job descr job description - Buffalo Tours

4 downloads 119 Views 137KB Size Report
Jul 29, 2015 - Follow up and r the Accounts ... easy access, filing and auditing purposes. For series booking, secure an
www.buffalotours.com

JOB DESCRIPTION Job title:

Reservations Executive

Country/ Department / Branch:

Vietnam/ Inbound Sales and Reservations

Reports directly to:

Reservations Team Leader

Office Location:

Hanoi

Number of employees reporting to this position:

None

Date Job Description issued:

29 July 2015

POSITION PURPOSE To provide outstanding customer service including information on Buffalo Tours products and destinations. To promote Buffalo Tours brand and ensure sales growth. To ensure all bookings confirmed with suppliers acc accurately and efficiently. JOB SPECIFICATIONS Accountabilities

Responsibilities 

Sales & Reservations       Customer service

   

Efficiency

  

Respond to new business opportunities and enquiries in an accurate, appropriate and timely manner Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on BRS in an accurate and timely manner Maintain thorough and up-to-date up date hard copied record for all bookings for easy access, filing and auditing purposes For series booking, secure annual allotment and negotiate best rates with local hotels and suppliers in conjunction with Purchasing and Operations Ensure accuracy and timeliness of monthly invoices to overseas agents and clients as well as payment collection in due time Follow up and reconcile any invoice discrepancies prior to handing over to the Accounts Provide timely and accurate information and excellent support to external customers (agents, suppliers and clients) as well as internal customers (BT offshore sales offices, operating offices, colleagues, tour leaders and guides) Service all internal and external inquiries professionally and efficiently wit within 24 hours or according to business bus needs Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures In conjunction with BT offshore sales offices and operating offices manage agent familiarization trips Maintain good relationship with with Agents (overseas agents, clients, tour lea leaders), Suppliers Follow approved policies and procedures Utilise Thien Minh Group’s product/ services and preferred supplier list to improve cost advantage Cooperate with Operations and Purchasing Team to consistently improve trip profitability

Vietnam | Cambodia | Laos | Thailand | Myanmar | Indonesia | Malaysia | Singapore | Hong Kong | China | Japan

www.buffalotours.com



Implement initiatives to reduce Cost of Goods Sold

PERSON SPECIFICATIONS Knowledge    

University Graduate Fluent in English Travel industry course and/or experience within travel industry Computer skills including fluency in Microsoft Office

Skills          

Good sales skills Good communication and writing skills Good interpersonal skills across a variety of cultures Good organizational and project management skills Able to problem solve and make decisions Able to work under pressure and juggle multiple tasks Flexible and able to work with uncertainties and changing priorities High attention to detail High standards of customer service Able to work independently and with a team

Attitude  Motivation  Passion for travel Buffalo Tours style  Willingness to travel to business trips when required  Able to work flexibly including outside office hours when required. required

Vietnam | Cambodia | Laos | Thailand | Myanmar | Indonesia | Malaysia | Singapore | Hong Kong | China | Japan