insert title - Ombudsman Services

accommodation, phone contract or energy supplier? Our FREE, impartial service ... complaints procedure online (or ask for it) and follow it. Step 6: Ombudsman ...
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Students – know your rights Got a complaint about your student accommodation, phone contract or energy supplier?

Our FREE, impartial service can help resolve your complaint quickly and fairly.  Latest research shows that over 60% of students don’t understand their consumer rights.  62% of students have had issues with student accommodation.

Students - know your rights (LP)

October 2016

 29% of students have experienced problems with their energy supplier.  Every year UK undergraduates are estimated to be out of pocket to the tune of £262,294,461  26% of students have had problems with a telecoms supplier.  Three quarters (73%) of students feel they are taken advantage of by companies.  Two thirds (66%) of students feel that companies make it difficult to complain.

Students - know your rights (LP)

October 2016

Six simple steps to become student savvy... Step 1: Be prepared – know what outcome you want. Step 2: Let the company know – tell the company you’re unhappy and give them a chance to fix it. Step 3: Keep a record – make a note of who you contact, when, and what they say. Step 4: Be patient – give the company a reasonable chance to sort it but don’t just let it drop.

Students - know your rights (LP)

October 2016

Step 5: Escalate – look up the company’s complaints procedure online (or ask for it) and follow it. Step 6: Ombudsman Services – if your complaint isn’t sorted in eight weeks or you get a deadlock letter, contact us.

For FREE help contact us

Follow @OmbudServices on Twitter #studentmoans

0330 440 1614 (Communications) 0330 440 1624 (Energy) 0330 440 1634 (Property) www.ombudsman-services.org

Students - know your rights (LP)

October 2016