Junior Customer Service Administrator

We are looking for an enthusiastic individual to join our close knit team in North London as a Junior Customer Service Administrator. Main responsibilities:  Order entry into stock management system – accuracy required.  Dealing with customer queries – over the phone and via email.  Maintaining professional & friendly customer service at all times.  Taking customer orders over the phone, fax or email and accurately keying them into computer  First point of contact for incoming calls  Processing returns and credits efficiently into our database  Responsible for emails into our two inbox’s  Maintaining accurate stock levels on the website  Dealing with ingoing and outgoing post  Operating as front of house point of contact – greeting customers, visitors to the business.  General and varied administration tasks. The Candidate: The Customer Service Administrator be well organised, a great communicator and have a passion for customer service. You will have good IT / computer literacy (MS Outlook, Word, and Excel) with a willingness to flex and adapt to a fast paced working schedule. You will be confident and enthusiastic and have the ability to learn fast and thrive in a dynamic environment.

Your attributes:  You should be confident, enthusiastic, driven and well presented.  You will need excellent communication skills and have a passion for customer service  Experience in an office environment, ideally in a customer service position  Excellent organisation skills  Computer literate with experience in outlook, word, excel  Interest in the fashion industry and ability to talk convincingly about product.  Ability to learn fast and pick up new skills  Willingness to flex and keep up with a fast paced working schedule Other Specific Requirements of the Post  Keep confidential all knowledge of company business, finance and statistics.  To represent Thought and promote its brand image through all activities  Ability to work additional hours to suit the needs of the business. This is a fantastic position for someone looking to make a great start to their career and join an exciting fast paced business. If you think this position suits you please submit your CV and a personal, well thought out application letter to [email protected]