reporting, internal control compliance, account reconciliation, financial audit, and ... accounting and familiarity with
Job Description Customer Care Consultant (Level 1) Department:
Customer Care
Status:
Non Exempt
Reports to:
Customer Care Lead
OVERVIEW: This position is an entry level position and requires limited decision making. Demonstrates persistent optimism even with upset or hostile customers and the ability to cheerfully receive and resolve continuous phone calls throughout the day.
RESPONSIBILITIES: Responsibilities include but are not limited to:
Ensure the customer’s experience is harmonious with our purpose in all aspects of direct customer communication. Answer Phones- direct contact with the consumers, customers, and sales reps. (Point of incoming contacts) Appropriately respond in a prompt and sympathetic manner to positive and negative comments Answer general sales emails for region {status, order changes, cancellations, ordering samples, product questions or product availability) Night/weekend shift starts after sufficient training has been confirmed
EDUCATION & EXPERIENCE: The job typically requires high school graduate reading, communication, math and problem solving skills.
TIME TO PROFICIENCY:
For Internal Use: COMPLEXITY OF DUTIES: Job duties involve repetitive duties and prescribed standard practice requiring some judgment for minor decisions.
SUPERVISION RECEIVED: Standard practice enables the employee to proceed alone on regular duties, referring questionable cases to supervisor or others.
RESPONSIBILITY FOR ERRORS: Probable errors might involve back-checking by others or some minor monetary losses.
CONTACT WITH OTHERS: Contact with persons in other departments to obtain or relay information, requiring courtesy and tact.
CONFIDENTIAL DATA: Has little or no access to confidential data.
MENTAL/VISUAL/AUDITORY DEMAND: Flow of work and character of duties involve normal mental and visual attention along with manual keyboard coordination approximately 75% of the time. Normal or corrected vision is required.
WORKING CONDITIONS: Usual office working conditions, where duties are performed in a sitting position approximately 85% of the time, and 15% of the time spent moving around to other office areas. Uses and lifts normal office files and supplies less than 10 lbs. less than 5% of the time.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Reviewed By Administration: _____________________________ Date: _________
Reviewed By Manager: _____________________________ Date: _________
JOB DESCRIPTION Marketing Manager This position, within the H Contract division of Hooker Furniture Corporation, is a key contributor to the future growth and success of this fast-growing business. The Marketing Manager is responsible for development and execution of various marketing and product management projects. The individual will manage the H Contract brand across all client touch points (advertising, website, social media, trade shows, product literature, etc.) Job Duties:
Develop and execute multi-media promotional plan: o Print, digital, e-mail, public relations, etc. o Monitor results of efforts and management – running reporting usage-trends-projectionsproduct recommendations Identify and recommend participation in national and regional trade marketing events/shows. Coordinate all aspects related to execution of selected events Develop and implement a full social media plan to promote the H Contract brand, introduce new products, and communicate with industry professionals. Provide informational content and engage in dialog using Facebook, Twitter, Instagram, blogs and other relevant options Manage creation and distribution of sales and marketing materials (printed/digital catalogs, finish/material samples, PowerPoint presentations, videos, etc.) Obtain and prepare all technical details for brochures, price lists, and website Manage photography samples and photo shoots. Coordinate details to complete photo shoots in conjunction with creative team Manage the published price list and modify print and digital versions as necessary for price changes, new products, and product data updates Lead the marketing collateral fulfillment process. Communicate requirements to vendor, ensure proper execution, and maintain inventory oversight in partnership with Hooker Furniture liaison Manage H Contract website through coordination with multiple internal and external resources to execute routine maintenance and upgrades as-needed Develop and implement an online library of training videos for sales reps, designers/architects, and customers on a variety of topics (cleaning & maintenance, features & benefits, using E-Link, why H Contract, etc.). Manage annual marketing budget development, invoice approvals, and track spending versus plan Manage fabric vendor relationships. Coordinate graded-in textile program in partnership with H Contract Administrator. Update materials, website, etc. as-needed
Technical Skills Must be passionate about marketing, brand-building, and communications. Must be a quick learner and be proficient with Microsoft Office (Word, Excel, and PowerPoint) and
online navigation. Working knowledge of graphics software and web design a plus. Strong attention to detail with an eye for design. Ability to balance multiple high priority projects with routine tasks. Experience Minimum 5-7 years marketing/brand management experience. Experience developing and implementing a marketing plan for a new or growing business preferred. Knowledge of contract furniture and/or senior living environments highly desirable. Education Bachelor’s degree in marketing, business, design or related field highly preferred.
Hooker Furniture Corporation Job Description Cost Accounting Associate ____________________________________________________________ Department: Cost Accounting Status: Salary Non-Exempt Supervisor: Manager of Cost & Financial Analysis Revised: November 2016 ____________________________________________________________ Overview: Cost Associate will provide support to manager and existing staff, with a predominant role in Fixed Asset accounting, and exposure to budgeting, taxes, inventory control, account analysis, reporting, internal control compliance, account reconciliation, financial audit, and product cost estimation.
Responsibilities:
Fixed Asset accounting, including preparation of monthly depreciation entries, compliance with company Fixed Asset policies, and keeping Fixed Asset details in balance with the general ledger. Provide quarterly information as needed by tax preparers. Report tangible personal property to local taxing authorities. Knowledge of capital budget and preparation of depreciation and property tax budgets annually. Prepare and post monthly closing entries as required. Provide daily oversight of account coding for submitted AP invoices, and validate eligibility for payment. Review and post certain customer credit memos. Set up bank and routing information for new vendors as required. Maintain a library of archived and active lease agreements and contracts. Prepare audit schedules quarterly and provide other materials as requested by external audit. Assist with inventory control at all facilities as needed. Periodically update standard costs in Inventory Management system. Prepare and distribute reports to specified staff and management as assigned. Perform account analysis as needed. Assist Internal Control Auditor with controls testing.
Provide backup to General Accounting in preparation of monthly sales commissions, design fees and royalties. May be asked to set up data and assist with testing of process and software modifications. Undergo cross-training to provide effective backup to other staff when needed. Other duties as assigned.
Education: Bachelor’s degree in Accounting or Business preferred. Experience with automated accounting systems and proficiency with Microsoft Excel are necessities. Past experience with Fixed Asset accounting and familiarity with FAS software are helpful, as is experience with Microsoft Dynamics AX.
Experience: Experience working in a corporate accounting environment is helpful. Strong communication and language skills, both in writing and speaking are needed. Efficiency, attention to detail, a focus on accuracy, and an ability to organize work and to function effectively under deadlines are important.
Supervision received: Works under supervision of Cost Accounting management, but will also receive training from others in the department, and following a training period, will generally be expected to work independently, while retaining support as needed from existing staff. While overtime should not be excessive, availability to work flexible or extended hours on occasion or during busier times is expected. Professional demeanor, self-motivation, and ability to work well with others are required.
Contacts with Others: Daily contact with Cost & General Accounting staff, but will also often be involved with others from various administrative, manufacturing, and distribution areas, as accounting touches virtually all parts of the business. There will also be external contacts with the company’s audit firm, tax preparers, taxing authorities, and tech support.
Confidential Data: A fairly high level of confidentiality is required as the successful candidate will have access to financial statements, budgets, and possibly proprietary information about new product introductions, and is of course subject to insider trading restrictions.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills require of personnel so classified.
