(support services for member acquisition, retention and development) ... Amazon/bookshop administration ... Mail in &
Job Description Head of Member Administration (support services for member acquisition, retention and development)
Job Purpose: Reporting to the Chief Executive as a member of the senior management team, this newly created role is responsible for the administration of all member-related activities and for ensuring members receive an exemplary level of service. Working closely with the Head of Member Engagement and other Heads of Department, the candidate is expected to ensure administrative processes run smoothly while bringing strategic thinking to this fundamental and vital area of the Institute's activity. Responsibilities: • • • • • • • • • • • • • • • •
Team management Member registration & administration Member upgrades administration Monthly reporting Analysis of membership statistics to identify trends and potential corrective activity Member complaints administration Amazon/bookshop administration Study text printing Branch mailings Mail in & out, franking machine administration Photocopier administration/ liaison Contribution to development of existing member services and introduction of new initiatives Contribution to review and development of membership database Stationery ordering, stock control CPD administration Magazine label processing
Person characteristics: • •
Professional membership body background (desirable) Advanced people management skills and ability to work, and contribute, as part
• • • • • •
of a team Administration skills and task-orientated Ability to think on feet when necessary and also to think strategically for the longer term Advanced Word and Excel skills Confident, vibrant and driven Excellent language skills Proven communicator
CICM offers: Competitive salary Life Assurance Scheme 25 days paid holiday Employee Gift Days Excellent working environment Pension Plan Health care package Free fruit Free parking Working with a dynamic and committed team Terms: Monday to Friday 09:00-17:00 To apply: Please send your cv with a covering letter and salary requirement to Head of Human Resources at
[email protected]
Chartered Institute of Credit Management (CICM), The Water Mill, Station Road, South Luffenham LE15 8NB
[email protected] - 01780 722912 - www.cicm.com
