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About the Author Mariya Yao is Head of Design & Engagement at TOPBOTS.com, a media and marketing firm specializing in chatbots and conversational apps for brands and businesses. She's partnered with Fortune 500 companies and Silicon Valley startups to launch conversational experiences on SMS, Facebook Messenger, Slack, and Amazon Echo. From her professional position, Mariya possesses a unique bird's eye view on how brands and businesses can use conversational technologies to streamline user engagement, establish brand equity, and grow revenue. Her learnings are captured in Conversational Interfaces to help readers create successful chatbots and other messaging experiences. Read more

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