Project management experience; proven ability to set clear objectives, measure ... technologies, and library equipment, such as the catalog, online databases, ... Works with the Learning and Development Training Coordinator to establish.
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INFORMATION SERVICES SUPERVISOR Pay Grade: 9 The Information Services Supervisor works in collaboration with, and under the direction of, the Manager of Adult Services while exhibiting strong independent judgement to oversee all aspects of information services. This position supervises staff and will collaborate with colleagues throughout the library to develop, implement, and evaluate services that meet the information needs of the Skokie community. Minimum Qualifications: (education, experience, and certifications) ● Masters of Library Science from an ALA accredited library school ● 3 or more years of library experience Minimum Competencies: (knowledge, skills, and abilities) ● Outstanding interpersonal and communication skills ● Deep personal commitment to public service ● Broad cultural competency knowledge and skills, and ability to work effectively with a culturally diverse workforce and community ● Ability to work collaboratively with staff throughout the library as well as community partners and organizations ● Ability to anticipate and creatively solve problems with a flexible mindset ● Initiative and independent judgement; ability to work independently and oversee multiple projects while meeting deadlines ● Project management experience; proven ability to set clear objectives, measure and monitor process, progress and results ● Strong organizational skills with attention to detail ● Ability to motivate, inspire, and lead direct reports and other colleagues ● Knowledge and skill in the use of print and electronic resources; proven reference skills ● Ability to provide clear verbal and written communication, to provide interpretation and explanation of information sources, and to provide instruction in the use of resources both 1:1 and to groups ● Demonstrated ability to gather, analyze, and interpret data and to make strategic recommendations and decisions based on such data ● Experience with electronic resource management Preferred Qualifications: ● 2 or more years of recent supervisory experience ● Knowledge of methods used to discover community needs and interests ● Knowledge of current library and information trends

Essential Job Functions: ● Hires, manages, schedules, trains, and reviews performance of staff ● Oversees operations, procedures, and service provided at the Information Services desk and throughout the second floor space (which includes study rooms, public computers, copy center, etc.) ● Proactively seeks out, recommends, and implements improvements and innovations in the area of information services ● Develops and implements a plan to combine two current service desks (Information Services desk and the Tech Help desk) into one service point ● Provides information and reference services to patrons in person, by telephone, and through email and chat ● Helps patrons to identify, locate, and retrieve materials appropriate to their interests or information needs ● Demonstrates, assists, and instructs patrons in the use of information resources, technologies, and library equipment, such as the catalog, online databases, web resources, digital collections, photocopiers, computers, and mobile devices ● In conjunction with the Access Services department, selects, maintains, and trains staff and patrons in the use of reference databases, as well as standing order print reference sources ● Collaborates with the Learning Experiences department and other Adult Services staff to plan, implement, and evaluate active and passive programs for adults in the areas of digital literacy, information literacy, media literacy, civic engagement, and career services ● Collaborates with the Community Engagement department to support community partnerships and community engagement initiatives ● Collaborates with the Virtual Community Engagement department and the library’s Communication and Marketing team to create content for the library’s promotional materials and online presences ● Works with the Learning and Development Training Coordinator to establish regular training for all desk staff in the areas of