Jul 26, 2017 - Scheduling new installs, service calls and new phone customers. â Adding new customers. â Basic troub
Job Title: Customer Service Representative Department: Customer Service Location: Nebraska City / Home Posted: 7/26/17
Job Description: Provide customer service to new and existing internet customers. Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Spiral Communications services, resolving billing concerns, basic level 1 troubleshooting, escalating advanced troubleshooting service issues, coordinate schedule for installation technicians, and ensure validity of customers inside of our customer management and support ticket system. Specific Responsibilities: ● Interact with customers by telephone, e-mail, mail and ticket system. ● Answer customer inquiries and solve problems regarding billing, services and products. ● Assess customer needs and interests in order to present Spiral Communication’s products and services. ● Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services. ● Scheduling new installs, service calls and new phone customers ● Adding new customers ● Basic troubleshooting ● Assist District Manager with daily tasks ● Demonstrate courtesy and patience in customer relations. ● Escalate device/connection troubleshooting issue to 2nd Level Tech. ● Receive and process customer payments, office deposits, billing issues ● Perform said tasks efficiently and effectively Preferred Skills/Experience: ● High School Diploma or equivalent, some college preferred. ● 1 + years related experience preferred.
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Excellent communication skills. Customer service and/or sales experience preferred. Data entry and computer experience required. Ability to work evenings, weekends, holidays and overtime when needed.
Job Snapshot: Employment Part-Time Hours lexible times between 8 AM and 9 PM F Job Type dministrative/Clerical A Manages Others No Industry ISP/Telecommunications Required Travel Limited Travel (SW Iowa and SE Nebraska)
Company Overview: Spiral Communications is a small but established technology company with offices in Glenwood, IA, Nebraska City, NE and Sioux City, IA, which specializes in high speed Internet, technology support and services, and wireless community networks. OUR MISSION is to provide reliable, affordable, quality services and support to local, underserved, communities in South & Southwest Iowa and Southeast Nebraska. In addition, Spiral Communications provides technical services and support to several school districts in the area. The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Spiral Communications recognize that an individual with a disability may require an accommodation to enable him/her to successfully perform a job function. Consideration will be given to reasonable accommodations. EEO/AA/M/F/Vet/Disability Employer
Please send resume as well as your generally available schedule to
[email protected] 