Joint Board Program Management Report - Metro Transit - King County

Joint Board Program Management Report 1st Quarter - 2017


1

Table of Contents Report Purpose

3

System Operations Performance Data a)

System Operations – Sales by Fare Product Type and Sales Channel / Location I. II. III.

b)

Sales by Fare Product Type / Channel Apportioned Revenue from Business Account Passport Product Sales at Top 10 Ticket Vending Machine Locations

System Operations - Ridership Transactions / Boardings I. II. III. IV.

ORCA Boardings by Agency Average Weekday Boardings by Month ORCA Boardings by Product Type ORCA Boardings by Passenger Type

4 5 6 7

8 9 10 11 12

c)

System Operations – Retailer Report

13

d)

System Operations – Cards in Circulation and in Use by Type

15

Appendix I. II. III. IV.

Sales by Pass Product Sales at Customer Service Terminal Locations Average Weekday Boardings by Agency Historical ORCA Boardings by Product Type

V. VI.

Historical ORCA Boardings by Passenger Type Overview of Customer Service Activity

17 18 19 20 21 22 23

2

Report Purpose  The primary audience for this report is the seven agency ORCA Joint Board.  The purpose of the report is to provide a high level quarterly overview of the performance of key customer facing system activities.  The data presented may be useful to support business decisions such as the deployment of marketing or financial resources for system enhancements.  The report may be modified at any time at the Joint Board’s request, as our operational experience grows, and/or we introduce system changes.


3

System Operations – Sales by Fare Product Type & Sales/Channel/Location

 This section shows total ORCA fare product sales distributed by E-purse or pass, and sales by location/channel.  This information may support decisions such as the deployment of customer information, marketing resources or management of 3rd party retail outlets.  Unless noted otherwise, all sales revenue is based on date of purchase.


4

Sales by Fare Product Type / Channel Fare Product Business Passport* E-Purse Regional Pass Agency Product Day Pass Total

Q1 2017 $ $ $ $ $ $

30,513,562 16,976,145 12,380,805 2,226,431 59,148 62,156,092

Q1 2016 $ $ $ $ $ $

27,332,827 15,714,425 12,740,175 2,290,089 37,128 58,114,643

Growth 12% 8% -3% -3% 59% 7%

% of Total Sales 49% 27% 20% 4% 0%

FY 2017 $ $ $ $ $ $

30,513,562 16,976,145 12,380,805 2,226,431 59,148 62,156,092

FY 2016 $ $ $ $ $ $

Growth

27,332,827 15,714,425 12,740,175 2,290,089 37,128 58,114,643

12% 8% -3% -3% 59% 7%

% of Total Sales 49% 27% 20% 4% 0%

Passport – Business Passport revenue includes both Regional and Agency Passport products and the monthly apportioned revenue equals 1/12th of the transit portion of the annual contract amounts. *Business

Sales Channel

Q1 2017

Q1 2016

Business Account Website TVM Cardholder Website Retailer Autoload CST / WPCST/ TRU Call Center Total

$ 9,029,077 $ 8,537,556 $ 5,921,290 $ 2,904,735 $ 3,041,470 $ 2,002,855 $ 205,547 $ 31,642,530

$ 9,065,311 $ 8,096,648 $ 5,770,565 $ 3,152,773 $ 2,540,282 $ 1,959,127 $ 197,111 $ 30,781,817

Growth 0% 5% 3% -8% 20% 2% 4% 3%

% of Total Sales 29% 27% 19% 9% 10% 6% 1%

FY 2017

FY 2016

$ 9,029,077 $ 8,537,556 $ 5,921,290 $ 2,904,735 $ 3,041,470 $ 2,002,855 $ 205,547 $ 31,642,530

$ 9,065,311 $ 8,096,648 $ 5,770,565 $ 3,152,773 $ 2,540,282 $ 1,959,127 $ 197,111 $ 30,781,817

Growth 0% 5% 3% -8% 20% 2% 4% 3%

% of Total Sales 29% 27% 19% 9% 10% 6% 1%

Retailer – Some QFC and Safeway stores were impacted by a technical issue that started in mid-March, affecting Retail sales

Sales Mix Business Individual Total

Q1 2017

Q1 2016

$ 39,542,639 $ 36,398,138 $ 22,613,453 $ 21,716,506 $ 62,156,092 $ 58,114,643

Business = Business Passport + Business Account Website Joint Board Program Management Report 1st Quarter - 2017

% of Total FY 2017 Sales 9% 64% $ 39,542,639 $ 4% 36% $ 22,613,453 $ 7% 100% $ 62,156,092 $

Growth

FY 2016 36,398,138 21,716,506 58,114,643

% of Total Sales 9% 64% 4% 36% 7% 100%

Growth

5

Apportioned Revenue from Business Account Passport Product Agency

Q1 2017

King County Metro Sound Transit Community Transit Pierce Transit Kitsap Transit Everett Transit Total

$ $ $ $ $ $ $

Q1 2016

18,834,995 8,966,651 2,295,369 238,296 134,173 44,077 30,513,562

$ $ $ $ $ $ $

Growth

17,911,236 6,814,401 2,176,179 237,366 146,026 47,619 27,332,827

5% 32% 5% 0% -8% -7% 12%

% of Total Apprt Rev 61.7% 29.4% 7.5% 0.8% 0.4% 0.1%

FY 2017

FY 2016

Growth

$ 18,834,995 $ 17,911,236 $ 8,966,651 $ 6,814,401 $ 2,295,369 $ 2,176,179 $ 238,296 $ 237,366 $ 134,173 $ 146,026 $ 44,077 $ 47,619 $ 30,513,562 $ 27,332,827

5% 32% 5% 0% -8% -7% 12%

% of Total Apprt Rev 61.7% 29.4% 7.5% 0.8% 0.4% 0.1%

Sound Transit – growth driven by the University of Washington, ULink opening in March 2016

Share of Apportioned Revenue

Community Transit 7.5%

Pierce Transit 0.8%

Kitsap Transit 0.4%

Pierce Transit 0.9% Community Transit 8.0%

Everett Transit 0.1%

Sound Transit 29.4%

Q1 2017


Kitsap Transit 0.5%

Everett Transit 0.2%

Sound Transit 24.9% King County Metro 61.7%

King County Metro 65.5%

Q1 2016

6

Sales at Top 10 Ticket Vending Machine Sites

TVM Location Westlake University St. Capitol Hill Station International Dist. Bellevue Transit Center Pioneer Square UW Station Sea-Tac Airport Tacoma Dome Station Federal Way Transit Ctr Top 10 Total Other Total

Q1 2017 $ $ $ $ $ $ $ $ $ $ $ $ $

1,688,907 921,574 641,697 477,148 431,448 409,486 357,534 336,069 333,080 299,620 5,896,563 2,640,993 8,537,556

Q1 2016 $ $ $ $ $ $ $ $ $ $ $ $ $

2,015,074 921,049 68,353 463,559 440,963 393,201 45,290 307,578 321,877 275,536 5,252,481 2,844,167 8,096,648

Growth -16% 0% 839% 3% -2% 4% 689% 9% 3% 9% 12% -7% 5%

% of Total TVM Sales 20% 11% 8% 6% 5% 5% 4% 4% 4% 4% 69% 31%

FY 2017 $ $ $ $ $ $ $ $ $ $ $ $ $

1,688,907 921,574 641,697 477,148 431,448 409,486 357,534 336,069 333,080 299,620 5,896,563 2,640,993 8,537,556

FY 2016 $ $ $ $ $ $ $ $ $ $ $ $ $

2,015,074 921,049 68,353 463,559 440,963 393,201 45,290 307,578 321,877 275,536 5,252,481 2,844,167 8,096,648

Growth -16% 0% 839% 3% -2% 4% 689% 9% 3% 9% 12% -7% 5%

% of Total TVM Sales 20% 11% 8% 6% 5% 5% 4% 4% 4% 4% 69% 31%

The percentage is calculated based on the total sales at 33 sites with TVM’s Capitol Hill and UW Station locations started in March 2016 with ULink opening


7

System Operations – Ridership Transactions/Boardings

 This section shows the average weekday ORCA boardings by Agency and the share of those trips to each Agency’s total boardings.  This data supports the annual calculation of the regional share of program operating expenses for individual agencies.


8

ORCA Boardings by Agency

Agency

King County Metro Sound Transit Community Transit Pierce Transit Kitsap Transit Everett Transit WSF Total

Q1 2017

Q1 2016

20,202,457 8,233,707 1,659,884 972,711 574,404 264,035 280,727 32,187,925

20,432,682 6,451,286 1,709,075 1,130,060 604,251 280,212 269,512 30,877,078

% of Total Growth ORCA Boardings -1.1% 27.6% -2.9% -13.9% -4.9% -5.8% 4.2% 4.2%

62.8% 25.6% 5.2% 3.0% 1.8% 0.8% 0.9% 100%

FY 2017

FY 2016

20,202,457 8,233,707 1,659,884 972,711 574,404 264,035 280,727 32,187,925

20,432,682 6,451,286 1,709,075 1,130,060 604,251 280,212 269,512 30,877,078

% of Total Growth ORCA Boardings -1.1% 27.6% -2.9% -13.9% -4.9% -5.8% 4.2% 4.2%

62.8% 25.6% 5.2% 3.0% 1.8% 0.8% 0.9% 100%

Sound Transit – ULink opening March 19, 2016 Pierce Transit – Free fare week March 12 – March 18, 2017; drivers were instructed not to log in to ORCA; both fareboxes and ORCA readers were covered


9

Average Weekday ORCA Boardings by Month Agency

Average Weekday ORCA Boardings March

Community Transit

Average Weekday (ORCA & Non-ORCA) March

ORCA Market vs. Last Share March Qtr

23,912

28,088

85%

3,645

6,406

57%

282,197

403,329

70%

Kitsap Transit

9,190

11,825

78%

Pierce Transit

11,572

23,548

49%

Sound Transit Bus

53,657

64,080

84%

Sound Transit Sounder

15,408

17,172

90%

Sound Transit Link

48,558

67,174

72%

3,981

15,555

26%

Everett Transit King County Metro

Washington State Ferries Total

452,120

        

ORCA Market Share December 83% 58% 65% 75% 48% 77% 89% 67% 21%

637,177

Avg Weekday Boardings 480,000 460,000 440,000

420,000 400,000 380,000

360,000 340,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2017

2016


2015

10

ORCA Boardings by Product Type

Product Type

Business Passport E-Purse Regional Pass Agency Product Day Pass Total

Q1 2017

Q1 2016

15,876,598 14,606,832 8,499,967 8,037,135 7,207,966 7,610,206 578,032 607,690 25,362 15,215 32,187,925 30,877,078

Growth

8.7% 5.8% -5.3% -4.9% 66.7% 4.2%

% of Total ORCA Boardings 49.3% 26.4% 22.4% 1.8% 0.1% 100%

FY 2017

FY 2016

15,876,598 8,499,967 7,207,966 578,032 25,362 32,187,925

14,606,832 8,037,135 7,610,206 607,690 15,215 30,877,078

8.7% 5.8% -5.3% -4.9% 66.7% 4.2%

49.3% 26.4% 22.4% 1.8% 0.1% 100%

Total Q1 ORCA Boardings

Q1 2017 vs. Q1 2016 Boardings 32.4

Millions

Millions

% of Total Growth ORCA Boardings

32.0 31.6

34 30.88

29.09

30 28

31.2

32.19

32 27.64

26 30.8

24

30.4

22

30.0

20 Q1 2016 Regional Regional E-purse Agency Bus & Pass Specific Train Passport


Day Pass

Q1 2017

18 1st Quarter 2014

2015

2016

2017

11

ORCA Boardings by Passenger Type Passenger Type

Adult Disabled Senior Low Income Youth Total

Q1 2017

Q1 2016

25,486,013 1,934,594 1,154,122 1,827,251 1,785,945 32,187,925

24,413,397 2,137,068 1,136,460 1,444,549 1,745,604 30,877,078

% of Total Growth ORCA Boardings 4.4% -9.5% 1.6% 26.5% 2.3% 4.2%

79.2% 6.0% 3.6% 5.7% 5.5% 100%

FY 2017

FY 2016

25,486,013 1,934,594 1,154,122 1,827,251 1,785,945 32,187,925

24,413,397 2,137,068 1,136,460 1,444,549 1,745,604 30,877,078

% of Total Growth ORCA Boardings 4.4% -9.5% 1.6% 26.5% 2.3% 4.2%

79.2% 6.0% 3.6% 5.7% 5.5% 100%

Low Income – ORCA LIFT launched in March 2016 on ST Express & Sounder

Total Q1 ORCA Boardings

32.5

Millions

Millions

Q1 2017 vs. Q1 2016 Boardings

32.0

34 30.88

29.09

30 28

31.5

32.19

32 27.64

26 31.0

24 22

30.5

20 18

30.0

Q1 2016

Adult

Disabled

Youth

Senior


Low Q1 2017 Income

1st Quarter 2014

2015

2016

2017

12

System Operations – Retailer Report

 This section shows ORCA retail sales by quarter, the number of retailer locations by quarter and ORCA sales transactions by retailer.  Top ten (10) retailer locations based on total ORCA sales are also shown. Sales figures are based on settlement date.


13

ORCA Retailer Report Total ORCA Sales Transactions by Retailer (All locations) ORCA Retailer Safeway QFC Bartell Drugs Saar's Market Place Food Market / Thriftway Roger's Market Place Total

Q1 2016 $ $ $ $ $ $ $

1,464,772 1,184,662 248,794 203,189 36,905 14,450 3,152,773

Q2 2016 $ $ $ $ $ $ $

1,526,104 1,283,431 249,905 203,831 36,612 40 3,299,923

Q3 2016

Q4 2016

$ $ $ $ $

1,583,259 1,325,714 234,751 141,427 39,227

$ $ $ $ $

$

3,324,379 $

1,483,429 1,198,196 231,256 72,584 38,154

Q1 2017 $ $ $ $ $

1,479,865 1,129,244 235,539 21,272 38,815

3,023,619 $

2,904,735

Retailer – Some QFC and Safeway stores were impacted by a technical issue that started in mid-March, affecting Retail sales; Saar’s Market Place sales decline largely attributable to closure of Lakewood location in Q3 2016.

Top 10 Individual Retail Locations by Sales Volume Bartells Seattle 3rd & Union Safeway Lakewood QFC Seattle Northgate Safeway Seattle NW Market QFC Seattle Harvard Market Safeway Seattle NE Brooklyn QFC Seattle Wallingford QFC Seattle Ballard QFC Seattle Broadway Market QFC Bellevue Crossroads Total

^

$ $ $ $ $ $ $ $ $ $ $

235,539 74,611 72,770 71,345 70,633 67,502 61,475 60,936 58,750 58,385 831,947

The percentage is calculated based on the total sales at 122 Retailer locations


14

System Operations – ORCA Cards in Circulation and in Use by Type

 This section provides information on issued ORCA cards in circulation and the actual usage of ORCA cards on Agency services.  This information helps Agencies track ORCA card use and assist in their evaluation of their card distribution/outreach strategies.


15

ORCA Cards in Circulation and in Use by Type Issued Cards (Since April 2009) Standard (Adult/Youth /Low Income) Campus RRFP (Disabled/Senior) KC Employee ORCA ID Total

Jan-17 2,500,383 357,531 274,507 25,761 3,158,182

Feb-17 2,526,449 367,570 275,204 25,761 3,194,984

Mar-17 2,542,433 369,070 275,847 25,761 3,213,111

Cards In Use

Jan-17

Feb-17 462,672

Mar-17 493,547

% of Issued Cards in Use

Jan-17

Feb-17 14.5%

Mar-17 15.4%

Total

Reporting for Cards in Use in January is not available


16

Appendix


17

Sales by Pass Product Pass Everett Transit Monthly Reduced Fare Pass Kitsap Transit Full Fare Pass Kitsap Transit Reduced Fare Pass Kitsap Transit Worker/Driver Full Fare Pass Metro Monthly Access Pass Metro Monthly Vanpool Pass 1 Zone Metro Monthly Vanpool Pass 2 Zone Metro Monthly Adult Pass Peak Pierce Transit Reduced Fare Monthly Pass Pierce Transit Summer Youth Pass PT Adult All-Day Pass PT Youth/Senior/Disabled All-Day Pass WSF Ana-Lopez/Shaw/Orcas/F Harbor 10-Ride WSF Central Sound Monthly Pass WSF Central Sound Passenger 10-Ride WSF Fauntleroy-Southworth Monthly Pass WSF Fauntleroy-Southworth Passenger 10-Ride WSF Mukilteo-Clinton Monthly Pass WSF Mukilteo-Clinton Passenger 10-Ride WSF Port Townsend - Coupeville Monthly Pass WSF Port Townsend-Coupeville Passenger 20-Ride WSF Vashon Island Monthly Pass WSF Vashon Island Passenger 10-Ride Total Agency Product

Pass *Business Passport Total Business Passport

Q1 2017 $ 1,899 $ 172,400 $ 122,050 $ 417,100 $ 116,361 $ 108,603 $ 102,024 $ $ $ 855 $ 1,285 $ 195 $ $ 1,031,973 $ 48,914 $ 38,423 $ 1,436 $ 40,354 $ 1,747 $ $ 54 $ 20,114 $ 644 $ 2,226,431

Q1 FY FY 2016 YoY 2017 2016 YoY $ 1,989 -5% $ 1,899 $ 1,989 -5% $ 172,350 0% $ 172,400 $ 172,350 0% $ 124,800 -2% $ 122,050 $ 124,800 -2% $ 430,767 -3% $ 417,100 $ 430,767 -3% $ 128,268 -9% $ 116,361 $ 128,268 -9% $ 108,999 0% $ 108,603 $ 108,999 0% $ 134,316 -24% $ 102,024 $ 134,316 -24% $ 117 0% $ $ 117 0% $ 1,350 -100% $ $ 1,350 -100% $ N/A $ 855 $ N/A $ 2,000 -36% $ 1,285 $ 2,000 -36% $ 133 47% $ 195 $ 133 47% $ 86 -100% $ $ 86 -100% $ 1,039,462 -1% $ 1,031,973 $ 1,039,462 -1% $ 36,503 34% $ 48,914 $ 36,503 34% $ 38,607 0% $ 38,423 $ 38,607 0% $ 153 841% $ 1,436 $ 153 841% $ 45,036 -10% $ 40,354 $ 45,036 -10% $ 1,454 20% $ 1,747 $ 1,454 20% $ 342 -100% $ $ 342 -100% $ N/A $ 54 $ N/A $ 22,848 -12% $ 20,114 $ 22,848 -12% $ 510 26% $ 644 $ 510 26% $ 2,290,089 -3% $ 2,226,431 $ 2,290,089 -3%

Pass PugetPass $0.50 PugetPass $0.75 PugetPass $1.00 PugetPass $1.25 PugetPass $1.50 PugetPass $1.75 PugetPass $2.00 PugetPass $2.25 PugetPass $2.50 PugetPass $2.75 PugetPass $3.00 PugetPass $3.25 PugetPass $3.50 PugetPass $3.75 PugetPass $4.00 PugetPass $4.25 PugetPass $4.50 PugetPass $4.75 PugetPass $5.00 PugetPass $5.25 PugetPass $5.50 PugetPass $5.75 Total Regional

Q1 2017 $ 522 $ 9,747 $ 965,592 $ 12,645 $ 1,031,076 $ 59,598 $ 347,472 $ 333,801 $ 827,280 $ 4,547,862 $ 332,532 $ 1,328,301 $ 181,692 $ 815,670 $ 252,576 $ 659,889 $ 100,116 $ 224,694 $ 64,620 $ 132,111 $ 94,842 $ 58,167 $ 12,380,805

Q1 Q1 FY FY 2017 2016 YoY 2017 2016 YoY Pass $ 30,513,562 $ 27,332,827 12% $ 30,513,562 $ 27,332,827 12% All-Day PugetPass $1.75 $ 30,513,562 $ 27,332,827 12% $ 30,513,562 $ 27,332,827 12% All-Day PugetPass $3.50

$ $ All-Day PugetPass $4.00 $ Total Day Pass $

Q1 2016 $ 1,296 $ 103,491 $ 887,220 $ 15,975 $ 1,006,560 $ 40,509 $ 372,384 $ 259,038 $ 1,252,440 $ 4,249,476 $ 365,796 $ 1,480,401 $ 785,358 $ 523,260 $ 197,568 $ 703,800 $ 99,954 $ 171,684 $ 43,200 $ 72,009 $ 93,852 $ 14,904 $ 12,740,175

Q1 2017 2,268 56,880 59,148

YoY -60% -91% 9% -21% 2% 47% -7% 29% -34% 7% -9% -10% -77% 56% 28% -6% 0% 31% 50% 83% 1% 290% -3%

Q1 2016 $ 672 $36,456 $ $37,128

FY 2017 $ 522 $ 9,747 $ 965,592 $ 12,645 $ 1,031,076 $ 59,598 $ 347,472 $ 333,801 $ 827,280 $ 4,547,862 $ 332,532 $ 1,328,301 $ 181,692 $ 815,670 $ 252,576 $ 659,889 $ 100,116 $ 224,694 $ 64,620 $ 132,111 $ 94,842 $ 58,167 $ 12,380,805

YoY 238% 56% N/A 59%

$ $ $ $

FY 2016 $ 1,296 $ 103,491 $ 887,220 $ 15,975 $ 1,006,560 $ 40,509 $ 372,384 $ 259,038 $ 1,252,440 $ 4,249,476 $ 365,796 $ 1,480,401 $ 785,358 $ 523,260 $ 197,568 $ 703,800 $ 99,954 $ 171,684 $ 43,200 $ 72,009 $ 93,852 $ 14,904 $ 12,740,175

FY 2017 2,268 56,880 59,148

$ $ $ $

FY 2016 YoY 672 238% 36,456 56% N/A 37,128 59%

Passport – Business Passport revenue includes both Regional and Agency Passport products and the monthly apportioned revenue equals 1/12th of the transit portion of the annual contract amounts. *Business


YoY -60% -91% 9% -21% 2% 47% -7% 29% -34% 7% -9% -10% -77% 56% 28% -6% 0% 31% 50% 83% 1% 290% -3%

18

Sales at Customer Service Terminal Locations

CST Location KCM – King Street KT – Bremerton CT Ride Store KCM – Westlake PT - Tacoma Dome ET – Everett ORCA – Mail Center ST – Union Station Total

Q1 2017

Q1 2016

$ 533,302 $ 385,555 $ 326,974 $ 249,575 $ 225,810 $ 152,038 $ 97,003 $ 5,065 $ 1,975,322

$ 575,718 $ 385,539 $ 319,858 $ 189,717 $ 216,076 $ 174,409 $ 87,343 $ 6,473 $ 1,955,133


Growth -7% 0% 2% 32% 5% -13% 11% -22% 1%

% of Total CST Sales 27% 20% 17% 13% 11% 8% 5% 0%

FY 2017

FY 2016

$ 533,302 $ 385,555 $ 326,974 $ 249,575 $ 225,810 $ 152,038 $ 97,003 $ 5,065 $ 1,975,322

$ 575,718 $ 385,539 $ 319,858 $ 189,717 $ 216,076 $ 174,409 $ 87,343 $ 6,473 $ 1,955,133

Growth -7% 0% 2% 32% 5% -13% 11% -22% 1%

% of Total CST Sales 27% 20% 17% 13% 11% 8% 5% 0%

19

Average Weekday ORCA Boardings by Month (Agency) KCM Avg Weekday Boardings

ET Avg Weekday Boardings

CT Avg Weekday Boardings

300,000

29,000

4,200

290,000

27,000

4,000

280,000

25,000

270,000

3,800

23,000

260,000

3,600

21,000

250,000

3,400

240,000

19,000

230,000

17,000

3,200

220,000

15,000

3,000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2017

2016

2017

ST Avg Weekday Boardings 130,000

120,000

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

2015

2016

2017

2015

KT Avg Weekday Boardings 18,000

10,000

17,000

9,500

16,000

100,000

9,000

90,000

8,500

15,000 14,000 13,000

8,000

12,000

7,500

70,000


2016

2015

WSF Avg Weekday Boardings

2015

PT Avg Weekday Boardings

10,500

110,000

80,000

2016

Free fare week March 2017

11,000

7,000

10,000 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2017

2016

2015


2016

2015

4,100 3,900 3,700

3,500 3,300 3,100

GAK Settlement Issue

2,900 2,700

2,500 Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 2017

2016

2015


20

Historical Q1 ORCA Boardings by Product Type

13.22

14.61

13.84

12.0

8.0 7.5

7.61

7.44

7.26

E-purse 7.21

7.0

10.0

8.04

8.0

7.32 6.66

6.5 6.0

4.0

5.5

5.5

2.0 5.0

0.0

5.0 1st Quarter

1st Quarter 2014

2015

2016

2014

2017

0.61

0.6

0.50

0.58

0.49

0.5 0.4

Thousands

0.7

2015

2016

1st Quarter 2017

2014

2015

2016

2017

Day Pass

Agency Specific Millions

8.50

8.5

7.0

6.0

6.0

9.0

7.5

6.5

8.0

Millions

15.88

16.0 14.0

Regional Pass Millions

Millions

Regional Bus & Train Passport 18.0

30 25.36 25

20 15.22 15

0.3

10

0.2 0.1

5

0.0

0

0.02

0.00

1st Quarter

1st Quarter 2014

2015

2016

2017


2014

2015

2016

2017

21

Historical Q1 ORCA Boardings by Passenger Type

24.41 23.69

24 22.62

22

Disabled Boardings

2.0

Millions

25

23

Youth Boardings 25.49

Millions

Millions

Adult Boardings 26

1.85 1.79

1.8

21

2.4 2.23

2.2

2.14

2.12

2.0

1.93

1.75

1.73

20

1.8

19 18 2014

2015

2016

2017

2014

1.15

1.11

1.1 1.05

1.0

0.9

Millions

1.14

2.0 1.8 1.6 1.4 1.2 1.0 0.8 0.6 0.4 0.2 0.0

2016

2016

2014

2017

2015

2016

2017

1.83 1.44

0.21

0.12

1st Quarter 2015

2015

Low Income Boardings

1.2

2014

1st Quarter

1st Quarter

Senior Boardings Millions

1.6

1.6

1st Quarter

1st Quarter

2017


2014

2015

2016

2017

22

Overview of Customer Activity & Contacts Measure Transaction Volume: Total Number of Fare Transactions/Boardings on All Services Number of Cards in Use Autoload Activity: Number of Autoload Transactions Amount of Autoload Transactions Cardholder Website Traffic: Number of “My ORCA” Accounts Established[3] Number of Cardholder Transactions Per Month Customer Contact: ORCA Regional Call Center Calls Received Email Volume: ORCA Regional Emails Received Business Accounts: Active Business Accounts

Jan-17 10,818,588

Feb-17 9,833,073 462,672

Mar-17 11,533,345 493,547

24,999 23,354 27,869 $ 1,011,977 $ 937,651 $ 1,091,841

38,776

33,133

901,703 39,070

7,357

7,747

7,819

814

992

1,142

1,842

1,851

1,858

Visitors – A unique visitor is defined as an individual who has made at least one hit on one page of the website during the current reporting period. 2Visits – Number of visits made by all visitors – includes “unique” visitors. 3Number of My ORCA Accounts Established – Cumulative number of “My ORCA” Accounts established since April 2009. 1 Unique

Email Volume - Rolling 13 Months

Calls Received - Rolling 13 Months 1600 1400 1200 1000 800 600 400 200 0

10000 9000

8000 7000

6000 MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR 16 16 16 16 16 16 16 16 16 16 17 17 17


MAR APR MAY JUN JUL AUG SEP OCT NOV DEC JAN FEB MAR 16 16 16 16 16 16 16 16 16 16 17 17 17

23