Tennessee providers, press 3. No NPI, PTAN, Tax ID available, or all other inquiries, press 0. Request copy of remittanc
PALMETTO GBA JJ PART B IVR FLOWCHART 1.877.567.7271
No NPI, PTAN, Tax ID available, or all other inquiries, press 0
Alabama providers, press 1 Georgia providers, press 2 Tennessee providers, press 3
Agent
Receive information on a specific claim or inquiry of a claim, press 1
Receive payment information, press 2
Check eligibility, benefits and deductible information, press 3
Request copy of remittance notice, press 4
Last Three Checks, press 2
Verification
Verification
Payment Floor Information, press 1
Verification
Payment Offset, press 3
Medicare Number
Medicare Number
Verification
Verification
Last 3 Checks Information Given
Payment Information Given
First 6 letters of patient’s last name
Verification
Claim information, press 1
Enter DOS
Repeat Information, press 1
Repeat Information, press 1
Change Provider Number, press 2
Change Provider Number, press 2
Information Given Claim correspondence history, press 2
Payment Info/ Last 3 Checks, press 3
Payment Floor Information, press 3
Check Number, press 1
Medicare Number, press 2
First 6 letters of patient’s last name
Check Number
Medicare Number
Information Given
Another Date, press 3
Payment Information, press 4
First letter(s) of patient’s first name
Part B benefits, deductible, MSP and Managed Care information given
Date of Service
Duplicate Remittance Order
Repeat Information, press 1 Additional Benefits Information, press 2 Part A Eligibility, press 3
13-digit Control #
Change Medicare Number, press 4 Main Menu, press 8
Information Given
Change Provider Number, press 5
Incarceration Information, press 6 Change Medicare Number, press 3
Change Verification, press 4
Medicare Number
Verification
Claims Menu
Claims Menu
Reopening on Denied Claim, press 5
DOS Requested
List of website addresses, press 7
How Medicare pays and redetermination information given
Main Menu, press 8
Main Menu, press 8 End Call, press 9 Speak to a CSR, press 0
Speak to a CSR, press 0
General information or hours of operation, press 8
General Eligibility Requirements, press 1 Managed Care/Rural Health Clinics, press 2
Payment Offset
Remittance Advice Date
First letter of patient’s first name
Date of Birth
Instructions on how Medicare pays and redetermination process, press 6
Web addresses for new legislation, provider issues, provider workshops and top 10 claim submission errors
Multiple surgery/ bundled services, press 3 How allowed amount determined, press 4
Beneficiary notice or elective surgery letter needed, press 5
Hours of Operation, press 6
Provider Outreach, press 7
Main Menu, press 8