Jun 14, 2017 - Summit. 22 & 23 August 2017. Post-Summit Workshop ..... Bardon Conference Centre, Queensland Fire and
4 The
th
PMO Leadership Summit 2017
Define, establish and maintain a strategic plan for sustainable PMOs through leadership, best practice and innovation
FEATURED SPEAKERS Yvonne Butler Chief Executive Officer Australian Institute of Project Management Mark Stephens General Manager PMO, Group Operations AGL Energy Limited Brigadier David McGahey Director General Plan Centaur Department of Defence Nicola Burke General Manager, Transformation PMO David Jones Wayne Smith AWD Alliance PMO Director Raytheon Australia Pty Ltd Greg Dalton Head of Global Service Delivery, Strategy and Enterprise Services Westpac Steven Rigg Head of PMO NBN+ Telstra Angela Creedon Head of Program Management and Integration, Processing Projects and State Manager, Queensland Letters and Mail Network Australia Post Clare Donnellan Director PMO NSW Treasury Rick Naylor Director Program Delivery Sydney Trains Erica Mills Manager, Program and Project Support Insurance PMO Suncorp Dr Alicia Aitken Transformation and Change Delivery ANZ Greg Macpherson National Practice Manager, Enterprise Project Portfolio Management, EPPM ASG Group Ltd Nick Lauder Benefits Management Lead Department of Education NSW Stephen Davies Director Enterprise Portfolio Management University of Melbourne
EVENT SPONSORS
2017 Theme: ‘Leading the future PMO’ Pre-Summit Workshop 21 August 2017 Summit 22 & 23 August 2017 Post-Summit Workshop 24 & 25 August 2017 Novotel Darling Harbour Develop leadership skills that foster a culture of productivity and sustainability Build technical skills that galvanise PMO excellence Explore strategies to successfully navigate a PMO through an uncertain future Incorporate dynamic methodologies to improve project, program and portfolio outcomes
EARLY BIRD DISCOUNTS
Book & Pay by 14 June 2017 to receive an additional Value Plus Discount!
Phone: +61 2 8239 9711 www.liquidlearning.com Booking Code - SM
PROUDLY SUPPORTED BY
Pre-Summit Workshop 21 August 2017 9.00 - 4.30
Fostering a sustainable PMO - Breaking the Boom/Bust Cycle The constantly evolving landscape of the PMO is often marked by disruptions that can ultimately affect successful delivery outcomes, particularly when dealing with the boom/bust cycle that often accompanies a PMO. To remain competitive and succeed in this dynamic landscape, breaking out of that disruptive cycle, PMO leaders must focus on sustainable strategy and maturity, innovation, and using superior stakeholder management to build the influence needed to generate organisational buy-in for the long-term. Taking a proactive approach to communicating and defining their value, PMO leaders must develop key goals that easily engage stakeholders, build effective coaching techniques to drive change and learn to build strong relationships across the organisation. This full-day, interactive workshop will explore best-practice techniques to strengthen PMO longevity. Our expert facilitator, Georgina Rowe, will provide practical insights to improve stakeholder relationships, expand your leadership influence and establish sustainable, long-term innovative change. Through her hands-on approach, learn the tools necessary for you to lead a successful, proactive and long-lasting PMO. Building a sustainable approach to projects, programs and portfolios • Understanding the boom/bust lifecycle of the PMO • Establishing and maintaining key strategic plans • Building on success and bouncing back from failure Defining and communicating the ongoing value of the PMO • Strategies for effective communication • Developing key influencing and negotiating skills • Engaging stakeholders across all levels of the organisation Developing your individual approach to leadership • Authentic vs adaptive leadership • Fostering a culture of collaboration • Building and maintaining credibility Evolving your PMO - Making innovation a priority • Effective strategies for determining critical tasks • Overcoming objections and obstacles • Identifying and leveraging your team’s strengths
Expert Facilitator: Georgina Rowe Project Management Capability Consultant Georgina Rowe Independent Consultant Georgina is a Certified Practising Project Director and an experienced consultant, trainer and workshop facilitator who has worked with clients from a range of industries including local government, banking and finance, mining, telecommunications, construction, and community groups. Her focus is on identifying gaps in project management performance, process and capability including project maturity project reviews. With a focus on continuous improvement and innovative solution solving Georgina specialises in delivering energised and focused workshops for the development of skills and knowledge in the project environment. Two areas of workshop focus are: Project Governance, where Georgina works with project governance boards to identify effective but time efficient project governance practices; and business benefits management which are still neglected areas of project/program management. Georgina works within a number of project methodologies and frameworks to identify the best approach to project performance for the organisation and the project. However, like many, Georgina has recognised that while methodologies and frameworks can provide a solid baseline for a project, success depends on leadership and stakeholder management, both within and outside of the broader stakeholder community and this includes the coaching and management of team performance.
WORKSHOP SCHEDULE •
8.30 - 9.00
Registration
•
11.00 - 12.30
Session Two
•
3.00 - 3.20
Afternoon Tea
•
9.00 - 10.40
Session One
•
12.30 - 1.30
Lunch
•
3.20 - 4.30
Session Four
•
10.40 - 11.00
Morning Tea
•
1.30 - 3.00
Session Three
•
4.30
Close of Workshop
TEAM BOOKINGS
SPONSOR TODAY!
Receive a 20% discount when booking a team of 8 to attend, please call: +61 2 8239 9711 or email:
[email protected]
Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: +61 2 8239 9711 or email:
[email protected]
Defining critical skills of the future PMO
Day One
22 August 2017
11.45 - 12.20 EXPERT COMMENTARY
Defining your journey - Establishing long-term strategic plans
2017 Theme: ‘Leading the future PMO’
A successful PMO needs to have the forethought to create a long-term plan and the conviction to stay on track through challenges and periods of change. Without these key ingredients, any PMO will suffer from the boom/bust lifecycle that’s all too common. Drawing on key industry experience, Jon will explore how you can create a long term plan and lead your PMO down the path to ongoing success. Jon will discuss: • How you define your long-term objectives • Understanding the measurements of success • The pendulum effect • Building and controlling momentum in line with expectations
The future is beckoning, bringing with it a new generation of technology, methodologies and innovative strategies that can be leveraged to improve PMO performance and sustainability in our organisations. A successful PMO will lead its organisation though this change, balancing traditional procedures with modern methods that match stakeholder attitudes and behaviours. But what does a PMO need to achieve these outcomes? How does it maintain its relevance for the future? This forum will address these question and much more.
8.30 - 8.55 8.55 - 9.00 9.00 - 9.35
Registration and Morning Coffee Official Welcome and Opening Remarks from the Chair OPENING KEYNOTE Defining the future PMO - What does it need to thrive?
The PMO plays a central role within any company looking to align the outcomes of projects, programs and portfolios with their overarching strategic objectives. While the dayto-day roles of the PMO evolve, their core function remains. Successful PMO leaders will position their team to develop a flexible approach to transforming their operations. In this session, Yvonne will reflect on her successful career across public, private and not for profit sectors, exploring: • The strategic context of the modern PMO • How PMOs add value • The lifecycle of the PMO
Jon Riddett Project Management and EPMO Consultant Private Consultant 12.20 - 12.35 Questions and Discussion 12.35 - 12.50 SOLUTION SPOTLIGHT
CA Technologies
Yvonne Butler Chief Executive Officer Australian Institute of Project Management 9.35 - 9.50
Questions and Discussion
9.50 - 10.25 CASE STUDY
Maintaining momentum - Evolving the value proposition of the PMO
12.50 - 1.50 Networking Lunch 1.50 - 2.30
INTERACTIVE PANEL DISCUSSION
PMOs are in a constant state of flux, accountable for managing the responsibilities of projects, budgets, benefits and people. Changing the perception of the PMO away from a temporary body to a valuable core requires an active approach to defining and re-defining its purpose and value proposition as objectives are achieved. Drawing on his experience at AGL, Mark will discuss: • Centralising core business processes • Demonstrating value through the PMO • Aligning strategy and objectives
Implementing innovation and leading change
Mark Stephens General Manager PMO, Group Operations AGL Energy Limited
Steven Rigg Head of PMO NBN+ Telstra Angela Creedon Head of Program Management and Integration, Processing Projects and State Manager, Queensland Letters and Mail Network Australia Post Greg Dalton Head of Global Service Delivery, Strategy and Enterprise Services Westpac Greg Macpherson National Practice Manager, Enterprise Project Portfolio Management, EPPM ASG Group Ltd Dr Alicia Aitken Transformation and Change Delivery ANZ
10.25 - 10.40 Questions and Discussion 10.40 - 10.55 Morning Tea 10.55 - 11.30 CASE STUDY
Establishing credibility - Leading by example in the PMO
Establishing credibility is an essential part of leading a PMO. Without credibility the task of strategically aligning objectives, benefits and projects is an impossible task. Just as an organisation relies on their PMO to lead their projects, programs and portfolios; the PMO also relies on those above and below to trust their direction. In this case study, Wayne will explore: • What credibility really means • Strategies to help you lead by example • Dealing with and resolving conflict
More than ever, organisations are seeking to make themselves more efficient and ultimately more effective. To lead this process, PMOs must incorporate new and innovative procedures. In this session, our esteemed panelists will draw on their own careers to explore the newest and most current methods, including: • Agile PMO - Is it the way of the future? • How to drive value in a sustainable PMO • Implementing change for the long-term
Wayne Smith AWD Alliance PMO Director Raytheon Australia Pty Ltd 11.30 - 11.45 Questions and Discussion
PLUS TWO WORKSHOPS! Plus Two Separately Bookable Full-Day Workshops on 21 & 24 - 25 August 2017
VALUE PLUS DISCOUNT Receive up to $400 off registration if you register and pay by 14 June 2017
2.30 - 3.05
CASE STUDY
Benefits management - Delivering projects that make a difference
As leaders in enabling strategy, PMOs must not only deliver projects on time and within budget, but also to the larger values within the organisation. Drawing from his own practical experience as an expert in benefits management and years as a PMO Director across both the Public and Private Sector, Nick will discuss how to manage and realise benefits through successful project delivery. Key themes are: • Understanding benefits documented in a business case • Monitoring benefits during and after project execution • What success looks like for benefits realisation
Day Two 23 August 2017 8.30 - 8.55 8.55 - 9.00 9.00 - 9.35
Questions and Discussion
3.20 - 3.35
Afternoon Tea
3.35 - 4.05
CASE STUDY
Nicola Burke General Manager, Transformation PMO David Jones
The journey so far - Planning and redefining the PMO for the future
Leading the PMO is a responsibility that presents challenges as organisations undergo transformation. Wrapping up the day, this session will explore the transformation journey and the role leadership plays in creating culture. Discuss: • Transform the culture of the PMO from within • Incorporate team methodologies as best practice • Improve executive buy-in and increase support
TBA 4.05 - 4.20
Questions and Discussion
4.20 - 4.30
Concluding Remarks from the Chair
NETWORKING RECEPTION 4:30 - 5:30PM Make the most of your experience, join us to network over complimentary canapés and drinks
FACULTY OF EXPERTS Jon Riddett Project Management and EPMO Consultant Private Consultant Karen Whittingham Director Impact Psychology Michelle Campbell Leadership Coach and Trainer Peak Performance Leaders Georgina Rowe Project Management Capability Consultant Georgina Rowe Independent Consultant Deborah Bispham Project Manager Life Changing Solutions
Dare to disrupt - Leading change and transformation
Change is never easy. For an organisation to thrive, it needs to adapt to the needs and demands of its internal and external stakeholders. Leading the transformation and alignment of an organisation’s strategic goals requires an expert PMO that can galvanize real action across different verticals and departments. Coming from a diverse background in project delivery and management, Nicola will discuss: • Coordinating strategy and real action • Overcoming resistance to change • Influencing a new direction
Nick Lauder Benefits Management Lead Department of Education NSW 3.05 - 3.20
Morning Coffee Opening Remarks from the Chair OPENING CASE STUDY
9.35 - 9.50
Questions and Discussion
9.50 - 10.35 EXPERT COMMENTARY
Propelling performance under project pressure
PMO leaders face tight time constraints and competing demands, having to make effective decisions under high pressure. Exploring the neuroscience behind what happens to your brain under these conditions, Dr Karen Whittingham will offer insight to maximise your performance and decision making capability. Discuss: • Practical strategies to develop your capabilities under pressure • Making critical decisions effectively and efficiently • The impact of stress on your body, cognition and behaviour
Karen Whittingham Director Impact Psychology 10.35 - 10.45 Questions and Discussion 10.45 - 11.00 Morning Tea 11.00 - 11.40 EXPERT COMMENTARY
Building resilience and relationships as a leader
For a PMO to be truly successful it needs to generate support across its organisation. This requires expert leaders that can be resilient through challenges, while simultaneously communicating broad strategic values to different stakeholders. With a background in program management across a variety of industry sectors, Michelle will discuss the ingredients that make a successful leader, focusing on: • Managing relationships across all levels • Communication skills for impact • Leading a sustainable team through resilience
Michelle Campbell Leadership Coach and Trainer Peak Performance Leaders 11.40 - 11.50 Questions and Discussion
FOLLOW THIS EVENT Tweet about this event using the hashtag #PMO17 and @LiquidLearning for daily industry updates!
SUPER SAVER DISCOUNT
EARLY BIRD DISCOUNT
Receive up to $300 off registration if you register and pay by 5 July 2017
Receive up to $150 off registration if you register and pay by 26 July 2017
Building and refining PMO sustainability 11.50 - 12.05 SOLUTION SPOTLIGHT
Microsoft Office 365 Project Online
Microsoft Project & Portfolio Management (PPM) through Office365 (Project Online) not only helps you get started quickly and execute projects with ease, it also helps you optimize your projects portfolio to achieve your organisation’s strategic goals and proactively manage resource capacity and demand. With seamless integration with Power BI, it gives you advanced portfolio analytics, and built-in reports keep everyone on the same page.
Laith Adel General Manager EMP Partners 12.05 - 1.05 Networking Lunch 1.05 - 1.50
CASE STUDY
Transforming Australia’s Defence
Implementing and managing transformation is a complex process that requires consistent and fair leadership. Avoiding confusion and resentment can be difficult as the PMO is responsible for balancing competing interests, stakeholder engagement, governance and procedural change. Brigadier D.F.McGahey will explore the lessons learned from leading an 8-year transformation of Defence logistics and from his current transformation project, Plan Centaur. He will discuss: • Balancing governance and transformation • Managing and resolving conflict • Motivating and influencing change
Brigadier David McGahey Director General Plan Centaur Department of Defence 1.50 - 2.05 2.05 - 3.00
Questions and Discussion INTERACTIVE PANEL DISCUSSION
Better business outcomes - Driving delivery success
A PMO provides structure and guidance to project managers, enabling more efficacy and better results. Exploring the nuances of leadership within this capacity, our expert panellists will reflect upon their best practices to drive results, boost delivery and client satisfaction, sharing methods to: • Generate organisational buy-in when introducing new approaches • Establish a deeper understanding of client needs through superior communication • Keeping strategy aligned with business values and goals
3.00 - 3.20
3.20 - 4.20
INTERACTIVE CLOSING ROUNDTABLE
Leading your PMO to future success
The PMO occupies a unique place within a company’s overall structure. Taking up the responsibility of aligning objectives with projects and ensuring benefits are correctly delivered requires a PMO with exceptional leadership skills. Bringing this summit to a close, our chair, Jon Riddett, will reflect on the experiences and successes of the industry leaders who have presented over the last two days, which includes: • Key takeaways from the summit • Strategies to transition your PMO into the future • How to step up into the role of a leader
Jon Riddett Project Management and EPMO Consultant Private Consultant 4.20 - 4.30
Concluding Remarks from the Chair and Summit Close
ABOUT THE EVENT More than ever, today’s PMOs are seeking to rise above the boom/bust cycle that threatens their own sustainability and the productivity of their organisation’s operations. Incorporating new methodologies, including agile techniques and operational transformations, will position the PMO for ongoing success as trailblazers of their organisation’s objectives and strategic alignment. A leader’s focus determines the reality of their team’s success, by driving productivity, efficiency and incorporating new techniques to achieve excellence through delivery. To add real value and cement a sustainable future within the organisation, PMO leaders must develop this focus alongside a culture of adaptability and flexibility, which is essential to transition smoothly through a volatile environment. The 4th PMO Leadership Summit 2017 creates a forum for leaders and professionals in the PMO, project, program and portfolio space to discuss strategic techniques and experiences that are key to overcoming challenges and disruptions that threaten the role and value of the PMO. This event will provide the platform for participants to learn from, interact and network with high-performing PMO leaders and professionals across all industries, major corporations and government departments.
WHO WILL ATTEND • PMO Manager / Director
• Project / Programme Office
• Program Manager / Director
• Head of Programmes
Clare Donnellan Director PMO NSW Treasury Rick Naylor Director Program Delivery Sydney Trains Stephen Davies Director Enterprise Portfolio Management University of Melbourne Erica Mills Manager, Program and Project Support Insurance PMO Suncorp
• Project Managers / Director
• Major Projects
• Portfolio Manager / Director
• Infrastructure / Capital Works
Afternoon Tea
• General Managers of Projects
Phone: +61 2 8239 9711 www.liquidlearning.com
• ICT Projects • Capability / Delivery • CIO / CTO / ICT Director • Chief Project Managers / Officers • Head of PMO / Enterprise PMO
Projects • Portfolio / Capital Planning / Investment • ICT / Systems Projects • Project Consulting • System Governance
Post-Summit Workshop 24 & 25 August 2017
PMO Professionals Leadership Workshop Project managers own a unique place within their organisation, tackling the complexities of large-scale change and the execution of vital programmes. Frameworks and forecasts form the backbone of any successful project management agenda, but in order to reach up to the next level and emerge as a true leader and business partner, project managers need to expand their knowledge base and master a new set of leadership skills. This 2 day interactive workshop will give delegates the tools they need to effectively guide and support their team through complex projects and reinforce healthy practice. Delegates will learn how to tailor their communication and behaviour and will gain an insight into how this affects their team’s capability. Throughout a series of expert-led sessions, delegates will experience a range of new techniques and processes to assist them in overcoming the common challenges of this dynamic field. This hands-on workshop will explore the foundations of good leadership, provide insight into communication styles and engaging with staff and stakeholders, and provide practical solutions to problems commonly faced by Project management leaders. Delegates will build the leadership skills necessary to enhance their leadership performance. Day 1
9.00 - 4.30
Day 2
9.00 - 4.30
Leading with emotional intelligence • The physicality of leadership • The emotionally intelligent leader • Why empathy works • Managing professional and personal set-backs effectively
Effective problem solving for increased PMO performance • Taking a proactive problem solving approach • Backing the hunch with the data crunch – getting your facts right • Breaking down the barriers to critical thinking • Roadblocks to effective solutions
How leadership styles impact PMO success • Aligning values to impact project performance • Recognising how your leadership style may hinder or enhance project performance • Identifying how your leadership style can be a blocker or enabler of change • Navigating changing leadership presence and styles in an organisation
Managing by exception and the efficiency of delegation • Realistic performance measures for managing by exception • Setting up your project for effective delegation – understanding expectations • Barriers to effective delegation and the micro manager • Identifying triggers of non-performance
Engaging stakeholders and real-time management • Analysing stakeholders for purpose not process • Friends with benefits – Working collaboratively to manage change • Creating a common ground for dialogue to facilitate inclusive communication • Effective communication and issues management Strategies for effective PMOs • Encouraging support and buy-in from senior management • Collaborating with external groups for effective partnerships • Managing difficult conversations and resolving conflict in a project cycle • Building your circle of influence – networks and leadership
Driving effectiveness through mentoring and coaching • The role of the leader in improving staff experience • Coaching staff for increased performance • Leading by example: Setting positive behaviours • Seeking out and working with a mentor to strengthen personal leadership Building personal leadership traits • Understanding your value as a PMO leader and how to increase that unique value within the Private and Public Sector • Cultivating a high-performance mind-set • Leading with perspective and purpose • Setting your leadership blueprint
Expert Facilitator: Deborah Bispham Project Manager Life Changing Solutions Deborah is sometimes referred to as the ‘The Project Fixer’. As a Senior Project Manager and Project Advisor, Deborah focuses on bringing ‘rogue’ projects back on track. Deborah believes it’s the ‘people’ side of projects that often gets neglected. As an Author, Professional Speaker and Trainer of Neuro Linguistic Programming (NLP), Deborah uses the NLP methodology in her projects to guide and lead teams and stakeholders through complex challenges to deliver project outcomes. Deborah coaches and trains Project Managers, Corporate Executives, Business Owners and Managers so they can incorporate NLP techniques into their business and personal lives to achieve desired outcomes. Many organisations have secured Deborah’s talents including: Queensland Health; ENERGEX; Suncorp Metway, Alphapharm, Bardon Conference Centre, Queensland Fire and Rescue Authority, NSW TAFE Colleges, Queensland Police Service, Natural Resources & Water, Queensland State and Local Governments. Deborah is the Director and Founder of Life Changing Solutions Pty Ltd
WORKSHOP SCHEDULE •
8.30 - 9.00
Registration
•
11.00 - 12.30
Session Two
•
3.00 - 3.20
Afternoon Tea
•
9.00 - 10.40
Session One
•
12.30 - 1.30
Lunch
•
3.20 - 4.30
Session Four
•
10.40 - 11.00
Morning Tea
•
1.30 - 3.00
Session Three
•
4.30
Close of Workshop
TEAM BOOKINGS
SPONSOR TODAY!
Receive a 20% discount when booking a team of 8 to attend, please call: +61 2 8239 9711 or email:
[email protected]
Limited sponsorship and exhibition opportunities available. For your chance to brand yourself as a market leader, please call: +61 2 8239 9711 or email:
[email protected]
Booking Form
Novotel Darling Harbour 100 Murray St, Pyrmont, NSW, 2009 Ph: +61 2 9934 0000
The 4th PMO Leadership Summit 2017 21, 22, 23, 24 & 25 August 2017
PMO0817A - SM
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