Mar 13, 2018 - Under the general supervision of the Reception Supervisor, the Front Desk Receptionist assists the depart
Internal/External Job Posting POSITION: SALARY: CLASSIFICATION: HOURS OF WORK: STATUS: CLOSING DATE: COMPETITION #:
Front Desk Receptionist $23.82 per hour plus 14% in lieu of benefits (2016 rate) J06 Clerk ll Primarily evenings, weekends, and holidays as required. The successful applicants must be available to cover for vacation relief during summer holiday season. Auxiliary March 19th, 2018 at 12:00 noon 18-19
SUMMARY Under the general supervision of the Reception Supervisor, the Front Desk Receptionist assists the department in providing customer service and clerical support, including program registration that encourages individuals, families and organizations to participate in and enjoy a wide variety of active and passive recreation activities. The primary objective of the Front Desk Receptionist is to provide a high degree of customer service and clerical support work in an organized and timely manner.
JOB DUTIES & ACCOUNTABILITIES
Provides ‘first contact’ customer service to patrons and staff; Answers all inquiries, in person, telephone and email, directs visitors, provides routine information to facility users and outside agencies regarding programs and services while exemplifying excellent customer service. Provides clerical support in a variety of areas; Operates standard office equipment such as a multi lined phone system, computer, copier and fax machine. Takes registrations, receives and records payments for programs and services. Prepares cash receipts for deposit, deposit summaries and cash reconciliation sheets. Prepares lists and tabulations which may involve simple arithmetic calculations. Performs other related duties as required.
QUALIFICATIONS
High school graduation or equivalent supplemented by courses in customer service, typing and general office practices. Knowledge of office procedures including at least one year's experience in general office work. One year of reception experience, including receiving and processing computerized registrations or similar functions. Must have experience with Windows, MS Word and Excel and database systems (preference will be given to those with Perfect Mind registration system experience).
Experience handling cash and processing cash transactions required. Must have excellent interpersonal, communication (verbal and written), customer service, and public relation skills. Adaptable with the ability to problem solve in a positive solution based manner. Ability to multi-task, prioritize effectively and efficiently complete required work assignments. Ability to be tactful, demonstrate excellent judgment, and work as a positive and effective team member is essential. A clear and current criminal record check is a condition of employment, and is the financial responsibility of the successful candidates.
APPLICATIONS Please submit a cover letter and resume quoting Competition # 18-19 to prior to March 19, 2018 at noon Attention: Human Resources, West Shore Parks & Recreation Society, 1767 Island Highway, Victoria, B.C., V9B 1J1; email:
[email protected] This is a union position. Only those candidates under consideration will be contacted. Posted March 13th, 2018
