Keeping Up With Modern Enterprise Mobility

able to build applications, improve processes, and take accountability for their own mobile ... That includes app-‐level security as well as device security.
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Keeping  Up  With  Modern  Enterprise  Mobility   By  Brian  Albright     Mobility  projects  have  increased  in  scope  and  complexity,  and  they  require  a  more  grass-­‐roots   approach  than  previous  technology  initiatives.    



Enterprise  mobility  solutions  have  evolved  rapidly  over  the  past  several  years.  The  number  and  type  of   mobile  devices  have  exploded,  there  are  more  operating  system  platforms  available,  lines  are  blurring   between  consumer  and  rugged  devices,  and  many  companies  have  even  adopted  BYOD  programs  for   employee-­‐owned  hardware.  There  are  new  security  concerns  and  solutions,  along  with  cloud-­‐based   applications  and  new  mobile  device  management  options.     Many  enterprise  mobility  strategies,  however,  were  originally  developed  around  older  technology   paradigms.  In  some  cases,  companies  may  never  have  fully  developed  a  mobility  strategy  at  all.  A  guiding   plan  for  a  company’s  approach  to  mobile  deployments  is  important  to  ensure  the  systems  are  secure,   reliable,  and  manageable.  Given  the  complexity  of  the  current  mobility  market,  Field  Technologies   surveyed  a  number  of  leading  solution  vendors  to  find  best  practices  for  developing  a  modern  enterprise   mobility  strategy.     “Every  department  has  a  hand  in  mobile  and  expects  IT  to  deliver  on  and  support  these  demands  at  an   accelerating  pace,”  says  Marco  Nielsen,  VP  of  managed  mobility  services  at  Stratix.  “IT  organizations  face   new  complexities  with  expanding  heterogeneous  technology  populations,  multi-­‐OS  environments,  new  IT   security  and  management  processes,  along  with  how  to  deliver  an  always-­‐on,  always-­‐available   experience.  In  order  for  companies  to  stay  ahead  of  the  curve,  they  need  to  invite  the  business  operations   into  the  mobile  strategy.”     A  significant  new  wrinkle  in  enterprise  mobility  is  the  extension  of  these  solutions  to  employee-­‐owned   devices,  as  well  as  to  mobile  devices  used  by  contract  service  providers,  partners,  or  even  customers.   Using  mobile  device  management  (MDM)  solutions  is  not  as  straightforward  a  solution  as  in  completely   corporate-­‐owned,  homogenous  environments.  “Since  MDM  solutions  require  devices  to  be  first  enrolled   and  managed,  it’s  not  suited  for  extended  mobile  users  such  as  contractors,  dealers,  suppliers,  agencies,   etc.,”  says  Brian  Day,  CEO  of  Apperian.  “Even  BYOD  users  are  beginning  to  reject  MDM  from  being   installed  on  their  phones  just  to  get  access  to  their  corporate  email,  not  wanting  to  give  up  personal   privacy  to  employers.”     Another  challenge  is  the  rise  of  employee-­‐initiated,  sometimes  unofficial,  mobile  deployments.  IT   departments  have  found  it  difficult  to  keep  up  with  the  long  list  of  mobility  projects,  both  internal  and   customer-­‐facing.    

    “Even  if  the  project  is  completed,  IT  departments  often  find  it  challenging  to  devote  the  proper  resources   needed  to  manage  users,  make  changes,  and  deploy  updates,”  says  James  Quigley,  CEO  and  cofounder  of   Canvas.  “An  organization  might  have  to  start  from  scratch  every  six  months  to  keep  up  with  ever-­‐evolving   needs,  platforms,  and  mobile  devices.”     That  has  led  to  so-­‐called  “shadow  IT”  technology  solutions  that  the  IT  department  may  not  even  be  aware   of.  Employees  can  use  cloudbased  software  and  services  to  create  their  own  mobile  solutions  without  any   coding,  which  can  be  both  a  blessing  and  a  curse  for  IT.  “One  could  argue  that  shadow  IT  must  be  front   and  center  in  an  enterprise’s  mobile  strategy  today  in  order  to  transform  it  from  a  potential