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Jacksonville Public Library ANNUAL REPORT TO THE COMMUNITY FY 2010 - 2011

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“…A library for the future will demand sustainable funding supported by the citizens of Jacksonville.” Start Here. Go Anywhere.

Leadership

a message from

the Chair of the Board of Library Trustees This annual report recaps one of the most challenging years ever experienced by the Jacksonville Public Library. The demand for services and access increased as more and more residents found themselves unemployed. The mayor and City Council faced a $60 million budget deficit and looked to the library and other city departments to make up the shortfall. Meanwhile the Board of Library Trustees received a Capacity Plan Report that pointed to major changes necessary to provide Jacksonville with a quality library system now and for the future. The board spent many hours working to help the library meet the required budget cuts while still providing the service Jacksonville residents have come to expect from their public library system. Board members visited council members and other city leaders to convey the library’s needs and its return on investment to the community. Over several months, we developed multiple scenarios in response to repeated requests to cut the budget. Library supporters voiced their concerns that reduced access and services would harm the community. In the end, the library budget was cut less than expected and we are grateful to the City Council members, customers and Friends groups who spoke out in support of our budget. However, we are still beginning a new fiscal year with $1.4 million less than planned; we have been told that next year’s budget will require additional cuts. The board and library leadership fully understand that the city is operating with constrained resources. We also understand that despite ever-shrinking funding, the library is a community investment that returns more than $4 for every dollar spent. We must have a plan for the library system that looks to the future. The board devoted a considerable amount of time and effort reviewing the research findings of outside experts who studied our library system. Out of myriad recommendations, we have narrowed our focus to five critical recommendations that look to both the current and future needs of the Jacksonville Public Library. We submitted these recommendations to the mayor and City Council in July. The entire Capacity Plan Report is available online. In brief, the findings point to a vastly different future for the library in terms of how customers will access and use information. It will Board of Library Trustees require employees with new and different skill sets, facilities with Jim Selzer, Chairman different physical configurations, and planned maintenance of our Brenda Simmons, Vice Chair infrastructure. Most important, a library for the future will demand George W. Robbins, III, Secretary sustainable funding supported by the citizens of Jacksonville. Rita Cannon With ongoing uncertainty about near-term funding, long-term planning John Gibson has been difficult at best. A predictable, reliable funding source would Jackie Perry allow the library to strategically plan and budget for a library for the Gerald Reid future. The board has developed a number of recommendations for Erin Vance Skinner achieving adequate, sustainable funding, but it will take the support Christina Stallings of Jacksonville’s citizens and city leaders. Mark S. Wood Library supporters tell us over and over again how valuable the library is Ex-officio Members to them, their families, their businesses and their quality of life. The library The Honorable Stephen Joost for the future that provides a healthy return on investment requires a President community willing to make an adequate and sustained investment. Jacksonville City Council This annual report details the programs and services the library provided in The Honorable Doyle Carter fiscal year 2011, a testimony to the four-fold return on taxpayer investment. Member We appreciate your support throughout the year and look forward to your Jacksonville City Council continued support in the years to come, as we build a library for the future. Sincerely,

Jim Selzer, Chairman of the Board

Mary Mickel Executive Director of Elementary Programs Duval County Public Schools

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“ Information and the access to it in all forms strike at the core of the library’s mission.” Start Here. Go Anywhere.

Leadership a message from

The Library Director Technological breakthroughs are shifting the world in new and wondrous ways. A recent story on 60 Minutes reported on “Apps for Autism.” The story demonstrated how special applications on tablet computers help severely autistic people communicate with those in their worlds in ways never before possible.

Likewise, technology is permeating the way libraries deliver information to the community. The Jacksonville Public Library (JPL) is no longer defined by shelves of books within four walls. Today’s library is available wherever and whenever our customers need us, and in the formats customers require – databases, blogs, books, DVDs and so on. The JPL vision Start Here. Go Anywhere. has never been more relevant. Check-outs of e-library materials increased more than 80% over fiscal year 2010; a testimony to the growing popularity of e-readers and other portable devices. But whether you curl up with a Kindle or a paperback when you relax to read, the end result is the same – ideas transfer from one mind to another. My music collection, just like JPL’s, has progressed from LP, to 8-track, to cassette, to CD, to MP3. Even for music connoisseurs who love to listen to their collections on vinyl, the enthusiast must admit there is something good to say about having 2,000 digitally mastered selections available on a portable device for listening pleasure anytime and anywhere. Now we not only have the music, but we have experts on staff who can create personalized playlists for you based on your preferences. The cover design for this year’s annual report reflects both the high tech and high touch ways our library is reaching customers. It depicts how we leverage technology to make the library more accessible while remembering that the library is still all about people. E-readers and smartphones can take the library experience virtually anywhere, but we know that these devices are not replacements for the expertise and insights of specially trained library staff. Children in particular still need the personalized service that can be enhanced by technology, but not replaced by it. Attendance at our popular Storytime programs for young children attests to this. I am pleased to present the Jacksonville Public Library’s fiscal year 2010-2011 Annual Report to the Community. In it you will read highlights from a busy year for our system. Nearly 5 million people visited our 21 locations during the fiscal year, checking out materials close to 9 million times. We provided more than 208,000 programs to children, teens and adults, and provided more than 1 million hours of computer access — critical for the growing number of people who sought our help last year to apply for a job or improve their work skills. The Board of Library Trustees and the library leadership team spent many thoughtful hours this year determining which direction to head as we continue to take our library boldly into the future. As part of this effort, we reviewed the results of an independent Capacity Plan Study that addresses the ability of the library to provide services now and to be relevant 10 years from now. In July the board submitted its five key recommendations from this study to the mayor and City Council. Not surprising, “delivery of information” is number one on the list. Information and the access to it in all forms strike at the core of the library’s mission. A commitment to providing the library with the technology resources it needs, as well as sustaining its collection of books and other materials, must be a priority if Jacksonville is to have a library that is relevant now and for the future. Start Here. Go Anywhere. is not only the vision for the library; it is our roadmap for serving the people of Jacksonville. The library staff is dedicated to finding exciting new ways to provide access to information that takes customers where they want to go. We are confident that with the support of the mayor, City Council, state elected officials, the Jacksonville Public Library Foundation, the Friends of the Jacksonville Public Library, the Board of Library Trustees, our volunteers and the entire Jacksonville community, we can get there. Sincerely, Barbara A.B. Gubbin, Library Director

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Jacksonville residents used the Jacksonville Public Library last year every 1.5 seconds.

Source: JPL Capacity Plan Study, 2011.


Capacity Plan Library for the Future

Despite its growth and importance in the Jacksonville community and the local economy, the Jacksonville Public Library has faced annual budget uncertainty and significant decreases in its operating budget–even following a large expansion in 2004 resulting from the Better Jacksonville Plan. In response, the Board of Library Trustees retained a consultant to determine the capacity of the library to provide quality services into the future. The library selected through competitive bid Godfrey’s Associates, Inc., a library planning and consulting firm, to develop an integrated Capacity Plan to guide the library in delivering services. The consultants were charged with developing a plan that provides a roadmap for moving toward more sustainable facilities, Information Technology, services, and funding that will guide decision making for resource deployment and service delivery; and that will include priorities, goals and objectives for the next 10 years. Godfrey’s Associates utilized the data the library collected in our earlier strategic planning process. It also looked in more detail at the library’s capacity to provide services in the constrained fiscal environment we expect to operate in for the next few years. In addition, the firm examined our buildings and technology, and involved the community in making decisions about facilities, services and service capacity, and funding into the future. The consultant’s recommendations were developed with input from the library, the community, and stakeholders, and are included in, “Past, Present, Future: A Library for the Future for Jacksonville, Final Report of the Jacksonville Public Library Capacity Plan Study.” Recommendations The City of Jacksonville Municipal Code directs the Board of Library Trustees to provide the mayor and City Council with recommendations for action within 60 days of receiving the consultant’s plan. On July 14, 2011, in a unanimous vote, the board agreed to forward to the mayor and City Council five recommendations from the consultant’s report. On July 15, 2011, the board submitted its recommendations to the mayor and City Council. A brief summary of the recommendations follows. Further details are included in the complete report of recommendations by the board. 1. Strengthen Information Delivery: Access to information of all forms strikes at the core of the library’s mission. The board recommends the city allow the library to manage its own information technology budget. In addition, a commitment must be made to sustain the library’s collection of physical information in the form of books and other materials. 2. Maintain Buildings Adequately: All 21 library buildings, including the seven libraries built as a result of the Better Jacksonville Plan just six years ago, are in serious need of a plan to provide better maintenance. 3. Remedy Inequities in Library Service: To remedy inequities in library service, the board recommends that two new libraries be established in areas of the city that are currently either un-served or underserved. 4. Stabilize Funding: The board recommends implementation of stable, reliable, and sustainable funding mechanisms, as well as endorsement of targeted capital investments. 5. Ensure Quality Staffing: The board recommends shifting a number of positions from civil service to appointed positions to achieve maximum hiring flexibility.



Our website was accessed 4,245,192 times in fiscal year 2011. Source: JPL Annual Statistics Report, FY 2011


Innovation The times of only accessing the library – or library resources – by coming through the doors are no longer always applicable. Customers can find out about the latest issues affecting JPL, retrieve information about programs, get music and book recommendations and even check out materials without visiting a library building. JPL Express Oceanway JPL Express Oceanway is one of the improvements to the Oceanway Community Center made possible through funding by Jacksonville City Council Member Ray Holt. The lockers were funded through the District Council Bond funds, available to council members for projects in their district. The set of electronic lockers provides easy pick up of library materials accessible only by the customer that ordered the materials. “The Oceanway community is growing yet does not have a branch library nearby. The area has needed library services for some time. Getting to a library to check out or return materials can be difficult,” said Councilman Holt. “We came up with a creative solution. JPL Express Oceanway brings the library to the community in a new and cost-effective way.”

Social Media Libraries maintain their role as hubs of information during the evolution of technology and communication. Customers have many options for interaction with JPL including social media platforms Facebook and Twitter. We find out what customers are reading, which library programs they are attending and how they feel about JPL. Take a look at library photos on Flickr and check out testimonials and other cool videos on YouTube. e-library Options JPL keeps up with a variety of e-library offerings which were checked out 101,512 times during fiscal year 2011. Browse and search hundreds of great titles from our catalog and download them to your computer, transfer them to a portable device, or burn them onto a CD for your listening pleasure anywhere, anytime. Download e-books, audiobooks, music and videos from our catalog. e-newsletter JPL debuted our e-newsletter in February 2011. More than 187,000 library customers (and counting) receive it each month. The electronic publication features system-wide services, special initiatives and programs, highlights from our branch libraries, e-research and JPL statistics. If you’ve missed any, take a look at our archives. Don’t miss out – become a subscriber!



There were 666,007 JPL cardholders in fiscal year 2011. Source: JPL Annual Statistics Report, FY 2011


Just for You You don’t necessarily have to walk into your nearest branch or the Main Library to get personalized services from our expert librarians. Let’s say you aren’t near a library, but you’ve got a question. Instead of going to an Internet search engine, rely on reference, music and other librarians for reliable answers. Jacksonville Public Library is proud to offer the following personalized services:

Employee Spotlight Sharon Kirkes

Ask a Librarian Ask a Librarian is a free online information service provided by Florida libraries. Library staff from public, academic, school, and special libraries throughout the state answer your chat questions in real time and Jacksonville Public Library staff answer your e-mail and text questions. Of course, you can always visit our branches for in-person reference assistance. Book a Librarian Would you like a personal introduction to resources available at the Main Library? Need more time with a librarian than you can get over the phone or if you just walk in? Then Book a Librarian! Get one-on-one assistance from a trained professional whether you want to learn how to use our Genealogy Collection, find out about downloadable media, get help with a research project or more. Reader’s Advisory If you’re looking for a good book, we can help. Simply fill out a personalized booklist request form and our staff will create a list of five books suited to your reading preferences. No need to wait for a bestseller list!

Music Advisory Need something to listen to? Looking for a new favorite band? Simply fill out the personalized playlist request form and our staff will search out the music you love. How’s that for easy?


Senior Librarian Charles Webb Wesconnett Regional Library Sharon Kirkes knew she wanted to be a librarian since she was a little girl who was rewarded with a trip to the library after dental appointments. “The library was in an old building with character,” says Sharon. “I also hit it off with the librarian. I knew what I wanted to do.” The Hudson Valley, NY native worked for the Atlanta-Fulton Public Library, Institute of Paper Science and Technology on the campus of Georgia Tech and the Clayton County Public Library before coming to JPL in 2003. She contributes to The Reader’s Shelf in Library Journal reviewing books connected by similar characters or themes. Sharon recalls taking a class –“kicking and screaming” – about online databases in the 80s. “Now, I can’t do without them.” She still enjoys helping people with tough reference questions. “I love having the knowledge background to help people access information.”


4,863,746 people visited the Jacksonville Public Library during fiscal year 2011. Source: JPL Annual Statistics Report, FY 2011


Off the Shelf

Employee Spotlight Ed Lein

Between the Pages and On the Air Music @ Main Intermezzo Sunday Concerts Classical music is the foundation of the popular Music @ Main Intermezzo Sunday Concerts, which is presented in partnership with the Jacksonville Symphony Orchestra, Friday Musicale – Jacksonville’s oldest community music society – and area schools, colleges and universities. All of the performers freely donate their time and talents for the opportunity to perform in the series. Music Librarian Ed Lein creates program guides that accompany each performance, highlighting information about the compositions and performers, as well as selective listings of related reading and listening materials available from the library’s collection of music resources. Lost in the Stacks and Masterpiece Book Club Jacksonville Public Library and WJCT Public Broadcasting teamed up for programs combining television and radio airwaves with library world. Lost in the Stacks, a weekly radio show airing on 89.9 WJCT Public Radio, uncovers gems from the library’s diverse, often-surprising music collection. Hosted by JPL librarians and music aficionados Matthew Moyer and Andrew Coulon, the hour-long program focuses on influential and overlooked albums, exploring a variety of Coulon genres and performers. Click on their picture to view a video about this program. Masterpiece Book Club is held at the Main Library with Popular and Fiction Library Supervisor Alisha Levasseur. Fans of the program read the classic works, view DVDs of the series which were donated by WJCT, then discuss both versions.

Moyer

Music Librarian, Reference and Periodicals, Main Library The popular Music @ Main Intermezzo Sunday Concerts and former Ex Libris concert series held in the old Main Library since the late 1980s, are the creation of Ed Lein who holds master’s degrees in library science and music. “The concerts were another reason for folks to come downtown on Sunday afternoons,” said Lein. “And to attract people to the library who might not otherwise come.” As an acclaimed composer, Ed’s talents are regularly tapped by the music community. During the spring, he received and fulfilled a request from the San Marco Chamber Music Society to compose a one-minute fanfare for oboe and viola for the opening of their annual benefit concert for the Juvenile Diabetes Research Foundation. Ed maintains a blog featuring in-depth information about and video excerpts from the Intermezzo concerts.




Off the Shelf Initiatives JPL celebrated National Library Week by showing off photos and statistics from one day at the Main Library and our 20 branches. Each branch of the Jacksonville Public Library provides invaluable services and programs to the communities they serve– and to our city as a whole. Our branches are as unique as our city, and each offers an array of community-centered resources that simply can’t be found elsewhere. On January 25, 2011, the Jacksonville Public Library participated in Florida Library Snapshot Day, capturing one day in the life of each library. We recorded statistics on gate count, reference services, computer use, and more. Check out our Branch Spotlights, highlighting the numbers of customers we served and reference questions we answered on just one day in 2011.

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Internationally recognized poets appeared at the Main Library as part of The Language of Conservation program. JPL librarians pulled works of poetry and conservation for customers to select as a part of the initiative. Alison Hawthorne Deming, the Jacksonville poet-in-residence, selected poems appearing in a permanent installation throughout the Jacksonville Zoo and Gardens. Poets Joseph Bruchac, Annie Finch, Richard Lewis, Naomi Shihab Nye and Camille Dungy engaged audiences of all ages with their poetry, storytelling and music. The Language of Conservation is an initiative of Poets House in partnership with the Audubon Nature Institute, the Jacksonville Public Library, the Jacksonville Zoo and Gardens, and a consortium of zoos and libraries nationwide. Language of Conservation is made possible by a National Leadership Grant from the Institute of Museum and Library Services.

Dungy

Bruchac




Off the Shelf Initiatives Teens Make a Difference Teens Make a Difference is a 12-week internship for students attending Andrew Jackson, Nathan B. Forrest and Terry Parker High Schools. The young people, identified by Communities In Schools, work closely with library staff on program planning, weeding outdated material from the collection, themed displays and assisting customers with self-checkout and computers. Under the direction of Youth Services Coordinator Kathy Tekin, the program grew from seven to 12 positions. Interns served at Argyle Branch, Regency Square Regional, University Park Branch and Webb Wesconnett Branch Libraries and the Main Library. Second Chances Great Stories CLUB The JPL Second Chances Great Stories CLUB enabled the Main Library Teen Department to engage teens from our partner organization Impact House for nine weeks of book club activities. “The Brothers Torres,” a novel by Coert Voorhees, was chosen by the youth ages 14 – 18 who have a primary DSM IV diagnosis of substance abuse and who may have a co-occurring mental health disorder. Each teen was given a copy of the book to keep. The young men described the book as “interesting,” “entertaining,” “a joy to read,” “a good choice,” “realistic,” “descriptive,” “funny,” “imaginative,” and “food-for-thought.” As a part of the book club, two pizza parties were funded by The Friends of the Jacksonville Public Library to reward participants. Two sets of books – 11 titles each – remain in the Impact House library. Harry Potter After Hours Regency Square Branch Library hosted a Harry Potter After Hours event for teens planned and executed by the branch’s Teen Activity Advisory Committee (TAAC). The group of young people planned and conducted activities, including games and the preparation of “butter beer.” Their enthusiasm for this project inspired staff and parents to donate food, time and attendance at the function. Team members were Daniel Jefferson, Devon Quattlebaum, Carlisha Jemison, Joshua Bertrand, TAAC Advisors Robert Wing, Kathryn McMurtry, Jack Godsey, Donna Leonardy and DeAngelo Demps.




Off the Shelf Exhibits Deadly Medicine: Creating the Master Race The Jacksonville Public Library, in partnership with Remembering for the Future and Friends of the Jacksonville Public Library, presented Deadly Medicine: Creating the Master Race, an exhibition from the United States Holocaust Memorial Museum. Deadly Medicine examines how physicians and other professionals traditionally charged with healing and the public good helped the Nazi regime legitimize and implement discriminatory programs culminating in genocide. Speakers included Nazi medical experimentation survivor and author Irene Weisberg Zisblatt; United States Holocaust Memorial Museum exhibition curator Susan Bachrach, Ph.D.; and University of Minnesota Medical School bioethicist Steven Miles, MD. Deadly Medicine was made possible by The Lerner Foundation and Eric F. and Lore Ross.

Harry Potter’s World: Renaissance Science, Magic, and Medicine The traveling exhibition, “Harry Potter’s World: Renaissance Science, Magic, and Medicine,” highlighted discoveries during the Renaissance in the development of Western science, including alchemy, astrology, and natural philosophy. Incorporating the work of several 15th and 16th-century thinkers, the seven-part series examined important ethical topics such as the desire for knowledge, the effects of prejudice, and the responsibility that comes with power. Harry Potter’s World highlights collections of the History of Medicine Division of the National Library of Medicine. Special programs including guest presenters, demonstrations of armoring and calligraphy, herb gardening, and movie and gaming marathons were held in conjunction with the exhibition. This exhibition was developed and produced by the National Library of Medicine, National Institutes of Health.




Off the Shelf Performances Teen Battle of the Bands The Seventh Annual Teen Battle of the Bands rocked the library. Started in June 2005 by the Teen Department staff at the Main Library, the event was conceived as a way for teens to showcase their musical talents, let them know that the library has more to offer in addition to books, and encourage use of the library by young people who might not normally be aware of JPL’s resources. Donated prizes included musical equipment, music shop gift certificates, and studio recording time. Winning band: Aamir al-Loki Tracy Day (left) and Jessica Jolley (right)

Fahrenheit 451 Banned Books Week began with a bang! Jacksonville Public Library teamed up with The 5 & Dime, A Theatre Company, for a presentation of ”Fahrenheit 451,” adapted for the stage by Ray Bradbury from his classic novel. The performance was followed by a panel discussion featuring moderator Jackie Jones, creative writing chair at Douglas Anderson School of the Arts and coordinator of the First Coast Writers’ Festival, and guests Santino J. Rivera, indie publisher/author; Sandi Dunnavant, former president of the Florida Association of Media in Education; Caryl Butterley, director; and cast members Larry Knight and Steven Anderson Jr. Learn more about the production and its cast and crew at http://www.the5anddime.org/.



147,555 children and teens attended afterschool or early release day programs at the library which promote experiential learning by providing enrichment programs in art, music, drama, reading and writing for grades K-12 Source: JPL Annual Statistics, FY 2011


Young Readers Pajama Pals Storytime Preschoolers had the opportunity to put on their pajamas, grab their favorite stuffed animal and head to Willowbranch and Maxville Branch libraries for Pajama Pals Storytime. Children enjoyed dancing, singing, and playing rhythm instruments while learning important pre-literacy skills. PRIME TIME FAMILY READING TIME® About 30 families participated in Prime Time at University Park and Bradham Brooks Northwest Branch Libraries. The program, originally created by the Louisiana Endowment for the Humanities, is geared toward families with children ages 6 to 12 to increase literacy skills and get families to spend time reading together. Librarians created special activities supporting pre-literacy skills for younger siblings. Prime Time is funded by the Florida Humanities Council with generous support from the Rice Family Foundation. Music Club Children and tweens ages 8 to12 enjoyed musical experiences during the summer at the Music Club at the Main Library. Library Associate Josh Jubinsky came up Prime Time in action with the idea for the bi-weekly series where children explore different types of music and learn about particular artists, composers, instruments and theory through the most engaging way possible – enjoying live bands and performers. Sessions are designed to allow plenty of time for performances, discussion, audience questions, and musical interaction. Featured performers included: Von Barlow’s Jazz Journey, percussion professor Tony Steve, jazz fusion band Tropic of Cancer, electro-punk band After The Bomb Baby, and female rock’n’rollers Manatella.

Tony Steve

Von Barlow

Tropic of Cancer




Young Readers Poetry Slam The library is not just the place to check out or download poetry. Each year teens ages 11 to 18 have the chance to flaunt their poetic prowess at the JPL Jax Youth Poetry Slam. This open-mic competition gives teens an opportunity to perform their poetry, build confidence and hone stage presence. Teen Read Week Video Contest About 40 teens and tweens ages 12 to 18 entered the Teen Read Week Video Contest where they created two-minute commercials about their favorite books. Mayor Alvin Brown, Bryant Frazier of Duval County Public Schools and Jennifer Chapman of Fidelity Investments served as celebrity judges. Local teen author Allyson Richards emceed the event. Click here to view all of the video entries on our YouTube page.

left to right: Teen Author Allyson Richards, First Place Winner Landon Eavers, Teen Librarian Keli Likins, Jennifer Chapman (Fidelity Investments), Michelle Barth (Mayor’s Chief of Staff) 2nd Place Winner Alexandra Paulk, 3rd Place Winner Charlene Xia (not pictured)



“I think it’s a great value to the community because of the so many ways it helps. It’s a tool in helping others find jobs, complete school work, do research, entertaining purposes and so much more! I’m happy to be able to utilize all of the services made available to me.” Source: I Love JPL Blog Start Here. Go Anywhere.

@ Work Whether residents are looking for employment or thinking of starting a business, JPL is a resource for their ambitions. Employment Assistance Reference librarians are available at all branches and the Main Library to assist customers with access to employment resources through the Internet and referrals to computer classes conducted in libraries to help customers navigate the digital divide. Simply click the image on the right to connect to our Career and Job Resources page. WORKSource Access Points JPL provides space at the Main Library and five branches for WORKSource staff that provide job services to the public. More than 7,500 individuals received job training and placement services through WORKSource at a JPL location during fiscal year 2011. According to WORKSource, half of the individuals who receive their services find employment. More than 18,475 people have accessed WORKSource services at a library location since our partnership began in 2009. Small Business Workshops JPL and the U.S. Small Business Administration North Florida District Office have partnered to offer workshops for entrepreneurs at every stage: from those who are thinking of starting their own business venture to those who are currently operating a business. Trained library staff guide customers to the resources that are relevant to them whether it’s creating a business plan, market research, or finding out who to contact for help with loans. Workshops are also available for Spanish-speakers. Grant Workshops If you’re interested in learning how to identify grant opportunities, conduct research and complete grant applications, look no further than JPL. Grant workshops are held throughout the year and librarians can guide you to the resources needed to help you get started.



We depend on volunteers to help us steadily deliver the level of quality services that our city relies on. Last year, volunteer workers contributed 30,867 hours of their time to the Jacksonville Public Library.

Source: JPL Annual Statistics, FY 2011


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