services 60 5. Information Technology 63 6. Next Gen Cities 69 7. Start-ups / SME in Services 73 8. Media & Entertainment 78 9. Sports Services 83 10. Telecom 88 11. Logistics 93 12. Retail & E-commerce 101 13. Environmental Services 104 14. Energy Services 109 15. Space 115 16. Railway Services 120 17. Professional Services 123 18. Tourism & Hospitality 131 19. Wellness 136 20. Facility Management 140 21. Exhibition and Event Services 143 Emerging Opportunities 146 1. Cyber Security 147 2. Northeast India 151 3. Research & Development 157 About Confederation of Indian Industry 160 About Deloitte 161 Acknowledgements 163 Contacts 164 References 166

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India Services Sector | A Multi-trillion Dollar Opportunity for Global Symbiotic Growth

Message from Confederation of Indian Industry Services sector contributes mora than 60% to India's economy and 28% to the total employment. Attracting highest FDI inflows, services sector is on a growth trajectory driven by digital efforts of the government and highly skilled and low cost manpower. We have witnessed good revenue generation with growing sectoral activities across tourism, healthcare, telecom, information technology, banking, finance, education and space. The new sectors, which have gained significant momentum from government and private players, include sports, railways and retail including e-commerce and hence, these are included as focus areas in the Global Exhibition on Services 2017. These sectors are increasingly gaining global visibility and attracting global players to invest and partner with domestic players. Various government initiatives – Smart Cities, Clean India, Digital India, etc. are creating enabling environment giving further push to the services sectors such as communication, healthcare, environment, technology, energy, banking to name a few. With the right regulatory and policy framework and creating a climate that will ease the way of doing business in India, the services sector can achieve new height and hold an enlarged share of global services trade pie. These conscious efforts of the government to engage with global companies and governments have led to increased investments and participation in India’s strategic initiatives. However, simplified regulations and standards, and the establishment of global rules on services such e-commerce, etc. to facilitate cross-border trade will be critical for future growth.

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CII is proud to collaborate with Deloitte India to release a report on Services sector in India and we hope this would be useful for future businesses. We are happy to release this important report at the prominent event of Global Exhibition on Services 2017 organized jointly by the Ministry of Commerce and Industry, Government of India, Services Export and Promotion Council (SEPC) and Confederation of Industry (CII). The goal of GES is to provide a strong fillip to the global services sector becoming a forum for trade, knowledge exchange, and fresh partnerships between countries, governments, and businesses.

Chandrajit Banerjee Director General, Confederation of Industry

India Services Sector | A Multi-trillion Dollar Opportunity for Global Symbiotic Growth

Message from Deloitte In order to showcase India’s potential in the services sector and the numerous opportunities it presents, the Ministry of Commerce and Industry in association with the Confederation of Indian Industry (CII) and SEPC have organised the third edition of the Global Exhibition on Services (GES), to b