Lenovo Services PCaaS

Lenovo Services PCaaS Jay Watson, N.A. Services Sales Director 25 January 2016

Keeping up with Technology – Key Drivers

High investment costs and lowered cash flow is risky “Budget approval getting more challenging” Refreshed technology is critical and competitive differentiator “Depreciation timelines getting longer” Lifecycle Management is not a core competency “Keeping the lights on, but not innovating”

2017 Lenovo Confidential. All rights reserved.

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Lenovo offers a full portfolio of PC Lifecycle Solutions Lenovo PC Lifecycle solu0ons provide an extensive porWolio of services designed to help customers integrate and support new hardware in their environment. We strive to maximize efficiency and reduce disrup6on through engineering capabili6es that focus on automa0on and innova0on.

Design

Configure

Help customers design their new solu6on and op6mize the implementa6on plan.

Help customers save 6me and increase produc6vity by customizing new hardware at the factory.

§  Whiteboard Discovery §  Deployment Op6miza6on Assessment §  Windows 10 Design Session

§  §  §  §  §  §  §  §  §  §  § 

Asset Tag Etching Image & Applica6on Load Custom Image Build Smart Image Dynamic Provision Build Custom BIOS Encryp6on First Boot Services Automated Deployment Drop in the Box

Deploy Help customer integrate new hardware solu6ons into their environment with minimal disrup6on. §  §  §  §  §  §  §  §  §  §  § 

Staff Augmenta6on Advanced Deployment Migra6on Project Management Reloca6on Asset Recovery Communica6on & Scheduling Product Training SoMware Training Logis6cs Services Professional Development

Support Help customers protect their investment and remain produc6ve by keeping devices running. §  §  §  §  §  §  §  §  §  §  § 

Warranty Extensions Onsite Next Business Day Interna6onal Coverage Advanced Exchange Priority Technical Support Accidental Damage Keep Your Drive Sealed BaRery Tech Install Online Data Back Up Absolute DDS

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Lenovo Managed PC Lifecycle Service Leverage the experience of Lenovo Professional Services to manage your PC lifecycle DESIGN

DEPLOY

SUPPORT

Plan & Prepare for efficiency

Reduce tasks through factory configura6on & automate provisioning to minimize disrup6on

Minimize down6me and drive end-user sa6sfac6on

REFRESH

Project Management

Benefits On-site Exper6se ¡ Frees Up Internal Resources ¡ Minimizes Disrup6on ¡ Efficient & Scalable Model 2017 Lenovo Confidential. All rights reserved.

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Lenovo Project Management Office (PMO) End-to-end management of the en0re process, from ordering to final installa0on. Benefits: Combines comprehensive project management with excep6onal technical execu6on Plan

Execute • On-time • On-budget

Control • High Quality

Close • Meet or exceed customer expectations

Project Scheduling and Planning: §  Based on project requirements, Lenovo’s Project Manager (PM) develops a project schedule, and creates and maintains the project plan. Communica0on & Governance: §  The PM works with you to develop communica6on plans, escala6on paths, repor6ng cadence, etc


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Discovery Consultation Lifecycle discovery Example Real client – Resulted in 80% Savings I.  Improved Processes II.  Leveraging Lenovo Factory Services III.  Driving Labor costs out

Comparison of current to future state Enables clarity on ROI a.  Clients unaware of processes b.  Clients not clear on costs c.  Clients unaware of resources


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PCaaS

What is your definition of PCaaS? 2017 Lenovo Confidential. All rights reserved.

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Defining PCaaS “It’s really nothing more than HW+SVCS that enable a user to be productive, while enabling IT to do more innovation through shifting workload to Lenovo and having a flexible financial structure to keep technology current while making an impact on TCO”…..Jay K. Watson, Services Solution Veteran TBR - customized bundle of PC hardware, software, and services available for a monthly fee over a period of two to three years. Accelerates and injects predictability into the PC refresh cycle, which is growing longer as PC’s become more reliable

IDC

- multi-year subscription agreement in which procurement, deployment, device management, and lifecycle

management are all handled by one vendor, device is not owned as an asset by the organization and is fully managed – essentially allowing organizations to subscribe to PCs instead of purchasing or leasing them. Primary drivers point to TCO savings experienced thru standardization, scaling and workload rebalancing


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Lenovo PCaaS Solution Combining Hardware Standards and Lifecycle services into a Single Solution PC Lifecycle Service Procure

Configure

Deploy

Support

Retire

Latest Lenovo Hardware

Imaging & Asset Management

Ship, Install, & Provision

Onsite PC/SW Support

End of Life Management

Low Monthly Payments

Benefits: §  Predictable Cost Model Achieved §  Streamlined Asset Planning §  Enables IT to innovate in other areas 2017 Lenovo Confidential. All rights reserved.

Flexibility, Thought Leadership, World Class Partnerships

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What’s the Value? Financial (CFO) • Lower TCO 30% • Treatment of assets (Rental) with services • Predictable Monthly costs • Leverage!

Operational (COO) • De-risk environment – No asset management • One solution – HW+SVCS • Flexibility to expand and reduce subscriptions on demand • Efficiencies through shifting warehouse, staging, on-site to factory

Information Technology (CIO) • Current technology enabled for latest applications • Reduce life cycles • Lifecycle Services Optimization – tech time, contractual, processes • Transform and Personalize end-user experience • Enables innovation 2017 Lenovo Confidential. All rights reserved.

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Launched Offering Countries in yellow are planned for April 2017 launch – Other’s as requested

North America United States Canada Mexico

South America Brazil Columbia Peru


W. Europe Denmark Finland France Germany Italy Netherlands Norway Spain Sweden Switzerland United Kingdom

Asia Pacific Australia China Hong Kong Japan Malaysia New Zealand Singapore

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Subscription Pricing Subscription Drivers: 1.  # of Events/user •  Help Desk (if n/a, app used today) •  Desk-side support •  Install, Moves, Adds, Changes 2.  Hours of coverage (Support Desk/on-site) 3.  Volume of Subscriptions 4.  Locations (City, State, Province,Country) 5.  Current SLA’s/SLO’s Historical Reporting (baseline) 6.  Current Depreciation/Lease Terms 7.  Hardware Configuration 8.  Fleet Flexibility % (e.g. terminations) 9.  OS & App Distribution Details (e.g. W7, W10, %’s etc.)


Options for bundle: Lenovo Unified Workspace Cloud Image Development & Management Patch Management Application Support and Updates Other Client requirements

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Example Subscriptions

Value ($/Mo.) Subscription Self Sufficient User ThinkPad XXX/Desktop Add Config details 3 YR Adv. Exchange

Keep Your Drive Support Desk Cloud Deploy Automated Deployment Subscription Mgmt


Standard ($/Mo.) Subscription Conventional User ThinkPad XXX/Desktop Add Config details 3 YR NBD Warranty Keep Your Drive Support Desk Cloud Deploy 1-Install, Move, Add, Change 1-Deskside Visit Subscription Mgmt On-site staffing Image Management

Premium ($/Mo.) Subscription White Glove ThinkPad XXX/Desktop Add Config details 3 YR NBD Warranty Keep Your Drive Support Desk Cloud Deploy 2-Install, Move, Add, Change 2-Deskside Visit Subscription Mgmt On-site staffing Image Management

Options: Lenovo Unified Workspace Cloud, Image Development, Patch Management Application Support and Updates, Other Client requirements within lifecycle management

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Customer Interest Large Consulting Firm (France) 10K

SaaS Technology Provider (US) 1.2K

Subscriptions

Subscriptions

Solutions Provider (Australia) 200 Subscriptions 2017 Lenovo Confidential. All rights reserved.

Global Pipeline (all industry sectors) $2B

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Next Steps

Validate Models, Volumes, Services, Locations Terms


MSA Reviewed Proposal

Confirm Pilot

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