Our FREE, impartial service can help resolve your complaint ... companies make it difficult to complain. ... Step 3: Kee
Students – know your rights Got a complaint about your student accommodation, phone contract or energy supplier?
Our FREE, impartial service can help resolve your complaint quickly and fairly. Latest research shows that over 60% of students don’t understand their consumer rights. 62% of students have had issues with student accommodation.
Students - know your rights (LP)
October 2016
29% of students have experienced problems with their energy supplier. Every year UK undergraduates are estimated to be out of pocket to the tune of £262,294,461 26% of students have had problems with a telecoms supplier. Three quarters (73%) of students feel they are taken advantage of by companies. Two thirds (66%) of students feel that companies make it difficult to complain.
Students - know your rights (LP)
October 2016
Six simple steps to become student savvy... Step 1: Be prepared – know what outcome you want. Step 2: Let the company know – tell the company you’re unhappy and give them a chance to fix it. Step 3: Keep a record – make a note of who you contact, when, and what they say. Step 4: Be patient – give the company a reasonable chance to sort it but don’t just let it drop.
Students - know your rights (LP)
October 2016
Step 5: Escalate – look up the company’s complaints procedure online (or ask for it) and follow it. Step 6: Ombudsman Services – if your complaint isn’t sorted in eight weeks or you get a deadlock letter, contact us.
