Premier Support. Take the ... Worldwide Premier Support service covers Lenovo data center products ranging ... Remote Premier Support consultant, who will:.
LENOVO SERVICESTM
Plan
EOL
Fulfill
Premier Support Optimize
Deploy
Support
Take the complexity out of supporting today’s demanding data center environments As your organization adopts increasingly complex technologies for business-critical systems, it’s become more important—and more challenging—to maintain smooth data center operations. But you don’t have to face these challenges alone. Lenovo Premier Support delivers an exceptional service experience with direct access to skilled technicians who are with you every step of the way. Our industry-leading expertise helps improve the stability of your data center, freeing you to focus on business priorities. Worldwide Premier Support service covers Lenovo data center products ranging from ThinkAgile software-defined infrastructure solutions to ThinkSystem servers, storage, and networking. Direct, technician-to-technician access helps resolve technical issues efficiently and effectively. You also benefit from Lenovo’s collaborative third-party software support for your Lenovo data center infrastructure. When we diagnose a third-party software issue, our experts provide technology partners with diagnostic information to expedite problem resolution. Your Premier Support consultant serves as your technical advocate, a single point of contact with deep knowledge of Lenovo’s products and data center solutions. Proactive services such as remote system analysis head off issues before they become problems. In addition, access to online case management and a 24x7 contact center helps you resolve incidents quickly. Let Lenovo’s enterprise-class Premier Support service maximize your technology investment. We’ll make it easier to keep your data center operations running smoothly so you can focus on meeting strategic business goals.
Premier Support Coverage
Customers Who Obtained These Services Also Considered…
Lenovo’s worldwide Premier Support service includes 24x7 support for select countries and languages, together with onsite support maintenance utilizing more than 3,000 field service locations. Your
Plan
Assessment Workshop
Premier Support service for the data center includes:
• Remote Premier Support consultant, who will: • Respond to your support service inquiries and perform the required actions based on your service requests
Fulfill
• Resolve service maintenance contract issues to help ensure proper Lenovo service-level coverage and entitlement
• Manage escalation* to address your service requests for high-severity issues or systemic problems
• Online case management, providing a web-enabled form to submit a detailed technical incident report directly to the Premier Support team
Deploy
Hardware Installation
• Collaborative third-party software support, furnishing technology partners with diagnostic information to speed problem resolution
• Remote system analysis,** providing a report that analyzes the configuration of your current Lenovo data center product along with recommendations for optimizing your product’s supported configuration
* O nly Lenovo customers with proper Warranty and Warranty Upgrade service in place on a Lenovo-entitled system can access the escalation service that is provided by those contract entitlements to resolve a reported issue. ** Remote system analysis requires installation of the Lenovo XClarity IT infrastructure management virtual appliance.
Support
Optimize
Health Checks
EOL
Asset Recovery
Lenovo™ offers a comprehensive portfolio of services that supports the full lifecycle of your Lenovo IT assets. At every stage—plan, fulfill, deploy, support, optimize, and end of life (EOL)—we offer the expertise and services you need to more accurately budget for IT expenses, deliver better service-level agreements, and generate greater end-user satisfaction. Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment. Lenovo’s Premier Support service is part of a comprehensive portfolio of Lenovo Services that supports the entire suite of enterprise products.
Services
Contact your Lenovo representative or Business Partner to learn more about Lenovo’s Premier Support service. Also visit www.lenovo.com/DataCenterServices
© 2017 Lenovo. All rights reserved. LENOVO PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. This information could include technical inaccuracies or typographical errors. Changes may be made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice. Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo. Other company, product, and service names may be trademarks or service marks of others.
