empathy and wellbeing. ⢠Which has an effect on the team. ⢠And could impact team-working and productivity. 'Seeing
Learning from social value September 2016
Evaluation in a ‘posttruth’ world
Supporting people and partnerships to make a difference Using social value and generally trying stuff out
Fear of not being good enough
Empowering so we are no longer cap in hand
Getting evaluation right matters, to policy, management and people…
Policies are funded
Services are adapted
Lives are changed
Mandy’s theory about evaluation
Supporting people and partnerships to make a difference
How come people are so unwilling to share?
Mandy’s theory about evaluation
Supporting people and partnerships to make a difference
Don’t let perfection get in the way of progress
Mandy’s theory about evaluation
Supporting people and BBC’s panel of partnerships to make4,000 a households difference
Don’t let perfection get in the way of progress
QALY debate is ongoing – not yet including wellbeing GDP data from many small surveys, with estimates and revisions
MB Associates
Supporting people and partnerships to make a difference
MB Associates works with people across the cultural, learning and care sectors. We are action-focused and combine rigour with creative facilitation; we believe that change is most effective when people are given a real say.
SROIs
MB Associates
Social Return On Investment
• Principles of care and caution
• Proxy values to compare • Account for what you can’t claim • Include knock on effects
Six stages… Scope and people
Story of Change
Evidence
Our impact
SROI
Using what we’ve learnt
SROI impact model
O/C
How many?
How much?
What was due to T? D/W
Attribution
Change due to T
Value per outcome
Total value
Displaced
= # = # £ = ££ + = # = # £ = ££ £ investment
2 case studies
From less, to more embedded
Seeing through new eyes at Elsoms seed distribution, Lincolnshire Creative Carers trained by artists in Suffolk care homes
‘Seeing through new eyes’ the workplace and colleagues
• The chairman wanted to build empathy and wellbeing • Which has an effect on the team • And could impact team-working and productivity
Quality, socially engaged arts
Numbers
• ONS wellbeing data - up 22% • Survey showed 18% increase in empathy • Teams increase productivity • Productivity affects economy
Narrative
• Better photos for honeymoon • Provoking different conversations • ‘Seeing through new eyes’
Learning for Transported
• Work with organisations, but risk of cliques developing • Maximising ‘yield’ • Adding value through installations • Using Story of Change all the time
Suffolk Artlink
Suffolk Artlink
Care sector needs social outcomes, but they are businesses too
Suffolk Artlink used SROI analysis to show care managers the value of investing in artists training carers • We found a very direct impact on staff and resident relationships • Leading to better customer care AND increased productivity
Multiplier effect of working with a service workforce
“I don’t see Creative Carers as a project, I see it as changing the way we work”
Suffolk Artlink
Numbers
• •
Using ‘Dementia Care Mapping’ And quantifying time with residents
Narrative
•
•
•
With surveys, interviews and stories: Knowing Ronald better meant carers could predict distress “I’ve got my mum back”
Suffolk Artlink
Dementia Care Mapping measures levels of motivation and engagement
Even everyday care improved
Before Everyday care:
0%
Organised 18% activity:
After +7%
7%
+16%
34%
Suffolk Artlink
Supporting management decisions
• Using sensitivity analysis, we found the home could get its investment back by targeting just three high need residents
Suffolk Artlink
Coming next is a fully embedded approach
• Now with partnership investment from ACE and 6 care homes • Creative diagnostic for effective targeting; how and what the home wants to change • Artist in residence – to make sure the artists benefit too
Why SROI works
Using numbers and narrative to capture the value and making sure all voices are heard
We believe the combination of a Story of Change and the numbers to illustrate the impact can make a real difference to how these companies perceive their value.
Getting evaluation right matters, to policy, management and people…
Policies are funded
Services are adapted
Lives are changed
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