king county animal care & control - Nathan Winograd

Mar 24, 2008 - in their kennels, lack of any standard of customer service has alienated ..... follow-up when animals need it, supervisors assign jobs to staff without the tools ...... veterinarians cited the Lied Animal Shelter in Las Vegas as a ...
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EVALUATION OF LEADERSHIP, HUMAN RESOURCES AND STRUCTURAL CAPACITY IN KING COUNTY’S ANIMAL SERVICES PROGRAM

KING COUNTY ANIMAL CARE & CONTROL

Post Office Box 75706 ♦ San Clemente California 92673

__________________________ March 24, 2008

Contents Table of Images…………..…..…………..…………...…..…………………………….......3 Introduction.……….………….…….…………………..……………………………..…….30 Summary Conclusions……...………………………….…………………………….........35 General Overview.…………………..….…………….………………………………........40 Underfunded and Mismanaged………………………….…………………………………….…...…...42 Review & Findings ……………………………………………..…................................47 Physical Facilities..………………………………………………………..…………………………….…...……47 Crossroads-Bellevue Facility……………………………………………………………….…………….….61 Animal Care ……….......……………….………………………………………………………….……………….64 Animal Handling…………………………………………………….……………………………..………...…..70 Intake Examination & Follow-Up Care…………………….…………….....……….………………...82 Lost & Found………………………………………………………….………..……………………………….…89 Systems of Accountability & Oversight………………………..………..............……………........ 92 Community Support/Outreach Programs……………………………..……….…………………….97 Volunteers………………………………………………………………………………………………………....101 Lack of Systematic Planning……………………........................….........…………………………….115 A Cautionary Note……………………………..………………………………………………………...…...117 Crossroads-Bellevue: Before and After…….…..…………….………………………………..…....120 A Moving Target…………………….…….……………………………...…..………………………....…....125 Inhumane Methods of Killing…………………………………..…….……….……………….………..128 “Modest Investments”………….......…………………….….…………………….……………………….131 Longstanding Problems………………………..……….......………………………….........................136 Options………………………………………………………………………….……………141 Alternative Models……..……….............................……………………………….…….......................143 Appendix: No Kill Program Areas…………………………………..………………………...…………………………145 Companion Animal Protection Act……………………….……………………....…………………..152

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Table of Images

The Kent shelter is located in a mostly industrial area away from prime residential and retail corridors which are the backbone of a high volume adoption shelter. As a result, its success depends on comprehensive community outreach programs operating at a high caliber of competency. Unfortunately, the Advisory Committee accurately described them as “paltry at best.” (Page 47)

Potholes flood during rainy weather, and provide for a very bumpy ride at the Kent facility, especially in the area where animal control transport vehicles are bringing animals into the facility. (Page 48)

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Trash litters the outside of the Crossroads shelter, much of it appearing to be old garbage. (Page 48)

Dozens of cigarette butts, coffee cups, and other trash litter the front, sides, and back parking areas at the Crossroads shelter. This is what first greets visitors of this relatively affluent community. (Page 49)

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A trash strewn parking lot and broken shutters (which are absolutely black with filth from the lobby vantage point), haphazardly placed signage, and hours that ignore the goal of increasing adoptions greet visitors to King County Animal Control in Crossroads-Bellevue. (Page 49)

A sign at the entrance to the Kent facility warns all visitors to be wary of adoption and that entering KCACC puts their own dogs at risk. (Page 51)

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Broken street signs, 30-gallon trash cans filled to the top with dirty rain water, broken kennels and carriers, construction debris and trash show the state of sheltering at KCACC and belie claims by County Executive staff that oversight includes regular visits to the shelter. (Page 52)

Piles of food on wet (combination of water, bodily fluids, and cleaning chemicals) and dirty floors, right next to buckets of caustic chemicals. (Page 52)

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Piles of food on wet (combination of water, bodily fluids, and cleaning chemicals)