#17.12 Full Time
Manager of Volunteers 919 Pandora This posting is open to all qualified applicants.
Our Place Society (OPS) is an organization with Christian values and principles. We work as a team to create a nurturing atmosphere of home and family, where all are welcomed. A team approach is critical to living out our mission and values and to directing our work. Job Purpose Reporting to the Director of Operations, the Manager of Volunteers is responsible for the oversight and implementation of all functions related to the volunteer program. Also, to keep up to date on current volunteer management trends to ensure OPS is a model of excellence in volunteer administration. Duties and Responsibilities The Manager of Volunteers is responsible for the recruitment, retention, and engagement of Our Place Society volunteers in support of regular operations as well as special events, and the administration of volunteer services. The Manager of Volunteers also oversees a small team that includes a Volunteer Coordinator and seasonal staff as required. Volunteer Recruitment: • Assist managers in identifying gaps and assessing volunteer needs and opportunities to meet operational requirements. • Regularly update and implement volunteer orientation and training plans. • Identify, initiate and foster targeted community partnerships to engage new volunteers and promote the OPS mission, including universities and colleges, churches, and Volunteer Victoria. • Prepare and distribute promotional materials about OPS volunteer services Volunteer Retention: • Ensure volunteers are set up for success by receiving placement specific training, ongoing evaluation and support from managers and staff. • Work with volunteers to successfully resolve conflicts with other volunteers, staff, family members and residents. • Develop and implement a volunteer recognition plan that included education and development opportunities, an annual recognition event, National Volunteer Week activities, and ongoing informal recognition and appreciation. • Represent and advocate for volunteers within the organization.
Family Member Volunteer Engagement: • Engage, evaluate, train, place, schedule and support family member volunteers. • In collaboration with other staff, track, budget and support ongoing volunteer programs including Community Work Service (court ordered hours), PHP (pre-employment skill development through volunteering) and Hands Up (employment skill development). • Evaluate and establish appropriate exit strategies for family member volunteers as needed. Administration: • Oversee placement and scheduling of volunteers, including community and student/youth group placements • Develop and update volunteer services tools and resources (e.g. forms, databases, manuals, I.D badges). • Update and review volunteer policies, procedures, and position descriptions on an annual basis. • Maintain a secure, confidential electronic database of all current volunteer records. • Generate a monthly volunteer management report to be distributed to the Board of Directors to include all volunteer activities and statistics. • Develop goals and objectives for volunteer services which align with those of the organization, and evaluate and monitor performance. • Oversee the volunteer services budget. • Attend meetings and perform other related duties, as required. Qualifications: The Ideal candidate will possess: • • • • • • • • • • •
Post-secondary education and/or an equivalent combination of education and three years’ related experience. Experience with a non-profit organization. Human resources or volunteer management expertise. Ability to be an integral part of change management within the organization. Ability to communicate effectively, both orally and in writing, with people of diverse personal, social and cultural backgrounds. Strong organizational and coordination skills. Ability to work well in a busy work environment and to manage conflicting demands and priorities. Ability to work withi