company, both upstream and downstream, goes ... companies reduce the overall time for maintenance and turnaround operati
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Maintenance & Turnaround Management Services
ENU
DO BUSINESS BETTER
Typically, an oil and gas (O&G) company,
both
upstream
and
downstream, goes through cycles of scheduled maintenance. Efficient and effective maintenance requires detailed planning of repairs, plant services,
Improve Efficiency
overhauls and projects. This work must
Wipro’s Maintenance & Turnaround Management Services for O&G companies reduce the overall time for maintenance and turnaround operations and help meet KPIs and business objectives. • Information gathering and reporting from Primavera and other reporting software • Data conversion and conditioning – standardizing data from any form or format • Reports and work orders around: a. Daily reporting for assets and maintenance schedule b. Emergency shutdown and maintenance reports c. Scheduled shutdown and de-bottlenecking reports • Effective manpower management • Streamlined and effective inspection reports, operations request, historical estimates for accurate planning and scheduling
be coordinated well to have the minimum
effect
on
the
overall
production plan. Analysis of the data provides feedback that the manager can use to assess actual performance against a target, and so monitor the
Key Features
effect of changes in maintenance policy.
• Asset Operations and Maintenance Management • Operations Reports and Analytics • Work Order Processing: Order creation, revision, dispute management, clearances integration of Primavera / MS Project with Oracle WBS, customer master data • Work Order Management: Order tracking and reporting, contract management, inventory management support, pricing and product workflow
Turnaround Management, which forms a part of Maintenance Management, consists of specifically complex projects that have a substantial impact on business performance.
Advanced Analytics
Continuous Analytics • Regular (Weekly / Monthly / Quarterly) Reports
• Resource Optimization • Analysis
• Category Analysis
• Assortment Optimization
• Event Reviews
• Planogramming
Big Data Analytics • Text, Social Media and Web Analytics • Geo-Spatial Analysis
• Resource Segmentation and • Targeting Strategies • Forecasting • Inventory Optimization • Distribution Analytics • Store Clustering • Engineering Work Force Optimization • Descriptive
• Predictive / Prescriptive
• Low Turn Around Time
• Higher Turnaround Time
• Descriptive Statistical
• Advanced Statistical
Techniques
Techniques
• Large Volume Unstructured / Structured Data • Fusion Internal and External Data sources
Maintenance Management Helpdesk • Asset ownership and Management • Asset Issues Ticketing • Validate Environment Supported • Maintain Asset Outage Diary • Resolve Non-Defective Service Requests • Resolve Known Defects • Manage Escalation • Assist with asset configuration for Field Force by reading manuals • Problem resolution Using broad Asset Knowledge • Manage Escalation • Verify L1 / L2 support • Address complex / critical issues • Resolve Service Request Using Interoperability & Multi-Vendor Issues • Problem Simulation • Provide Workarounds Suggest fixes for Known Outage Problems • Engage Engineering Field Force Teams as required
Level 0-1 Support • Scheduling • Work Order Management • Data Entry
Level 2 Support • Technical trouble shooting (Asset, network, multi-vendor platform support) • Escalation Handling • Problem Simulation / Triage, Hot Fix, Workarounds • Access to Asset Manuals, Maintenance History, • Location, Design and previous solution base
Overall Benefits Quality
Value for Money
Time to market
• Efficient maintenance and turnaround management • Complete tracking and closure of all work orders • Enhanced planning and scheduling visibility • 100% requirements coverage through bidirectional traceability
• Cost benefit through early detection variance reporting • Cost reduction through reusability and tools usage • Reduced monitoring effort through end-to-end ownership of work order management
• Meeting stringent deadlines through effort optimization • Reduced rework effort due to early detection of defects
Case Study – Asset Data Management For O&G Exploration Contractor Client Goals
• Integration of legacy systems data into rig management system • Combat key challenges pertaining to large volumes, forthcoming new projects, inadequate personnel and high costs • Clear huge backlog of approximately 15,000+change request transactions to complete • Put in place a streamlined workflow for processing of asset related changes in database
Areas Supported
• Manage the database for maintenance and technical support department • Areas / services handled Change Requests (CR)
Rig Condition Assessment (RCA)
Dropped Objects Prevention System (DROPS
Oil Sampling (OS)
Subsea (BOP)
Engagement Highlights
• Bespoke integrated IT / BPO approach that combined process and platform ownership • Successful data migration • Customized one single view of performance management • Processes made efficient by modification of SOPs, SIPOCs and flowcharts post go-live • Improvement in Overall Coverage: Scope of work ` increased from one rig division to nine rig divisions (global coverage), which resulted in addition of more sub-processes
Benefits Realized
• Streamlined maintenance plans, proper maintenance of asset hierarchy leading to improved visibility • TAT Improvement: 62% improvement in TAT across various lines of businesses. Cleared the huge backlog of 35,000 CRs and reduced the average TAT from >360 days to
