job description - Buffalo Tours [PDF]

www.buffalotours.com

JOB DESCRIPTION Job title:

Travel Consultant

Employment status:

Full time

Department:

BTA

Job Location:

Ha Noi

Report to:

Travel Consultant Team Leader

Direct report from:

N/A

ABOUT BUFFALO TOURS This is an exciting opportunity for a professional to join one of the most successful destination management companies in Asia. Buffalo Tours has been operating since 1994, bringing more than 90,000 travellers each year across Vietnam, Cambodia, Laos, Thailand and Myanmar. Our aim is to ‘Discover Your Asia’, with unique and authentic experiences that take you off the well worn tourist path. As part of Thien Minh Group (TMG) one of the leading integrated travel and hospitality groups within Asia, Buffalo Tours offers a one-stop solution for travelers, providing touring activities, accommodation, cruises, transport and travel agency services. With sales offices in Australia, United Kingdom, Russia, United States of America and Japan, and operational offices throughout Asia, we are ever expanding our reach to become Asia’s leading provider of travel services. POSITION PURPOSE To provide a high level of customer service and increase sales at POS To work in a retail Point of Sales (POS) and to sell travel related services to direct clients in person, by email or telephone or online.To provide an excellent quality of service to attract and retain customers. To also provide assistance to the online team when required by Branch Manager.2 Accountabilities   Achieve monthly & annual sales turnover

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Customer Service

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Deliverables Assist clients in finding travel package deals for their needs, included but not limited to land services, accommodation, transfers, air travel, rail tickets, car rentals, travel insurance. Provide competitive but profitable trips assuring that quality of tours is consistently of a high standard. Ensure a minimum of 50% of all enquiries are converted into bookings by quick, detailed and accurate response to enquiries. Focus on up-selling to increase revenue Record all enquiries and bookings Carry out weekly reports to Manager Secure new client sales and retention through high level of customer service Maintain the level of customer service consistent with the positioning of BTA Vietnam Stay educated on domestic tourism information Provide alternatives for customer travel Inform clearly all customers of terms, conditions and cancellation policy for each booking Handle customer complaints with diplomacy and refer to Branch Manager whenever necessary

Vietnam | Cambodia | Laos | Thailand | Myanmar | Indonesia | Malaysia | Singapore | Hong Kong | China | Japan

www.buffalotours.com

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 Office administration  Operations

Accounting SKILL         

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Maintain an excellent personal professional presentation: uniform, air tied, light make up. Carry out tasks as delegated by BTA Branch Manager – Housekeeping, cleaning, cash handling, computer systems maintenance, ordering suppliers, paying accounts, monitoring functioning of equipment and report issues immediately. Book hotels, visas and flights linked to the current booking and ensure all other services are confirmed. Make all reservations using the BRS Check daily amount of cash and credit card payments and report to Direct Sales Manager and accountant

AND ATTRIBUTES Ability to solve problems Creative thinking Ability to relate to people of different cultures and backgrounds International travel experience Willing to travel Friendly and flexible. Able to work independently and with a team High attention to detail Able to work flexibly including outside office hours when required

QUALIFICATIONS AND EXPERIENCE  Undergraduate and graduate degrees in business and/or marketing.  2 years experience in travel & sales  Strong domestic and basic international travel knowledge  Effective oral and written communication skills  Must have strong organizational skills and pay close attention to detail.  Can work independently and as part of a team  Ability to relate to people of different cultures and backgrounds  A passion for travel and an interest in Buffalo Tours products.  Experience working with international community would be a plus WHAT WE OFFER  A competitive salary package with performance pay and annual bonus  Health Care and Personal Accident Insurance 24/24  Educational trips and annual company trip  14 days annual leave, 12 days sick leave  Working Hours: Work in shift, as schedule by the Team leader – BTA Hanoi  Training courses with great career development opportunities  Social club with monthly in/out of office activities  Annual staff party and team building days  Summer vacation within Asian countries

Vietnam | Cambodia | Laos | Thailand | Myanmar | Indonesia | Malaysia | Singapore | Hong Kong | China | Japan