LinkedIn, Facebook and Twitter, so that we may continue to succeed ...... on Facebook and follow him on Twitter @. SteveGSpeaks. ..... Adele Petit. Katie Siefert.
Comprehensive integrated claims services, business process outsourcing and consulting services for major product lines including: Property and casualty claims management, Workers compensation claims and medical management, and Legal settlement administration Based in Atlanta, Georgia, Crawford & Company is the world’s largest independent provider of claims management solutions to the risk management and insurance industry as well as self-insured entities, with an expansive global network serving clients in more than 70 countries. The Company’s shares are traded on the NYSE under the symbols CRDA and CRDB. EOE 2
Today’s Insurance Professionals® Fall 2015
Vol. 72
Issue 3
www.crawfordandcompany.com
What’s Inside...
MANAGEMENT PERSPECTIVES
8 9
10
A Working Retiree
Pamela Holt
NEW PERSPECTIVES
14
3 Reasons A Balanced Life Is A Better Life
Lumbi Mlambo
Career Burnout
15
Dr. Romie Mushtaq
24
Managing Stress When Change Occurs
28
Why Work-Life Balance is the Wrong Idea
30
Work/Life Balance: It’s Not What you Think it is
Working Your Way through Retirement
12
Michael Bivona
11
5 Sales Productivity Mistakes
16
22
The Right Communications Technology
Jeff Valentine
10 Ways to Find More Time
Tracy Butz
17 18
4 Principles for Staying Cool
Marc Wayshak
12
One is Silver, One is Gold
Sharon Emek
MP
Purge the Pursuit of Perfection
Rest Your Way to Success
Brian Mohr
Esther Spina
TECHNOLOGY TRENDS
Laura Stack
10
Steve Gilliland
ASSOCIATION NEWS
35
Thank You Legacy Foundation Donors
36
Welcome New Members
37
Congratulations New Designation Recipients
38
The Last Line
Laura Stack
Robert J. Cerfolio
19
Survive the Insanity
Tracy Butz
NP
20 The Master Game Michael E. Gerber
TT
AN
Editor’s Note Time for Balance
In this Fall issue of Today’s Insurance Professionals we introduce a plethora of expert opinions, advice and tips for tackling this tough trial of life. We cover a range of topics from productivity, to balance, to the importance of rest, to the most crucial: stress management. My hope for you is to take away new tools that will better equip you to battle stress and achieve a sound work-life balance in your own life.
The challenge of fulfilling a satisfying work-life balance dates back to the mid1800s according to Wikipedia. According to Paul Krassner, anthropologists use a definition of happiness that is ‘to have as little separation as possible between your work and your play’. The expression “work–life balance” was coined in the United Kingdom in the late 1970s to illustrate the balance between an individual’s work and personal life. So, this concept is hardly a new ideal. However, I believe it is, in fact, an increasingly difficult balance to achieve. According to a survey conducted by the National Life Insurance Company, four out of 10 US employees state that their jobs are “very” or “extremely” stressf
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