March/ April 2018 - JPS Interoperability Solutions

JPS Newsletter Issue March/ April 2018

Where Tradition Meets Innovation

Look Inside

JPS Press Release

LOOK INSIDE ........................................................................................ 1 JPS PRESS RELEASE .......................................................................... 1 LETTER FROM THE CHAIRMAN / CEO .............................................. 3 LETTER FROM THE PRESIDENT ......................................................... 6 MAKING SURE YOU RECEIVE A QUALITY PRODUCT ....................... 8 KEY INTEROPERABILITY EQUIPMENT FACTORS ........................... 12 TECHNICAL BRIEFS........................................................................... 16 RSP-Z2 –MARCH 1, 2018 (60) DAYS ARO ......................................... 16 VOTER IP BACKHAUL BEGINS BETA TESTING ....................................... 23 ACU-M USE CASE – ANALOG TO DIGITAL RADIO COMMUNICATIONS ..... 25 ARA-1 / ANALOG RADIO ADAPTER ..................................................... 27 NEW JPS YOUTUBES FOR MARCH ..................................................... 29 ACU Bootcamp Series: .............................................................. 29 JPS VIA Management Portal Tutorials: ...................................... 30 IPACCESS ........................................................................................ 31 INTREPID NETWORKS WIRELESS THROW PHONE ................................. 32 DEALER HIGHLIGHTS – LOUISIANA RADIO COMMUNICATIONS .. 33 REP HIGHLIGHT - COMSEL ............................................................... 35 BENNY’S CUSTOMER CORNER: ....................................................... 36 FREQUENTLY ASKED QUESTIONS (FAQ’S) .......................................... 36 NXU-2A - Should I use NAT with the NXU-2A? .......................... 36 ACU - I have Unwanted Connections Sometimes in my ACU System?..................................................................................... 36 TRAINING SCHEDULE ......................................................................... 37 24 HOUR CUSTOMER SERVICE HOTLINE ............................................. 37 SOFTWARE/FIRMWARE UPDATE STEPS............................................... 38 UPCOMING EVENTS/ LINKS .............................................................. 39 TRADE SHOWS / EXERCISES .............................................................. 39 YOUTUBE LINKS ............................................................................... 40 CASE STUDY LINKS ........................................................................... 41 PRESENTATION / DOCUMENT LINKS .................................................... 41 JPS WEB, TWITTER, AND FACEBOOK LINKS ........................................ 41 GENERAL INFORMATION .................................................................. 42 JPS PRODUCT QUESTIONS .............................................................. 42 JPS INTEROPERABILITY SOLUTIONS CONTACTS ......................... 43 REP INFORMATION ............................................................................ 44

Press Release / March 1, 2018 JPS Interoperability Solutions, Inc.

JPS Interoperability Solutions, Inc., is pleased to announce the promotion of Todd Dixon from COO to President, effective March 1, 2018. Todd has a BA in Business Administration and has worked in varying finance roles throughout his career, joining the

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Issue 2018 – March / April

former JPS Communications as CFO from 2005 thru 2009. Todd rejoined JPS Interoperability Solutions, Inc as CFO upon its reopening in April of 2016, moving into the COO role in 2017.

promotion will increase my time to focus on JPS’ future technology roadmap, the growth of the sales/distribution channel and the five-year business plan.”

Prior President, Don Scott, will retain his position as CEO of JPS Interoperability Solutions, Inc., as well as Chairman of the Board of Managers of the parent company, JPS Investment Holdings, LLC. Mr. Scott was one of the original founders of JPS Communications in 1988. He directed the efforts to acquire the assets of the former JPS Communications from Raytheon, and was a key catalyst in standing up the new JPS Interoperability Solutions on April 15th, 2016. According to Scott, “Mr. Dixon is eminently qualified to lead the operating company on a day-to-day basis and has been moving towards that role for some time. His

Please Come See us at IWCE

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IWCE Conference: March 5-9, 2018 – Booth 2832 Exhibits: March 7-8, 2018 Orange County Convention Center Orlando, FL

Letter from the Chairman / CEO

start a company required something very basic – a Business Plan. After all, a company without a plan, is like a ship without a rudder. Neither knows where it’s going.

The IWCE Exposition in Orlando is March 7th and 8th, 2018. JPS is unveiling multiple new technologies, including Video Interoperability, Common Operating Picture (Situational Awareness) capability, Voter Backhaul over IP, Over-the-Top PoC (PPT over Cellular) and RTP/RoIP/SIP Control for Remote Radios (say something mind-grabbing here). I’m excited because engineering technology has been my life. Let me explain. I’m a story teller. I like telling stories. Maybe it’s in my genes from the days when my ancestors didn’t have the written word and passed tribal lore down through the generations by enacting stories around the fire at night. Regardless of the source of my gift, I want to tell a story which proves what I heard in Engineering Undergraduate school. When I was in school working on my BSEE, a recurring theme was that engineers become obsolete after five years of not doing design work. The message was “keep up with the technology as an engineer or lose your edge”. My story starts like this. Three engineers were sitting around discussing their futures in 1987 and determined that they had designed and put into manufacturing dozens of products over the course of their careers for the benefit of the companies for whom they worked. They asked each other – “why not design products for their own benefit, rather than the benefit of company owners?” They realized that to design and manufacture products for their own benefit, they needed to start their own business. But to

So, these three engineers wrote a Business Plan which called for them to develop ancillary products for HF Radio Manufacturers. This was the first generation of a business plan that morphed into new directions many times. The initial assumption in the strategy was that HF Radio Manufacturers had limited R&D capability which they used to develop core items such as transceivers, receivers, exciters, power amplifiers and antenna couplers. The Business Plan therefore assumed that these Radio Manufacturers didn’t have enough resources to design and develop limited volume high tech phone patches, noise reduction units, voice modulation recognition units, radio retransmission units and switch matrices. The research of the three engineers confirmed that the HF companies didn’t have high performance ancillaries in any of these categories. These three engineers, whose last names coincidentally began with a “J”, a “P” and an “S” respectively, incorporated in the summer of 1988 and began writing proposals nights and weekends while they continued full-time employment. The company they formed, JPS Communications, Inc., landed a contract in October of 1988 so the three resigned their former engineering positions and began operating full-time as JPS. Their task was to design three types of VOGADs (Voice Operated Gain Adjusting Device) and manufacture multiples of each type for a Prime Contractor who had a contract with an Intelligence Agency. They plied their engineering design craft and ultimately produced their obligatory quantities of these products while going five months without

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income. These engineers were smugly confident of the integrity of their designs when the U.S. Government arrived to inspect the required electronic boxes. The company founders were horrified to hear that, while the designs were solid in performance, the assembly work failed the Government inspection. Said “J”, “P” and “S” knew much

about engineering design but not so much about good assembly techniques. After another month of reworking wiring harnesses, the trio passed the inspection, shipped the products and were paid by the Prime. Halleluiah! After six months of operation with no income, each received a paycheck. I wish I had copied and framed that first check. Oh, well.

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How does this story relate to engineering obsolescence? Well, let’s fast forward past 2002 when JPS was acquired by Raytheon to my retirement in 2008. I managed to keep up with technology for that period. However, retirement is a completely different time when one does those things one has always wanted to do but never had the time to try. I was no different as I became involved in history, genealogy, heritage, researching, travel, speaking and writing. During that period of retirement, the extent of my technical effort was limited to approaching Raytheon twice about taking JPS private. Since the new owners weren’t interested in selling me their wholly-owned subsidiary, I continued my blissful retirement. Then, in December of 2015, Raytheon inquired if I was interested in taking JPS private after all. After a period of negotiation, several investors and I were successful in acquiring the assets and starting up JPS Interoperability Solutions, Inc., on April 15, 2016.

our booth at the IWCE Show in Orlando on March 7th and 8th. As 2018 unfolds, you’ll see more and more. We will go where interoperability is going. Communications interoperability is no longer just voice interoperability. Interoperability now encompasses voice, video, texting, file sharing and situational awareness. Fortunately, we have those technologies, either in our new products being released, or in the products currently passing through engineering. What have I learned from the thirty years of JPS’ existence? First, I’ve learned that the rate of technological evolution is accelerating. Second, I’ve personally learned that to understand the latest state-of-the-art expertise, one must be immersed in product development daily. Third, I’ve learned that people remember those who spin a good story! Donald Scott / Chairman / CEO

When we opened the doors and began operations, the truth of that long-ago adage of engineers becoming obsolete after a period of detachment fell on me like a pallet of bricks. When I looked at both the technologies that Raytheon JPS had conceptualized and left here in Raleigh, and the current state of design technology, I was flabbergasted by what I saw. The technology had made incredible leaps in my seven years of retirement. Not only that, it had evolved faster than the original predicted fiveyear obsolescence period. ACU-M

Now that we are approaching our two-year anniversary at JPS Interoperability Solutions, I am finally comfortable with the myriad of technologies currently available. You’ll see some of our uses of these new technologies in Page 5


Letter from the President Expect Continuity It is an honor to be part of the JPS organization, let alone be allowed to take a leading role. This company has leaders throughout the organization that I admire and would work for in a moment’s notice. They step forward to lead every day. I want to continue to enable these leaders to do what is best for our customers. I believe the beauty of JPS lies in its people – Investors, Employees, Representatives, Dealers, and Suppliers. They all have demonstrated their commitment to solving problems for customers. This happens on a daily basis as we all gather around our conference room table to work together to provide solutions to our customer’s needs.

existing pre-production orders. We have entered into an agreement with Intrepid Networks to sell their Critical Operational Support product line. We are also in the final stage of development for our ACU-Z1 product which should be available in June. Our roadmap of additional new products is exciting and we want to make sure our customers know we will design solutions for them that do not exist today. We continue to look to apply our technologies into adjacent markets. This has led us into several agreements with leaders in other areas that allow new customers to benefit from the synergies created by our combined expertise. But most important, let me assure everyone that this great company Don Scott has reestablished will continue under his guidance and nurturing.

We will continue to innovate and bring new products into the market to help our customers. Since April 15, 2016, we have announced the introduction of 6 new products. Our JPS VIA Push to Talk is gaining lots of momentum. The RSP-Z2 Dual Channel Gateway, as well as the SVM-3 and QMT-1 IP Voter Backhaul products are in their first production run needed to fulfill

Todd Dixon / President [email protected] 910-638-2103

JPS Documents Link

JPS QR Code

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JPS VIA

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JPS Interoperability Solutions Products & Capabilities – Executive Summary

Making Sure You Receive a Quality Product The employees of JPS Interoperability Solutions take immense pride and a strong sense of responsibility in the knowledge that the products we design and manufacture are used in emergency situations by first responders and other agencies throughout the USA and in many countries around the world. We take special precautions to ensure our products are manufactured and tested to meet the most demanding requirements. Historical data confirms the success of these efforts. Our products are designed in the USA, and final assembly, test and configuration is done in the USA. All products are fully tested to engineering-approved procedures and experience a powered-up burn-in period to try to flush out any components that might be susceptible to premature failure. Regression Testing

As part of our ongoing quality checks on each production run we randomly select and pull at least 10% of our finished and tested products and subject them to retest and re-inspection.

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Outside Certification and Inspection Many of our products including the NXU-2 and SNV-12 are TUV certified. TUV (Technischer Überwachungs-Verein, English: Technical Inspection Association) is a leading worldwide test and compliance organization. From the TUV Website: "TÜV Rheinland is the leading and most competent provider of product testing and certifications for the worldwide marketplace. TÜV Rheinland offers safety testing and certification services for products commonly encountered in modern life such as home appliances, audio/video products, medical products, textiles, and telecommunication equipment to name a few.” Facilities that build TUV Certified products are subject to surprise audits at least every 6 months by TUV. The audits verify that we are following procedures and policies that ensure our products are built to set quality standards with approved parts and approved testing. Proof in the Numbers Historical data confirms the high quality of JPS products. From a period of 2009 to 2014, of 103,604 JPS manufactured products shipped only 338 were returned with genuine warranty issues (and all were quickly repaired or replaced). The number 338 does not consider JPS has been shipping products for over 25 years, which many of the 338 could have been failures from previously shipped products. This extremely low rate of warranty return, plus the very low rate of service return even for products that have been in the field for many years (many in 24 hours per day service), attest to how well-made and reliable JPS products are. In this article, we've noted just a few of the things we do to ensure you receive a quality product. With our proven and reliable designs, highly controlled manufacturing and quality processes, third party audits, and continual improvement processes, we have a strong basis for our pride in knowing that many products we built over 15 years ago are still serving our customers in daily operation. A Way for Our Customers to Help One of the most common (and most devastating) causes for equipment failure is lightning damage. Records kept since 2009 show 147 systems returned due to lightning damage. This is a very conservative number, based on customer input or indisputable evidence, and undoubtedly customers did not bother to return additional, uncounted units with severe lightning damage. The only sure response for a unit suffering damage due to a confirmed lightning strike is outright replacement of any affected modules, as components not completely taken out by the strike are likely to have suffered damage and will experience premature failure. 9|P a g e


While nothing will prevent damage from a direct strike, proper grounding techniques are an important protective measure not only for JPS Interoperability Solutions products but also for any communications gear.

ACU-2000 Modules Under Repair

How should I ground my Equipment? Proper equipment grounding is essential for many reasons including protection against: • • • • •

Lightning Strikes Safety from Electrical shock Fire prevention Electrical faults and disturbances on the power system Noise interference to telecommunications circuits

Improper grounding can be worse than no ground at all, especially when considering Electro Magnetic Interference. Over the years there have been many standards covering grounding published by various industry groups. Many of these, like The National Electric Code (ANSI/NFPA70), address grounding for safety but fall short of protecting equipment. 10 | P a g e


What is the Telecom Designer/ Installer to do when determining which standard to use? A good place to start is ANSI/TIA-607-B 2011 Generic Telecommunications Bonding and Grounding (Earthing) for Customer Premises. This is a comprehensive and recent standard developed by engineers on the Telecommunications Industry Association (TIA) TR-42.16 Subcommittee on Premises Telecommunications Bonding & Grounding. TIA provides this abstract for TIA-607-B on their website: “The purpose of this Standard is to enable and encourage the planning, design, and installation of generic telecommunications bonding and grounding systems within premises with or without prior knowledge of the telecommunications systems that will subsequently be installed. While primarily intended to provide direction for the design of new buildings, this Standard may be used for existing building renovations or retrofit treatment. Design requirements and choices are provided to enable the designer to make informed design decisions.”

Two recent amendments to TIA-607-B cover testing of the grounding system and the use of structural metal as a grounding backbone. TIA-607-B and Amendments are available at http://www.tiaonline.org/standards Reliable sources for technical support and application information on telecom grounding are the manufacturers and suppliers of grounding components.

All JPS dealers understand the proper requirements for grounding, if you do not know your local dealer, please ask us and we will connect you to a local dealer who will offer advice and installation of equipment to properly ground your system.

PPS-100 in Manufacturing

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Key Interoperability Equipment Factors Many factors drive a successful procurement. Customers should consider: My Requirement

What exactly is the problem I hope to solve?

Cost Versus Quality

Buying quality usually saves money overall. Be aware of low cost product promises; JPS can provide customer advocates to describe their satisfaction with products and services, ask all vendors for the same.

Life-Cycle Costs

Equipment that costs more, but lasts longer, can be a better bargain.

Total Cost

Is what I pay up front the total cost - or are there hidden costs that will make a huge difference over time?

Installation

How much does it cost to install? What documentation is available?

Support

What support is available and what does it cost?

Technical Help

Does the vendor have a free 24/7/365 technical support line?

Maintenance Plan

Does the vendor require me to buy a maintenance plan?

Software Updates

Does the vendor provide free on-line product software updates again available without a maintenance plan?

Spares

Should I purchase a reasonable set of spares?

Training

Would my team benefit from training – if so, what is the cost? Ask if the vendor provides free training at their facility.

With all these factors, the decision-making process can be frustrating, but the wrong decision could prove costly. JPS recommends you consider asking any Interoperability Product Vendor: •

Can the product detect speech in noisy signals including HF, AM, and single sideband?

•

Does the product offer noise reduction? Noise reduction improves intelligibility and reduces strain on anyone listening to the noisy signal.

•

Does the unit provide vendor neutral interfaces?

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•

Does the technology ensure seamless and ergonomic methods to adjust system parameters that can benefit from optimization “on-the-fly” – such as radio TX and RX audio levels and delays?

•

Does the equipment have a flexible architecture so that, with system expansion, there is minimal decommissioning or replacement of deployed equipment?

•

Is there a Standards-Based Protocol approach?

•

Can the technology use a distributed architecture so that the failure of one part of the system or loss of network infrastructure during a disaster does not take down other parts of the system? Likewise, are local connections maintained, and is local control allowed if loss of network connectivity occurs?

Also - Request an opportunity to demo the equipment. Listen closely to the quality of speech being retransmitted and confirm there is no degradation.

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Worldwide Experience JPS Interoperability Solutions, Inc. has proven and documented success – along with the necessary skills, domain knowledge, and experience to provide a fully functional interoperability system. Our customers benefit from our rich history of delivering robust and reliable solutions to our customers on time and on budget. A list of satisfied customers is a great way to understand how proven a technology is and how well trusted a vendor is; it always makes sense to ask for one. Our experience in the Communications Interoperability sector spans almost three decades. Over 8800 of our ACU Series gateways have been deployed worldwide, including many US state, local and federal agencies. Here is a sample of our customer support missions and our large installed customer base: •

Mexican National Police

•

Alabama Statewide Interoperability System (Fixed and Mobile)

•

National Guard – JISCC WAIS System

•

Washington Parish Louisiana WAIS Dispatch Center

•

Oklahoma Department of Transportation – WAIS Dispatch Phase 1

•

National Guard WMD/CST (Camp Blanding Fixed Site Jacksonville Florida)

•

2006 MLB All-Star Game

•

Camp Robinson Army National Guard Arkansas - Range and Flight Operations – WAIS Dispatch

•

Hurricane Katrina and Rita Relief 2005

•

Hurricane Charley Relief 2004

•

Air National Guard – Mobile Emergency Operations Centers

•

•

5 Previous Super Bowls (plus the 2005 NFC Championship Game)

Los Angeles Regional Tactical Communications System (LARTCS)

•

•

Presidential Inaugurations (also the RNC New York City 2004)

FDNY – Mobile Command Vehicles and Fixed WAIS systems

•

•

NCAA Final Four 2004 San Antonio Texas

US Department of Justice “25 Cities Project”

•

•

Maryland – DC - Virginia Sniper Incident (2002)

Mississippi Interoperability (82 Counties equipped)

•

•

California Highway Patrol Statewide Project

Kaiser Permanente Medical Center Shooting Baldwin Park CA September 2003

•

2002 Winter Olympics

•

Virginia Department of Transportation VOIP Network

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Suggestions Pricing – Go beyond the initial equipment cost and investigate all aspects of your purchase: •

Hardware

•

Software

•

Installation

•

Training

•

Maintenance fees

•

License fees

•

Life of the product

•

IT support costs

Demonstration

Ask for a demonstration of the product, if it is a solid solution to your problem, the vendor should willingly agree to a scheduled demo.

Full Feature Set

Ask whether the product has the functionality available to resolve the many problems that can occur when linking together disparate communications systems. These include customer-variable TX and RX audio delays, the ability to detect speech in noisy signals, the ability to eliminate “ping-pong”, to clean up noisy audio, etc.

Training

If it will improve usefulness or of your purchase, ask if the vendor offers training. Where and how will it be provided?

Vendor Stability / Ask about the company’s history and behavior. Can they provide local Market Presence support, are they a stable company, how long have they been in business? Vendor’s Facility Will the vendor provide a site visit at their facility for higher priced procurements or if it is advisable for any other reason? JPS is always willing to have any customer visit our facility. Scalability

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Is the solution scalable, allowing phased implementation and/or room for growth. Will it interoperate with other agencies, jurisdictions, etc.?


Technical Briefs RSP-Z2 –March 1, 2018 (60) days ARO

Benefits

http://www.jpsinterop.com/products/rsp-z2/

•

Do you need a device that acts like a Remote Radio Relay; the RSP-Z2 is your product

•

Do you need a device that acts like a Remote PSTN to Radio Patch; the RSP-Z2 is your product

•

Do you need a device that acts like a controller and remotely interfaces radios, PSTN, or other devices to other RSP-Z2 units and JPS gateways, including the new ACU-Z1; the Z2 is it

•

Is your need driven by the capability to run an Encrypted Browser-Based Control and Configuration through PCs and Tablets, connect, and disconnect modules in a Wide Area Solution from anywhere there is an IP connection; you should look at the ACU-Z1 and RSPZ2. Operators can use this highly scalable GUI to control wide area interoperability systems that include multiple ACU-Z1s as well as new RSP-Z2 Dual Channel Radio/PSTN Internet Gateway

•

Do you need a Wide Area Network where the embedded browser can handle from (60-80) Z1 or Z2 connections; then the ACU-Z1 and/or RSP-Z2 is the solution

•

Do you need interoperability that connects Smart Devices, both phones and tablets to your present and future ACU interoperability products; the Z1 and Z2 are your devices

•

Want a cell phone PTT interface that connects to the JPS interoperability product line; use the new JPS VIA Smartphone App (powered by ESChat) which offers a PoC interface to the Z1, Z2, 2000, 5000, T, M and NXU systems, as well as optional connection to ISSI, AIS, and FirstNet

•

Do you need selectable VoIP protocols: SIP, RTP; or JPS RoIP; then the Z1 or Z2 are the way to go

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Overview •

Intuitive web-based GUI with SSH encryption

•

Single RJ-45 connector & IP address for both channels

•

USB port supports software upgrades and monitor/dispatch with specified USB headsets/DECT 6.0 Headsets

•

2-Channel Network Centric Gateway

•

Featuring ACU Technology found in all ACU Interoperability gateways

•

PSTN users can dial in and use DTMF to create a connection to either of two radios which interface to the unit (guided by voice prompts)

•

Includes JPS radio interface algorithms developed over several decades as the leader in radio interoperability

•

Uses standard JPS radio interface cables

Interfaces: • Radio • Analog PSTN • Digital SIP / RTP • RoIP • Bluetooth

PC and Tablet Control

Bridging Channels use IP and do not reduce the two ports on the Z2 ACU-Z1 RSP-Z2 JPS VIA

RSP-Z2 RSP-Z2

RSP-Z2

Bridging Channels RSP-Z2

Network Centricity using Bridging Channels allows distribution of large interoperability domains to be established – up to 60 to 80 channels of Z1’s and Z2’s

Above: The RSP-Z2 can function as a remote radio interface for an ACU-Z1 interoperability system, controlled by the ACU-Z1’s web based GUI. Note that in this capacity, the RSP-Z2linked radios do not tie to any of the ACU-Z1 plug-in modules, keeping these resources free, thereby creating an extremely scalable system. These units, under control of the ACU-Z1, can patch their analog ports and send a single combined audio stream 17 | P a g e


Remote Extension Mode

Independent Passthrough Mode (Screen Shots of the Controller Software

When used in the Remote Extension Mode, the RSP-Z2 acts as a pair of independent “cable extenders,” able to transfer audio plus PTT & COR signals, via IP, from local radio or PSTN sources to other devices. In this mode, the unit behaves similarly to a one or two channel version of the popular JPS NXU-2A and ARA-1 units, but with many added features such as RTP along with RoIP & SIP, and if desired, a PSTN interface.

Above: The RSP-Z2 functioning as a pair of independent Radio to IP interfaces. Optionally, one of the two analog ports can be a PSTN interface. There is a single RJ-45 Ethernet Port and IP address, but in the Remote Extension Mode, each path is independent of the other. The transport protocol for each path (SIP/RTP/JPS RoIP) is user-configurable, depending on system requirements. 18 | P a g e


Stand Alone Mode Stand Alone Mode (Screen Shots of the Controller Software

In Stand-Alone Mode, the RSP-Z2 can create a local patch between its two analog interfaces (radio-to-radio or radio-to-PSTN). This dynamic patching capability can be controlled and its audio monitored via the unit web-based graphical user interface. Audio from this local patch can also connect to other radios or other devices, and can work with other RSP-Z2 units or by a JPS radio interoperability gateway.

Above: In Standalone Mode, the RSP-Z2 can patch together its two analog ports. If desired, this joint audio can travel via IP in a single stream, using the desired transport protocol.

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Controller Mode Multiple RSP-Z2 units can also function as a wide-area interoperability system. With one RSP-Z2 set to Controller Mode, it can cross-connect any of the radios, PSTN lines, or other devices that interface to the other RSP-Z2s. System operators browse to the Controller unit, which hosts a Graphical User Interface like that of the ACU-Z1 gateway and use this GUI to create interoperability nets.

Above: Multiple RSP-Z2 devices can create a wide area interoperability system, with a similar GUI on one RSP-Z2 unit that is functioning in Controller Mode.

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Bridging Channels use IP and do not reduce the two ports on the Z1 or Z2

PC and Tablet Control

ACU-Z1 RSP-Z2 RSP-Z2 RSP-Z2

Bridging Channels

RSP-Z2

Network Centricity using Bridging Channels allows distribution of large interoperability domains to be established – up to 80 channels of Z1’s and Z2’s

Above: The RSP-Z2 can function as a remote radio interface for an ACU-Z1 interoperability system, controlled by the ACU-Z1’s web based GUI. Note that in this capacity, the RSP-Z2-linked radios are not tied to any of the ACU-Z1 plug-in modules, keeping these resources free, thereby creating an extremely scalable system. These units, under control of the ACU-Z1, can patch their analog ports and send a single combined audio stream.

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Capabilities – Network Based Voice Transport All JPS Products Offer Both Localized and Wide Area Interoperability •

Voice Transport over Networks o JPS RoIP (Radio over Internet Protocol – ACU-2000, ACU-5000, ACU-T, ACU-M, ACU-Z1, RSP-Z2, NXU-2A, JPS VIA) o SIP (Session Initiation Protocol – ARA-1, ACU-2000, ACU-5000, ACU-T, ACU-Z1, RSP-Z2) o RTP (Real-Time Transport Protocol, ACU-Z1, RSP-Z2, JPS VIA)

JPS RoIP streams voice communications using bandwidth conserving vocoders: • • • • •

GSM (13 kbps) ADPCM (16 kbps) ADPCM (24 kbps) ADPCM (32 kbps) PCM (64 kbps)

ACU-M RSP-Z2’s ACU-2000

NXU-2A

ACU-2000

ACU-Z1 Showing a Wide Area Network

ARA-1

RSP-Z2 Above: A combination of many of our products in a Wide Area Interoperability Solution. 22 | P a g e


Voter IP Backhaul begins Beta testing SNV-12IP March 1, 2018 (60) days ARO SVM-3 Modules and QMT-1 remotes are beginning Beta evaluation at a West Coast public safety radio system. The new hardware and software will be tested in parallel with an operating fire channel presently voted by an SNV-12 with SVM-2s. This evaluation, and a few more soon to be spread throughout the country, will help us validate the software, fostering future smooth field upgrades. Existing shelves can be upgraded receiver by receive (circuit by circuit). SNV-12 chassis with IP and traditional backhaul must either have, or add, a CPM-3 control module, JPS' primary SVM-3 design goal was to permit SNV-12 voter sites to be upgraded from traditional backhaul to IP backhaul on a site by site basis, not necessitating the all-or-none upgrade scenario many voting systems require. Stay tuned, we will send out a "Breaking News" update when we've completed the Betas and shipments start. http://www.jpsinterop.com/products/voter/ SVM-3 Module

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QMT-1

QMT-1

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ACU-M Use Case – Analog to Digital Radio Communications The Problem! VHF

OOPS, My radio is trunked, not conventional

VHF

VHF VHF

?

These don’t talk together P25 Digital MHz

VHF

• •

All users must operate in the same mode and frequency band. Communications are typically limited in range.

P25 System P25 Digital

http://www.jpsinterop.com/ products/acu-m/ P25 Digital

There goes my raise…! P25 Digital

P25 Digital P25 Digital

P25 Digital

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Carry Second Radio!! P25 Digital

P25 Digital P25 Digital

VHF

Cumbersome,

VHF VHF

Costly,

P25 Digital

Inefficient

VHF

VHF

P25 Digital

P25 Digital VHF

Introduce the Radio Gateway Now, I like that! VHF VHF

VHF 800 MHz VHF

P25 Digital

The Gateway “Bridges” disparate radio systems at a Low Cost!! • VHF VHF

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• • •

Utilizes Existing Radio Infrastructure Resulting in Lower System Cost Achieve Interoperability Faster Achieve interoperability within days to weeks


ARA-1 / Analog Radio Adapter Benefits •

Do you need a SIP-to-Radio interface which brings radio advantages to SIP networks and SIP capabilities to radio networks

•

Do you want a radio channel/talk group connection from a SIP PBX extension number

•

Interoperability is as simple as dialing an extension number with an ARA-1

•

Do you need to extend SIP based communication to areas where cell phone carriers do not offer coverage (but LMR offers coverage)

•

Do you need to monitor or control your SIP interoperability link from anywhere on a laptop o Our Web Browser-based control and configuration capability is the solution

•

Suffering from typical interoperability issues between radios such as Ping Ponging, and missing syllables o Sophisticated DSP algorithms in the JPS interoperability ARA-1 will solve this problem with adjustable transmit and receive audio delay, and VOX and VMR COR type

•

Easy to associate to peer end-point with IP address in SIP proxy server-less environment

•

Bridging System Interface (BSI) compliant protocols for gateway interoperability

•

Missing radio interface cables for your interoperability system o The JPS library of over 300 radio-specific interface cables and templates covering most radio makes & models is your answer

•

Constrained by bandwidth o Multiple codec and compression level options allow system optimization in relation to available bandwidth.

•

Appropriate for Public Safety, DOD, education, commercial, international, and Private Sector

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Overview •

Simply defined, the ARA-1 offers a seamless interface between a radio and an IP-based network using SIP

•

Implements standards-based SIP Protocol

•

Leverages SIP network environments to extend voice communications to areas outside of the radio system’s coverage area

•

Brings SIP PBX features into the radio arena – can include call logging, forwarding, and recording

•

Radio-centric interface can support 4- or 2-wire, balanced or unbalanced full-duplex radio systems

Advantages •

Suited for standards-based environments implementing SIP digital telephony

•

Radio systems can harness digital telephony features and functions available to SIP devices

http://www.jpsinterop.com/products/ara-1/

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New JPS YouTubes for March ACU Bootcamp Series: ACU Bootcamp Series - Introduction - Ep 200 In this episode we will introduce you to the ACU Bootcamp Series which will help you better understand how to setup, operate and troubleshoot ACU interoperability gateways, modules, as well as network and RoIP interfaces to provide your agency or organization with the most reliable and safe communications interoperability https://youtu.be/u2hld7xmqrw

ACU Bootcamp Series - ACU Technology - Ep 201 In this episode we will discuss ACU Technology and describe some of the modules and communication interfaces that we’ll be using throughout the ACU Bootcamp series. We will also talk about Digital Signal Processors that are used in many JPS Interoperability Soutions products. And finally we’ll talk about why we need to align or configure modules when we deploy a ACU Gateway https://youtu.be/FFDw-kce9sc

ACU Bootcamp Series - Alignment Standard - Ep 202 In this episode we will describe how we can use a systematic approach of setting up and aligning ACU radio interfaces and modules when introducing the gateway to a disparate radio environment. And to provide the best results we’ll use those techniques on the transmit and receive side of each interface equally to achieve transparent and reliable communications interoperability https://youtu.be/JCrj09yfHKA

ACU Bootcamp Series - Radio Interface Cables, Profiles and Templates - Ep 203 In this episode we will describe the donor radio in greater detail. What is its purpose and how it should be configured when introduced to the interoperable environment. We will compare the advantages and disadvantage of portable and mobile donor radios, and also talk about donor radio profiles and templates that can be employed to simplify alignment of a communications interface on an ACU Gateway. We’ll discuss Radio Interface Cables, and their associated application notes https://youtu.be/WzHWe4Vp0MY

ACU Bootcamp Series - Receive Audio Level Adjustment - Ep 204 In this episode we will describe the adjustment of the ACU gateway’s Receive Audio Level. This is important, as this is the communications to be shared with the allied agencies. We will detail the steps required to ensure shared communications is not over or under modulating 29 | P a g e


disparate radio or telephony systems associated with the ACU Gateway. This is one of the steps in achieving Unity Gain https://youtu.be/5rOPHPCJIgE

ACU Bootcamp Series - Transmit Audio Level Adjustment - Ep 205 In this episode we will describe the adjustment of the ACU gateway’s Transmit Audio Level. This is important, as this is the communications derived from other allied agencies to be retransmitted. We will detail the steps required to ensure shared communications is not over or under modulating disparate radio or telephony systems associated with the ACU Gateway. This is one of the steps in achieving Unity Gain https://youtu.be/uzUs84uB_Jw

JPS VIA Management Portal Tutorials: JPS VIA Management Portal Tutorial Ep2 - Bulk Adding Users The JPS VIA Management Portal Tutorial is a series focused on teaching users how to set up, configure, and manage their JPS VIA system. In this episode, we walk through the process of bulk adding users by downloading, editing, and importing the bulk add template available through the web portal. https://www.youtube.com/watch?v=1OEdLiMiM1k

JPS VIA Management Portal Tutorial - Ep3 - Creating Talkgroups The JPS VIA Management Portal Tutorial is a series focused on teaching users how to set up, configure, and manage their JPS VIA system. In this episode, we discuss the basics of creating a talkgroup, and go into detail regarding the different types of groups and group settings that can be created and modified within JPS VIA. https://www.youtube.com/watch?v=AAtpJLEFQhE

JPS VIA Management Portal Tutorial - Ep4 - Feature Keys and Client Settings The JPS VIA Management Portal Tutorial is a series focused on teaching users how to set up, configure, and manage their JPS VIA system. In this episode, we explore the ability to modify Feature Keys and Client Settings, which affect the way mobile device users interact with the JPS VIA app. https://www.youtube.com/watch?v=yrwp7T5eooM

JPS VIA Management Portal Tutorial - Ep5 – Templates The JPS VIA Management Portal Tutorial is a series focused on teaching users how to set up, configure, and manage their JPS VIA system. In this episode, we discuss how to create and manage Feature Keys and Client Settings templates. https://www.youtube.com/watch?v=zeIcb1fa6gk

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IPaccess For the last 18 years, IP Access International has been providing fast and reliable satellite internet access to public safety agencies across the country. Offering end-to-end turnkey services through the unparalleled availability and accessibility of their multi-satellite, multi-teleport Select Network, over 500 agencies in the IP Access community have access to dependable and reliable communications regardless of disaster or attack. With their First Responder community in mind, IP Access continually expands their products and services to further serve on-demand collaboration with an ever-changing critical response environment. Acknowledging IP Access as a reliable and proven partner, JPS Interoperability Solutions now proudly represents IP Access products and services as an authorized representative. “We are pleased that JPS Interoperability Solutions has chosen to strengthen this partnership” said Mike Gregg, Executive Director of Sales at IP Access International. “We understand the importance of mission critical communications and interoperability, which is why our high-performance fully redundant satellite and teleport infrastructure is a natural fit to support the superior interoperability products JPS provides to the market.” Connectivity for products such as the JPS WAIS allowing its operators to monitor, communicate with, and link any number of communications devices via an IP network – will now have access to the high-powered Kuband satellites operating on the IPA Select Network. “We’ve enjoyed working closely with IP Access over the last few years” said Roman Kaluta, Director Advocate – Public Safety Liaison at JPS. “Recognizing the promise of two industry leaders working together to provide incomparable support to the First Responder community – that was a no-brainer.” For more on IP Access International: www.ipinternational.net

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Intrepid Networks Wireless Throw Phone Kick the Wire! Intrepid wireless throw phone is designed to be a stand-alone independent platform or can be integrated into existing crisis negotiator truck or console infrastructure. Click on image to read more... Navigate to “Restricted Products” on home page for access request.

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Dealer Highlights – Louisiana Radio Communications

http://www.lrcwireless.com/ Louisiana Radio Communications was founded in 1947 with a staff of two. Now Louisiana Radio Communications employs over 70 trained and certified personnel! LRC wireless is based in Lake Charles Louisiana with offices in Lafayette and DeRidder Louisiana as well. With 3 locations strategically placed in Louisiana, LRC wireless has grown to be one of Motorola’s top providers not only in Louisiana but in the United States! For over 75 years LRC Wireless has been handling applications of wireless communications including sales service and warranty services, two-way radio systems, design and construction of wireless computer networks, antenna systems, tower sales service and erection, fiber optics voice and data installation LRC wireless prides itself on 75 years of top rate service. In fact, LRC wireless challenges anyone in America to beat their service! Louisiana Radio Communications is the premier system integrator of wireless communication systems and services for Motorola Communication Equipment. Our team of sales, service, engineering, and operations are among the most qualified and best trained in the wireless industry. Our value lies in our ability to offer you the most complete array of services available: •

Local Support

•

Value Analysis

•

Program Management

•

System Integration

•

Coverage Studies

•

Support Center

•

Financial Services

We provide reliable, dependable portable and mobile radios with the most advanced technology available. Motorola two-way radios enable you to function in a safe and efficient manner, and provide you with increased productivity and flexibility.

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Corporate Office 701 South Martin Luther King Highway Lake Charles, LA. 70601 Tel: 337-436-7573 Toll Free: 800-LaRadio (527-2346) Fax: 337-436-6540 Louisiana Radio Communications Inc 18956 Johnny B. Hall Road DeRidder, LA 70634 Tel: 337.463.9992 Toll Free: 800-LaRadio (527-2346) Fax: 337-463-2799 Louisiana Radio Communications Inc. 201 Breakwater Drive Lafayette, LA 70507 Tel: 337-267-4476 Fax: 337-267-4475


Two-way radios can be used in a variety of applications including: •

Enhancement to existing communications

Temporary or cyclical increases in activity, special events, promotions scheduled maintenance, construction and short-term projects, public safety, emergency response or disaster relief, coordination of emergency efforts between teams, departments and organizations. Our inventory consists of portable, mobile, and base station radios in VHF, UHF, and 900 MHz frequencies and Privacy Plus technologies. Contact us to design a radio solution for your specific needs. •

What sets us apart from our competition?

We provide outstanding service to our customers before and after the sale. Employees are dedicated to providing each customer that walks through our door with the highest level of assistance. We systematically determine each individual customer's wireless needs; cellular phones, two-way radios or one of our emerging products, and then develop a solution that best matches those needs. That is why we sustain more customers and receive more repeat business than any other dealer in the area. Our customers stay our customers because they know that they can expect more from us. Clearly stated, we are the one wireless company that customers can count on. We have worked hard to earn this distinguished reputation. Call on us and experience the difference. By working with us, you are assured a total plant communications network that meets your needs today and one that can grow with you tomorrow, as your requirements change.

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Rep Highlight - Comsel Comsel – New manufacturers rep for JPS serving Alabama, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee

JPS welcomes Comsel to our Representative sales force, ComSel, Inc. is a representative for high quality manufacturers supporting the Wireless Communication Industry. ComSel, Inc. serves the states of Alabama, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee.

ComSel, Inc. 140A Amicks Ferry Road #360 Chapin, SC 29036 803-345-3084 http://www.comselinc.com/ Contacts: Carolina's, Eastern Tennessee, Florida, Savannah, or Augusta Contact Jim Manikowski 803-345-3084 Alabama, Georgia, Mississippi, and Western Tennessee Contact Glenn Searles 770-923-1062

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Benny’s Customer Corner: Frequently Asked Questions (FAQ’s) NXU-2A - Should I use NAT with the NXU-2A? The only time it is advisable to use NAT with the NXU-2A is when you wish to have multiple units on a network, but have only one public IP address. An example of this would be a bank of NXU-2As sharing a broadband type connection such as DSL or cable modem where only one IP address is allocated by your ISP.

ACU - I have Unwanted Connections Sometimes in my ACU System? The primary cause of unwanted connections that were not initiated by the operator or authorized user is DTMF received via the radio channels connected to the ACU-2000. It is possible that legitimate users are using DTMF for selective call, paging, or other functions within their own system and the sequence of numbers accidentally corresponds to an ACU-2000 command. DTMF can also be falsely detected as a result of intermodulation or other co-channel interference; for this reason, all commands include at least two DTMF characters detected within a short time period. In many cases, legitimate users of the system will be unaware that the use of their DTMF keypads is causing problems in the ACU-2000 system. This is easily prevented by simply setting all modules in the ACU-2000 that have a DTMF decoder function to DTMF disable. If it is essential for field personnel to have the ability to control the system via DTMF over radio, then a measure of protection can be gained by enabling DTMF detection only on the modules that the authorized people will access, and assign suitable security levels and PIN numbers.

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Training Schedule We offer customer training classes at the JPS Interoperability Solutions facility in Raleigh, North Carolina that include lectures and hands-on training. The schedules for the free ACU technology and Wide Area Interoperability System (WAIS) open classes are below. Contact [email protected] to register. ***** Class student minimums pertain. Travel, room, and board expenses are the responsibility of the trainees. ***** JPS offers dealer training at our Raleigh facility. Please contact us for more information.

WAIS Training Classes ACU Technology Training Classes Includes NXU-2A, ARA-1, ACU-M, ACU-T, ACU-1000, ACU-2000 and RSP-Z2 products. 2018

Includes training on WAIS (Wide Area Interoperability System) and the WAIS Controller *ACU Technology Training is a prerequisite.

•

March 13-14

2018

•

June 12-13

•

March 15

•

September 11-12

•

June 14

•

December 4-5

•

September 13

•

December 6

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24 Hour Customer Service Hotline Our customer support hotline offers customers of JPS Interoperability Solutions an outstanding level of service. U.S. and Canadian customers can call (800) 543-2540 for aid with any technical issues, including installation and operation tips. The hotline staff has experience in JPS systems and customer service engineers are knowledgeable in our products and services. This hotline is available during our regular 8:00 AM to 5:00 PM eastern time zone business hours. The line transfer is to one of our experienced engineers after normal business hours to aid our customers with any urgent technical situations that cannot wait until the next business day.

Software/Firmware Update Steps Software/Firmware Updates Are Available Online Software and firmware updates are available for many of our products and modules to ensure you are benefitting from the latest technology. The following software and firmware updates are available free from the Downloads tab of the website:

Software: • ACU Simulator (used with the ACU-2000, ACU-1000, ACU-T products) v. 1.5 • ACU Controller Software (ACU-2000, ACU-1000, ACUM, ACU-T) v. 5.44 • PCNXU NXU Emulator (use with ACU-2000, ACU-1000, ACU-5000, ACU-M, ACU-T, NXU-2A, NXU-2, SNV-12) v. 3.0 • NXU Setup Utility (NXU-2A, NXU-2) v. 1.3 Firmware: • • • • • • • • • • •

ACU-M v. 1.08 ARA-1 v. 3.01 CPM-3 Module (SNV-12) v. 1.08 CPM-4/6 Module (upgrades CPM-4 to CPM-6 functionality) (ACU-1000, ACU-T, ACU-2000) v. 3.09 DSP-2 Module (ACU-1000, ACU-T, ACU-2000) v. 3.07 DSP-3 Module (ACU-1000, ACU-T, ACU-2000) v. 1.03 NXU-2A v. 1.09 SCM-1 Module (ACU-1000, ACU-2000) v. 3.01 SCM-2 Module (ACU-1000, ACU-2000, ACU-T) v. 3.01 For any questions, please e-mail us at [email protected].

Repair Service: • • •

All equipment returned for repair must be accompanied by an RMA number (Returned Material Authorization). Email [email protected] to request a repair RMA number. Please include the following in the body of your email: failure symptoms, product name, serial number, contact name and shipping information.

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Upcoming Events/ Links Trade Shows / Exercises 2018 Three Month Trade Shows and Exercises Review

March

April

May

Customer

Location

Date

IWCE 2018

Orlando, Florida

03/05/18

US NORTHCOM Vital Connection

Baltimore, Maryland

03/05/18

Cal Mobile Command Center Rally

Sacramento, CA

04/18/18

Expo Seguridad

Mexico City

04/23/18

Georgia Statewide Comm. Event

Lake Lanier Buford, GA

04/30/18

Alster ACES Roadshow - Boise, Butte, Spokane ID, MT, WA

05/08/18

ENTELEC

Houston, Texas

05/13/18

IACP - LEIM Technology

Providence, RI

05/21/18

IWCE Conference: March 5-9, 2018 – JPS Booth 2832 Exhibits: March 7-8, 2018 Orange County Convention Center Orlando, FL http://www.iwceexpo.com/iwce18/Public/MainHall.aspx?ID=1067764&sortMenu=101000 Integrating Technology & Education IWCE will be taking place March 5-9, 2018 at the Orange County Convention Center in Orlando, Florida. IWCE is a venue where people can make the human connections they need to be successful, whether it is connecting to a future client, boss, employee, or business partner. It is also where people can connect to information about a technology, product or policy that is crucial to success.

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YouTube Links

•

JPS VIA

•

•

by Iggy Bragado

•

JPS VIA Portal Admin EP 1

•

JPS VIA iOS User Tutorial - Contacts List -

•

JPS VIA iOS User Tutorial - Groups List - Ep3

•

JPS VIA iOS User Tutorial - Secure Messaging - Ep4

• •

• • •

JPS VIA iOS User Tutorial - Miscellaneous

•

Settings - Ep6

•

Emerging Markets in Interoperability by JPS President Don Scott

•

Message to Our Customers by President Don Scott

•

New Product Discussion by Don Scott

ACU- Technology •

Radio Over Internet Protocol Basics by Iggy Bragado

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JPS DSP-2 & DSP-3 Radio Interface Modules by Iggy Bragado

•

Hear from JPS President Don Scott

ACU-M Mission Critical Interoperability by Iggy Bragado

Services - Ep5

•

What do I do if I can't find a template for my radio? by Benny Hillmann

JPS VIA iOS User Tutorial - Location Based

Don Scott – Chairman/CEO

How can I build my own ACU interface cable? By Benny Hillmann

Ep2 •

How do I properly configure the audio on my NXU-2A? by Benny Hillmann

JPS VIA Voice Interface Application – IWCE 2017 Introduction by Roman Kaluta

JPS NXU-2A Network Extension Unit Module

JPS ACU-T Tactical Interoperability by Iggy Bragado How to Unlock WAIS Controller by Benny Hillmann

Z1/Z2 •

JPS ACU-Z1 CCP Interoperability Gateway – IWCE 2017 Introduction by Roman Kaluta

Benny Hillmann •

Introduction into “Ask Benny” JPS Interop Channel by Benny Hillmann

•

JPS Interoperability Solutions APCO International 2017


Case Study Links •

EPTT + LMR Interoperability

•

Mobile Command Vehicle – Interoperability on Wheels

•

Receiver Voting Restores Talk-In Coverage LOST to Narrow Banding

•

Wide Area Interoperability Improvements – JPS Interoperability Solutions Responds to Customer Feedback, Expands Capabilities of WAIS Controller

•

ACU-T Enables Timely and Efficient Communications for The Afghan National Army

•

JPS’ ACU-1000 Helps Facilitate Search and Rescue Missions in Turkey

•

ACU Technology Used During 2008 Democratic National Convention

•

SNV-12 Voters Improve China’s Civil Aviation Administration Air Traffic Control and Management

•

JPS’ ACU-1000 Used by Marine Oil Operating Company to Enable Communications Worldwide

Presentation / Document Links JPS Executive Summary: http://www.jpsinterop.com/products/executive-summary/

Made in America

Web Page Link http://www.jpsinterop.com

Product Links http://www.jpsinterop.com/tradeshow/

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JPS Web, Twitter, and Facebook Links


General Information JPS Interoperability Solutions, Inc. 5800 Departure Drive Raleigh, NC 27616 919-790-1011

Contact Us Sales Inquiries: [email protected] Support Inquiries: [email protected]

JPS Product Questions Do you have a question about how our technologies can help your agency, business, or mission? Roman Kaluta is the customer advocate and public safety liaison for JPS Interoperability Solutions. As a Director of Interoperability Solutions, he is available and eager to discuss your needs. You may contact him directly at [email protected].

If you have information about a solution you believe would be of use to all customers and dealers, or that are interested in being part of a customer use case article, please contact Dave Camin at [email protected]. If you are interested in working with JPS Interoperability Solutions Inc., please provide your resume to Ramona Myers at [email protected].

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JPS Interoperability Solutions Contacts Name

Office

Email

Cell

X

[email protected]

(408) 219-8011

Camin, Dave

(919) 865-1267

[email protected]

(919) 610-6419

Hillmann, Benny

(919) 865-1209

[email protected]

(919) 630-7856

Hollingsworth, Carroll

X

[email protected]

(512) 751-5472

Kaluta, Roman

(919) 865-1214

[email protected]

(919) 608-8409

Martin, Lee

(919) 865-1049

[email protected]

(919) 410-1131

Ray, Marcia

(919) 865-1216

[email protected]

(919) 627-0570

Robertson, Ronald

(919) 865-1215

[email protected]

X

Scott, Don Scott, Mike

(919) 865-1248 X

[email protected] [email protected]

(919) 349-8188 (610) 730-4422

Sergio MartinezTorres

(281)-241-9491

[email protected]

(281)-241-9491

Bragado, Iggy

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Title Senior Sales Engineer VP Business Development and Marketing Customer Service Engineer Rep/Dealer Network Director Customer Advocate – Public Safety Liaison DOD/Fed Sales Regional Channel Manager - West / International Inside Sales Manager Regional Channel ManagerNortheast, Southeast, Midwest, DoD, FED President / CEO Sales Engineer Director International Sales


Rep Information Website and contact information for the JPS Interoperability Reps follows:

Alpha •

• • • • •

Provides field sales personnel and marketing support for communications companies Covering from Maine to Virginia Extensive reseller channels in Boston, NYC, Philadelphia, and Washington, DC Our team is comprised of industry experts from end users, dealers, and distributors Provides users with multiple verticals of trusted brands and solutions Intimate knowledge of local technology and communications trends affecting your operation

508-731-0208 Territory - Eastern Pennsylvania, New Jersey Brian Behrmann - [email protected] 201-497-4230 Territory - Delaware, Washington DC, Maryland, Virginia Barry Webster - [email protected] 443-502-2855 Territory - Key Accounts George Hebner Sr. [email protected] 203-254-2003 Territory - Dispatch New England Bruce Turner - [email protected] 617-759-0909 Controller

http://www.alphasalesgroup.com/home.html

Nicole Humphries [email protected]

Corporate Contact [email protected]

Great Lakes

Maine to Virginia - 203-450-6596

Established in 1983, Great Lakes Communications is a Professional Manufacturer’s Representative firm specializing in the Commercial Wireless Industry. We serve Radio Dealers and End Users in Ohio, Michigan, Indiana, Kentucky, West Virginia, Pennsylvania, and Maryland.

Territory - New York City, Connecticut, Rhode Island George Hebner [email protected] 203-220-9165 Territory - Massachusetts, Maine, New Hampshire, New York, Vermont Tim Fedish - [email protected] 44 | P a g e

http://greatlakescomm.com/pages/Manufacture rs/


Ronald J. Gecsi – President

Email: [email protected]

2060 E. Harbor Road

Territory - Michigan

Port Clinton, Ohio 43452

John Bradley

Bus: (419) 734-4200

43422 W Oaks Dr. PMB 425

Fax: (419) 734-4274

Novi, MI 48377-3300

Email: [email protected]

Cell: (248) 212-2102

Inside Sales Administration Jackie Dunn - Office Administrator [email protected] Roberta Dauch - Office Assistant [email protected] Shelley Smith – Bookkeeper [email protected]

Email: [email protected] Territory - Eastern/Central Ohio, Pennsylvania, New York, West Maryland, West Virginia Matt Baker 1353 Morgans Circle Canonsburg, PA 15317

Phone:

Res: (724) 873-9229

419-734-4200

Fax: (724) 746-8957

800-443-6262 (Toll Free) Fax: 419-734-4274

Cell: (724) 255-6934 Email: [email protected]

Territory - Northern Indiana, Western Ohio Rick Gecsi 2060 E. Harbor Road Port Clinton, Ohio 43452 Cell: (216) 440-1615 Email: [email protected] Territory - Kentucky, Southern Indiana, Southern Ohio Bob Simpson 11412 Wind Haven Way Louisville, KY 40291 Res: (502) 762-1258 Cell: (502) 641-2870 Fax: (502) 762-1258 45 | P a g e

Apogee Apogee Industries, Inc. located in Northeast Illinois in the far northwest suburbs from downtown Chicago. Apogee Industries is a Public Safety & Wireless Communications manufacturer's representative since 1995. Serving the Land Mobile Radio, Cellular carrier, Utility, Railroad, Public Safety, Government, Education, and Retail industries. Celebrating our 22nd year covering the states of Illinois & Wisconsin, Apogee Industries provides high quality communications related products with customer service second to none. Our motto has always been: We support those dealers and customers that


support us." So, give us a chance to earn your business!

http://www.nevcousa.com/

https://www.apogeeindinc.com/

Territory - Outside Sales - MO, KS, S.IL

Jerry Skinner

Contact us:

Des Moines Office

Apogee Industries, Inc. TEL: 815-344-4808 Email: [email protected]

13949 Lakeview Dr.

P.O. Box 323

Voice: (515) 225-9866

FAX: 815-363-6056

McHenry, IL 60051 5290

Toll Free: 888-280-

Des Moines, IA 50325 Fax: (515)225-8767 [email protected]

Nevco Nevco was started as a communications manufacturers' representative company in 1965. The original owners have since passed away. The company is currently owned by Jerry Skinner. The associates of Nevco Wireless have all worked for factories from Motorola, Wavetek, Maxon and Anritsu to name a few. This experience gives each member an improved perspective for the companies we represent and to our customers, the dealer, end user or manufacturer. The relationship between Manufacturers and Manufacturers' Representatives is constantly changing and evolving. The business we find ourselves in today will most assuredly make many changes within the next few years. Internet sales, economic conditions and new technologies will drive this shift. Nevco Wireless Marketing Group recognizes the changes required to the business model and we are maneuvering to change as the industry changes. With agility, a necessity in today's marketplace, Nevco is poised for rapid growth and long-lasting returns for the manufacturers for which we work daily. 46 | P a g e

Jeffrey Skinner Territory - Outside Sales - IA, NE Des Moines Office 13949 Lakeview Dr. Des Moines, IA 50325 Voice: (515) 299-0736 Fax: (515) 225-8767 [email protected] Chad Skinner Territory - Project Manager - IA, NE, IL Des Moines Office 13949 Lakeview Dr. Des Moines, IA 50325 Voice: (515) 720-6361 Fax: (515) 225-8767 [email protected]

DH Sales Group DH Marketing is now The DH Sales Group, a collection of independent manufacturers’ representatives


and marketing experts with a focus on the land mobile radio, public safety, mass notification, and oil & gas industries. In addition to companies already in our territories we now provide new startups and established businesses with web design, sales training, marketing consulting, strategic planning, event planning and more.

Territory - Southern Louisiana, Texas Gulf Coast

http://www.dhmarketing.biz/

Territory - West Texas, South Texas

Jim Cavender

Rob Walker

Territory - Oklahoma, Arkansas, Northeast Texas, North Louisiana

Clyde Turknett Contact: C: (512) 415-9474 E: [email protected]

Contact: C: 940-399-9044 E: [email protected]

General Manager Contact:

Progress Marketing

P: (800) 966-3357 x710 C: (469) 360-8601 E: [email protected] Territory - Public Safety - Dallas / Fort Worth

Chuck Bejcek Contact:

P: (800) 966-3357 x705 C: (214) 460-7144 E: [email protected]

Progress Marketing Group (PMG) is proud to represent the country's leading manufacturers in the Two-Way Communications, Homeland Security, and Public Safety Dispatch industries. We provide our manufacturers with professional sales representation throughout the Rocky Mountain Region. PMG offers products from the Federal GSA contract, the DOI and NASPO contracts. All the PMG equipment selections comply with APCO 25 standards. http://www.progressmarketing.net/index.html 1511 East Dartmouth Avenue, Englewood CO, 80113 303-329-9903 Direct - 800-368-8165 Toll Free [email protected]

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Bassett Sales

Bassett Sales Corporation

Diverse Markets and Products

Burbank, California 91506

The Bassett Sales Corporation has served the Southern California, Arizona, Southern Nevada market for 60 years. Our familiarity and understanding of this unique market – and all of the special niches contained within it – is matched by few organizations. Similarly, the knowledge and experience that our staff brings to the job is extraordinary. Family owned and operated since its inception in 1956, Bassett Sales continues to represent products in the Wireless Communications and Security Marketplaces.

Fax: 818.766.8917

1101 Chestnut Street Phone: 818.859-7305 or 800.422.1003 Email: [email protected] Office Hours: Mon-Fri 08:30 - 17:00 Pacific Time (GMT -8:00)

The Sales Group

C: (602) 329-7292

The Sales Group is a Manufacturer's Representative Sales and Marketing Agency serving the Wireless Communications and Public Safety markets since 1986. We have 11 professionals covering California, and Nevada, with our corporate offices in Calabasas, California.

E: [email protected]

http://thesalesgroup.com/

http://www.bassettsales.com/solutions.php Territory: Arizona John Hammerel Contact:

Territory: S Nevada, S CA

Meet the Partners of our Team

Sean Melia Contact: C: (949) 285-7722

Larry Weber, CPMR

E: [email protected] Territory: S CA Craig Bassett Contact:

Michael Sage, CSP

C: (714) 393-1314 E: [email protected]

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Dana Hanford, CPMR


CSP-Certified Sales Professional The CSP designation is a result of successfully completing a 3-day Professional Selling Course and passing the Certification written and oral examinations. This designation denotes a level of education and commitment beyond the ordinary. The CSP designation identifies these people as top sales performers in their industry and one who is committed to continuing education, their career, and their customers. CPMR-Certified Professional Manufacturers Representative The letters CPMR, after the name of an individual, signal that the person who bears that mark has made a commitment to the highest standards of business professionalism. Completion of a three-level executive education course must be attended and examinations passed to earn the CPMR designation.

Effective January 2015, it is headquartered in Lolo, Montana and we provide full-service marketing and technical relations for our Manufacturers from each of our six offices; Main Office: Lolo Missoula, MT Cliff Peck Contact: C: (406) 273-2695 Email: [email protected] Remote Offices: Anchorage, AK Paul Merkouris Contact: C: (907) 344-9674 E: [email protected] Mililani, HI Teejay Nguyen

Alster Communications

Contact: C: (808) 864-9965 E: [email protected] Chehalis, WA

Since 1976, Alster Communications has provided professional representation to the Pacific Northwest http://www.alster.com/ Alster Communications is a Manufacturer’s Representative for the Cellular, Public Safety and Two-Way radio communication markets. It was originally based in Boise, Idaho having been founded in October 1976 by Russ Ellsworth as a test equipment representative. 49 | P a g e

Contact: Thad Parker (360) 219-5881 [email protected] Portland, OR Contact: Brock Elam (503) 504-6949


[email protected] Our Territory - The Pacific Northwest and Hawaii

http://www.comselinc.com/ ComSel, Inc. 140A Amicks Ferry Road #360 Chapin, SC 29036 803-345-3084 Carolina's, Eastern Tennessee, Savannah, and Augusta Contact: Contact Jim Manikowski 803-345-3084 Alabama, Georgia, Mississippi, and Western Tennessee

Comsel ComSel, Inc. is a representative for high quality manufacturers supporting the Wireless Communication Industry. ComSel, Inc. serves the states of Alabama, Georgia, Mississippi, North Carolina, South Carolina, and Tennessee.

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Contact Glenn Searles 770-923-1062


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