King County Metro Transit Five-year implementation plan for ...

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King County Metro Transit Five-year implementation plan for alternatives to traditional transit service delivery Adopted September 2012

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King County Metro Transit Five-year implementation plan for alternatives to traditional transit service delivery Adopted September 2012

Department of Transportation Metro Transit Division King Street Center, KSC-TR-0415 201 S. Jackson St Seattle, WA 98104 206-553-3000 TTY Relay: 711 www.kingcounty.gov/metro

Alternative Formats Available 206-263-5277 TTY Relay: 711 12025/comm

Contents BACKGROUND AND CONTEXT………………………………… 2 DESCRIPTION OF ALTERNATIVE SERVICES …………………… 4 OPPORTUNITIES FOR ALTERNATIVE SERVICE DELIVERY ……… 6 PROCESS FOR COMMUNITY COLLABORATION ……………… 10 TIMELINE AND PLANNING …………………………………… 12 POLICY CHANGES FOR FURTHER CONSIDERATION …………… 14 CONCLUSION ………………………………………………… 14

Appendix A: REVIEW OF BEST PRACTICES ……………………………… A-1 B: STAKEHOLDER INVOLVEMENT …………………………… A-10 C: CONSTRAINTS TO IMPLEMENTATION …………………… A-15 D: STRATEGIES TO BUILD RIDERSHIP ………………………… A-18 E: MEASURING SUCCESS …………………………………… A-20 F: CASE STUDIES……………………………………………… A-21 G: BIBLIOGRAPHY …………………………………………… A-38 H: LOW-PERFORMING ROUTES ……………………………… A-45 I: PRODUCT MATRIX ………………………………………… A-49 Note: Appendix I is formatted to fit 8.5” x 14” (legal size) paper.

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KING COUNTY METRO TRANSIT ALTERNATIVE SERVICE DELIVERY FIVE-YEAR IMPLEMENTATION REPORT

EXECUTIVE SUMMARY As the primary public transportation provider in King County, Metro Transit strives to provide transportation choices that make it easy for people to travel in the county and the region. This requires us to find a fair and acceptable way to deliver transportation options throughout the county. To meet this challenge, we offer a variety of public transportation services, including fixed-route service, ridesharing, paratransit service, Dial-a-Ride Transit, and community shuttles. The variety of these services reflects the variety in travel needs that we seek to meet. It also reflects Metro’s commitment to providing efficient, cost-effective service that taxpayers, riders, and providers can all be proud of. Alternative service delivery options reflect Metro’s commitment to meet community mobility needs in the most cost-effective manner possible. This five-year plan is intended to guide Metro’s decision-making about the provision of alternatives to fixedroute service in King County between 2012 and 2017. It outlines how and where we will pursue alternative service delivery options and the process we will follow when working with communities to choose alternative products. It also recommends candidate areas for the first demonstration projects. Metro will make adjustments during the next five years based on information learned from the demonstration projects to be done in the first communities in 2013 and 2014. We will also continue to address any issues that arise in collaboration with local communities and stakeholders. The array of possible alternative products is continuously changing, and Metro should explore new technologies and delivery methods as they emerge if they show potential for use in King County. Metro’s vision, as spelled out in the Strategic Plan for Public Transportation 2011-2021, includes the following introductory statement: Metro provides safe, efficient and reliable public transportation that people find easy to use. The agency offers a cost-effective mix of products and services, tailored to specific market needs. Its fixed-route bus system meets most public transportation needs, particularly in areas of concentrated economic activity or urban development and along the corridors that link them. Metro also offers alternative public transportation options for people who cannot use the fixed-route system. No matter what community they live in or whether they have special needs because of age, disability or income, people can use public transportation throughout King County. This